CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

Criteria for creating a Student (NetID) Account

Updated: February 22nd, 2021

You must meet one or more of the following requirements to create your CCAC NetID You are registered for at least one class in the current term or a future term You have recently completed a CCAC Online Admissions Application, have signed up for CCAC’s placement testing and received an email confirmation You have been accepted to CCAC, have complete...

0 min reading time 4 views

Creating your NetID Student Account

Updated: February 22nd, 2021

Before you begin You will need your 7-digit student number. Locating your 7-digit student number Your Student ID number can be found on: Your Acceptance Email (subject: Welcome t... Your Student ID number can be found on: Your Acceptance Email (subject: Welcome to CCAC!) Your Mailed Acceptance Letter Class Schedule CCAC Photo ID (last 7 digits on th...

0 min reading time 19 views

Navigation Menu in CCAC Self-Service

Updated: February 24th, 2021

The Navigation Menu Bar can be used to view information from several different departments at CCAC. Once you click on a specific icon(s) or the hamburger menu button , the detailed listing of all the navigation links will be shown. Navigation Menu Collapsed Navigation Menu Expanded...

0 min reading time 1 views

Showing a DVD in an ITech Classroom with Button Controls

Updated: February 5th, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Locate the DVD player within the cabinet of the instructor's station Press the Eject Button  on the DVD Player to open the DVD tray Insert the DVD Press the Eject button  again, to retract the DVD tray Locate ...

0 min reading time 25 views

Hiding / Picture Mute the Display in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

Hiding a Picture  Locate the Button Panel on the instructors' desk From the Button Panel, press the M ute button to hide the image on the Interactive DisplayThis will also mute the audio from the ceiling speakers Unhiding a Picture and Unmuting the Volume Locate the Button Panel on the instructors' desk From the Button Panel, press the M ute button ...

0 min reading time 16 views

Announcements and Alerts in CCAC Self-Service

Updated: February 24th, 2021

You will find alerts and notification in at the top of each page in CCAC Self-Service. Depending on the page, the alerts will be tailored to that specific area. ...

0 min reading time views

Locating your 7-digit student number

Updated: February 22nd, 2021

Your Student ID number can be found on: Your Acceptance Email (subject: Welcome to CCAC!) Your Mailed Acceptance Letter Class Schedule CCAC Photo ID (last 7 digits on the back of the card)...

0 min reading time 3 views

Interacting with Multiple Screen Shares in Collage

Updated: February 3rd, 2021

While multiple people are screen sharing, you may want to focus on one screen or bring that one screen to attention.  Making 1 Screen Share Full Screen From the multiple screen share view, click on the Expand Arrows icon for the screen you want to be full screen The screen you selected will be full screenYou will also see the Expanded Arrows now has...

0 min reading time 18 views

Assigning someone as an Alternate Host in Zoom

Updated: December 11th, 2020

When scheduling a meeting, the host can designate another Licensed user on the same account to be the alternative host. The alternative host can start the meeting on the host's behalf. This user will receive an email notifying them that they've been added as an alternative host, with a link to start the meeting. If this email notification is disable...

0 min reading time 55 views

Connecting a Document Camera to an ITech Classroom with Button Panel

Updated: February 23rd, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Please Note Document Cameras can be rented out from your faculty secretary.  Locate the Cable Cubby on the instructors' desk Locate the document camera's cable Plug in the cable into the document camera The co...

0 min reading time 5 views

Adding Examity to a Blackboard Course

Updated: February 23rd, 2021

Go to the Blackboard course you want to add Examity to Click on the + in the course menu Click Tool Link Name the Tool Link "Examity Live Proctor" or what you want From the Type dropdown, chose Examity Click the Submit Button It will now show in your course menu...

0 min reading time 3 views

Password Criteria for an Employee Account

Updated: December 22nd, 2020

Password Information Password will need changed: every 180 days Account lockout: 5  authentication failures within 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categ...

0 min reading time 431 views

Roles in a Meeting

Updated: December 11th, 2020

There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host. Host: The user that scheduled the meeting. They have full permissions to manage the meeting. There can only be one host of a meeting. Co-hosts: Shares most of the controls that hosts hav...

0 min reading time 65 views

Screensharing and Audio Sharing in Zoom

Updated: December 7th, 2020

Zoom Application (Computer/Laptop) While in your Zoom meeting Click the Share Screen button  located in your meeting controls Select one of these screen share options: Basic: Share your entire desktop, specific application window, whiteboard, or iPhone/iPad screen Advance: Share a portion of the screen, Music or Computer sound only, content from a 2...

1 min reading time 63 views

Turning Off the South Mezzanine A/V Equipment

Updated: January 6th, 2021

When you are finished with your event Put the equipment and cables back in the places you found it. Return the Microphones Tap the POWER SYSTEM OFF button at the bottom of the screen Tap Power Down button to confirm the power down A confirmation screen will appear, confirming the system is shutting down The Video Wall will begin to display digital s...

0 min reading time 29 views

Saving an Email in Outlook

Updated: December 9th, 2020

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Save As In the Save As dialog box, in the Folder pane, select the folder or network location where you want to save the file In the File name box, name the file In the Save as type list, accept the default type Click Save   Browser / OWA Doubl...

0 min reading time 61 views

Turning On a Classroom Computer Monitor

Updated: January 30th, 2021

On the bottom right of the computer monitor Press the button on the far right  The power button will turn white when powered on...

0 min reading time 20 views

Collage Guide - Screen Sharing - Getting Started

Updated: February 3rd, 2021

Clear Touch Collage  is a software application that lets you device share. You can have up to 6 devices to your interactive display. It allows you or your students that have their own device share to the interactive display. There are permission controls give you the ability to manage who is able to connect, share and ability to remove.   How to Tur...

0 min reading time 29 views

Volume controls in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

Update Table of Contents Turning the Volume Up Turning the Volume Down Volume Level Indication Muting the Volume Unmuting the Volume Turning the Volume Up Locate the Button Panel on the instructors' desk From the Button Panel, turn knob right to turn the volume up Turning the Volume Down Locate the Button Panel on the instructors' desk From the Butt...

0 min reading time 18 views

Taking the Reading Placement Test

Updated: February 9th, 2021

Note You will have 60 minutes to complete 24 questions.  Score will be presented at the end of the exam. After clicking English Reading Placement Test Locate the announcement section Read the directions found in the announcementsIf announcements are not available, click the more announcements... link  From the left menu, click Placement Test Click A...

0 min reading time 11 views

Chat in Jabber

Updated: December 9th, 2020

Cisco Jabber has the feature to allow you to chat with other users. Starting a Chat Search for the user by typing their name into the “Search or call” box When their name comes up, you can click on the blue “chat” icon to open a new dialog box. A new chat window will open up and you can start your conversation.  ...

0 min reading time 54 views

Register for the Placement Test

Updated: February 9th, 2021

Reminder You will need to complete for each placement test event. If you need to take both placement tests, you will need to sign up for both Mathematics and Reading.  Link to REMOTE PLACEMENT TESTING EVENT - READING Link to REMOTE PLACEMENT TESTING EVENT - MATH Go to https://discover.ccac.edu/RecruitNewWFE/Events Choose the placement test you want ...

0 min reading time 15 views

Logging into a Placement Test

Updated: February 9th, 2021

Before you begin It is suggested you take your placement test On a stable internet connection On a computer with a screen larger than 10"  Go to https://courses.ccac.edu Log in using your NetID and password In the My Courses section, click the test you want to take...

0 min reading time 12 views

What is Respondus LockDown Browser

Updated: February 10th, 2021

LockDown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that LockDown Browser be used, you will not be able to take the test with a standard web browser. LockDown Browser should only be used fo...

0 min reading time 11 views

Taking the Math Placement Test

Updated: February 9th, 2021

Note You can begin the Math series at your convenience; however, we strongly encourage you to finish the series within 48 hours of starting the first test. After clicking Mathematics Placement Test Locate the announcement section Read the directions found in the announcements If announcements are not available, click the more announcements... link F...

0 min reading time 10 views

Archiving Email

Updated: December 16th, 2020

We no longer support archiving email through Outlook.  If you need to same your emails to reference in the future, please use the following: Saving an Email - Community College of Allegheny County (ccac.edu) Printing an Email - Community College of Allegheny County (ccac.edu) If you would like more information on the Email Retention Policy, go to Em...

0 min reading time 67 views

Setting up Podium in South Mezzanine A/V Equipment

Updated: January 6th, 2021

Location of the Podium  On the Mezzanine Connecting the Podium...

0 min reading time 35 views

Checking for Windows Updates

Updated: February 16th, 2021

Click here to open the Windows Update Settings Click the search Begin typing Windows Update settings Click the Open Click the Check for Updates button Download and Install any updatesA restart may be needed Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click on Update & Security Click on Wi...

0 min reading time 79 views

Turning On the equipment in an ITech Classroom with Button Controls

Updated: February 23rd, 2021

This will turn on the interactive touch display and the sound equipment. Locate the Button Panel on the instructors' desk Press the ON button twice Note You will still need to turn the Instructor Computer and Monitor on Turning the Computer On Turning On a Classroom Computer On the back of the computer monitor, will be the computer Press the button ...

0 min reading time 29 views

Taking a Test with Respondus LockDown Browser

Updated: February 10th, 2021

Before you begin You will need to close all programs unless one is used to connect you to the Internet Note Once a test has been started with Respondus LockDown Browser, you cannot exit until the Submit button is clicked. Locate the “LockDown Browser” shortcut on the desktop and double-click itFor Mac users, launch “LockDown Browser” from the Applic...

0 min reading time 15 views

Registering for Courses for the 1st time

Updated: February 9th, 2021

If you are a new student and have taken the placement test and received the email with the registration link, you can register for classes. Before you begin You will need to receive the email confirmation with link to Virtual Advising. You will receive an email once your placement test grades have been entered. Then you will be able to register for ...

0 min reading time 13 views

Viewing the Online Orientation

Updated: February 9th, 2021

Go to https://webapps.ccac.edu/StudentOrientation/onlineorientation.aspx Enter in your First and Last Name Enter your student ID number Your student number is found in the welcome emails sent from CCAC Admissions Department Click the Sign In button Follow the steps in orientation to complete the online orientation!...

0 min reading time 10 views

Display the Instructor Computer Screen in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Make sure the Computer and Monitor are turn on Locate the Button Panel on the instructors' desk Press the PC button The instructor computer screen will appear on the Interactive Touch Display...

0 min reading time 21 views

Updating CCAC contact information

Updated: January 14th, 2021

From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile Log in using your CCAC username and password Click the Sign In button Depending on what you want to update, click the area with a Pencil to edit that section A window will open allowing you to make your changes/updates When complete, click the update button...

0 min reading time 29 views

Connecting a USB Drive in an ITech Classroom with Button Panel

Updated: February 23rd, 2021

On the left side of the Computer monitor, there are 2 USB ports Additional Port - Instructor PC On the front of the instructor's computer, there is 1 USB port Additional Port - Interactive Touch Display On the right side, behind the screen of the interactive touch display, there are 3 USB ports...

0 min reading time 21 views

Password Criteria for a Student (NetID) Account

Updated: December 17th, 2020

Password Information Password will need changed: every 180 days Account lockout: 5 authentication failures with 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categori...

0 min reading time 907 views

Display a Personal Device (BYOD) in an ITech Classroom with Button Controls

Updated: February 4th, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Please Note You may need to adjust settings on the personal device to allow it to connect through the HDMI cable Locate the Cable Cubby on the instructors' desk Locate the HDMI and USB cablesThe USB allows for...

0 min reading time 21 views

Forgot / Reset an Employee Password

Updated: December 22nd, 2020

You will need to call the ServiceDesk - 412.237.8700. Please have your Employee ID number ready when you call.  The ServiceDesk will give you a temporary password. You will need to update your password using the Updating an Employee Password Article. ...

0 min reading time 351 views

Downloading and Installing Respondus LockDown Browser

Updated: February 11th, 2021

Operating Systems not Supported by Respondus LockDown Browser ChromeOS or Android Windows Installer Information Installer Link - https://download.respondus.com/lockdown/download.php?ostype=1&id=957634981 Screenshots were taken on Windows Version 1809, App Build 2.0.7.00 Go to https://download.respondus.com/lockdown/download.php?ostype=1&id=9...

0 min reading time 45 views

Image is showing on the wrong monitor

Updated: December 1st, 2020

If you have multiple monitors, your computer may think that the left monitor is on the right, but physically on the left side. Right Click on the Desktop Choose Display Settings Click the Identify button Left Click and Hold the screen you want to move Drag the screen to the location it should be Release the mouse button Click the Apply button Video...

0 min reading time 48 views

Retrieving a voicemail

Updated: December 4th, 2020

Warning Voicemail is on a unified system. If you listen/delete to a voicemail it will mark it read/deleted on all devices. Once a user deletes a voicemail it will permanently delete automatically after 8 days. Accessing a shared voicemail You cannot access a shared voice mailbox unless you know the extension and pin. On Campus Press the Messages Key...

1 min reading time 69 views

Setting your Default Printer

Updated: February 10th, 2021

From the search Begin typing Printer & Scanner Click Open Click the printer you want to be the default printer Click the Manage button  From the pop-out, choose the Set as default button Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click Devices Click Printer & Scanner Click the printe...

0 min reading time 21 views

Waiting Room in Zoom

Updated: December 7th, 2020

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one, or hold all attendees in the Waiting Room and admit them all at once. You can send all participants to the Waiting Room when joining your meeting, or you can allow participants from your Zoom account and ...

0 min reading time 44 views

Forgot / Reset a Student (NetID) Password

Updated: December 4th, 2020

You will need to call the ServiceDesk - 412.237.8700. Please have your Student ID number ready when you call.  The ServiceDesk will give you a temporary password. You will need to update your password using the Updating a Student (NetID) Password Article....

0 min reading time 262 views

Taking a Test with Webcam with Respondus LockDown Browser

Updated: February 10th, 2021

You may be required to use LockDown Browser with a webcam, which will record you during an online, nonproctored exam. The webcam feature is sometimes referred to as “Respondus Monitor.” Before you begin Your computer must have a functioning webcam and microphone. A broadband connection is also required. Note Once a test has been started with Respond...

0 min reading time 17 views

What is a CCAC Temporary Account

Updated: December 8th, 2020

A temporary account may be created by the ServiceDesk for directors, coordinators or faculty members who are teaching a short-term workshop, whether in the credit or non-credit division. A temporary account is also necessary for non-CCAC presenters invited to the campus for classroom or professional development activities who need to log in to the c...

0 min reading time 33 views

Resetting your Voicemail Pin

Updated: December 17th, 2020

Before you begin If you are off campus, you must be on VPN to reset your pin. Open any web-browser (Internet Explorer, Google Chrome, Firefox…ect.) and type in https://ccac.link/reset-voicemail-pin At the single sign-on page(SSO), type in your CCAC credentials Click Sign-In  Enter a New Pin Re-enter the new pin to confirm Click save ...

0 min reading time 59 views

S Drive (Academic Coursework)

Updated: December 8th, 2020

On the S Drive are folders for each department where professors can place files for their students to access.  Log into a CCAC Computer Click the File Explore icon Go to This PC Under Network Locations you will see the S Drive...

0 min reading time 49 views

Viewing your Unofficial Transcript

Updated: January 14th, 2021

Unofficial transcripts are printed on plain paper and do not have a college seal or registrar's signature. Unofficial transcripts cannot be used to transfer to another college or university. Unofficial transcripts are issued for use by the student only. If you need an Official transcript, Requesting an Official transcript Article.   From a web brows...

0 min reading time 82 views

Installing Jabber

Updated: December 9th, 2020

Windows Before you begin: Download Windows Jabber Installer Install Jabber following the computer's prompts, you do not need to customize the installation.  Mac Before you begin: Download Mac Jabber Installer Install Jabber following the computer's prompts, you do not need to customize the installation. ...

0 min reading time 62 views

Turning Off equipment in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

This will turn off the interactive display and the sound equipment. You will still need to turn off the PC. Locate the Button Panel on the instructors' desk From the Button Panel, press the OFF button The system will begin to shut down.The interactive touch display will prompt you to shut down or will automatically shut down after 10 seconds ...

0 min reading time 14 views

Equipment List for an ITech Classroom with Button Controls

Updated: February 23rd, 2021

Instructor Station Desk space Instructor Computer and Monitor Button Panel Cable Cubby Classroom Phone Cabinet with Blu-Ray DVD player and System Equipment Button Panel  Located on the instructor desk Wakes and powers on\off the Classroom Technology System Adjust the Volume PC or Laptop or Blu-ray buttons to display on the interactive touch display ...

0 min reading time 63 views

What is a CCAC Partner Account

Updated: December 8th, 2020

Employees of organizations that partner with the College (e.g. Job Corps or food services) may be provided limited access to the CCAC network, with approval from Human Resources. These accounts are known as "partner accounts," to indicate that they are held by non-CCAC employees. Because the holders of these accounts are not employed by the College,...

0 min reading time 49 views

Removing someone's Screen Share capabilities from Collage

Updated: February 2nd, 2021

While others are screen sharing, you can click the X in the bottom left of their window to stop their screen sharing.  Alternate way to remove someone's screen From the interactive touch display, tap the Collage  button. This button is floating, it can be moved around the screen Tap View the Device List >  A window will appear with the list of co...

0 min reading time 25 views

Sharing a LinkedIn Learning Course

Updated: January 4th, 2021

Go to my.ccac.edu Under the Quick Links section, click the link LinkedIn Learning Find the course you want to share Locate the share arrow, in the top right of the video screen Choose the option for the way you wish to share...

0 min reading time 47 views

Calls in Jabber

Updated: December 9th, 2020

Click on the phone icon in Jabber to make a call  Making a Call Click on the keypad button Dial the number using the keypad Press the phone button to begin the call   Receiving a call When you receive a phone call, you will get a notification that pops up in the bottom right corner of the screen, right above the clock.  Answer Button: To answer an i...

0 min reading time 53 views

What is my email address?

Updated: December 9th, 2020

Decision Tree What is your roll at the college? Student Employee Add Button Your email address layout is: NetID@acd.ccac.edu Your email address layout is: username@ccac.edu...

0 min reading time 58 views

Turning On the South Mezzanine A/V Equipment

Updated: January 6th, 2021

Location of Touch Panel Right side of the Video Wall in the Mezzanine  Tap the touch panel once, to wake the screen Tap VIDEO or AUDIO ONLY button to start the power up sequence VIDEO - Image will show on the Video Wall and Audio will be available AUDIO ONLY - is for just audio, the Video Wall will stay Digital Signage Once the system is on and read...

0 min reading time 34 views

Prioritizing your Microphone and Audio Device in Jabber

Updated: December 9th, 2020

Click on the  Gear Icon Click Settings Choose Audio Click Advanced > >  You may need to scroll down to see this option  Click on the device you want to be prioritized Click the up or down arrow The device at the top of the list is the HIGHEST priority. click Ok button. ...

0 min reading time 58 views

Using the Video and Inputs in Boyce Auditorium A/V Equipment

Updated: January 8th, 2021

Before you Begin Make sure the equipment is turned on - Turning On the Boyce Auditorium A/V Equipment Article  Location of the Video Equipment In the Equipment Box Labels and their Meanings Projector Input Front of House HDMI-  Stage Right HDMI - Down Stage HDMI - Blu-ray -  Screen Up - Projector screen goes upScreen Down - Projector screen goes dow...

1 min reading time 38 views

Connecting to the VPN using GlobalProtect

Updated: December 18th, 2020

Info This article should be used AFTER you have installed and setup the VPN software for the first time. Click here if you still need to do this. Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click the Connect button Log in using your CCAC Username and Password Authenticate using the Two-Facto...

0 min reading time 110 views

Installing and Connecting to VPN using GlobalProtect for the 1st time

Updated: December 18th, 2020

You will also need: Two-Factor Authentication (Duo Mobile) to access VPN Make sure your computer and virus software meet the requirements CCAC Devices Already have VPN installed on them - Connecting to the VPN using GlobalProtect Windows Go to: https://remote.ccac.edu Sign in with your CCAC Username and Password Authenticate using the Two-Factor Aut...

0 min reading time 76 views

Setting up Two-Factor Authentication with Duo Mobile

Updated: February 1st, 2021

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Check your CCAC email for a Duo Security Enrollment email Smartphone Open the Duo Security Enrollment emailIt is easier to setup from a larger screen, such as a Desktop, Laptop or large screen tablet. Clic...

1 min reading time 259 views

Creating your Email Signature in Outlook

Updated: February 10th, 2021

Signature Template Name Title   Department Community College of Allegheny County 800 Allegheny Avenue Pittsburgh, PA  15XXX Ph: XXX.XXX.XXXX ccac.edu     From Outlook Open Outlook Click the New Email button Click the Signature button Choose Signatures... Click the New button Create a Name for this signature Click the Ok button Paste the content in t...

0 min reading time 20 views

Disconnecting from a Network Drive

Updated: December 1st, 2020

Open File Explorer Left-click This PC Right-click on the network drive you want to disconnect Click Disconnect Reminder When your password expires and you have updated it, connections to network drives on personal device/computer will need to be reconnected....

0 min reading time 42 views

Single Sign-on Error

Updated: December 8th, 2020

You will need SAML-tracer - Chrome / Microsoft Edge Web Extension Store Download the SAML tracer to your browser  Open the SAML extension  Navigate to the webpage Only have that webpage open. Close all other webpages/tabs in the browser Try logging in, during this time the SAML will be writing code in the background Once you have an error on the SSO...

0 min reading time 48 views

F Drive (Personal Drive)

Updated: February 15th, 2021

If you are an employee with a Network User ID, you have access to one personal directory called the F: drive on your PC or any PC located on a CCAC campus. You can create folders under this directory to organize your files and to easily store any files you may need across multiple campuses. It is strongly suggested storing your files on your F Drive...

1 min reading time 107 views

Purchasing from the Online Bookstore

Updated: February 1st, 2021

Shop By Courses Go to CCACShop.com Click to Enter Courses button Select the Campus associated with your section number  Example: BC71 is Boyce Campus AL is Allegheny BC is Boyce BH is South HB is Allegheny NC is North  SC is South WC is South WH is West Hills Z is Online with faculty located at a specific campus location ALL Z section books are also...

0 min reading time 151 views

Activating Collage for Screen Sharing on the Interactive Touch Display

Updated: February 2nd, 2021

Clear Touch Collage is a software application that lets you cast up to 6 devices to your interactive display. It enables you to encourage interaction and involvement, where students have their own device. Helpful permission controls give you the ability to manage who is able to connect, ensuring you have the necessary control for keeping everything ...

0 min reading time 30 views

Disconnecting from VPN / GlobalProtect

Updated: December 10th, 2020

Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click on the Disconnect button Once disconnected, the GlobalProtect window will say "Not Connected"   Mac Navigate to Launchpad Locate the GlobalProtect Application Click the Disconnect button  ...

0 min reading time 51 views

Test your Zoom Settings

Updated: December 7th, 2020

Visit http://zoom.us/test. Click the Join button to launch Zoom. You will be redirected to launch the meeting from the browser: If you have the Zoom desktop client installed on your computer, click Open zoom.us to launch Zoom. If you don't have the Zoom desktop client installed on your computer, click download and run Zoom to download, install, and ...

0 min reading time 65 views

Joining Collage to Screen Share to the Interactive Touch Display

Updated: February 4th, 2021

Warning Screensharing will show what is on your screen. Similar to what you would see when you look at your devices screen.  Before you begin You must be connected to CCAC Wi-Fi (not guest) - Connecting to CCAC-Wireless Wi-Fi Article  Reminder All devices must be "Accepted" on the Interactive Touch Display , before the device will appear on the disp...

1 min reading time 34 views

Creating a CCAC Zoom Account

Updated: December 5th, 2020

Go to https://ccac.zoom.us/ Click the Create button Enter your CCAC Username and Password Click the Sign In button Your account has now been created!...

0 min reading time 89 views

Setting an Out of Office / Away Message in Outlook

Updated: December 11th, 2020

Away Message Template I am currently out of the office but will respond when I return to the office on DAY, ##/##. For related requests/issues, please contact PERSON FIRST & LAST NAME, JOB TITLE, for assistance at (###) ###-#### or email them at netid@ccac.edu.   Outlook Open Outlook Click on File Click Info Click Automatic Replies Turn on Autom...

0 min reading time 55 views

What is Rave Guardian Alerts?

Updated: December 8th, 2020

In the event of an emergency or urgent campus closure due to weather or other issues, CCAC uses the Rave Mobile Safety emergency alerts system to send notifications to students and staff. This alerts system will allow CCAC to instantaneously message students and employees via voice, email and text with important emergency information and instruction...

0 min reading time 41 views

Connecting a laptop to a dock for the 1st time

Updated: December 1st, 2020

What you need to know before beginning On the Left-hand side of your laptop there will be a slot to plug the docking cable into the laptop. There is a lightning bolt symbol beside the slot. With the laptop open, take the docking station cable and plug it into the laptop  An "Approve Thunderbolt Device" window will appear on the screen Expand the dro...

0 min reading time 48 views

Setting up a voicemail

Updated: December 4th, 2020

Press the Messages Key You will be prompted to enter your PIN, 1234 and then # You will be asked to record your name, greeting, and to change your PIN Your greeting and PIN number are now setup Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Can...

0 min reading time 64 views

Reconnecting your Laptop to your Docking Station

Updated: December 1st, 2020

Warning If this is the first time using the docking station you will need to approve it, click here for directions.  Laptop is Off Plug the docking station cable into the laptop Press the power button on the docking station The laptop will turn on (this may take up to 20 seconds) Video   Laptop is On Plug the docking station cable into the laptop Th...

0 min reading time 60 views

Adding a Poll to a Zoom meeting

Updated: February 2nd, 2021

Go to https://ccac.zoom.us/ Click the Sign in button Go to the Meetings page  Click on your scheduled meeting you want to add a poll to Scroll to the bottom of the meeting page Locate the Poll option. Click Add to begin creating the poll. Enter a title and your first question.  (Optional) Click the Anonymous check box to make the poll anonymous, whi...

0 min reading time 27 views

Signing up for CCAC Alerts, for a non CCAC student or employee

Updated: December 10th, 2020

Anyone who doesn't have an active CCAC student or employee account can still sign up to receive text alerts from CCAC, but   not   voice or email alerts. To sign up for SMS text alerts,   text CCACALERTS to 67283 . ...

0 min reading time 50 views

Using the Audio and Microphone in South Mezzanine A/V Equipment

Updated: January 8th, 2021

Before you Begin Make sure the equipment is turned on - Turning On the South Mezzanine A/V Equipment Article The microphones are automatically on once removed from the charging station All audio is muted, you must unmute first them to hear them.  Location of the Microphones With South Security at Main Entrance  Labels and their Meanings Below is a p...

1 min reading time 50 views

Scheduling a Zoom meeting

Updated: December 7th, 2020

Browser Go to https://ccac.zoom.us/ from any browser Click Sign In Use your CCAC username and password to sign in Click the Schedule a Meeting button Enter your meeting details, Click Save once done To send this meeting, click the Copy Invitation  Click the Copy Meeting Invitation button, this will copy to your clipboard and allow you to paste into ...

0 min reading time 86 views

Zoom Etiquette

Updated: January 4th, 2021

Use the video option when possible. Look into the camera when talking instead of looking at yourself The more light, the better Dress appropriately  Be aware of your audio and video surrounding and settings  Ensure that you have a clean, work-appropriate background, or try a virtual background.  Stay on mute if you’re not talking Don’t eat during th...

0 min reading time 44 views

Downloading and Installing Zoom

Updated: December 7th, 2020

Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Install Zoom following the computer's prompts   Smartphone App Example Information This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device.  Go to your App Store Search "Zoom" Install the App   Outlook...

0 min reading time 60 views

Logging into Jabber

Updated: December 9th, 2020

Desktop/Laptop Open the Jabber application  Click the Sign In button Enter your CCAC Username and Password Click the Sign In button  ...

0 min reading time 48 views

Turning On a Classroom Computer

Updated: January 30th, 2021

On the back of the computer monitor, will be the computer Press the button on the top of the computer, this is the power button The power button will turn white when powered on...

0 min reading time 61 views

Requesting an Official transcript

Updated: January 29th, 2021

A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, grades earned and degrees and awards conferred. If you attended CCAC prior to 1975 You can still place the order online, but your transcript will be available in paper format only and ...

0 min reading time 110 views

Joining a Zoom meeting

Updated: January 4th, 2021

Before you begin You will need to be logged into Zoom with your CCAC Account. Signing into Zoom with your CCAC Zoom Account Article  You will also need the Zoom Application or App. Downloading and Installing Zoom Article  Calendar Invite From the calendar invite, click or tap on the Zoom Meeting URL The Zoom meeting will open   With a Zoom URL If yo...

0 min reading time 72 views

Printing an Email in Outlook

Updated: December 9th, 2020

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Print Select the desired printer Click Print   Browser / OWA Select the mail by clicking it once or double click to open the email Click the ellipsis (…) Click Print  ...

0 min reading time 68 views

Troubleshooting Laptop that will not Power On

Updated: December 7th, 2020

Unplug AC adapter and everything connect from the laptop Press and hold the power button for 15 – 17 seconds Plug the power adapter into the wall  Connect the power adapter to the laptop Press the power button to power up the laptop Once powered up, keep the laptop charging the battery to full...

0 min reading time 43 views

Resetting Jabber

Updated: December 3rd, 2020

Click the G ear con    Choose  Sign out .  From the Sign In page, click  Reset Jabber .  Click the Reset Button Log in using your CCAC Username and Password...

0 min reading time 51 views

U Drive (Shared Drive)

Updated: January 13th, 2021

On the CCAC network there are a few U: drives, often referred to as Shared Drives, that contain folders for different groups and departments. CCAC employees can use these drives in order to share files between other users within their group without needing to send individual copies to them. Folders on the Shared Drives are protected so that only use...

1 min reading time 100 views

Disconnecting from the Wi-Fi

Updated: February 23rd, 2021

Windows Open the Settings App Go to the Wi-Fi settings Click Manage known networks Click CCAC-Wireless Click the Forget button   Mac Tab content   iPhone / iPad Screenshots were taken on iOS 14.0 Open the Settings App Go to Wi-Fi Tap the i beside the network you want to disconnect from Choose Forget This Network Tap the Forget button   Android Scree...

0 min reading time 72 views

Breakout Rooms in Zoom

Updated: December 7th, 2020

Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions as they please. The host can switch between sessions at any time.  Note Be...

0 min reading time 49 views

I need VPN access

Updated: January 6th, 2021

Depending on your position within the college, you may automatically receive Virtual Private Network (VPN) access. If you do not have Virtual Private Network (VPN) access and need it (non-exempt) and want to use your own device (BYOD); you may request Virtual Private Network (VPN) access here.   Did you know? Many of the CCAC Services and Resources ...

0 min reading time 72 views

Connecting to CCAC-Wireless Wi-Fi

Updated: February 23rd, 2021

Windows From the taskbar, click the Wi-Fi icon From the available Wi-Fi networks list, choose CCAC-wireless Click the Connect button Enter your CCAC username and password Click the OK button Click the Connect button to accept the certificate You are now connected to the CCAC-Wireless!   Mac Locate CCAC-wireless in the list of available Wi-Fi network...

0 min reading time 71 views

Turning on Virtual Background in Zoom

Updated: January 20th, 2021

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Windows / Mac Open the Zoom Desktop clientIf it is not on your desktop, look in the programs list under Zoom or search for Zoom on the computer Sign in to the Zoom desktop client. Click your profile picture, then click Se...

0 min reading time 50 views

Accessing your email through Outlook

Updated: December 14th, 2020

Outlook Application CCAC Device     Personal Device Before you begin You will need to download and install Microsoft Office: Downloading and Install Microsoft Office Article  Launch Outlook Enter your CCAC Email Address Click Exchange This window may get "stuck" at "We're getting things ready" move it to the side Enter your CCAC Password If your CCA...

0 min reading time 163 views

Using the Video and Inputs in South Mezzanine A/V Equipment

Updated: January 8th, 2021

Before you Begin Make sure the equipment is turned on - Turning On the South Mezzanine A/V Equipment Article  Location of the Video Equipment Labels and their Meanings Video Input VIDEO MUTE - hides the image, nothing will show on the video wall   Selecting a Video Input/Source Tap the Video 1 button to select the HDMI input    Blacking out (picture...

0 min reading time 44 views

Knowing when your Password is about to Expire

Updated: December 22nd, 2020

Browser Email / OWA Pop Out Alert In the web browser version of your email, a pop out from the top right of the screen will appear   CCAC Computer If you are on a CCAC Computer, a pop out from the bottom right of the screen will appear   Through Email 3 days before your password expires, you will receive an email alerting you that it is time to rese...

0 min reading time 124 views

Changing the displayed name in a Zoom meeting

Updated: January 9th, 2021

Display Name location From inside a Zoom meeting Locate the Participants icon In the participants pane, click the More button Choose Rename Type the name you want Click the Ok button...

0 min reading time 64 views

Downloading Duo Mobile

Updated: January 27th, 2021

iPhone App Store Link ‎Duo Mobile on the App Store (apple.com) Screenshots were taken on iOS 14.3 Open the App Store Search "Duo Mobile" Tap the Get button The app will begin to install Android Google Play Store Link Duo Mobile - Apps on Google Play Screenshots were taken on OS ## Open the Google Play Store Search "Duo Mobile"...

0 min reading time 102 views

Working Remotely Guide

Updated: December 16th, 2020

Update Table of Contents VPN Access More information about VPN Accessing the Network Drives from VPN Email Phone Zoom Get Microsoft Office All Articles on Working Remotely VPN Access Virtual Private Network (VPN) will allow you to access CCAC's network and secured resources from outside of the college, using a CCAC laptop or a personal device.  What...

0 min reading time 249 views

Setting a Default Program

Updated: February 10th, 2021

Click the search Begin typing Default Apps Click the Open Select the app you want to change  From the pop-out, choose the app you want to be the default Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click on Apps Click on Default apps Select the app you want to change  From the pop-out, choose ...

0 min reading time 22 views

Adding Duo Mobile to a New Phone

Updated: February 4th, 2021

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Go to https://duo.ccac.edu  Log into your CCAC account using Single Sign-on Click the Sign In button Click the Settings button, in the top right Click Add a new device option Click the Call Me button  Acce...

0 min reading time 92 views

Clearing a Browser's Cache / Browsing Data

Updated: February 4th, 2021

Typically, pressing CTRL+SHIFT+DELETE while in the browser will bring the Clear Browser Data screen up. Chrome On your computer, open Chrome. At the top right, click 3 dots Click Settings Under Privacy and Security, click Clear browsing data Choose All Time from the Time range drop-down menu Choose the following types of data to clear Cookies and ot...

0 min reading time 366 views

Updating a Student (NetID) Password

Updated: December 22nd, 2020

Password Criteria  Click here to see the Student Password Criteria. Forgot your Password Forgot / Reset a Student (NetID) Password On Campus and Logged into a CCAC Computer Press CTRL+ALT+DELETE on your computer's keyboard select “Change a Password” Enter your Old/Current Password in the field Enter your New Password in the field Confirm your New Pa...

0 min reading time 336 views

Downloading and Install Microsoft Office

Updated: January 27th, 2021

Windows Installer Information This install will include: Word, Excel, PowerPoint, Outlook, OneNote, Teams, Publisher, Access and Skype Screenshots were taken on Windows Version 1809 Go to https://portal.office.com/account  Login using your CCAC Email Address, then click  Enter your password, then click  Click the Install Office button If you need a ...

1 min reading time 400 views

Connecting to CCAC-Guest Wi-Fi

Updated: February 23rd, 2021

Guest Wireless Information The username and password are valid for 3 days (72hrs).  Windows On the taskbar, click the Wi-Fi icon Click on CCAC-Gues t from the available Wi-Fi list Click the Connect button A browser page will open Click the Create a Guest Account link Enter your information Click the Create Account button You will receive a text mess...

0 min reading time 43 views

Signing into Zoom with your CCAC Zoom Account

Updated: December 7th, 2020

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Browser Go to https://ccac.zoom.us/ Choose the Sign in button Enter your CCAC Username and Password Click the Sign In button   Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Inst...

0 min reading time 128 views
Load More