Go to https://ccac.edu/academics/academic-advising.php#how-to-meet-with-an-advisor to see all the ways to meet with an advisor. ...

Before you decide to drop from a course If you are using financial aid, it is highly recommended that you speak with the Financial Aid office prior to dropping from your class(es).   Did you check with the Dean of Students to see if there is help before you drop from the class(es)? What does "drop" mean?  A drop can occur before you start your cours...

Reason why this may happen Devices may encounter CAA50024 or CAA50021 error when opening Microsoft 365 (M365) apps including Outlook, OneNote, etc. This error is because the device cannot be enrolled in CCAC's M365 account for device management.      During the installation process, you will see the following screen. Choose the option "No, sign in t...

A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, grades earned and degrees and awards conferred. If you attended CCAC prior to 1975 You can still place the order online, but your transcript will be available in paper format only and ...

Note The Hypertext Transfer Protocol is not secure. If you need a secure HTTPS, you will need to contact ITS ServiceDesk. From a web browser, type "http://web.acd.ccac.edu/~_______/"NOTE: In the blank spot, you must use your CCAC Username. You must keep the Tilde in front of the CCAC Username. This must be all lowercase....

From a web browser, go to http://www.degreeverify.com/ Click the Verify Now button Choose the option that best describes you Click the Next button Follow the prompts from the National Student Clearinghouse website If you encounter a problem. If you encounter any problems with the website, contact the National Student Clearinghouse Contact National S...

Before you begin You will need to have purchased your e-books You will need to create a Brytewave eReader Account  After purchasing your e-book, Click on "Print on Receipt" or emailed CODES  You will be taken to Brytewave eReader this is NOT the book publisher site Click Log in or create an account link Enter your email and password you used to crea...

The CCAC ShopCommunityEd website allows you to search and register for non-credit classes online. Register early to get the classes you want!  Students must be 18 years of age to attend any class that is not a designated youth class.  Student can also register via phone and US Mail. From a web browser, go to https://ccac.edu/ Locate the D iscover wh...

Shop By Courses Go to CCACShop.com Click to Enter Courses button Select the Campus associated with your section number  Example: BC71 is Boyce Campus AL is Allegheny BC is Boyce BH is South HB is Allegheny NC is North  SC is South  WH is West Hills- Must order books from North Campus Location Z is Online  ALL Z section books are also available (in s...

NOTE The college has Formstack and DocuSign to do forms. If interested, contact the ServiceDesk to get a demo.  Training Videos Creating Fillable School Forms to Send & Sign | Acrobat DC for Educators - YouTube How to make fillable PDF text fields with Adobe Acrobat Pro DC (2020) - YouTube How to Make a PDF Fillable Using Adobe Acrobat Pro DC - ...

Students may contact the registrar (registrar@ccac.edu) with questions about the Dean’s List. ...

CCAC Self-Service  Viewing & Printing a Student Schedule from CCAC Self-Service Note Printing is only available on desktop/laptops, it is not available on mobile... Note To print your schedule, you must use a desktop/laptop.  From a web browser, go to https://selfservice.ccac.edu/Student/Planning or use the link www.ccac.link/see-schedule  Click...

Visit http://zoom.us/test. Click the Join button to launch Zoom. You will be redirected to launch the meeting from the browser: If you have the Zoom desktop client installed on your computer, click Open zoom.us to launch Zoom. If you don't have the Zoom desktop client installed on your computer, click download and run Zoom to download, install, and ...

Go to https://webapps.ccac.edu/StudentOrientation/onlineorientation.aspx Enter in your First and Last Name Enter your student ID number Your student number is found in the welcome emails sent from CCAC Admissions Department Click the Sign In button Follow the steps in orientation to complete the online orientation!...

Error AADSTS90019 Description “No tenant-identifying information found in either the request or implied by any provided credentials.” Why Is This Happening? When you entered in your credentials, you did not put enough information in for Microsoft to identify wat it needed to look up CCAC's account to authenticate your access.  Troubleshooting Ensure...

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side   Click Authorized User   Click the Gear under Action for the user you want to remove   Choose and click Delete from the drop-down menu Click OK button Confirmation will appear and user will be remov...

Campus Libraries - Library Hours of Operation  Allegheny Campus 2nd Floor, Library Building - L200Visit the map of computer resources and available software Boyce Campus 4th Floor, North Wing - N403Visit the map of computer resources and available software North Campus 1st Floor - N1005Visit the map of computer resources and available software South...

In Outlook, Favorites can be found at the top of the folder pane; it includes shortcuts to folders you frequently use. A favorite can be a folder, person, tag, category, etc.    Synchronized Folder Experience  If you use Outlook on your desktop, phone and/or on the web, your favorites will synchronize to all places.      Outlook Desktop Application ...

Please Note 1098-t will be available no later than January 31st. Through the Online Student Account Center - FASTEST Before you begin You will need an active CCAC Username (NetID) Viewing your 1098T Statement in the Online Student Account Center Log into the Online Student Account Center - Access the Online Student Account Ce... Log into the Online ...

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

Potential Student On the discover.ccac.edu main page, once logged in, under the "My Profile" section. Contact the Admissions Department   Current Student Registration Statement after you register for classes Printed Class Schedule CCAC Self-Service User Profile Page under "Colleague ID" Contact the Registration Department  CCAC Photo ID (last 7 digi...

Browser / Blackboard Begin viewing the video you want to download In the top menu bar, click the download arrow The download will begin Panopto App From within the Panopto App Tap the 3 vertical dots   on the video Choose Download ...

Before you begin You will need The video file The SRT file from Verbit - Exporting Captions from Verbit‍  The video file and the Verbit closed captions SRT file should be in the same folder Locate the folder where the video and SRT file are located Double click the video to open VLC player will open Captions should automatically be inserted and play...

The Master Promissory Note (MPN) is a legal document in which you promise to repay your loan(s) and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan(s). An MPN is good for up to 10 years unless certain conditions are present. When to Complete or Renew your MPN If you have not h...

Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Cannot be something you used in the past If you get invalid PIN number when resetting, try a different combination Note You cannot reset a shared voicemail pin. You will need to contact the CCAC's ...

Learn how to launch the default app for a Uniform Resource Identifier (URI). URIs allow you to launch another app to perform a specific task. This topic also provides an overview of the many URI schemes built into Windows.  Launch the Windows Settings app - UWP applications | Microsoft Learn Launch the default app for a URI - UWP applications | Micr...

Warning Screen sharing will show what is on your screen. Similar to what you would see when you look at your device's screen.  Before you begin You must be connected to CCAC Wi-Fi (not guest) - Connecting to CCAC-Wireless Wi-Fi Article  Reminder All devices must be "Accepted" on the Interactive Touch Display before the device appears  on the display...

Before you visit, you will need: Photo ID  Proof of permanent residence From a web browser, go to https://ccac.edu/enrollment/registration/index.php#virtual-registration-welcome-center Click "Join Now" Button Zoom will launch You will be in a virtual waiting room. The next registration staff member will be able to assist you. ...

To view a particular year, click the dropdown menu which will show all the years that CCAC has received your FAFSA information. Please make sure you are reviewing the correct award year to see accurate yearly information....

Before you begin You will need your Routing and Checking numbers for your direct deposit Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Refunds Tab Click Update Your Refund Choice button The Heartland ECSI page will load Scroll down to see the two refund method options Click the Select Bu...

The quick links in this area are helpful to find webpages, directions, and applications that may be of use during your time at CCAC and beyond.  ...

Who is a New Visiting Student? You do not want a degree from CCAC You go to another college and want to take a course(s) at CCAC You have never attended CCAC or taken a CCAC course Steps to Applying and Getting Started Find the Course(s) you are Looking for Searching for a Course in CCAC Self-Service From a web browser, go to https://selfservice.cca...

Warning Step 10 explains how to setup Automatic Payments. This article shows how to set up a payment plan that does not have automatic payments.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍ Click Payment Plans tab Click Enroll Now button Click Select Term button with drop down arrow Click Sel...

While others are screen sharing, you can click the X in the bottom left of their window to stop their screen sharing.  Alternate way to remove someone's screen From the interactive touch display, tap the Collage  button. This button is floating, it can be moved around the screen Tap View the Device List >  A window will appear with the list of co...

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click My Account Tab Click Statement Tab Click 1098T Tax Statement Tab Most Recent will appear at top Click the View button under Action for the year you want to view. A PDF will begin to download....

Using the Web Publishing Services Users must have skills in creating HTML files or use their own web publishing software.  Dynamic pages, such as ASP, JSP, PHP or CGI are not supported on the academic server. Web page content must abide by College Policy.  It is the responsibility of the website owner to create and edit the content of web pages. The...

Note To print your schedule, you must use a desktop/laptop.  From a web browser, go to https://selfservice.ccac.edu/Student/Planning or use the link www.ccac.link/see-schedule  Click the link Go to Plan & Schedule You will see your schedule for the whole semester, including late starts Check the start date for the class, use Meeting Information ...

Before you begin, you will need Microsoft Office for iOS or Android - Downloading and Install Microsoft Office‍  Tap the Microsoft Office App icon Tap the Actions icon Tap Scan to PDF Try your best to get the orange border to align with the paper Tap the Capture button to take a photo of the paper You will see a preview You can also tap and drag the...

Update Table of Contents Viewing a Panopto Video Using the Table of Contents to Skip Downloading a Panopto Video Need more support? Your instructor is using Panopto, the Lecture Capture system that can record and publish lectures and classroom video for you to view outside of class. You can view these videos from your Blackboard course or though the...

Click the Panopto link URL provided Click the first  drop-down, it might say Panopto Choose the option Blackboard from the drop-down Click the Sign in button Do NOT sign in with your CCAC username and password Click the Sign in with third-party account drop-down Choose the option Login with SSO from the Sign in with third-party account drop-down You...

From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile Log in using your CCAC username and password - Logging into MyCCAC‍  Locate what you want to add, change or remove  Personal Identity Click on the Personal Identity Button Enter Chosen Name Note You can only change your First Name. Due to State and Federal Guidelines and requ...

Go to the Blackboard course you want to add Examity to Click on the + in the course menu Click Tool Link Name the Tool Link "Examity Live Proctor" or what you want From the Type dropdown, chose Examity Click the Submit Button It will now show in your course menu...

From a web browser go to https://on.examity.com/v5/x/217 Click the "Register" button Fill out the formNOTE: The name on the ID card must match the name in the Name Fields Click the "Register" button A screen will appear telling you an activation link was sent to your email Locate the email "Welcome to Examity" in the mailbox you signed up with for t...

Office Space (Extended Displays) Extended Displays Definition/Use Case The desktop is extended across multiple displays. Each extended display has its own unique desktop area (including screen resolution and refresh rate). This setup can be used to provide additional desktop space.  Open Windows Display Settings      Right Click on the Desktop Choos...

Please Note: If you have earned credits from another institution, you may be able to transfer some or all of those credits to CCAC, up to 45 credits for an Associate Degree CCAC requires an official transcript for each institution attended You may also receive credit for AP, CLEP, DSST and Military coursework Ways to Submit a College Transcript Elec...

  Welcome!   We are glad to have you on the team! Below are seven sections of information that we think will be helpful for you on your first few days using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need. Account Information ...

By default, the export resolution of a PowerPoint slide that you want to save as a picture is 96 dots per inch (dpi). To change the export resolution, follow these steps: Exit all Windows-based programs. Right-click Start, and then select Run.  In the Open box, type regedit, and then select OK. Locate one of the following registry subkeys, depending...

From a web browser, go to https://secure.touchnet.net/C23065_tsa/web/login.jsp Enter the email address the student used to grant you access Enter the password you created when creating your account Click Login button...

From the taskbar locate the magnifying glass Type Change what closing the lid does in the Type here to search field Choose the Open option In the Plugged in column and the When I close the lid row, click the drop-down menu Choose Do Nothing Click the Save Changes button...

What is Voice Feedback? Voice Feedback helps people who have trouble seeing their Cisco Desk phone. When enabled, a voice prompthelps you navigate your phone buttons, and to use and configure phone features. The voice also reads outincoming Caller IDs, displayed screens and settings, and button functions.   From the Select Button (Center of Navigati...

Go to my.ccac.edu Under the Quick Links section, click the link LinkedIn Learning Find the course you want to share Locate the share arrow, in the top right of the video screen Choose the option for the way you wish to share...

Why You May Need To Add a Different Email Account on Outlook.com You go to log into your CCAC email inbox, and your work or another school's email inbox appears.  Adding a Different Microsoft 365 Email Account From a web browser, go to the Outlook.com Inbox Click on the profile image Click Sign in with a different account Click Use another account E...

Loan Lifetime Eligibility and General Loan Information Federal Direct Subsidized and unsubsidized loans are federal student loans for eligible students to help cover the cost of higher education. Direct Subsidized Loans are loans made to eligible undergraduate students who demonstrate financial need. The U.S. Department of Education pays the interes...

What Happens You go to log into your CCAC email, and your work or another school's email is displaying in Outlook.com. Why This Happens CCAC uses Microsoft 365 for email. Your company may also use Microsoft 365 for email. Because they both use Microsoft 365's Outlook.com will display the email account you last used.  Direct Link to CCAC's Email Inbo...

Open Windows Update Settings Click the search Begin typing Windows Update settings Click the Open Click the Check for Updates button Download and Install any updates A restart may be needed     Alternate Solution - From the Start Button Click the Start button on the task bar Click the Settings Click on Update & Security Click on Windows Update C...

After your team has been working together for a while, you might have spaces that no one is using anymore. When you archive a team space in Webex, you're not deleting it, but it moves from your spaces list to your Archived Spaces list and it won't be included in searches. You can only archive team spaces, not your other spaces. Go to the team space ...

Windows Open the Settings App Go to the Wi-Fi settings Click Manage known networks Click CCAC-Wireless Click the Forget button   iPhone / iPad Screenshots were taken on iOS 14.0 Open the Settings App Go to Wi-Fi Tap the i beside the network you want to disconnect from Choose Forget This Network Tap the Forget button   Android Screenshots were taken ...

You will find alerts and notification in at the top of each page in CCAC Self-Service. Depending on the page, the alerts will be tailored to that specific area. ...

Go to https://discover.ccac.edu  Click the link Forgot your password? Type in the email address you used to sign up in the Email Address field Complete the reCAPTCHA  Click Send Email button You will receive an email to the email address and subject "Reset your Password CCAC:#########" Find the link to Reset Password in the email Enter your new pass...

Windows Computer CCAC Device Open the Outlook Application Make sure your CCAC email is correct Click the Connect button Chose Exchange Uncheck Set up Outlook Mobile on my phone, too Click the OK button Your email will begin to load Mac Computer Navigate to the Launchpad Locate the Outlook App and double-click to open Sign in using your CCAC email En...

From your desk phone, dial 9 then the number you would like to call. It will look like 9 - ### - ### - ####. ...

Criterial for Academic Renewal You must meet one of the two requirements listed below Away from CCAC for two or more years  Must have changed your major AND Complete 12 credits or more and received a 2.0 or greater How to Begin the Academic Renewal Process You will need to meet with an academic advisor - Ways to Meet with an Academic Advisor‍  Once ...

REMINDER Faculty will begin their class via Zoom as they normally would.  It is recommended faculty access the Zoom link 5 minutes prior to class to allow for Verbit to obtain the API key and get prepared  If using a waiting room, faculty will need to admit Verbit captions into their classroom like any other student Within the Zoom meeting, click on...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information...

Before you begin You must have a SAMI file exported from Verbit - Exporting Captions from Verbit‍  Sign in to YouTube Studio Click Subtitles Locate the video you want Click the title of the video Click ADD Choose Upload file Choose with timing Click CONTINUE Locate the filelook for .sami Click the file Click Open Click Publish For more information A...

Your instructor is using Panopto, the Lecture Capture system that can record and publish lectures and classroom video for you to view outside of class. You can view these videos from your Blackboard course or though the Panopto App available for Apple and Android operating systems.  Depending on the instructor and how they choose to display Panopto;...

Student with Disability Before you Register for a Placement Test Reasonable accommodations can be requested for Placement Testing. These accommodations are temporary and for placement testing only. To request temporary accommodations, begin with Step 1 of the Student Intake Process for Students with Disabilities.  Once your accommodations have been ...

From a web browser, go to https://courses.ccac.edu Locate and Click on the course you are looking for From the side menu, scroll down to Users and Groups Click on Users and Groups A list of users, their names, their role and email address...

Delete If an agreement is not available to sign Contact the Registration Department - Registration Services (ccac.edu) From a web browser, go to https://selfservice.ccac.edu/Student/Agreements Locate the agreement you need from the listNOTE: the agreement will be listed as Incomplete in the Status column Click the View link (OPTIONAL) Print the agre...

If you're using the same PC for both personal and school or business work, you may want to add various accounts to your PC to make it easier for you to get to the files, apps, and information associated with each account. When you access work or school, you'll be connected to your organization's domain and have access to its resources. Access Work &...

Log Out Delay It may take some time for all devices to fully log out.      From a web browser, go to https://myaccount.microsoft.com/?tenantId=ccac.edu If necessary, log in using your CCAC NetID Username and Password Click Security info Click Sign out everywhere Click Ok button      ...

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Check your CCAC email for a Duo Security Enrollment email If you did not receive the email, contact the ITS ServiceDesk It is easier to setup Duo from a larger screen, such as a Desktop, Laptop or large sc...

Before you begin: Non-CCAC employees: please contact your CCAC sponsor to request a temporary account. A temporary account may be created by the ServiceDesk for directors, coordinators or faculty members who are teaching a short-term workshop, whether in the credit or non-credit division. A temporary account is also necessary for non-CCAC presenters...

Navigation Menu Navigation Menu in CCAC Self-Service The Navigation Menu Bar can be used to view information from several different de... The Navigation Menu Bar can be used to view information from several different sections of CCAC Self-Service. Once you click on a specific icon(s) or the hamburger menu button , the expanded listing and titles of ...

You may be required to upload documents within CCAC Self-Service. This is a quick way for you to get the required document to the correct department.  Location to Upload Documents DIRECT LINK https://selfservice.ccac.edu/Student/DocumentRequests From the main screen of CCAC Self-Service, click the person icon Click Required Documents  Viewing the Li...

Quick Access button Open Windows App Default Settings  From the Search Option Click the search Begin typing Default Apps Click the Open Select the app you want to change  From the pop-out, choose the app you want to be the default  From the Start Button Click the Start button on the task bar Click the Settings Click on Apps Click on Default apps Sel...

Before you begin You have an active CCAC Username (NetID) and Password Go to https://ccac.zoom.us/ Click the Create button Enter your CCAC NetID Username and P assword Click the Sign In button Your account has now been created!...

From a web browser, go to https://ezgif.com/video-to-gif...

What is a Distribution List? A distribution list is a group of mail recipients that is addressed as a single recipient. Distribution lists are used to send email to groups of people without having to enter each recipient's individual address. Where can I find them and what do they look like? Address Book You will notice that a distribution list has ...

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Workflow Process  Steps 1 -20 must be completed on a laptop or desktop.Step 21 will be completed on your mobile device. Go to https://duo.ccac.edu  Log into your CCAC account using Single Sign-on Click the...

Windows From the taskbar, click the Wi-Fi icon From the available Wi-Fi networks list, choose CCAC-wireless Click the Connect button Enter your CCAC username and password Click the OK button Click the Connect button to accept the certificate You are now connected to the CCAC-Wireless!   Mac Locate CCAC-wireless in the list of available Wi-Fi network...

NOTE You must be logged in as a student to see your My Schedule tile From the CCAC Go home screen, tap My Schedule Your whole semester schedule will load, this includes late start classes Tap Meeting Information for more information about that course...

Depending on your position within the college, you may automatically receive Virtual Private Network (VPN) access. If you do not have Virtual Private Network (VPN) access and need it (non-exempt) and want to use your own device (BYOD); you may request Virtual Private Network (VPN) access. If you are a CCAC employee, please sign into the Help Center ...

From within EasiNote Tap the Eraser Icon Begin to erase where you need to erase...

Go to Calendly.com  In the top right of the screen, click the Log In link Type in your CCAC email address Click Log In Click "Log in with single sign-on" Enter your CCAC Credentials Click Sign-in ...

We no longer support archiving email through Outlook.  If you need to same your emails to reference in the future, please use the following: Saving an Email - Community College of Allegheny County (ccac.edu) Printing an Email - Community College of Allegheny County (ccac.edu) If you would like more information on the Email Retention Policy, go to Em...

Pell Lifetime Eligibility  The Federal Pell Grant Program provides need-based grants to low-income undergraduate students to promote access to postsecondary education. The Federal Pell Grant usually are awarded only to undergraduate students who display exceptional financial need and have not earned a bachelor's, graduate, or professional degree. Th...

On the S Drive are folders for each department where professors can place files for their students to access.  Log into a CCAC Computer Click the File Explore icon Go to This PC Under Network Locations you will see the S Drive...

Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Cannot be something you used in the past If you get invalid PIN number when resetting, try a different combination Office Desk Phone Press the Messages Key You will be prompted to enter your PIN, 1...

Log into your Blackboard course Look for the link "Follett Discover" Choose the button Launch Follett Discover button A new webpage may launch, you may need to approve pop-ups.  Make sure the Term is correct Click the Purchase All Materials button The CCAC bookstore will load with your course materials...

Information about your CCAC Email Address:  NOTE: As of February 2024, ITS is working to move all CCAC email accounts from NetIDusername@acd.ccac.edu to NetIDusername@ccac.edu. If you registered on or after June 12, 2024, your email address will be NetIDusername@ccac.edu. If you registered prior to June 12, 2024, your email address will be NetIDuser...

From within EasiNote Tap the Hand Icon Choose to Zoom or Move the canvas To Zoom: Pinch In to Zoom In Pinch Out to Zoom Out To Move Around: Tap the screen and drag your hand to move the canvas...

Before you begin You MUST have two-factor authentication turned on before activating text messaging.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Personal Profile Under the Mobile number section, click the Edit button Enter your mobile n...

Before you begin You will need Have the Outlook Email Profile Setup for the sending email - Adding another Profile to Outlook Turn on the BCC option - Adding the From and Bcc field to Outlook   Ensure with the ServiceDesk, that the email account has mass emailing enabled Note When sending a mass email from your department account, it's important to ...

From within a Zoom meeting Locate the Security section Click the Shield Under the Allow participants to section Choose the options you want to allow the participants to be able to do in the Zoom meeting A check mark will appear by the things the participants can do...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Schedule Locate the course you want to know more about Click the I nstructors Name A window will appear with the office hours...

If you receive an Error This error can be caused by one of the following issues: You accidentally entered the wrong information and will need to repeat the previous steps You have previously created your CCAC NetID and may need to simply reset your password If you know your CCAC NetID Username, follow the “ Resetting Your Password on Your CCAC NetID...

Pay by Credit Card Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Make a Payment on the Menu Bar See the Account Payment Screen Click Pay by Term button Select the  Term you want to pay by clicking the check box next to the term Click Continue button Select Payment Method from Drop Down M...

Windows From a web browser, go to https://download.respondus.com/lockdown/download.php?id=957634981  Make sure the Your System is correct. You want Windows Click the INSTALL NOW button Delete Mac From a web browser, go to https://download.respondus.com/lockdown/download.php?id=957634981  Make sure the Your System is correct. You want Mac If Mac is n...

Go to https://www.getcleartouch.com/download/easinote/ Click the Download button Unzip the file Open the folder Locate the .exe file Double click the .exe file Click the Next button Click the Install button The install will begin Click the Finish button when install is complete...

VPN Access Virtual Private Network (VPN) will allow you to access CCAC's network and secured resources from outside of the college, using a CCAC laptop or a personal device.  What requires VPN access and what does not? Due to the sensitivity of information, this information is locked to CCAC employees only. If you are a CCAC employee and logged in, ...

Warning This is for article is for current students with an active NetID. If you do not have an active NetID, go to Requesting an Official Transcript through Student Clearing House‍  A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, g...

What is an unofficial transcript? Unofficial transcripts are printed on plain paper and do not have a college seal or registrar's signature. Unofficial transcripts cannot be used to transfer to another college or university. Unofficial transcripts are issued for use by the student only. If you need an Official transcript, Requesting an Official tran...

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Type the email address that you used to create your account in the E-mail Address field Choose the option Reset Password You will receive an email with a link to reset your password...

A course catalog is an organized, detailed, descriptive list of course offerings at a college. It is a multi-page document that lists the courses taught at a school by discipline, complete with a brief description of each course. Educational organizations usually publish a course catalog with additional information covering academic and administrati...

Prepare for FAFSA (Free Application for Federal Student Aid) Completion by gathering the following information. Use the needed documents listed to complete your FAFSA depending on your citizenship and determined financial independence.  Choose the option that best describes you: US Citizen, Dependent Your Social Security card or number. Your driver’...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning Click View Your Progress Review your progress towards completion of your program at the top section of My Progress.The Progress bar will fill as your complete the requirements of your program....

From a web browser, go to my.ccac.edu Enter your CCAC NetID Username and Password Click the Sign In to MyCCAC button You will then be taken to your MyCCAC dashboard From CCAC's Website From a web browser, go to www.ccac.edu At the top of the page Locate the MyCCAC link Click the link Enter your CCAC NetID Username and Password Click the Sign In to M...

Download the Audio transcript and know the location where it downloadedNotice the files is .vtt at the end Open Microsoft Word Click Open Other Documents Choose Browse Navigate to the saved audio transcript Click the F ile If the file is not listed, make sure "All Files (".")" is selected.  Click Open Word will open the transcriptDepending on the le...

What Is the Loaner Laptop Program? CCAC is offering a Student Loaner Laptop Program, which gives students the opportunity to borrow a laptop. The device may be borrowed on a semester basis and students can keep their device(s) as long as they are enrolled at CCAC.    Who is Eligible? Currently enrolled student, taking one or more classes 18 or Older...

Signature Template Name Title   Department Community College of Allegheny County 800 Allegheny Avenue Pittsburgh, PA  15XXX Ph: XXX.XXX.XXXX ccac.edu     From Outlook Open Outlook Click the New Email button Click the Signature button Choose Signatures... Click the New button Create a Name for this signature Click the Ok button Paste the content in t...

Log into Navigate - Logging into Navigate Article  Locate the profile avatar Click on the profile avatar Click "Help Center & Support Links" Click "Help Center" A new tab will open with Navigate's Help Center...

Directions Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation Click the Confirm button You will see an alert confirming your confirmation  ...

Browser Go to https://ccac.zoom.us/ from any browser Click Sign In Use your CCAC username and password to sign in Click the Schedule a Meeting button Enter your meeting details, Click Save once done To send this meeting, click the Copy Invitation  Click the Copy Meeting Invitation button, this will copy to your clipboard and allow you to paste into ...

Navigate's General Data All of Navigate's data is updated and refreshed nightly. This means, if a change is made in Colleague or CCAC Self-Service, the information in Navigate will not be mirrored/reflected until the nightly data update occurs or 24 hours after the change.  Navigate's User Access Once a CCAC Account is created, a user will have acce...

From a web browser, go to https://selfservice.ccac.edu/Student/Student/Transcripts Click on Undergraduate Transcript A PDF will be created and downloaded to your device Scroll to the bottom of the last page Locate the section INSTITUTIONAL CRED. CPT, your credits completed (84.00 in picture below) will be listed. ...

Who is a Returning Student? Somone who has taken classes at CCAC and is returning after a year or more break Steps to Re-Enrolling and Getting Started Confirm your Identification About and Accessing the Virtual Registration Welcome Center Before you visit, you will need: Photo ID Proof of permanent residence From a we... Before you visit, you will n...

From your desk phone, press the settings button (gear) Scroll to find the setting you want to change...

Before the Virtual Event Download Zoom If you have not already downloaded Zoom, visit the Download Center to download the Zoom client before the virtual event. Update to the Latest Version We encourage you to upgrade to the latest available version of Zoom for new features and bug fixes. You can update your Zoom Desktop Client online here. Test Your...

In the event of an emergency or urgent campus closure due to weather or other issues, CCAC uses the Rave Mobile Safety emergency alerts system to send notifications to students and staff. This alerts system will allow CCAC to instantaneously message students and employees via voice, email and text with important emergency information and instruction...

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Read the Financial Responsibility Agreement Click I Agree Button at the bottom of the page Choose how you want your 1098T tax form Accept Consent - If you want to download your 1098T electronically as a PDF I Do Not Consent - If you want to get you...

These two areas will show the past history of Federal loans requested/received and Pell grants received.  Both of these types of financial aid have lifetime maximum amounts determined by the Department of Education.  Please see the information below for the lifetime maximums for each type of aid. Loan Lifetime Eligibility and General Loan Informatio...

What is PortfolioGen PortfolioGen gives professionals, teachers, students and educators the tools needed to highlight and demonstrate their skills in a modern and unique way that goes beyond traditional binders. Developed by teachers, PortfolioGen makes it easy to create a customized online portfolio to showcase and share your skills, education, wor...

You will also need: Two-Factor Authentication (Duo Mobile) to access VPN Make sure your computer and virus software meet the requirements VPN Access - Requesting access for VPN CCAC Employee with a laptop should have already filled out this request during onboarding CCAC Devices Already have VPN installed on them - Connecting to the VPN using Global...

Navigate Student App The app is for students only. Faculty and Staff should use the web browser to log in.  Web Browser Open up any web browser (Chrome, Firefox, or Edge) and navigate to ccac.navigate.eab.com Click Login with your school account Sign in with your CCAC Netid Delete iPhone App Store Link https://apps.apple.com/us/app/guide-college-sim...

From a web browser, go to https://sso.ccac.edu/adfs/ls/?wa=wsignout1.0 ...

Go to https://ccac.zoom.us/ Click the Sign in button Go to the Meetings page  Click on your scheduled meeting you want to add a poll to Scroll to the bottom of the meeting page Locate the Poll option. Click Add to begin creating the poll. Enter a title and your first question.  (Optional) Click the Anonymous check box to make the poll anonymous, whi...

Warning Course catalogs are archived each year due to courses and programs changing and updating the course objects to meet today's standards. Choose the current year to see the most up to date information.  Go to https://catalog.ccac.edu/ You will see the Catalog home page Locate the Archives section drop-down Click the drop-down arrow Click the ye...

Before you begin You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  CCAC using SSO to log into Zoom Zoom Application (Computer/Laptop) Open the Zoom Application Choose the Sign In with SSO Type "CCAC" in the company domain field, click the C ontinue button CCAC's SSO screen will appear Enter your CCAC Username and Passw...

Update Table of Contents What is Mail Merge?     What are Merge Fields? Before you begin Import the Data Customizing the Email Sending the Email What is Mail Merge? Mail merge lets you create a batch of documents that are personalized for each recipient. For example, a letter might be personalized to address each recipient by name. A data source, li...

While multiple people are screen sharing, you may want to focus on one screen or bring that one screen to attention.  Making 1 Screen Share Full Screen From the multiple screen share view, click on the Expand Arrows icon for the screen you want to be full screen The screen you selected will be full screenYou will also see the Expanded Arrows now has...

Browser / Blackboard Begin viewing the video you want to download On the far left will be the table of contents Tap the title you want to skip to Panopto App From within the Panopto App Tap the on the video you want to view Once loaded you will be able to see the Table on Contents Tap the title you want to skip to...

In-Person (Face-to-Face) In-Person (Face-to-Face) courses are where you physically meet at a location. Students attend class on designated days and times for scheduled lectures or labs with the instructor. Remote Learning (via Zoom)* Remote Learning (via Zoom) courses are where you join the class through Zoom for "live" instruction. Students attend ...

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

Before you begin If your program is not listed, you will need to get the correct program listed to apply for its graduation From a web browser, go to https://selfservice.ccac.edu/Student/Student/Graduation Click the Apply link for the program you want to complete the graduation application for Choose the Graduation Term in which you will be completi...

Password Information Password will need changed: every 180 days Account lockout: 5 authentication failures with 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categori...

Connection Expiration Your connection to CCAC-Guest Wi-fi is active, for that device, for 24 hours.  Limitations CCAC-Guest Wi-fi has limited access to certain CCAC resources, such as Printing Using Your Own Personal Device, Screen Share to the Interactive Touch Display‍, etc. To access all the CCAC resources, Connect to CCAC-Wireless Wi-Fi‍. Window...

Go to https://webassign.net/login.html. Type your Cengage username and password. Click Sign In. For More Info 24/7 live phone support (1-800-354-9706), online chat and through Cengage's self-service website, which includes helpful articles, downloads, and tutorials.  ...

What you need to know before beginning On the Left-hand side of your laptop there will be a slot to plug the docking cable into the laptop. There is a lightning bolt ⚡ symbol beside the slot. With the laptop open, take the docking station cable and plug it into the laptop  An "Approve Thunderbolt Device" window will appear on the screen Expand the d...

Best Practices Because QR codes and Short URLs are the actual link, you should be using the full link to that page and not generic.  Example:   Generic: www.ccac.edu   Specific: www.ccac.edu/admissions/visit-us/event/monday-april-31st     QR Codes What is a QR Code A QR (Quick Response) code is a type of barcode that can be scanned with a camera. Th...

Snap with a Mouse Select the title bar of the window you want to snap, and drag it to the edge of your screen. An outline indicates where the window will snap to once you drop it. Drag it to the left or right side of your screen depending on where you want to snap it to. Snap with Snap Assist Snap Assist appears after you’ve snapped a window but hav...

Press the Hold button. The hold icon appears and the line button flashes green To resume a call from hold, press the flashing green line button, Resume or Hold....

From a web browser, go to https://selfservice.ccac.edu/Student/FinancialAid/Home Log in using your NetID and Password - Logging in using Single Sign-On‍  The page will load and display the financial aid status page...

The article below is restricted to internal staff only; please log in if you would like to view it....

What is In-Private Browsing? Private browsing mode is a feature that does not use stored information it also hides your internet activity from anyone who uses your device. When you use your browser's private mode, your search history, passwords, and other browsing data aren't saved on your device.   Chrome (for Desktop or Chromebook) On your compute...

Discipline Specific Tools you can find Grid Paper Lined Paper On/Off Switch Compass Protractor Ruler and more!! From within EasiNote Tap the Treasure Box icon Choose the Subject or Disciple to see the options...

Note:  This is a two step process and two forms will need to be filled out per request The CCAC Partner (the person for whom the account is being requested) will need proper photo ID to upload to the The Internet Acknowledgment Form part of the DocuSign process. Overall Process: For the CCAC Hiring Administrator: Please only click the link with the ...

Snagit is an easy-to-use, high-quality screen capture and recording tool. This software can be used to document processes, annotate images, record webinars, meetings, and more....

Update Table of Contents What is the Spam filter? How do I access the Spam filter? How do I release an email from the Spam filter? How long will emails last in the Spam filter? What is the Spam filter? CCAC Spam Filtering: Spam filters are used to detect unsolicited and unwanted email and prevent those messages from getting to your inbox.  CCAC uses...

Press the Contacts button. Select a directory. (Use the Navigation bar and round Select button to scroll and select). Use your keypad to input search criteria. Press the Submit softkey. To dial, scroll to a listing and press the Dial softkey....

You can find the drop and withdraw dates on the academic calendar for the current semester at https://www.ccac.edu/academics/academic-calendar.php ...

Forward to an Internal Extension To forward calls received on your primary line to another number, press the Forward All softkey.  Enter a phone number or press the Messages button to forward all calls to voicemail.  Look for confirmation on your phone screen.  Delete Forward to an External Number Forwarding to an External Line If you wish to receiv...

Before you begin You will need your Routing and Checking numbers for your direct deposit Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Refunds Tab Click Choose Your Refund Delivery Method button The Heartland ECSI page will load Scroll down to see the two refund method options Click the ...

Note These are the posted grade by your instructor that will be on your transcript. This is not to see individual grades for assignments/quizzes/tests/etc. You will need to ask your instructor for those grades. From a web browser, go to https://selfservice.ccac.edu/Student/Student/Grades or use the link https://ccac.link/check-grades Click the semes...

Please be aware If there are unusual circumstances which warrant consideration (for example, you are estranged from your parents for a long period of time), you can fill out a dependency override form which can be obtained through the CCAC Financial Aid Office. Answer each of the following questions, once you have received INDEPENDENT result, you do...

A NetID is good for 1 year after not being enrolled or receiving a grade for the term.Example: If you took classes in Spring of 2021 and no classes in Fall of 2021 or Spring of 2022, then your NetID will be turned off Spring of 2022. Reactivating your NetID Creating Your CCAC NetID and Password‍  See the section at the top of the CCAC NetID Account ...

From a web browser, Log into MyCCAC  At the top of the screen identify which account is showing Click the Menu in the top left Click Home Pages option Click the ⌄ button to expand the list Click the correct profile   If you do not have access to that profile, you will not be able to switch profiles. If you need access, contact the ITS ServiceDesk.If...

Contact the CCAC Financial Aid Office to discuss the circumstances that have led to a major impact of your or your family’s income.Examples include, but not limited to:•    Loss of employment.•    A one-time large payout that occurred on your tax form. Ask the CCAC Financial Aid Office to provide you with a Special Circumstances form.  Submit the fo...

Unplug AC adapter and everything connect from the laptop Press and hold the power button for 15 – 17 seconds Plug the power adapter into the wall  Connect the power adapter to the laptop Press the power button to power up the laptop Once powered up, keep the laptop charging the battery to full...

About the Apprenticeship Schell Games is partnering with CCAC to sponsor an apprenticeship program for students interested in the gaming industry. The program’s hybrid training curriculum will guide aspiring gaming professionals through a three-year Associate of Science in Multimedia Programming, Simulation & Gaming. The program is a blend of cl...

While on a call, press the Mute button. The button glows to indicate that Mute is on. Press Mute again to turn off....

From the Outlook Application, click the New Email  Click the Options tab In the Show Fields section Click From Click Bcc You will see the options are now available to use...

NOTE This is FREE to all CCAC Employees and Students If you do NOT have a Castle Branch Account Follow the directions in tab Create Castle Branch Account Then, follow the directions in tab Submitting Documents to Castle Branch If you do have a Castle Branch Account Follow the directions in tab Logging into Castle Branch Then, follow the directions i...

NOTE WebAssign gives you free access for two weeks after the start of class. To continue using WebAssign after that, either enter an access code or purchase access online. I have an Access Code Sign in to WebAssign.  Click Verify Payment. Enter your access code  Click Redeem. I do not have an Access Code Sign in to WebAssign.  Click Verify Payment. ...

High School Where do I Send my High School Transcript When do I send a high school transcript? If you are taking dual-enrollment (colle... When do I send a high school transcript? If you are taking dual-enrollment (college level) courses while in high school  If you graduated within the last 5 years and want to take courses at CCAC If your overall g...

Away Message Template I am currently out of the office but will respond when I return to the office on DAY, ##/##. For related requests/issues, please contact PERSON FIRST & LAST NAME, JOB TITLE, for assistance at (###) ###-#### or email them at username@ccac.edu.   Outlook Open Outlook Click on File Click Info Click Automatic Replies Turn on Au...

When do I send a high school transcript? If you are taking dual-enrollment (college level) courses while in high school  If you graduated within the last 5 years and want to take courses at CCAC If your overall graduating GPA is 2.7 or higher during your last/final semester as a senior What should be included in my high school transcript? Overall Gr...

What is Student Records Release Information? A student's records are protected by the Family Education Rights and Privacy Act (FERPA) law. The law states that the college is prohibited from providing certain information from a student's record to a third party, such as grades, billing, tuition and fees assessments, financial aid, and other student r...

Taking a Professional Profile Photo Use a recent photo of yourself. Wear appropriate attire. Take a photo with the right expression. Keep your head straight. Avoid distracting backgrounds. You should be the only subject. Take the photo in soft, natural light. Do not use the CCAC logo, seal, icons, ect. If you would like a CCAC Headshot, use the Head...

Go to the team space you want to archive Click the gear Click Leave...

Go to Blackboard through the MyCCAC Page. Go to the assignment in your Blackboard course Go to your assignment, click the title Look for the GoReact Symbol next to the assignment Click the Start Assignment button Enter the Title Name  Enter All who are presenting Click the Continue button Choose the option you want to use for recordingThe example wi...

Student Reporting a Phishing/Suspicious Email in Outlook for Students From the suspected email, click the drop down arrow and select Report phishing Yo Outlook/OWA From the suspected email, click the drop down arrow and select Report phishing You will get a confirmation box, click OK You will then see a “Thanks for reporting” pop-up, click OK Info T...

Open Windows Display Settings If you have multiple monitors, your computer may think that the left monitor is on the right, but physically on the left side. You will need to rearrange your monitors through the Windows Display Settings.  Right Click on the Desktop Choose Display Settings    Click the Identify button    Left Click and Hold the screen ...

Web browser  Website Experience  Navigate works best in Google Chrome From a web browser, go to https://ccac.campus.eab.com/ Enter you CCAC Username and Password Click the Sign In button You will then be taken to your Navigate Home  Delete  Mobile App - Navigate Student Note The app is for students only. Faculty and Staff should use the web browser ...

Instructor Station Desk Space Instructor Computer and Monitor Button Panel Cable Cubby Classroom Phone Cabinet with Blu-ray DVD player and System Equipment Button Panel  Located on the instructor desk Wakes and powers on\off the Classroom Technology System Adjust the Volume PC or Laptop or Blu-ray buttons to display on the interactive touch display ...

CCAC Community Education offers non-credit, fee-based classes and activities designed to serve individuals with educational goals that do not require college credit. Classes are available across a wide array of subjects, times and locations. Take courses in subjects ranging from business to computers, languages, fitness, cooking, dance, and much mor...

If you have taken the placement test and received the email with the registration link, you can register for classes. Before you begin You will need to receive the email confirmation with link to the Virtual Advising. You will receive an email once your placement test grades have been entered. Then you will be able to register for courses. Once you ...

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Windows / Mac Open the Zoom Desktop clientIf it is not on your desktop, look in the programs list under Zoom or search for Zoom on the computer Sign in to the Zoom desktop client. Click your profile picture, then click Se...

From we web browser, go to https://ccac.zoom.us/ Click the Sign in button You may need to sign in - Logging into MyCCAC‍  Go to the top right, click on the profile image Click on your name Click on the profile picture Upload the photo from your device You can crop the photo by dragging the blue line corners Once you make the changes, click the Save ...

It is not suggested to forward your student email to your personal email.  You should use the Outlook App on a smartphone to get your email to your phone. To learn more: Accessing your Academic Email Help Center Article‍  Reason Why Occasionally, your CCAC emails will begin going into your personal email's spam...

Your Employee ID number can be found on: CCAC Photo ID (last 7 digits on the back of the card) CCAC Self-Service under "Colleague ID" ...

Read the Information provided under How Student Loans Works section. Click the Continue button. Read the Information provided under Federal Student Loan Types section. Click the Continue button. Read the Information provided under the What are the Max Loan Amounts I Can Borrow section. Click the Continue button. Read the Information provided under t...

After Verbit has established connect with your class, a popup within Zoom will alert you Closed Caption is available Click on the Closed Caption icon in Zoom Choose Show Subtitle from the menu to view the real time captions In the example below, subtitles were turned on View Full Transcript will open a pane on the right side of the screen where full...

With the laptop open, locate the power button Press the power button for 2 seconds The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up...

Where are the licenses If an individual wants to use Camtasia, there is a training room at OCS Rm 501 that has a computer with a copy of the software. The room must be requested through Ad Astra. Camtasia is a licensed software, just as an FYI.  Another option for Camtasia, would be for the individual to purchase a copy from their department budget....

Why does my calendar need reconnected? You may have recently changed your password and it needs updated in Calendly Your email was migrated to Office 365 Go to https://calendly.com/ Sign into CalendlyOnce you log in, Calendly may prompt you to reconnect, skip to step 7. From the home screen, click Integrations & apps at the bottom left of the pa...

From a connected call Press the Transfer button. Enter the transfer recipient’s phone number Press the Transfer button or the Transfer softkey (before or after the recipient answers)....

Display Name location From inside a Zoom meeting Locate the Participants icon In the participants pane, click the More button Choose Rename Type the name you want Click the Ok button...

From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx...

Anyone who doesn't have an active CCAC student or employee account can still sign up to receive text alerts from CCAC, but   not   voice or email alerts. To sign up for SMS text alerts,   text CCACALERTS to 67283 . ...

What is Browser Cache? Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cac...

The Navigation Menu Bar can be used to view information from several different sections of CCAC Self-Service. Once you click on a specific icon(s) or the hamburger menu button , the expanded listing and titles of all the navigation links will be shown....

Open the document Go to File Click Export To  Choose your file format you want to export as PDF: These files can be opened and sometimes edited with applications like Preview and Adobe Acrobat. Word: Choose .docx as the file type. If the file needs to be compatible with an older version of Microsoft Word (1997-2004), click Advanced Options, then cho...

For the most up-to-date information Use Astra and filter using the feature "ITech."...

When to use the Blind Carbon Copy (BCC) option For employees who originate mass emails to a large group of users, it is recommended to use the blind copy function (BCC) for those groups to avoid the option of “Reply All” by others. When to use the Reply All response There are appropriate times for sending mass emails to the college community, a camp...

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

iPhone App Store Link ‎Duo Mobile on the App Store (apple.com) Screenshots were taken on iOS 14.3 Open the App Store Search "Duo Mobile" Tap the Get button The app will begin to install Android Google Play Store Link Duo Mobile - Apps on Google Play Screenshots were taken on OS ## Open the Google Play Store Search "Duo Mobile" Tap "Open" Tap "Instal...

Use the video option when possible. Look into the camera when talking instead of looking at yourself The more light, the better Dress appropriately  Be aware of your audio and video surrounding and settings  Ensure that you have a clean, work-appropriate background, or try a virtual background.  Stay on mute if you’re not talking Don’t eat during th...

Decision Tree What is your roll at the college? Student Employee Add Button Your email address layout is: NetIDusername@ccac.edu Example: timmy.test@ccac.eduTypically, your First Name.Last Name Your email address layout is:NetIDusername@ccac.edu Example: ttest@ccac.eduTypically, your First Name Initial then Full Last Name...

NOTE This is FREE to all CCAC Employees and Students If you do NOT have a Castle Branch Account Follow the directions in tab Create Castle Branch Account Then, follow the directions in tab Submitting Documents to Castle Branch If you do have a Castle Branch Account Follow the directions in tab Logging into Castle Branch Then, follow the directions i...

Read the Information provided under Estimating Your Annual and Total Student Loan Debt Click the Continue button Select the Type of Degree you are seeking – Associates or Certificate Enter your Field of Study (optional) Click on the View Data button. Use the calculator provided to help you with expected future debt. Click the Continue button. Read t...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Go to My Progress Locate the section Major, your Major (American Sign Language in picture below) will be listed. ...

Entrance counseling ensures you understand the terms and conditions of your loan and your rights and responsibilities. You'll learn what a loan is, how interest works, your options for repayment, and how to avoid delinquency and default. This is an important step to understanding the DEBT you are taking on and that it MUST be repaid. Before you begi...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information Click the link Bookstore Information The bookstore will open in a new tab...

Web Browser of Webex Web Browser of Webex has limited features, such as Calling.    From a web browser, go to https://web.webex.com/  Click the Sign in button Type your CCAC email address Click the Next button You will be taken to CCAC's SSO...

Warning If this is the first time using the docking station you will need to approve it, click here for directions.  Laptop is Off Plug the docking station cable into the laptop Press the power button on the docking station The laptop will turn on (this may take up to 20 seconds) Video   Laptop is On Plug the docking station cable into the laptop Th...

Authorization This is a 1-time authorization, after approved, you will no longer need to complete these steps. The scan will automatically be sent to your OneDrive.   Scan your document using the Sharp Multi-Purpose Printers to your OneDrive You will receive an email authorizing scans from PaperCut MF Click the green “Login to OneDrive for Business”...

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Save As In the Save As dialog box, in the Folder pane, select the folder or network location where you want to save the file In the File name box, name the file In the Save as type list, accept the default type Click Save   Browser / OWA Doubl...

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Enter the email address you used to create your account in the E-Mail Address field Type the password you used to create your account in the Password field  Click the Login button...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Go to My Progress Locate the section Degree, your type of degree (Certificate in picture below) will be listed. ...

Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click on the Disconnect button Once disconnected, the GlobalProtect window will say "Not Connected"   Mac Navigate to Launchpad Locate the GlobalProtect Application Click the Disconnect button  ...

Before you submit a change It is suggested to talk to an advisor before you change your major to make sure that you understand how your graduation would be affected. Go to https://ccac.edu/about/forms.php#registration-and-advising-forms-set Click on Forms for Advisors Click on Forms Initiated by Advisors tab Fill out the Change of Major Form - Form ...

From within EasiNote Tap the Pencil Icon Tap the Pencil Icon again to display settings Change the drawing type Change the size Change the color Begin drawing on the screen...

Read the Information provided under Why Do You Pay section. Click the Continue button. Read the Information provided under the Know your Repayment Burden and Responsibilities section. Click the Continue button. Read the Information provided under When Does Loan Repayment Begin section. Click the Continue button. Read the Information provided under C...

Calendar Events Events on your calendar must be set to “Busy” otherwise, an event not marked busy, will not set your availability to “Busy” in Webex.   Open Webex  Click on the Gear (settings) Click Privacy Check the box “Show when in a calendar meeting" Click “Save” button...

Before you begin Your instructor might give you a class key like MYSCHOOL 1234 5678 to enroll in your class.Enroll yourself in each class section only once. A class key does not verify payment.  ENROLL WITH A CLASS KEY Go to https://webassign.net/login.html and click Enroll with Class Key. Enter your class key and click Enroll. If the correct class ...

Automatic Updates By default, the ITS department has Webex automatically update when an update is available.    When You Have an Update You'll see the refresh icon in the navigation panel and “Update ready” in the Help menu, to let you know you have an update waiting.   Manually Checking for an Update With Webex open, click on the icon Click “Check ...

An asynchronous lecture tool Panopto Software on the computer or Panopto Recorder with the web browser Lecture recording Yourself Computer screen Use an external camera Upload prerecorded videos Ahead of time lecture recordings Release the lectures at a specific time Create a video/lesson playlist Embed a single video into Blackboard Add video into ...

LockDown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that LockDown Browser be used, you will not be able to take the test with a standard web browser. LockDown Browser should only be used fo...

From within the course catalog, at the top of each section you will see a star  Click the star  to favorite the item To see you favorites, go to the My Portfolio section in the menu...

Before you begin You must have an active NetID to log in. Direct Link Go to https://secure.touchnet.net/C23065_tsa/web/caslogin.jsp Log in using your NetID and Password - Logging in with Single Sign-On‍  Delete MyCCAC Go to MyCCAC Click the icon Pay my bill Delete CCAC Go! App From the app home page, tap Account... Scroll down Tap Online Student Acc...

Sign Sign-On (SSO) Required If you are not already signed in, you will need to click the SSO button and sign in with your CCAC username and password. Then you will be taken to the request form.  Indoor Digital Signage Indoor digital signage is a great way to promote or make people aware of an event or something taking place at the campus. Indoor sig...

Open File Explorer Left-click This PC Right-click on the network drive you want to disconnect Click Disconnect Reminder When your password expires and you have updated it, connections to network drives on personal device/computer will need to be reconnected....

Your current assignments are listed on the Home page for each class.  Navigate to your Blackboard course Click the assignment name. Answer the assignment questions. WebAssign supports many different question types. Some questions display a tools palette or open in a new window. Submit your answers. Review your marks and feedback.    Usually, you wil...

Before you begin It is suggested you have a copy of your unofficial transcript (high school/other college(s)). Meet with an Academic Advisor Ways to Meet with an Academic Advisor Through Zoom From a web browser, go to https://ccac.zoom.us/j/91449068721?pwd=QnJ... Go to https://ccac.edu/academics/academic-advising.php#how-to-meet-with-an-advisor to s...

Browser / OWA Go to https://outlook.ccac.edu/ Click on your profile picture in the top right Click Open another mailbox...   Type the mailbox email address you want to open Click the email address Click the Open button Delete Outlook Application Delete NOTE When sending a new email, it is best to use OWA or through the email Profile Open Outlook Ope...

What is a portfolio profile? When browsing the catalog, users may make any page a favorite, which will add to their portfolio.  You can also come back to your portfolio to see the programs, courses, and divisions that you may have favorited.  Creating a profile From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the...

Sign Out by App In the Office 365 application (screenshots are from Word), click on “File” in the top menu bar In the File menu, select “Account” Click “Sign out” Click “Sign Out” button to confirm the logout.       Sign Out by Device From a web browser go to https://portal.office.com/account/?ref=MeControl# Click “View App and Devices” button Click...

Important Information If you remove yourself from RAVE alerts, you will not receive emergency notifications from the college.  Text Message - Current/Former Student From the text message, reply "STOP" Delete Rave Website - Current Student Go to https://www.getrave.com/login/ccac Sign in using your CCAC username and password From the My Account tab, ...

What does a browser notification look like? You can set up notifications, like meeting reminders, from websites, apps, and extensions. These will be popups on the side of your screen. Similar to a push notification you'd get on your smartphone.  These notifications can look like malicious web attacks. It is always important to look at the whole noti...

Why this Happens This issue might occur if you try to access MyCCAC site many times in a short period before you complete the sign-in. This adds too many cookies to the request. This, in turn, causes the HTTP request header to become too large. Resolution To resolve this issue, delete cookies in the browser. You will need to clear the browser's cook...

Reminder  Your Calendly URL should be "ccac-yourusername" Go to https://calendly.com/account/settings/link In the field type "ccac-yourusername" Click the Save changes button...

While on a call Press the - to lower the volume Press the + to raise the volume...

If you have multiple accounts in Outlook, when you compose a new email message, Outlook picks the default account as the From account. However, if you want to Reply, Reply All, or Forward a message, Outlook will send your message with the same account the original mail was sent to. Best Practice If you want to send a new message or bulk send, you sh...

From a web browser, go to https://catalog.ccac.edu/ From the left-side menu, click Courses/ Master Syllabi Use the drop-down menu to choose the correct catalog Use the Course Filter to narrow and search your results...

From a web browser, go to https://www.ccac.edu/financial-aid/financial-aid-forms.php...

Students receiving financial aid must comply with the three components of Satisfactory Academic Progress (SAP). Failure to comply with any component may result in a loss of future financial aid:  GPA of 2.0 Students must complete 67% or more of all the credits they attempt. For instance, if you are enrolled in 12 credits this semester, you must comp...

Employees of organizations that partner with the College (e.g. Job Corps or food services) may be provided limited access to the CCAC network, with approval from Human Resources. These accounts are known as "partner accounts," to indicate that they are held by non-CCAC employees. Because the holders of these accounts are not employed by the College,...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information...

Log into Calendly Click Availability Click the New Schedule button Name the Schedule Click the Create button  Make changes to the new scheduleChanges will automatically save OPTIONAL: Add override dates if needed  From the Active On menu, choose the events that this schedule applies to Click the Save button when finished...

Your marked as "busy" on your Calendar Where the event is supposed to be you may have an event to "hold the spot" or you may have an all-day event setup that is not allowing for Calendly to provide an open date.Solid left lines beside the event are indicators your calendar event is marked busy. Date Range is Set Wrong Depending on how your event was...

Open Outlook from your computer Click File tab Click Info Click Change under the profile picture A webpage will openYou may need to log into - Logging into MyCCAC‍  Click the Upload photo link Locate the photo from the computer Click the Save button...

Chrome On your computer, open Chrome. At the top right, click More   Click Extensions A list of extensions will be visible   For More Information https://support.google.com/chrome_webstore/answer/2664769   Direct Link Copy and Paste the text below, into the Chrome Address Bar chrome://extensions/       Firefox Click the menu button Choose Add-ons an...

Before you begin These directions are for text message verification.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Security Settings Click the Text message option  Enter your mobile number Select your carrier Click the Send Code button Yo...

MyCCAC Personnel Directory Locating the Personnel Directory From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx... From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx Delete Desk Phone Accessing the Phone Directory from your Desk Phone Press the Contacts button. Select a directory. (Use the Navigation ba...

These screenshots are taken in Outlook, but most applications (Word, PowerPoint) actions are the same with right clicking on the URL link and editing the “Text to Display.”     Changing URL Display Text If there’s already a hyperlink in your message but the link text doesn’t mean anything (except to a computer), follow these steps to change it: Righ...

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Authorized User   Click Add Authorized User tab Enter the email address of the authorized user you wish to add Define the level of Access you wish to provide by clicking YES or NO to each quest...

Links to other helpful How Tos How to Use Windows 10’s Hidden Video Editor (howtogeek.com) How to use the Photos app video editor on Windows 10 | Windows Central...

If you are logging into MyCCAC, and receive the screen error "Sorry, this site hasn't been shared with you." you will need to contact the ITS ServiceDesk. Why does this happen? You recently created your NetID, and the system has not processed the account creation completely. Occasionally, it can take up to 24 hours for the system to complete The acc...

Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation  Click the Add New Contact Button Fill out the Emergency Contact Information Click Add Contact Confirming the Emergency Contacts Listed Confirming Emergency Contact Information in Self-Service Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation Click....

Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Install Zoom following the computer's prompts   Smartphone App Example Information This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device.  Go to your App Store Search "Zoom" Install the App   Outlook...

Zoom Application (Computer/Laptop) While in your Zoom meeting Click the Share Screen button  located in your meeting controls Select one of these screen share options: Basic: Share your entire desktop, specific application window, whiteboard, or iPhone/iPad screen Advance: Share a portion of the screen, Music or Computer sound only, content from a 2...

Cloud Storage Option CCAC's cloud storage solution is OneDrive. Avalaible to both employees and students. It is not recommended to use other cloud storage systems to store CCAC documentation, information, Personal Identifiable Information, or other CCAC files.  OneDrive Articles     If you are an employee with a Network User ID, you have access to o...

Clear Touch Collage is a software application that lets you cast up to 6 devices to your interactive display. It enables you to encourage interaction and involvement, where students have their own device. Helpful permission controls give you the ability to manage who is able to connect, ensuring you have the necessary control for keeping everything ...

From a web browser, go to https://selfservice.ccac.edu/Student/Courses Type the course name or course name and number into the search Click the magnify glass to search Your search results will appear Use the filters on the left to narrow your results Alternate Solution - Using Advanced Search Tab From a web browser, go to https://selfservice.ccac.ed...

Indoor Signage Use Case Outdoor signage is a great way to promote or make anyone aware of an event that the public can attend or something taking place at the campus that the public may want to come to. Content Details File Type: PNG, JPEG, Ratio: 1.77:1 (Horizontal) - NOT Square or Vertical Dimension: 255x144 Content should take up most of the scre...

CCAC Laptops Already have GlobalProtect is installed.  Non-CCAC Laptops  This article should be used AFTER you have installed and setup the VPN software for the first time. Click here for the Install and Setup article   Windows Locate the GlobalProtect icon in the system tray - you may need full open the system tray to see the icon using the ^ If no...

Before you begin You will need to be logged into Zoom with your CCAC Account. Signing into Zoom with your CCAC Zoom Account Article  You will also need the Zoom Application or App. Downloading and Installing Zoom Article  Calendar Invite From the calendar invite, click or tap on the Zoom Meeting URL The Zoom meeting will open   With a Zoom URL If yo...

Enrollment Verification is used to provide proof of enrollment to a health insurer or other requesting company. Before you begin Current and former students must use their NETID username and password to access an enrollment verification certificate. Creating your NetID Student Account‍  Go to www.ccac.edu  Click MyCCAC at the top of the page Enter y...

Note Navigate is for currently enrolled students "Incorrect CCAC Username or password" at Sign in Screen One of the following could be the problem: Your CCAC Account is not activated Your CCAC Username is not correct Your CCAC Password is not correct or has expired "Uh-oh..." or "Something went wrong"  Your CCAC account is not in the Navigate system...

From a web browser, go to https://ccac.link/diploma-copy ...

Please Note CCAC uses text messaging to communicate with students for different services/purposes. You may opt out of one but remain enrolled/subscribed in others. Mobile Terms and Conditions Receive important messages from CCAC regarding enrollment, events and general information about the college through your mobile device. Message frequency Varie...

Read the Information provided under the Sources of Aid You Don’t Have to Repay section. Click the Continue button. Read the information provided under the Loan Basics section. Click Continue button. Read the information provided under the Learn the Types of Student Loans section. Click the Continue button. Congratulations! You have completed Paying ...

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Go to My Progress Locate the section Institutional GPA, your GPA (2.843 in picture below) will be listed. ...

Update Table of Contents What is GoReact? Submitting an Assignment What is GoReact? GoReact is a cloud-based video software for providing time-coded feedback, grading, and critique of speeches, presentations, lessons, and performances. This tool for faculty allows students to complete a skills development video assignment using their webcam and micr...

Browser Email / OWA Pop Out Alert In the web browser version of your email, a pop out from the top right of the screen will appear   CCAC Computer If you are on a CCAC Computer, a pop out from the bottom right of the screen will appear   Through Email 3 days before your password expires, you will receive an email alerting you that it is time to rese...

Indoor Signage Use Case Indoor signage is a great way to promote or make anyone aware of an event or something taking place at the campus. Indoor signage’s target primary audience is the students, but also for employees and the public.  Content Guide Per Media Type Image Content  File Type: PNG, JPEG, HEIC Ratio: 16x9 (Horizontal) - NOT Square or Ve...

Once CCAC has received your FAFSA, it is critical that you continue to check your Financial Aid status to determine if Action is needed, the file is Complete, or current staff review is In-progress. The process time for CCAC to receive a submitted/updated FAFSA can take up to 3-5 business days. If you have EXCEEDED this time period, please check you...

On the CCAC network there are a few U: drives, often referred to as Shared Drives, that contain folders for different groups and departments. CCAC employees can use these drives in order to share files between other users within their group without needing to send individual copies to them. Folders on the Shared Drives are protected so that only use...

If you see the image below at the bottom of your Webex, follow the directions below.  Click the option, Sign in  SSO screen will appear  Enter your CCAC NetID username and password Click the Sign In button Phone services will be reconnected, and the error will disappear...