Connecting to CCAC-Wireless Wi-Fi

Updated: June 6th, 2024

Windows From the taskbar, click the Wi-Fi icon From the available Wi-Fi networks list, choose CCAC-wireless Click the Connect button Enter your CCAC username and password Click the OK button Click the Connect button to accept the certificate You are now connected to the CCAC-Wireless!   Mac Locate CCAC-wireless in the list of available Wi-Fi network...

1 min reading time 8728 views

Changing the displayed name in a Zoom meeting

Updated: January 9th, 2021

Display Name location From inside a Zoom meeting Locate the Participants icon In the participants pane, click the More button Choose Rename Type the name you want Click the Ok button...

0 min reading time 3163 views

Launch the Windows Settings app using a URI in Windows

Updated: June 26th, 2024

Learn how to launch the default app for a Uniform Resource Identifier (URI). URIs allow you to launch another app to perform a specific task. This topic also provides an overview of the many URI schemes built into Windows.  Launch the Windows Settings app - UWP applications | Microsoft Learn Launch the default app for a URI - UWP applications | Micr...

0 min reading time 590 views

Adding the From and Bcc field to Outlook

Updated: November 6th, 2024

Outlook Classic From the Outlook Application, click the New Email  Click the Options tab In the Show Fields section Click From Click Bcc You will see the options are now available to use Delete Outlook New (Windows 11) In the New Outlook App, click the Settings gear icon Click Mail Click Compose and reply Click to check the box next to Always show B...

0 min reading time 3805 views

Finding CCAC pages and outside resources on the Financial Aid Status Page in CCAC Self-Service

Updated: July 26th, 2022

The quick links in this area are helpful to find webpages, directions, and applications that may be of use during your time at CCAC and beyond.  ...

0 min reading time 2818 views

Distribution Lists in Outlook

Updated: April 5th, 2021

What is a Distribution List? A distribution list is a group of mail recipients that is addressed as a single recipient. Distribution lists are used to send email to groups of people without having to enter each recipient's individual address. Where can I find them and what do they look like? Address Book You will notice that a distribution list has ...

0 min reading time 3141 views

What is my email address?

Updated: June 7th, 2024

Decision Tree What is your roll at the college? Student Employee Add Button Your email address layout is: NetIDusername@ccac.edu Example: timmy.test@ccac.eduTypically, your First Name.Last Name Your email address layout is:NetIDusername@ccac.edu Example: ttest@ccac.eduTypically, your First Name Initial then Full Last Name...

0 min reading time 4365 views

Alerts and Notifications in MyCCAC Hub

Updated: December 2nd, 2024

What Is the Alerts Tile? The alerts tile is a centralized location for notifications, sent to MyCCAC Hub. Think of it as an inbox for MyCCAC Hub notifications. You will be able to read and delete notifications. If you have the MyCCAC mobile app and logged into your CCAC Account, you will also receive a push notification (must be enabled) to your pho...

1 min reading time 79 views

Disconnecting from VPN / GlobalProtect

Updated: December 10th, 2020

Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click on the Disconnect button Once disconnected, the GlobalProtect window will say "Not Connected"   Mac Navigate to Launchpad Locate the GlobalProtect Application Click the Disconnect button  ...

0 min reading time 5867 views

Scanning Using the Sharp Multi-Purpose Printers to OneDrive (1st Time Setup)

Updated: February 19th, 2024

Authorization This is a 1-time authorization, after approved, you will no longer need to complete these steps. The scan will automatically be sent to your OneDrive.   Scan your document using the Sharp Multi-Purpose Printers to your OneDrive You will receive an email authorizing scans from PaperCut MF Click the green “Login to OneDrive for Business”...

0 min reading time 944 views

Setting Up Your Refund Method in the Online Student Account Center

Updated: February 10th, 2022

Before you begin You will need your Routing and Checking numbers for your direct deposit Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Refunds Tab Click Choose Your Refund Delivery Method button The Heartland ECSI page will load Scroll down to see the two refund method options Click the ...

0 min reading time 3788 views

Creating an Account in Examity

Updated: October 13th, 2022

From a web browser go to https://on.examity.com/v5/x/217 Click the "Register" button Fill out the formNOTE: The name on the ID card must match the name in the Name Fields Click the "Register" button A screen will appear telling you an activation link was sent to your email Locate the email "Welcome to Examity" in the mailbox you signed up with for t...

0 min reading time 5333 views

Federal Student Loans - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under How Student Loans Works section. Click the Continue button. Read the Information provided under Federal Student Loan Types section. Click the Continue button. Read the Information provided under the What are the Max Loan Amounts I Can Borrow section. Click the Continue button. Read the Information provided under t...

0 min reading time 2489 views

Snapping Windows in Windows 10

Updated: May 24th, 2021

Snap with a Mouse Select the title bar of the window you want to snap, and drag it to the edge of your screen. An outline indicates where the window will snap to once you drop it. Drag it to the left or right side of your screen depending on where you want to snap it to. Snap with Snap Assist Snap Assist appears after you’ve snapped a window but hav...

0 min reading time 5263 views

Accessing the Navigate360 Help Center

Updated: October 24th, 2024

Log into Navigate360 - Logging into Navigate360 Article  Click on the question mark (?) icon Under the "Key Resources " section, click Explore the Help Center A new tab will open with Navigate360's Help Center...

0 min reading time 2458 views

Requesting an Official Transcript through CCAC Self-Service

Updated: January 10th, 2022

Warning This is for article is for current students with an active NetID. If you do not have an active NetID, go to Requesting an Official Transcript through Student Clearing House‍  A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, g...

0 min reading time 6061 views

Joining Collage to Screen Share to the Interactive Touch Display

Updated: September 12th, 2024

Warning Screen sharing will show what is on your screen. Similar to what you would see when you look at your device's screen.  Before you begin You must be connected to CCAC Wi-Fi (not guest) - Connecting to CCAC-Wireless Wi-Fi Article  Reminder All devices must be "Accepted" on the Interactive Touch Display before the device appears on the display....

1 min reading time 3969 views

Forwarding your CCAC Email to a Personal Email

Updated: August 19th, 2024

A CCAC email address does not have the ability to be forwarded to another email address.  Users should use the Outlook App on a smartphone or Outlook online to get their email on a mobile device. To learn more: Accessing your Academic Email Help Center Article‍  Reason Why This functionality is unavailable for security and compliance purposes. ...

0 min reading time 2765 views

Data within Navigate360

Updated: October 24th, 2024

Navigate360's General Data All of Navigate's data is updated and refreshed nightly. This means, if a change is made in Colleague or CCAC Self-Service, the information in Navigate360 will not be mirrored/reflected until the nightly data update occurs or 24 hours after the change.  Navigate360's User Access Once a CCAC Account is created, a user will ...

0 min reading time 2440 views

Listing of ITech Classrooms

Updated: May 23rd, 2022

For the most up-to-date information Use Astra and filter using the feature "ITech."...

0 min reading time 2606 views

Signing Out of Outlook

Updated: August 15th, 2024

Outlook.com While on the Inbox screen, click the profile icon in the top right Choose the option “Sign Out”     Outlook App While the app is open, click the profile picture in the top left Tap the settings Gear Scroll to the General Section Tap Accounts Tap the Account you want to sign out of Scroll down to “Remove Account”      ...

0 min reading time 1109 views

Creating an account to Apply to CCAC - New Student

Updated: March 2nd, 2022

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

0 min reading time 5443 views

Viewing a Panopto Video in Blackboard

Updated: February 7th, 2024

Your instructor is using Panopto, the Lecture Capture system that can record and publish lectures and classroom video for you to view outside of class. You can view these videos from your Blackboard course or though the Panopto App available for Apple and Android operating systems.  Depending on the instructor and how they choose to display Panopto;...

0 min reading time 809 views

Creating an Adobe Creative Cloud Account

Updated: August 26th, 2024

Adobe Creative Cloud Account CCAC does not provide students with Adobe Creative Cloud accounts. This is mainly due to the fact that once a student graduates from CCAC, their account would be deactivated, and content and files lost.   Create an Adobe account using your email address From a web browser, go to https://account.adobe.com Select Create an...

0 min reading time 398 views

Image is showing on the wrong monitor

Updated: February 29th, 2024

Open Windows Display Settings If you have multiple monitors, your computer may think that the left monitor is on the right, but physically on the left side. You will need to rearrange your monitors through the Windows Display Settings.  Right Click on the Desktop Choose Display Settings    Click the Identify button    Left Click and Hold the screen ...

0 min reading time 3705 views

Syncing your Outlook Calendar Presence to Display as "Busy" in Webex while in a Meeting.

Updated: November 13th, 2024

Calendar Events Events on your calendar must be set to “Busy” otherwise, an event not marked busy, will not set your availability to “Busy” in Webex.   Open Webex  Click on the Gear (settings) Click Privacy Check the box “Show when in a calendar meeting" Click “Save” button...

0 min reading time 1064 views

Checking for Windows Updates

Updated: July 7th, 2023

Open Windows Update Settings Click the search Begin typing Windows Update settings Click the Open Click the Check for Updates button Download and Install any updates A restart may be needed     Alternate Solution - From the Start Button Click the Start button on the task bar Click the Settings Click on Update & Security Click on Windows Update C...

0 min reading time 3391 views

Downloading and Install Microsoft 365 (Office)

Updated: August 19th, 2024

Windows   Installer Information This installation will include: Word, Excel, PowerPoint, Outlook, OneNote, Teams, Publisher, Access and Skype Screenshots were taken on Windows Version 1809 Go to https://portal.office.com/account  Login using your CCAC Email Address, then click Enter your password, then click Click the Install Office button  If you n...

2 min reading time 25097 views

Paying for your education - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under the Sources of Aid You Don’t Have to Repay section. Click the Continue button. Read the information provided under the Loan Basics section. Click Continue button. Read the information provided under the Learn the Types of Student Loans section. Click the Continue button. Congratulations! You have completed Paying ...

0 min reading time 2488 views

Adding Different Email Account on Outlook.com

Updated: May 6th, 2024

Why You May Need To Add a Different Email Account on Outlook.com You go to log into your CCAC email inbox, and your work or another school's email inbox appears.  Adding a Different Microsoft 365 Email Account From a web browser, go to the Outlook.com Inbox Click on the profile image Click Sign in with a different account Click Use another account E...

0 min reading time 1127 views

Requesting an Official Transcript through Student Clearing House

Updated: July 10th, 2024

A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, grades earned and degrees and awards conferred. If you attended CCAC prior to 1975 You can still place the order online, but your transcript will be available in paper format only and ...

1 min reading time 28434 views

Logging into the Web Browser of Webex

Updated: May 9th, 2024

Web Browser of Webex Web Browser of Webex has limited features, such as Calling.    From a web browser, go to https://web.webex.com/  Click the Sign in button Type your CCAC email address Click the Next button You will be taken to CCAC's SSO...

0 min reading time 643 views

Drawing in EasiNote

Updated: September 22nd, 2022

From within EasiNote Tap the Pencil Icon Tap the Pencil Icon again to display settings Change the drawing type Change the size Change the color Begin drawing on the screen...

0 min reading time 2921 views

Change of Grade - How to Submit and FAQs

Updated: April 17th, 2024

The article below is restricted to internal staff only; please log in if you would like to view it....

0 min reading time 2568 views

Understanding the Financial Aid Satisfactory Academic Progress (SAP) Status in CCAC Self-Service

Updated: March 9th, 2021

Students receiving financial aid must comply with the three components of Satisfactory Academic Progress (SAP). Failure to comply with any component may result in a loss of future financial aid:  GPA of 2.0 Students must complete 67% or more of all the credits they attempt. For instance, if you are enrolled in 12 credits this semester, you must comp...

0 min reading time 3633 views

Setting up a voicemail

Updated: May 17th, 2021

Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Cannot be something you used in the past If you get invalid PIN number when resetting, try a different combination Office Desk Phone Press the Messages Key You will be prompted to enter your PIN, 1...

0 min reading time 3675 views

Turning your Laptop on using the Power Button

Updated: April 6th, 2021

With the laptop open, locate the power button Press the power button for 2 seconds The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up...

0 min reading time 3145 views

Submitting your Transcripts to CCAC - Guide

Updated: March 31st, 2022

High School Where do I Send my High School Transcript When do I send a high school transcript? If you are taking dual-enrollment (colle... When do I send a high school transcript? If you are taking dual-enrollment (college level) courses while in high school  If you graduated within the last 5 years and want to take courses at CCAC If your overall g...

0 min reading time 4417 views

Locating Discipline specific tools in EasiNote

Updated: May 17th, 2021

Discipline Specific Tools you can find Grid Paper Lined Paper On/Off Switch Compass Protractor Ruler and more!! From within EasiNote Tap the Treasure Box icon Choose the Subject or Disciple to see the options...

0 min reading time 2969 views

Support for PortfolioGen

Updated: April 7th, 2021

What is PortfolioGen PortfolioGen gives professionals, teachers, students and educators the tools needed to highlight and demonstrate their skills in a modern and unique way that goes beyond traditional binders. Developed by teachers, PortfolioGen makes it easy to create a customized online portfolio to showcase and share your skills, education, wor...

0 min reading time 4528 views

Accessing a Shared Mailbox

Updated: November 13th, 2024

Browser / OWA Go to https://outlook.office.com/ Click on your profile picture in the top right Click Open another mailbox...   Type the mailbox email address you want to open Click the email address Click the Open button Delete Outlook Application NOTE When sending a new email, it is best to use OWA or through the email Profile Open Outlook Open the...

0 min reading time 2919 views

Sending a Transcript from another College

Updated: March 31st, 2022

Please Note: If you have earned credits from another institution, you may be able to transfer some or all of those credits to CCAC, up to 45 credits for an Associate Degree CCAC requires an official transcript for each institution attended You may also receive credit for AP, CLEP, DSST and Military coursework Ways to Submit a College Transcript Elec...

0 min reading time 4081 views

Information on the Schell Games Apprenticeship Program

Updated: April 26th, 2023

About the Apprenticeship Schell Games is partnering with CCAC to sponsor an apprenticeship program for students interested in the gaming industry. The program’s hybrid training curriculum will guide aspiring gaming professionals through a three-year Associate of Science in Multimedia Programming, Simulation & Gaming. The program is a blend of cl...

1 min reading time 6034 views

Export high-resolution (high-dpi) slides from PowerPoint

Updated: May 24th, 2022

By default, the export resolution of a PowerPoint slide that you want to save as a picture is 96 dots per inch (dpi). To change the export resolution, follow these steps: Exit all Windows-based programs. Right-click Start, and then select Run.  In the Open box, type regedit, and then select OK. Locate one of the following registry subkeys, depending...

0 min reading time 16075 views

Finding When Class Starts & Where in CCAC Self-Service

Updated: January 21st, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information...

0 min reading time 2232 views

Viewing a Student Schedule

Updated: August 19th, 2022

CCAC Self-Service  Viewing & Printing a Student Schedule from CCAC Self-Service Note Printing is only available on desktop/laptops, it is not available on mobile... Note To print your schedule, you must use a desktop/laptop.  From a web browser, go to https://selfservice.ccac.edu/Student/Planning or use the link www.ccac.link/see-schedule  Click...

0 min reading time 11291 views

Logging into Navigate360

Updated: October 24th, 2024

Web browser  Website Experience  Navigate works best in Google Chrome From a web browser, go to https://ccac.campus.eab.com/ Enter you CCAC Username and Password Click the Sign In button You will then be taken to your Navigate360 Home  Delete  Mobile App - Navigate360 Student Note The app is for students only. Faculty and Staff should use the web br...

0 min reading time 4751 views

Creating a Profile for the Online Course Catalog

Updated: April 7th, 2021

What is a portfolio profile? When browsing the catalog, users may make any page a favorite, which will add to their portfolio.  You can also come back to your portfolio to see the programs, courses, and divisions that you may have favorited.  Creating a profile From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the...

0 min reading time 3059 views

Where to Find Your 7-Digit Student Number

Updated: July 13th, 2023

Potential Student On the discover.ccac.edu main page, once logged in, under the "My Profile" section. Contact the Admissions Department   Current Student Registration Statement after you register for classes Printed Class Schedule CCAC Self-Service User Profile Page under "Colleague ID" Contact the Registration Department  CCAC Photo ID (last 7 digi...

0 min reading time 15118 views

Forgot your password to the Online Course Catalog

Updated: April 7th, 2021

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Type the email address that you used to create your account in the E-mail Address field Choose the option Reset Password You will receive an email with a link to reset your password...

0 min reading time 3128 views

Finding your Course Book and Material through (Follett Discover) Blackboard

Updated: March 31st, 2022

Log into your Blackboard course Look for the link "Follett Discover" Choose the button Launch Follett Discover button A new webpage may launch, you may need to approve pop-ups.  Make sure the Term is correct Click the Purchase All Materials button The CCAC bookstore will load with your course materials...

0 min reading time 3140 views

Access an Assignment from a WebAssign Course

Updated: June 7th, 2021

Your current assignments are listed on the Home page for each class.  Navigate to your Blackboard course Click the assignment name. Answer the assignment questions. WebAssign supports many different question types. Some questions display a tools palette or open in a new window. Submit your answers. Review your marks and feedback.    Usually, you wil...

0 min reading time 3004 views

Banner Picture Tile Standards & Guide for the MyCCAC Hub

Updated: November 1st, 2024

What is a Banner Picture Tile? A banner picture tile is a tile created with an eye catching graphic and text to draw the viewer into wanting to learn more. The tile should be linked to the information's webpage. Think similarly to a billboard or digital signage.  What it is not A banner picture tile is not a micro webpage or poster with all the info...

1 min reading time 211 views

Requesting access for VPN

Updated: July 6th, 2021

Depending on your position within the college, you may automatically receive Virtual Private Network (VPN) access. If you do not have Virtual Private Network (VPN) access and need it (non-exempt) and want to use your own device (BYOD); you may request Virtual Private Network (VPN) access. If you are a CCAC employee, please sign into the Help Center ...

0 min reading time 4182 views

Receiving Error Code "AADSTS90019" in Outlook

Updated: August 19th, 2024

Error AADSTS90019 Description “No tenant-identifying information found in either the request or implied by any provided credentials.” Why Is This Happening? When you entered in your credentials, you did not put enough information in for Microsoft to identify what it needed to look up CCAC's account to authenticate your access.  Troubleshooting Ensur...

0 min reading time 1799 views

Confirming the Correct Email Account is Showing in Outlook

Updated: August 15th, 2024

From the Outlook Inbox, click on the profile icon in the top right corner Under your name, you will see the email address for the account...

0 min reading time 1259 views

Where to Send a High School Transcript

Updated: March 31st, 2022

When do I send a high school transcript? If you are taking dual-enrollment (college level) courses while in high school  If you graduated within the last 5 years and want to take courses at CCAC If your overall graduating GPA is 2.7 or higher during your last/final semester as a senior What should be included in my high school transcript? Overall Gr...

0 min reading time 2631 views

Sign Out of Microsoft 365 (Office) Suite and Apps

Updated: January 18th, 2024

Sign Out by App In the Office 365 application (screenshots are from Word), click on “File” in the top menu bar In the File menu, select “Account” Click “Sign out” Click “Sign Out” button to confirm the logout.       Sign Out by Device From a web browser go to https://portal.office.com/account/?ref=MeControl# Click “View App and Devices” button Click...

0 min reading time 1495 views

Changing a Major

Updated: April 1st, 2024

Before you submit a change It is suggested to talk to an advisor before you change your major to make sure that you understand how your graduation would be affected. Go to https://ccac.edu/about/forms.php#registration-and-advising-forms-set Click on Forms for Advisors Click on Forms Initiated by Advisors tab Fill out the Change of Major Form - Form ...

0 min reading time 3575 views

Error Logging into Navigate360 - Troubleshooting

Updated: October 24th, 2024

Note Navigate is for students who have obtained a 7-Digit Student Number‍. "Incorrect CCAC Username or password" at Sign in Screen One of the following could be the problem: Your CCAC Account is not activated - Creating Your CCAC NetID and Password‍  Your CCAC Username is not correct  Your CCAC Password is not correct or has expired - Resetting your...

0 min reading time 3264 views

Setting an Out of Office / Away Message in Outlook

Updated: June 4th, 2024

Away Message Template I am currently out of the office but will respond when I return to the office on DAY, ##/##. For related requests/issues, please contact PERSON FIRST & LAST NAME, JOB TITLE, for assistance at (###) ###-#### or email them at username@ccac.edu.   Outlook Open Outlook Click on File Click Info Click Automatic Replies Turn on Au...

0 min reading time 4400 views

Signing up for CCAC Alerts, for a non CCAC student or employee

Updated: February 8th, 2022

Anyone who doesn't have an active CCAC student or employee account can still sign up to receive text alerts from CCAC, but   not   voice or email alerts. To sign up for SMS text alerts,   text CCACALERTS to 67283 . ...

0 min reading time 3107 views

Accessing the Online Course Catalog

Updated: April 7th, 2021

A course catalog is an organized, detailed, descriptive list of course offerings at a college. It is a multi-page document that lists the courses taught at a school by discipline, complete with a brief description of each course. Educational organizations usually publish a course catalog with additional information covering academic and administrati...

0 min reading time 4172 views

Request Content to be put onto Digital Signage

Updated: June 5th, 2024

Sign Sign-On (SSO) Required If you are not already signed in, you will need to click the SSO button and sign in with your CCAC username and password. Then you will be taken to the request form.  Indoor Digital Signage Indoor digital signage is a great way to promote or make people aware of an event or something taking place at the campus. Indoor sig...

0 min reading time 4955 views

Looking for a Person from the Directory

Updated: October 31st, 2024

MyCCAC Hub Locating the Personnel Directory From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx... From a web browser, go to https://my.ccac.edu/ Look (or search) for the Directory tile Delete Desk Phone Accessing the Phone Directory from your Desk Phone Press the Contacts button. Select a directory. (Use the Navigation bar an...

0 min reading time 3414 views

Dropping a Course - Guide

Updated: November 1st, 2024

Before you decide to drop from a course If you are using financial aid, it is highly recommended that you speak with the Financial Aid office prior to dropping from your class(es).   Did you check with the Dean of Students to see if there is help before you drop from the class(es)? What does "drop" mean?  A drop can occur before you start your cours...

0 min reading time 6009 views

Creating a CCAC Zoom Account

Updated: November 28th, 2022

Before you begin You have an active CCAC Username (NetID) and Password Go to https://ccac.zoom.us/ Click the Create button Enter your CCAC NetID Username and P assword Click the Sign In button Your account has now been created!...

0 min reading time 3980 views

Updating your refund method in the Online Student Account Center

Updated: February 10th, 2022

Before you begin You will need your Routing and Checking numbers for your direct deposit Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Refunds Tab Click Update Your Refund Choice button The Heartland ECSI page will load Scroll down to see the two refund method options Click the Select Bu...

0 min reading time 3665 views

Reporting a Phishing/Suspicious Email in Outlook

Updated: November 11th, 2024

Phishing Alert Option - CCAC's Inbox Feature When reporting a Phishing or Suspicious email you are unsure of, use the Phishing Alert Option. The option will look like the image to the left. This option will report it to the Cyber Security team, as well as remove the email from your inbox.  Can't Find the Button? Check in the “App” panel to see if th...

1 min reading time 4741 views

Logging into the Financial Aid Status Page in CCAC Self-Service

Updated: January 12th, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/FinancialAid/Home Log in using your NetID and Password - Logging in using Single Sign-On‍  The page will load and display the financial aid status page...

0 min reading time 3541 views

Downloading Respondus LockDown Browser

Updated: January 25th, 2022

Windows From a web browser, go to https://download.respondus.com/lockdown/download.php?id=957634981  Make sure the Your System is correct. You want Windows Click the INSTALL NOW button Delete Mac From a web browser, go to https://download.respondus.com/lockdown/download.php?id=957634981  Make sure the Your System is correct. You want Mac If Mac is n...

0 min reading time 3270 views

Panopto Guide for Students - Getting Started

Updated: August 7th, 2023

Update Table of Contents Viewing a Panopto Video Using the Table of Contents to Skip Downloading a Panopto Video Need more support? Your instructor is using Panopto, the Lecture Capture system that can record and publish lectures and classroom video for you to view outside of class. You can view these videos from your Blackboard course or though the...

1 min reading time 5075 views

Viewing your Unofficial Transcript

Updated: November 3rd, 2023

What is an unofficial transcript? Unofficial transcripts are printed on plain paper and do not have a college seal or registrar's signature. Unofficial transcripts cannot be used to transfer to another college or university. Unofficial transcripts are issued for use by the student only. If you need an Official transcript, Requesting an Official tran...

0 min reading time 13267 views

Understanding Loan and Pell History in CCAC Self-Service

Updated: January 12th, 2022

These two areas will show the past history of Federal loans requested/received and Pell grants received.  Both of these types of financial aid have lifetime maximum amounts determined by the Department of Education.  Please see the information below for the lifetime maximums for each type of aid. Loan Lifetime Eligibility and General Loan Informatio...

0 min reading time 2184 views

Accommodations to the Placement Test

Updated: March 8th, 2023

Student with Disability Before you Register for a Placement Test Reasonable accommodations can be requested for Placement Testing. These accommodations are temporary and for placement testing only. To request temporary accommodations, begin with Step 1 of the Student Intake Process for Students with Disabilities.  Once your accommodations have been ...

0 min reading time 9039 views

Setting up a Payment Plan in the Online Student Account Center

Updated: February 10th, 2022

Warning Step 10 explains how to setup Automatic Payments. This article shows how to set up a payment plan that does not have automatic payments.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍ Click Payment Plans tab Click Enroll Now button Click Select Term button with drop down arrow Click Sel...

0 min reading time 5919 views

Logging into Panopto using a provided Panopto Video Link

Updated: May 26th, 2021

Click the Panopto link URL provided Click the first  drop-down, it might say Panopto Choose the option Blackboard from the drop-down Click the Sign in button Do NOT sign in with your CCAC username and password Click the Sign in with third-party account drop-down Choose the option Login with SSO from the Sign in with third-party account drop-down You...

0 min reading time 3118 views

Setting Up Two-Step Verification in the Online Student Account Center

Updated: February 10th, 2022

Before you begin These directions are for text message verification.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Security Settings Click the Text message option  Enter your mobile number Select your carrier Click the Send Code button Yo...

0 min reading time 2218 views

Signing Out Everywhere for Microsoft 365

Updated: July 24th, 2024

Log Out Delay It may take some time for all devices to fully log out.      From a web browser, go to https://myaccount.microsoft.com/?tenantId=ccac.edu If necessary, log in using your CCAC NetID Username and Password Click Security info Click Sign out everywhere Click Ok button      ...

0 min reading time 448 views

Phone Services Disconnected in Webex

Updated: November 27th, 2023

If you see the image below at the bottom of your Webex, follow the directions below.  Click the option, Sign in  SSO screen will appear  Enter your CCAC NetID username and password Click the Sign In button Phone services will be reconnected, and the error will disappear...

0 min reading time 1348 views

Enrolling using a Class Key into a WebAssign Course

Updated: June 7th, 2021

Before you begin Your instructor might give you a class key like MYSCHOOL 1234 5678 to enroll in your class.Enroll yourself in each class section only once. A class key does not verify payment.  ENROLL WITH A CLASS KEY Go to https://webassign.net/login.html and click Enroll with Class Key. Enter your class key and click Enroll. If the correct class ...

0 min reading time 3556 views

Accessing from a Web Browser the Web Publishing Site

Updated: October 20th, 2022

Note The Hypertext Transfer Protocol is not secure. If you need a secure HTTPS, you will need to contact ITS ServiceDesk. From a web browser, type "http://web.acd.ccac.edu/~_______/"NOTE: In the blank spot, you must use your CCAC Username. You must keep the Tilde in front of the CCAC Username. This must be all lowercase....

0 min reading time 2230 views

Zoom Etiquette

Updated: January 4th, 2021

Use the video option when possible. Look into the camera when talking instead of looking at yourself The more light, the better Dress appropriately  Be aware of your audio and video surrounding and settings  Ensure that you have a clean, work-appropriate background, or try a virtual background.  Stay on mute if you’re not talking Don’t eat during th...

0 min reading time 3708 views

Test your Zoom Settings

Updated: December 7th, 2020

Visit http://zoom.us/test. Click the Join button to launch Zoom. You will be redirected to launch the meeting from the browser: If you have the Zoom desktop client installed on your computer, click Open zoom.us to launch Zoom. If you don't have the Zoom desktop client installed on your computer, click download and run Zoom to download, install, and ...

0 min reading time 4041 views

Sending a Mass Email Using a List of Emails from Outlook

Updated: November 30th, 2023

Before you begin You will need Have the Outlook Email Profile Setup for the sending email - Adding another Profile to Outlook Turn on the BCC option - Adding the From and Bcc field to Outlook   Ensure with the ServiceDesk, that the email account has mass emailing enabled Note When sending a mass email from your department account, it's important to ...

2 min reading time 6456 views

Creating a QR Code or Short URL

Updated: May 16th, 2024

Best Practices Because QR codes and Short URLs are the actual link, you should be using the full link to that page and not generic.  Example:   Generic: www.ccac.edu   Specific: www.ccac.edu/admissions/visit-us/event/monday-april-31st     QR Codes What is a QR Code A QR (Quick Response) code is a type of barcode that can be scanned with a camera. Th...

1 min reading time 1563 views

Interacting with Multiple Screen Shares in Collage

Updated: February 3rd, 2021

While multiple people are screen sharing, you may want to focus on one screen or bring that one screen to attention.  Making 1 Screen Share Full Screen From the multiple screen share view, click on the Expand Arrows icon for the screen you want to be full screen The screen you selected will be full screenYou will also see the Expanded Arrows now has...

0 min reading time 2404 views

Downloading and Installing EasiNote at home

Updated: May 17th, 2021

Go to https://www.getcleartouch.com/download/easinote/ Click the Download button Unzip the file Open the folder Locate the .exe file Double click the .exe file Click the Next button Click the Install button The install will begin Click the Finish button when install is complete...

0 min reading time 13637 views

Completing your Master Promissory Note (MPN)

Updated: April 20th, 2021

The Master Promissory Note (MPN) is a legal document in which you promise to repay your loan(s) and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan(s). An MPN is good for up to 10 years unless certain conditions are present. When to Complete or Renew your MPN If you have not h...

1 min reading time 3580 views

Artificial Intelligence Guide

Updated: October 30th, 2024

What is Artificial Intelligence? (AI) Artificial Intelligence, or AI, is a branch of computer science that focuses on creating systems capable of performing tasks that typically require human intelligence. These tasks include understanding language, recognizing patterns, solving problems, and making decisions. AI systems learn from data and improve ...

1 min reading time 343 views

Gathering information prior to completing the FAFSA

Updated: November 10th, 2022

Prepare for FAFSA (Free Application for Federal Student Aid) Completion by gathering the following information. Use the needed documents listed to complete your FAFSA depending on your citizenship and determined financial independence.  Choose the option that best describes you: US Citizen, Dependent Your Social Security card or number. Your driver’...

0 min reading time 2869 views

Logging out of Single Sign-on (SSO)

Updated: July 22nd, 2024

From a web browser, go to https://sso.ccac.edu/adfs/ls/?wa=wsignout1.0 ...

0 min reading time 435 views

Ways to Meet with an Academic Advisor

Updated: October 10th, 2022

Go to https://ccac.edu/academics/academic-advising.php#how-to-meet-with-an-advisor to see all the ways to meet with an advisor. ...

0 min reading time 7857 views

Sharing a LinkedIn Learning Course

Updated: January 4th, 2021

Go to my.ccac.edu Under the Quick Links section, click the link LinkedIn Learning Find the course you want to share Locate the share arrow, in the top right of the video screen Choose the option for the way you wish to share...

0 min reading time 4149 views

Requesting a Copy of Your Diploma

Updated: January 24th, 2022

From a web browser, go to https://ccac.link/diploma-copy ...

0 min reading time 3909 views

Disconnecting from the Wi-Fi

Updated: July 26th, 2022

Windows Open the Settings App Go to the Wi-Fi settings Click Manage known networks Click CCAC-Wireless Click the Forget button   iPhone / iPad Screenshots were taken on iOS 14.0 Open the Settings App Go to Wi-Fi Tap the i beside the network you want to disconnect from Choose Forget This Network Tap the Forget button   Android Screenshots were taken ...

0 min reading time 3152 views

Verification of a Degree through the National Student Clearinghouse

Updated: January 27th, 2022

From a web browser, go to http://www.degreeverify.com/ Click the Verify Now button Choose the option that best describes you Click the Next button Follow the prompts from the National Student Clearinghouse website If you encounter a problem. If you encounter any problems with the website, contact the National Student Clearinghouse Contact National S...

0 min reading time 4830 views

Locating CCAC Financial Aid Forms on the CCAC Website

Updated: January 12th, 2022

From a web browser, go to https://www.ccac.edu/financial-aid/financial-aid-forms.php...

0 min reading time 3226 views

Adding an email address to the From field in Outlook

Updated: April 5th, 2021

If you have multiple accounts in Outlook, when you compose a new email message, Outlook picks the default account as the From account. However, if you want to Reply, Reply All, or Forward a message, Outlook will send your message with the same account the original mail was sent to. Best Practice If you want to send a new message or bulk send, you sh...

0 min reading time 4603 views

Requesting consideration for Special Circumstances for Financial Aid

Updated: February 24th, 2021

Contact the CCAC Financial Aid Office to discuss the circumstances that have led to a major impact of your or your family’s income.Examples include, but not limited to:•    Loss of employment.•    A one-time large payout that occurred on your tax form. Ask the CCAC Financial Aid Office to provide you with a Special Circumstances form.  Submit the fo...

0 min reading time 3122 views

Ways to Register for Courses

Updated: December 14th, 2022

Before you begin It is suggested you have a copy of your unofficial transcript (high school/other college(s)). Meet with an Academic Advisor Ways to Meet with an Academic Advisor Through Zoom From a web browser, go to https://ccac.zoom.us/j/91449068721?pwd=QnJ... Go to https://ccac.edu/academics/academic-advising.php#how-to-meet-with-an-advisor to s...

0 min reading time 3883 views

Reconnecting your Calendar to Calendly using Office365.

Updated: May 17th, 2024

Why does my calendar need reconnected? You may have recently changed your password and it needs updated in Calendly Your email was migrated to Office 365 Go to https://calendly.com/ Sign into CalendlyOnce you log in, Calendly may prompt you to reconnect, skip to step 7. From the home screen, click Integrations & apps at the bottom left of the pa...

0 min reading time 4835 views

Zoom or Move the Canvas in EasiNote

Updated: May 17th, 2021

From within EasiNote Tap the Hand Icon Choose to Zoom or Move the canvas To Zoom: Pinch In to Zoom In Pinch Out to Zoom Out To Move Around: Tap the screen and drag your hand to move the canvas...

0 min reading time 2728 views

Creating an account to Apply to CCAC - Visiting Student

Updated: March 8th, 2022

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

0 min reading time 2329 views

Viewing and Uploading Required Documents in CCAC Self-Service

Updated: August 21st, 2022

You may be required to upload documents within CCAC Self-Service. This is a quick way for you to get the required document to the correct department.  Location to Upload Documents DIRECT LINK https://selfservice.ccac.edu/Student/DocumentRequests From the main screen of CCAC Self-Service, click the person icon Click Required Documents  Viewing the Li...

0 min reading time 3906 views

Loaner Laptop Guide

Updated: November 7th, 2024

What Is the Loaner Laptop Program? CCAC is offering a Student Loaner Laptop Program, which gives students the opportunity to borrow a laptop. The device may be borrowed on a semester basis and students can keep their device(s) as long as they are enrolled at CCAC and have renewed the laptop each semester.   Who is Eligible?   To be eligible to recei...

2 min reading time 2972 views

Reviewing the Financial Aid Award Year List in CCAC Self-Service

Updated: February 24th, 2021

To view a particular year, click the dropdown menu which will show all the years that CCAC has received your FAFSA information. Please make sure you are reviewing the correct award year to see accurate yearly information....

0 min reading time 2919 views

Prepare for repayment after school - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under Why Do You Pay section. Click the Continue button. Read the Information provided under the Know your Repayment Burden and Responsibilities section. Click the Continue button. Read the Information provided under When Does Loan Repayment Begin section. Click the Continue button. Read the Information provided under C...

0 min reading time 2647 views

Enable/Disable the Voice Feedback from Accessibility on your Desk Phone

Updated: November 2nd, 2023

What is Voice Feedback? Voice Feedback helps people who have trouble seeing their Cisco Desk phone. When enabled, a voice prompthelps you navigate your phone buttons, and to use and configure phone features. The voice also reads outincoming Caller IDs, displayed screens and settings, and button functions.   From the Select Button (Center of Navigati...

0 min reading time 3533 views

Find my CCAC program requirements in CCAC Self-Service

Updated: September 10th, 2021

From a web browser, go to https://selfservice.ccac.edu/Student/Planning Click View Your Progress Review your progress towards completion of your program at the top section of My Progress.The Progress bar will fill as your complete the requirements of your program....

0 min reading time 3050 views

Finding the Number of Completed Credits in CCAC Self-Service

Updated: March 20th, 2023

From a web browser, go to https://selfservice.ccac.edu/Student/Student/Transcripts Click on Undergraduate Transcript A PDF will be created and downloaded to your device Scroll to the bottom of the last page Locate the section INSTITUTIONAL CRED. CPT, your credits completed (84.00 in picture below) will be listed. ...

0 min reading time 1920 views

Connecting to the VPN using GlobalProtect

Updated: April 16th, 2024

CCAC Laptops Already have GlobalProtect is installed.  Non-CCAC Laptops  This article should be used AFTER you have installed and setup the VPN software for the first time. Click here for the Install and Setup article   Windows Locate the GlobalProtect icon in the system tray - you may need full open the system tray to see the icon using the ^ If no...

0 min reading time 6119 views

Equipment List for an ITech Classroom

Updated: September 14th, 2022

Instructor Station Desk Space Instructor Computer and Monitor Button Panel Cable Cubby Classroom Phone Cabinet with Blu-ray DVD player and System Equipment Button Panel  Located on the instructor desk Wakes and powers on\off the Classroom Technology System Adjust the Volume PC or Laptop or Blu-ray buttons to display on the interactive touch display ...

1 min reading time 3649 views

Confirming Emergency Contact Information in CCAC Self-Service

Updated: January 12th, 2022

Directions Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation Click the Confirm button You will see an alert confirming your confirmation  ...

0 min reading time 3801 views

Error when Installing Microsoft (Office) 365

Updated: September 17th, 2024

Why This May Happen Devices may encounter error code: 80180014, CAA50024 or CAA50021 when opening Microsoft 365 (M365) apps including Outlook, OneNote, etc. This error is because the device cannot be enrolled in CCAC's M365 account for device management.    Solution to the Problem During the installation process, you will see the following screen. C...

0 min reading time 2938 views

Applications and Use Cases for Communication

Updated: December 3rd, 2024

Prospective Students Recruit Use Case Sending prospective or students not yet enrolled, email communications. Once an email is sent, the email is visible in the person's profile. These emails are tracked by a unique identifier and can be send out from a department if setup in Recruit.    Type of Communication Email    Best When to Send Mornings (9am...

4 min reading time 92 views

Access the Online Student Account Center - For Students

Updated: April 4th, 2024

Before you begin You must have an active NetID to log in. Direct Link Go to https://secure.touchnet.net/C23065_tsa/web/caslogin.jsp Log in using your NetID and Password - Logging in with Single Sign-On‍  Delete MyCCAC Go to MyCCAC Click the icon Pay my bill Delete CCAC Go! App From the app home page, tap Account... Scroll down Tap Online Student Acc...

0 min reading time 9202 views

New Hire Getting Started - IT Basics Guide

Updated: December 3rd, 2024

  Welcome!   We are glad to have you on the team! Below are seven sections of information that we think will be helpful for you on your first few days using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need. Account Information ...

5 min reading time 10739 views

Installing VPN using GlobalProtect for the First time

Updated: July 9th, 2024

You will also need: Two-Factor Authentication (Duo Mobile) to access VPN Make sure your computer and virus software meet the requirements VPN Access - Requesting access for VPN CCAC Employee with a laptop should have already filled out this request during onboarding CCAC Devices Already have VPN installed on them - Connecting to the VPN using Global...

1 min reading time 5471 views

Downloading Duo Mobile

Updated: April 4th, 2023

iPhone App Store Link ‎Duo Mobile on the App Store (apple.com) Screenshots were taken on iOS 14.3 Open the App Store Search "Duo Mobile" Tap the Get button The app will begin to install Android Google Play Store Link Duo Mobile - Apps on Google Play Screenshots were taken on OS ## Open the Google Play Store Search "Duo Mobile" Tap "Open" Tap "Instal...

0 min reading time 4687 views

Password Criteria for a CCAC NetID Account

Updated: March 8th, 2024

Password Information Password will need changed: every 180 days Account lockout: 5 authentication failures with 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categori...

0 min reading time 21012 views

Profile Picture Standards

Updated: September 28th, 2023

Taking a Professional Profile Photo Use a recent photo of yourself. Wear appropriate attire. Take a photo with the right expression. Keep your head straight. Avoid distracting backgrounds. You should be the only subject. Take the photo in soft, natural light. Do not use the CCAC logo, seal, icons, ect. If you would like a CCAC Headshot, use the Head...

0 min reading time 1803 views

Requesting a COVID-19 Real Vaccination ID - Employee

Updated: June 8th, 2022

NOTE This is FREE to all CCAC Employees and Students If you do NOT have a Castle Branch Account Follow the directions in tab Create Castle Branch Account Then, follow the directions in tab Submitting Documents to Castle Branch If you do have a Castle Branch Account Follow the directions in tab Logging into Castle Branch Then, follow the directions i...

2 min reading time 4062 views

Resetting / Forgot your Applicant (Discover) Password

Updated: December 5th, 2022

Go to https://discover.ccac.edu  Click the link Forgot your password? Type in the email address you used to sign up in the Email Address field Complete the reCAPTCHA  Click Send Email button You will receive an email to the email address and subject "Reset your Password CCAC:#########" Find the link to Reset Password in the email Enter your new pass...

0 min reading time 4759 views

Applying and Registering as a Visiting Student - Guide

Updated: January 29th, 2024

Who is a New Visiting Student? You do not want a degree from CCAC You go to another college and want to take a course(s) at CCAC You have never attended CCAC or taken a CCAC course Steps to Applying and Getting Started Find the Course(s) you are Looking for Searching for a Course in CCAC Self-Service From a web browser, go to https://selfservice.cca...

1 min reading time 11081 views

Converting an Zoom Audio Transcript File .vtt to a Word Document

Updated: December 13th, 2023

Download the Audio transcript and know the location where it downloadedNotice the files is .vtt at the end Open Microsoft Word Click Open Other Documents Choose Browse Navigate to the saved audio transcript Click the F ile If the file is not listed, make sure "All Files (".")" is selected.  Click Open Word will open the transcriptDepending on the le...

0 min reading time 23074 views

Using Camtasia

Updated: April 27th, 2021

Where are the licenses If an individual wants to use Camtasia, there is a training room at OCS Rm 501 that has a computer with a copy of the software. The room must be requested through Ad Astra. Camtasia is a licensed software, just as an FYI.  Another option for Camtasia, would be for the individual to purchase a copy from their department budget....

0 min reading time 3342 views

Placing someone on Hold from your Desk Phone

Updated: May 17th, 2021

Press the Hold button. The hold icon appears and the line button flashes green To resume a call from hold, press the flashing green line button, Resume or Hold....

0 min reading time 4575 views

Zoom Event Get Started Guide

Updated: October 14th, 2022

Before the Virtual Event Download Zoom If you have not already downloaded Zoom, visit the Download Center to download the Zoom client before the virtual event. Update to the Latest Version We encourage you to upgrade to the latest available version of Zoom for new features and bug fixes. You can update your Zoom Desktop Client online here. Test Your...

1 min reading time 3543 views

How much you can expect to borrow - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under Estimating Your Annual and Total Student Loan Debt Click the Continue button Select the Type of Degree you are seeking – Associates or Certificate Enter your Field of Study (optional) Click on the View Data button. Use the calculator provided to help you with expected future debt. Click the Continue button. Read t...

0 min reading time 2535 views

Dropping / Withdrawing Dates on the Academic Calendar

Updated: October 25th, 2022

You can find the drop and withdraw dates on the academic calendar for the current semester at https://www.ccac.edu/academics/academic-calendar.php ...

0 min reading time 3314 views

Logging into Calendly

Updated: September 28th, 2021

Go to Calendly.com  In the top right of the screen, click the Log In link Type in your CCAC email address Click Log In Click "Log in with single sign-on" Enter your CCAC Credentials Click Sign-in ...

0 min reading time 3961 views

Listing of Student Computer Resources

Updated: June 6th, 2024

Campus Libraries - Library Hours of Operation  Allegheny Campus 2nd Floor, Library Building - L200Visit the map of computer resources and available software Boyce Campus 4th Floor, North Wing - N403Visit the map of computer resources and available software North Campus 1st Floor - N1005Visit the map of computer resources and available software South...

0 min reading time 6623 views

F Drive (Personal Drive)

Updated: July 2nd, 2024

Cloud Storage Option CCAC's cloud storage solution is OneDrive. Avalaible to both employees and students. It is not recommended to use other cloud storage systems to store CCAC documentation, information, Personal Identifiable Information, or other CCAC files.  OneDrive Articles     If you are an employee with a Network User ID, you have access to o...

1 min reading time 7281 views

Purchasing Books and Materials from the Bookstore

Updated: August 16th, 2024

Info As a student, you can use the online bookstore to purchase your books and course materials which can be delivered to your home or any CCAC bookstore for pickup. Shop By Courses Go to CCACShop.com Click to Enter Courses button Select the Campus associated with your section number  Example: BC71 is Boyce Campus AL is Allegheny BC is Boyce BH is S...

1 min reading time 17704 views

Checking the Status of your Financial Aid Application in CCAC Self-Service

Updated: January 12th, 2022

Once CCAC has received your FAFSA, it is critical that you continue to check your Financial Aid status to determine if Action is needed, the file is Complete, or current staff review is In-progress. The process time for CCAC to receive a submitted/updated FAFSA can take up to 3-5 business days. If you have EXCEEDED this time period, please check you...

0 min reading time 3142 views

Registering for a non-credit course

Updated: March 31st, 2021

The CCAC ShopCommunityEd website allows you to search and register for non-credit classes online. Register early to get the classes you want!  Students must be 18 years of age to attend any class that is not a designated youth class.  Student can also register via phone and US Mail. From a web browser, go to https://ccac.edu/ Locate the D iscover wh...

0 min reading time 6654 views

Student Records Release Information in CCAC Self-Service

Updated: June 7th, 2024

What is Student Records Release Information? A student's records are protected by the Family Education Rights and Privacy Act (FERPA) law. The law states that the college is prohibited from providing certain information from a student's record to a third party, such as grades, billing, tuition and fees assessments, financial aid, and other student r...

1 min reading time 1142 views

Finding your Major in CCAC Self-Service

Updated: March 20th, 2023

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Go to My Progress Locate the section Major, your Major (American Sign Language in picture below) will be listed. ...

0 min reading time 1580 views

Requesting a Partner Account

Updated: November 20th, 2024

Overall Process: For the CCAC Hiring Administrator/Sponsor: Please only click the link with the intent to complete the Internet Acknowledgment Form as the college incurs a cost when the link is clicked.  This form is to collect demographic information from the CCAC Partner, obtain approval from the associated CCAC President’s Cabinet/Leadership Coun...

2 min reading time 6579 views

Archiving a Team Space in Webex

Updated: May 3rd, 2022

After your team has been working together for a while, you might have spaces that no one is using anymore. When you archive a team space in Webex, you're not deleting it, but it moves from your spaces list to your Archived Spaces list and it won't be included in searches. You can only archive team spaces, not your other spaces. Go to the team space ...

0 min reading time 3259 views

Accessing from a PC and Adding Files to Academic Web Publishing

Updated: August 15th, 2024

Using the Web Publishing Services Users must have skills in creating HTML files or use their own web publishing software.  Dynamic pages, such as ASP, JSP, PHP or CGI are not supported on the academic server. Web page content must abide by College Policy.  It is the responsibility of the website owner to create and edit the content of web pages. The...

0 min reading time 3546 views

Applying for Graduation in CCAC Self-Service

Updated: March 19th, 2024

Before you begin If your program is not listed, you will need to get the correct program listed to apply for its graduation From a web browser, go to https://selfservice.ccac.edu/Student/Student/Graduation Click the Apply link for the program you want to complete the graduation application for Choose the Graduation Term in which you will be completi...

0 min reading time 7999 views

NetID Account Creation Error

Updated: August 1st, 2024

The error below can be caused by any of the following issues: You accidentally entered the wrong information and will need to repeat the previous steps You have previously created your CCAC NetID and may need to simply reset your password If you know your CCAC NetID Username, follow the “ Resetting Your Password on Your CCAC NetID Account ”   steps....

0 min reading time 14976 views

Registering for Courses for the 1st time after taking the Placement Test

Updated: January 9th, 2022

If you have taken the placement test and received the email with the registration link, you can register for classes. Before you begin You will need to receive the email confirmation with link to the Virtual Advising. You will receive an email once your placement test grades have been entered. Then you will be able to register for courses. Once you ...

0 min reading time 3645 views

Connecting a laptop to a dock for the 1st time

Updated: March 31st, 2021

What you need to know before beginning On the Left-hand side of your laptop there will be a slot to plug the docking cable into the laptop. There is a lightning bolt ⚡ symbol beside the slot. With the laptop open, take the docking station cable and plug it into the laptop  An "Approve Thunderbolt Device" window will appear on the screen Expand the d...

0 min reading time 3308 views

What is a CCAC Temporary Account

Updated: November 28th, 2022

Before you begin: Non-CCAC employees: please contact your CCAC sponsor to request a temporary account. A temporary account may be created by the ServiceDesk for directors, coordinators or faculty members who are teaching a short-term workshop, whether in the credit or non-credit division. A temporary account is also necessary for non-CCAC presenters...

0 min reading time 6766 views

Where to Find Your 7-Digit Employee Number

Updated: January 27th, 2022

Your Employee ID number can be found on: CCAC Photo ID (last 7 digits on the back of the card) CCAC Self-Service under "Colleague ID" ...

0 min reading time 3208 views

Adjusting the Volume of a Current Call from your Desk Phone

Updated: May 17th, 2021

While on a call Press the - to lower the volume Press the + to raise the volume...

0 min reading time 2649 views

Logging into the Online Course Catalog

Updated: April 7th, 2021

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Enter the email address you used to create your account in the E-Mail Address field Type the password you used to create your account in the Password field  Click the Login button...

0 min reading time 3697 views

Updating & Confirming your contact information in CCAC Self-Service

Updated: March 13th, 2024

From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile Log in using your CCAC username and password - Logging into MyCCAC‍  Locate what you want to add, change or remove  Personal Identity Click on the Personal Identity Button Enter Chosen Name Note You can only change your First Name. Due to State and Federal Guidelines and requ...

1 min reading time 9826 views

Locating the Personnel Directory

Updated: October 31st, 2024

From a web browser, go to https://my.ccac.edu/ Look (or search) for the Directory tile...

0 min reading time 2951 views

Creating an account to Apply to CCAC - Nursing Applicant

Updated: May 11th, 2023

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

1 min reading time 5215 views

Favorites in Outlook

Updated: July 25th, 2024

In Outlook, Favorites can be found at the top of the folder pane; it includes shortcuts to folders you frequently use. A favorite can be a folder, person, tag, category, etc.    Synchronized Folder Experience  If you use Outlook on your desktop, phone and/or on the web, your favorites will synchronize to all places.      Outlook Desktop Application ...

0 min reading time 515 views

Making a Payment in the Online Student Account Center

Updated: February 10th, 2022

Pay by Credit Card Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Make a Payment on the Menu Bar See the Account Payment Screen Click Pay by Term button Select the  Term you want to pay by clicking the check box next to the term Click Continue button Select Payment Method from Drop Down M...

1 min reading time 9467 views

Understanding the Different Ways a Course could be Taught

Updated: February 7th, 2022

In-Person (Face-to-Face) In-Person (Face-to-Face) courses are where you physically meet at a location. Students attend class on designated days and times for scheduled lectures or labs with the instructor. Remote Learning (via Zoom)* Remote Learning (via Zoom) courses are where you join the class through Zoom for "live" instruction. Students attend ...

0 min reading time 5456 views

Updating my Rave Alerts Settings

Updated: March 21st, 2022

Important Information If you remove yourself from RAVE alerts, you will not receive emergency notifications from the college.  Text Message - Current/Former Student From the text message, reply "STOP" Delete Rave Website - Current Student Go to https://www.getrave.com/login/ccac Sign in using your CCAC username and password From the My Account tab, ...

0 min reading time 2720 views

Adding a Profile Picture to your CCAC Zoom Account

Updated: January 21st, 2022

From we web browser, go to https://ccac.zoom.us/ Click the Sign in button You may need to sign in - Logging into MyCCAC‍  Go to the top right, click on the profile image Click on your name Click on the profile picture Upload the photo from your device You can crop the photo by dragging the blue line corners Once you make the changes, click the Save ...

0 min reading time 2244 views

Releasing a Spam Quarantine Email

Updated: April 6th, 2021

Update Table of Contents What is the Spam filter? How do I access the Spam filter? How do I release an email from the Spam filter? How long will emails last in the Spam filter? What is the Spam filter? CCAC Spam Filtering: Spam filters are used to detect unsolicited and unwanted email and prevent those messages from getting to your inbox.  CCAC uses...

0 min reading time 3695 views

Downloading (Offline) a Panopto Video

Updated: March 16th, 2021

Browser / Blackboard Begin viewing the video you want to download In the top menu bar, click the download arrow The download will begin Panopto App From within the Panopto App Tap the 3 vertical dots   on the video Choose Download ...

0 min reading time 2970 views

Setting up Two-Factor Authentication with Duo Mobile

Updated: April 4th, 2023

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Check your CCAC email for a Duo Security Enrollment email If you did not receive the email, contact the ITS ServiceDesk It is easier to setup Duo from a larger screen, such as a Desktop, Laptop or large sc...

0 min reading time 7120 views

Adding Examity to a Blackboard Course

Updated: February 23rd, 2021

Go to the Blackboard course you want to add Examity to Click on the + in the course menu Click Tool Link Name the Tool Link "Examity Live Proctor" or what you want From the Type dropdown, chose Examity Click the Submit Button It will now show in your course menu...

0 min reading time 3556 views

Clearing a Browser's Cache / Browsing Data

Updated: June 5th, 2024

What is Browser Cache? Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cac...

2 min reading time 6548 views

Signing into a WebAssign Course

Updated: June 7th, 2021

Go to https://webassign.net/login.html. Type your Cengage username and password. Click Sign In. For More Info 24/7 live phone support (1-800-354-9706), online chat and through Cengage's self-service website, which includes helpful articles, downloads, and tutorials.  ...

0 min reading time 3846 views

Switching Between Different Email Accounts on Outlook.com

Updated: August 15th, 2024

What Happens You go to log into your CCAC email, and your work or another school's email is displaying in Outlook.com. Why This Happens CCAC uses Microsoft 365 for email. Your company may also use Microsoft 365 for email. Because they both use Microsoft 365's Outlook.com will display the email account you last used.  Direct Link to CCAC's Email Inbo...

0 min reading time 838 views

Checking your Grades in CCAC Self-Service

Updated: November 3rd, 2023

Note These are the posted grade by your instructor that will be on your transcript. This is not to see individual grades for assignments/quizzes/tests/etc. You will need to ask your instructor for those grades. From a web browser, go to https://selfservice.ccac.edu/Student/Student/Grades or use the link https://ccac.link/check-grades Click the semes...

0 min reading time 4214 views

Overview of Snagit

Updated: May 14th, 2021

Snagit is an easy-to-use, high-quality screen capture and recording tool. This software can be used to document processes, annotate images, record webinars, meetings, and more....

0 min reading time 3988 views

Loan Lifetime Eligibility and General Loan Information

Updated: March 9th, 2021

Loan Lifetime Eligibility and General Loan Information Federal Direct Subsidized and unsubsidized loans are federal student loans for eligible students to help cover the cost of higher education. Direct Subsidized Loans are loans made to eligible undergraduate students who demonstrate financial need. The U.S. Department of Education pays the interes...

1 min reading time 3418 views

Joining a Zoom meeting

Updated: June 14th, 2023

Before you begin You will need to be logged into Zoom with your CCAC Account. Signing into Zoom with your CCAC Zoom Account Article  You will also need the Zoom Application or App. Downloading and Installing Zoom Article  Calendar Invite From the calendar invite, click or tap on the Zoom Meeting URL The Zoom meeting will open   With a Zoom URL If yo...

0 min reading time 3844 views

Updating your Calendly URL Link

Updated: March 30th, 2021

Reminder  Your Calendly URL should be "ccac-yourusername" Go to https://calendly.com/account/settings/link In the field type "ccac-yourusername" Click the Save changes button...

0 min reading time 3349 views

Leaving a Team Space in Webex

Updated: May 3rd, 2022

Go to the team space you want to archive Click the gear Click Leave...

0 min reading time 2757 views

Mail Merge using the Outlook Application

Updated: March 31st, 2021

Update Table of Contents What is Mail Merge?     What are Merge Fields? Before you begin Import the Data Customizing the Email Sending the Email What is Mail Merge? Mail merge lets you create a batch of documents that are personalized for each recipient. For example, a letter might be personalized to address each recipient by name. A data source, li...

1 min reading time 3736 views

Open an In-Private Browsing Window for the Web Browser

Updated: June 5th, 2024

What is In-Private Browsing? Private browsing mode is a feature that does not use stored information it also hides your internet activity from anyone who uses your device. When you use your browser's private mode, your search history, passwords, and other browsing data aren't saved on your device.   Chrome (for Desktop or Chromebook) On your compute...

1 min reading time 844 views

Redeeming a code for an e-Book from the Online Bookstore

Updated: February 6th, 2023

Before you begin You will need to have purchased your e-books You will need to create a Brytewave eReader Account  After purchasing your e-book, Click on "Print on Receipt" or emailed CODES  You will be taken to Brytewave eReader this is NOT the book publisher site Click Log in or create an account link Enter your email and password you used to crea...

0 min reading time 5215 views

Guidelines and Standards for Content on Indoor Digital Signage

Updated: October 31st, 2024

Indoor Signage Use Case Indoor signage is a great way to promote or make anyone aware of an event or something taking place at the campus. Indoor signage’s target primary audience is the students, but also for employees and the public.  Content Guide Per Media Type Image Content  File Type: PNG, JPEG, HEIC Ratio: 16x9 (Horizontal) - NOT Square or Ve...

2 min reading time 3864 views

About and Accessing the Virtual Registration Welcome Center

Updated: December 22nd, 2022

Before you visit, you will need: Photo ID  Proof of permanent residence From a web browser, go to https://ccac.edu/enrollment/registration/index.php#virtual-registration-welcome-center Click "Join Now" Button Zoom will launch You will be in a virtual waiting room. The next registration staff member will be able to assist you. ...

0 min reading time 3983 views

Sassafras Test iFrame

Updated: February 8th, 2024

...

0 min reading time 953 views

Knowing when your Password is about to Expire

Updated: February 6th, 2024

Browser Email / OWA Pop Out Alert In the web browser version of your email, a pop out from the top right of the screen will appear   CCAC Computer If you are on a CCAC Computer, a pop out from the bottom right of the screen will appear   Through Email 3 days before your password expires, you will receive an email alerting you that it is time to rese...

0 min reading time 6061 views

Favoriting something in the Online Course Catalog

Updated: September 7th, 2022

From within the course catalog, at the top of each section you will see a star  Click the star  to favorite the item To see you favorites, go to the My Portfolio section in the menu...

0 min reading time 3064 views

Making an Outside Call from your Desk Phone

Updated: October 14th, 2021

From your desk phone, dial 9 then the number you would like to call. It will look like 9 - ### - ### - ####. ...

0 min reading time 3051 views

Enabling Security features for Participants in Zoom

Updated: March 30th, 2021

From within a Zoom meeting Locate the Security section Click the Shield Under the Allow participants to section Choose the options you want to allow the participants to be able to do in the Zoom meeting A check mark will appear by the things the participants can do...

0 min reading time 2674 views

Explanation of Areas on the Financial Aid Status Page in CCAC Self-Service

Updated: January 12th, 2022

Navigation Menu Navigation Menu in CCAC Self-Service The Navigation Menu Bar can be used to view information from several different de... The Navigation Menu Bar can be used to view information from several different sections of CCAC Self-Service. Once you click on a specific icon(s) or the hamburger menu button , the expanded listing and titles of ...

0 min reading time 3600 views

Setting Up a New Availability in Calendly

Updated: June 9th, 2021

Log into Calendly Click Availability Click the New Schedule button Name the Schedule Click the Create button  Make changes to the new scheduleChanges will automatically save OPTIONAL: Add override dates if needed  From the Active On menu, choose the events that this schedule applies to Click the Save button when finished...

0 min reading time 3166 views

Collage for Screen Sharing on the Interactive Touch Display Guide

Updated: September 12th, 2024

About Collage       Clear Touch Collage is a software application that lets you display up to 9 devices to your interactive display. It enables you to encourage interaction and involvement, where students have their own device. Helpful permission controls give you the ability to manage who is able to connect, ensuring you have the necessary control ...

0 min reading time 3492 views

Event not showing as available in Calendly

Updated: May 17th, 2021

Your marked as "busy" on your Calendar Where the event is supposed to be you may have an event to "hold the spot" or you may have an all-day event setup that is not allowing for Calendly to provide an open date.Solid left lines beside the event are indicators your calendar event is marked busy. Date Range is Set Wrong Depending on how your event was...

0 min reading time 3758 views

Add a Profile Picture from the Outlook Application

Updated: October 28th, 2022

Open Outlook from your computer Click File tab Click Info Click Change under the profile picture A webpage will openYou may need to log into - Logging into MyCCAC‍  Click the Upload photo link Locate the photo from the computer Click the Save button...

0 min reading time 2007 views

Adding Duo Mobile to a New Phone

Updated: February 19th, 2024

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Workflow Process  Steps 1 -20 must be completed on a laptop or desktop.Step 21 will be completed on your mobile device. Go to https://duo.ccac.edu  Log into your CCAC account using Single Sign-on Click the...

0 min reading time 4681 views

Removing someone's Screen Share capabilities from Collage

Updated: February 2nd, 2021

While others are screen sharing, you can click the X in the bottom left of their window to stop their screen sharing.  Alternate way to remove someone's screen From the interactive touch display, tap the Collage  button. This button is floating, it can be moved around the screen Tap View the Device List >  A window will appear with the list of co...

0 min reading time 2776 views

Customize the Text for a hyperlink or URL

Updated: April 11th, 2024

These screenshots are taken in Outlook, but most applications (Word, PowerPoint) actions are the same with right clicking on the URL link and editing the “Text to Display.”     Changing URL Display Text If there’s already a hyperlink in your message but the link text doesn’t mean anything (except to a computer), follow these steps to change it: Righ...

0 min reading time 1491 views

Resetting your Voicemail Pin

Updated: January 30th, 2024

Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Cannot be something you used in the past If you get invalid PIN number when resetting, try a different combination Note You cannot reset a shared voicemail pin. You will need to contact the CCAC's ...

0 min reading time 3575 views

Accessing the Phone Directory from your Desk Phone

Updated: March 16th, 2022

Press the Contacts button. Select a directory. (Use the Navigation bar and round Select button to scroll and select). Use your keypad to input search criteria. Press the Submit softkey. To dial, scroll to a listing and press the Dial softkey....

0 min reading time 2809 views

Adding Verbit Closed Captions to a YouTube video

Updated: May 3rd, 2021

Before you begin You must have a SAMI file exported from Verbit - Exporting Captions from Verbit‍  Sign in to YouTube Studio Click Subtitles Locate the video you want Click the title of the video Click ADD Choose Upload file Choose with timing Click CONTINUE Locate the filelook for .sami Click the file Click Open Click Publish For more information A...

0 min reading time 2764 views

Creating an Animated GIF file

Updated: January 27th, 2022

From a web browser, go to https://ezgif.com/video-to-gif...

0 min reading time 2996 views

Re-Enrolling and Registering as a Returning Student - Guide

Updated: April 1st, 2022

Who is a Returning Student? Somone who has taken classes at CCAC and is returning after a year or more break Steps to Re-Enrolling and Getting Started Confirm your Identification About and Accessing the Virtual Registration Welcome Center Before you visit, you will need: Photo ID Proof of permanent residence From a we... Before you visit, you will n...

0 min reading time 3159 views

Adding Verbit Closed Captions to a VLC player video

Updated: April 8th, 2021

Before you begin You will need The video file The SRT file from Verbit - Exporting Captions from Verbit‍  The video file and the Verbit closed captions SRT file should be in the same folder Locate the folder where the video and SRT file are located Double click the video to open VLC player will open Captions should automatically be inserted and play...

0 min reading time 2664 views

Exporting an Apple's Pages Document to a PDF or Word Document in Apple Pages

Updated: June 22nd, 2022

Open the document Go to File Click Export To  Choose your file format you want to export as PDF: These files can be opened and sometimes edited with applications like Preview and Adobe Acrobat. Word: Choose .docx as the file type. If the file needs to be compatible with an older version of Microsoft Word (1997-2004), click Advanced Options, then cho...

0 min reading time 2669 views

Viewing the Online Orientation

Updated: February 9th, 2021

Go to https://webapps.ccac.edu/StudentOrientation/onlineorientation.aspx Enter in your First and Last Name Enter your student ID number Your student number is found in the welcome emails sent from CCAC Admissions Department Click the Sign In button Follow the steps in orientation to complete the online orientation!...

0 min reading time 3718 views

Viewing Closed Captions from a Verbit Transcriber

Updated: January 8th, 2021

After Verbit has established connect with your class, a popup within Zoom will alert you Closed Caption is available Click on the Closed Caption icon in Zoom Choose Show Subtitle from the menu to view the real time captions In the example below, subtitles were turned on View Full Transcript will open a pane on the right side of the screen where full...

0 min reading time 2697 views

Finding your Type of Degree in CCAC Self-Service

Updated: March 20th, 2023

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Go to My Progress Locate the section Degree, your type of degree (Certificate in picture below) will be listed. ...

0 min reading time 1334 views

Viewing the Browser's Notifications

Updated: January 24th, 2024

What does a browser notification look like? You can set up notifications, like meeting reminders, from websites, apps, and extensions. These will be popups on the side of your screen. Similar to a push notification you'd get on your smartphone.  These notifications can look like malicious web attacks. It is always important to look at the whole noti...

1 min reading time 1005 views

Connecting to CCAC-Guest Wi-Fi

Updated: March 13th, 2024

Connection Expiration Your connection to CCAC-Guest Wi-fi is active, for that device, for 24 hours.  Limitations CCAC-Guest Wi-fi has limited access to certain CCAC resources, such as Printing Using Your Own Personal Device, Screen Share to the Interactive Touch Display‍, etc. To access all the CCAC resources, Connect to CCAC-Wireless Wi-Fi‍. Window...

1 min reading time 4853 views

Viewing the Browser's Install Extensions

Updated: January 24th, 2024

Chrome On your computer, open Chrome. At the top right, click More   Click Extensions A list of extensions will be visible   For More Information https://support.google.com/chrome_webstore/answer/2664769   Direct Link Copy and Paste the text below, into the Chrome Address Bar chrome://extensions/       Firefox Click the menu button Choose Add-ons an...

0 min reading time 1602 views

Adding an Authorized User to the Online Student Account Center

Updated: August 10th, 2023

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Authorized User   Click Add Authorized User tab Enter the email address of the authorized user you wish to add Define the level of Access you wish to provide by clicking YES or NO to each quest...

0 min reading time 3192 views

S Drive (Academic Coursework)

Updated: December 8th, 2020

On the S Drive are folders for each department where professors can place files for their students to access.  Log into a CCAC Computer Click the File Explore icon Go to This PC Under Network Locations you will see the S Drive...

0 min reading time 2875 views

Creating your Email Signature in Outlook

Updated: August 23rd, 2024

Signature Template Name Title   Department Community College of Allegheny County 800 Allegheny Avenue Pittsburgh, PA  15XXX Ph: XXX.XXX.XXXX ccac.edu     From Outlook Open Outlook Click the New Email button Click the Signature button Choose Signatures... Click the New button Create a Name for this signature Click the Ok button Paste the content in t...

0 min reading time 5593 views

Screensharing and Audio Sharing in Zoom

Updated: February 28th, 2023

Zoom Application (Computer/Laptop) While in your Zoom meeting Click the Share Screen button  located in your meeting controls Select one of these screen share options: Basic: Share your entire desktop, specific application window, whiteboard, or iPhone/iPad screen Advance: Share a portion of the screen, Music or Computer sound only, content from a 2...

1 min reading time 3840 views

"Reply All" and Mass Emails Policy

Updated: March 31st, 2021

When to use the Blind Carbon Copy (BCC) option For employees who originate mass emails to a large group of users, it is recommended to use the blind copy function (BCC) for those groups to avoid the option of “Reply All” by others. When to use the Reply All response There are appropriate times for sending mass emails to the college community, a camp...

0 min reading time 2441 views

Downloading and Logging into the EAB Navigate360 Student App

Updated: November 20th, 2024

Navigate360 Student App The app is for students only. Faculty and Staff should use the web browser to log in.  Web Browser Open up any web browser (Chrome, Firefox, or Edge) and navigate to ccac.navigate.eab.com Click Login with your school account Sign in with your CCAC NetID Delete iPhone App Store Link https://apps.apple.com/us/app/guide-college-...

0 min reading time 3362 views

Downloading and Installing Collage

Updated: September 12th, 2024

iPhone /iPad Link to App Store https://apps.apple.com/us/app/clear-touch-collage/id1408865400      From the App store, search for “Clear Touch Collage” Tap the Get button Follow the install prompts Collage will install on your iPhone/iPad     Android  Link to Google Play https://play.google.com/store/apps/details?id=com.seewo.collage.client2      Fr...

0 min reading time 357 views

Access the Online Student Account Center - Authorized User

Updated: February 10th, 2022

From a web browser, go to https://secure.touchnet.net/C23065_tsa/web/login.jsp Enter the email address the student used to grant you access Enter the password you created when creating your account Click Login button...

0 min reading time 3606 views

Archiving Email

Updated: March 31st, 2021

We no longer support archiving email through Outlook.  If you need to same your emails to reference in the future, please use the following: Saving an Email - Community College of Allegheny County (ccac.edu) Printing an Email - Community College of Allegheny County (ccac.edu) If you would like more information on the Email Retention Policy, go to Em...

0 min reading time 3864 views

Finding the Instructor's Office Hours are in CCAC Self-Service

Updated: March 20th, 2023

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Schedule Locate the course you want to know more about Click the I nstructors Name A window will appear with the office hours...

0 min reading time 2156 views

Purchasing Access for a WebAssign Course

Updated: June 7th, 2021

NOTE WebAssign gives you free access for two weeks after the start of class. To continue using WebAssign after that, either enter an access code or purchase access online. I have an Access Code Sign in to WebAssign.  Click Verify Payment. Enter your access code  Click Redeem. I do not have an Access Code Sign in to WebAssign.  Click Verify Payment. ...

0 min reading time 3147 views

Placing yourself on Mute from your Desk Phone

Updated: May 17th, 2021

While on a call, press the Mute button. The button glows to indicate that Mute is on. Press Mute again to turn off....

0 min reading time 3233 views

Erasing something in EasiNote

Updated: May 17th, 2021

From within EasiNote Tap the Eraser Icon Begin to erase where you need to erase...

0 min reading time 2609 views

Pell Lifetime Eligibility Information

Updated: January 12th, 2022

Pell Lifetime Eligibility  The Federal Pell Grant Program provides need-based grants to low-income undergraduate students to promote access to postsecondary education. The Federal Pell Grant usually are awarded only to undergraduate students who display exceptional financial need and have not earned a bachelor's, graduate, or professional degree. Th...

0 min reading time 3461 views

Edit Videos in Microsoft Photos

Updated: May 5th, 2021

Links to other helpful How Tos How to Use Windows 10’s Hidden Video Editor (howtogeek.com) How to use the Photos app video editor on Windows 10 | Windows Central...

0 min reading time 3789 views

What is Rave Guardian Alerts?

Updated: March 17th, 2022

In the event of an emergency or urgent campus closure due to weather or other issues, CCAC uses the Rave Mobile Safety emergency alerts system to send notifications to students and staff. This alerts system will allow CCAC to instantaneously message students and employees via voice, email and text with important emergency information and instruction...

0 min reading time 2887 views

Completing your Loan Entrance Counseling (EC) Guide

Updated: October 31st, 2022

Entrance counseling ensures you understand the terms and conditions of your loan and your rights and responsibilities. You'll learn what a loan is, how interest works, your options for repayment, and how to avoid delinquency and default. This is an important step to understanding the DEBT you are taking on and that it MUST be repaid. Before you begi...

2 min reading time 3431 views

Allowing Closed Captions in a Zoom meeting using Verbit

Updated: January 8th, 2021

REMINDER Faculty will begin their class via Zoom as they normally would.  It is recommended faculty access the Zoom link 5 minutes prior to class to allow for Verbit to obtain the API key and get prepared  If using a waiting room, faculty will need to admit Verbit captions into their classroom like any other student Within the Zoom meeting, click on...

0 min reading time 3166 views

What is Respondus LockDown Browser

Updated: February 10th, 2021

LockDown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that LockDown Browser be used, you will not be able to take the test with a standard web browser. LockDown Browser should only be used fo...

0 min reading time 3703 views

Saving an Email in Outlook

Updated: March 31st, 2021

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Save As In the Save As dialog box, in the Folder pane, select the folder or network location where you want to save the file In the File name box, name the file In the Save as type list, accept the default type Click Save   Browser / OWA Doubl...

0 min reading time 3429 views

Finding the GPA in CCAC Self-Service

Updated: October 15th, 2024

Current Student From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Go to My Progress Locate the section Institutional GPA, your GPA (2.843 in picture below) will be listed.  Delete Graduate/Former Student You will need to viewing your Unofficial Transcript or requesting an Official Transcript through Student Cl...

0 min reading time 1859 views

Turning on Virtual Background in Zoom

Updated: February 29th, 2024

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Windows / Mac Open the Zoom Desktop clientIf it is not on your desktop, look in the programs list under Zoom or search for Zoom on the computer Sign in to the Zoom desktop client. Click your profile picture, then click Se...

0 min reading time 3982 views

Adding a Poll to a Zoom meeting

Updated: February 2nd, 2021

Go to https://ccac.zoom.us/ Click the Sign in button Go to the Meetings page  Click on your scheduled meeting you want to add a poll to Scroll to the bottom of the meeting page Locate the Poll option. Click Add to begin creating the poll. Enter a title and your first question.  (Optional) Click the Anonymous check box to make the poll anonymous, whi...

0 min reading time 3503 views

Locating the Courses/ Master Syllabi in the Course Catalog

Updated: September 29th, 2022

From a web browser, go to https://catalog.ccac.edu/ From the left-side menu, click Courses/ Master Syllabi Use the drop-down menu to choose the correct catalog Use the Course Filter to narrow and search your results...

0 min reading time 2770 views

Determining your Dependency Status for FAFSA

Updated: January 11th, 2024

Please be aware If there are unusual circumstances which warrant consideration (for example, you are estranged from your parents for a long period of time), you can fill out a dependency override form which can be obtained through the CCAC Financial Aid Office. Answer each of the following questions, once you have received INDEPENDENT result, you do...

2 min reading time 5022 views

Submitting an Assignment in GoReact

Updated: March 16th, 2021

Go to Blackboard through the MyCCAC Page. Go to the assignment in your Blackboard course Go to your assignment, click the title Look for the GoReact Symbol next to the assignment Click the Start Assignment button Enter the Title Name  Enter All who are presenting Click the Continue button Choose the option you want to use for recordingThe example wi...

0 min reading time 3791 views

Creating a fillable form in Adobe Acrobat DC

Updated: May 6th, 2021

NOTE The college has Formstack and DocuSign to do forms. If interested, contact the ServiceDesk to get a demo.  Training Videos Creating Fillable School Forms to Send & Sign | Acrobat DC for Educators - YouTube How to make fillable PDF text fields with Adobe Acrobat Pro DC (2020) - YouTube How to Make a PDF Fillable Using Adobe Acrobat Pro DC - ...

2 min reading time 6396 views

Comparison of Panopto vs GoReact

Updated: July 14th, 2021

An asynchronous lecture tool Panopto Software on the computer or Panopto Recorder with the web browser Lecture recording Yourself Computer screen Use an external camera Upload prerecorded videos Ahead of time lecture recordings Release the lectures at a specific time Create a video/lesson playlist Embed a single video into Blackboard Add video into ...

0 min reading time 3035 views

Verification of Enrollment

Updated: November 7th, 2023

Enrollment Verification is used to provide proof of enrollment to a health insurer or other requesting company. Before you begin Current and former students must use their NETID username and password to access an enrollment verification certificate. Creating your NetID Student Account‍  Go to www.ccac.edu  Click MyCCAC at the top of the page Enter y...

0 min reading time 3774 views

Finding your Course Materials in Self-Service

Updated: January 21st, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information Click the link Bookstore Information The bookstore will open in a new tab...

0 min reading time 3492 views

Viewing the Users in a Course on Blackboard

Updated: July 26th, 2024

From a web browser, go to https://courses.ccac.edu Locate and Click on the course you are looking for From the side menu, scroll down to Users and Groups Click on Users and Groups A list of users, their names, their role and email address...

0 min reading time 494 views

Accessing Settings for a Desk Phone

Updated: May 17th, 2021

From your desk phone, press the settings button (gear) Scroll to find the setting you want to change...

0 min reading time 2815 views

Ways to Receive Your 1098T Form

Updated: January 23rd, 2024

Please Note 1098-t will be available no later than January 31st. Through the Online Student Account Center - FASTEST Before you begin You will need an active CCAC Username (NetID) Viewing your 1098T Statement in the Online Student Account Center Log into the Online Student Account Center - Access the Online Student Account Ce... Log into the Online ...

0 min reading time 4945 views

Troubleshooting Laptop that will not Power On

Updated: December 7th, 2020

Unplug AC adapter and everything connect from the laptop Press and hold the power button for 15 – 17 seconds Plug the power adapter into the wall  Connect the power adapter to the laptop Press the power button to power up the laptop Once powered up, keep the laptop charging the battery to full...

0 min reading time 2512 views

Finding Instructor Contact Information in CCAC Self-Service

Updated: January 21st, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information...

0 min reading time 3990 views

Reconnecting your Laptop to your Docking Station

Updated: December 1st, 2020

Warning If this is the first time using the docking station you will need to approve it, click here for directions.  Laptop is Off Plug the docking station cable into the laptop Press the power button on the docking station The laptop will turn on (this may take up to 20 seconds) Video   Laptop is On Plug the docking station cable into the laptop Th...

0 min reading time 2964 views

ALT Text Generator Guide

Updated: October 30th, 2024

What is ALT Text? ALT text, or alternative text, is a brief description added to images on websites. It helps people who can't see the images understand what they are about by reading the description. ALT text is also important for search engines, as it helps them understand the content of the images. This makes websites more accessible and improves...

0 min reading time 141 views

Applying for Academic Renewal

Updated: August 8th, 2024

Criterial for Academic Renewal You must meet one of the two requirements listed below Away from CCAC for two or more years  Must have changed your major AND Complete 12 credits or more and received a 2.0 or greater How to Begin the Academic Renewal Process You will need to meet with an academic advisor - Ways to Meet with an Academic Advisor‍  Once ...

0 min reading time 2854 views

Viewing your 1098T Statement in the Online Student Account Center

Updated: February 10th, 2022

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click My Account Tab Click Statement Tab Click 1098T Tax Statement Tab Most Recent will appear at top Click the View button under Action for the year you want to view. A PDF will begin to download....

0 min reading time 7673 views

Transferring a Call from your Desk Phone

Updated: May 17th, 2021

From a connected call Press the Transfer button. Enter the transfer recipient’s phone number Press the Transfer button or the Transfer softkey (before or after the recipient answers)....

0 min reading time 2887 views

Disconnecting from a Network Drive

Updated: December 1st, 2020

Open File Explorer Left-click This PC Right-click on the network drive you want to disconnect Click Disconnect Reminder When your password expires and you have updated it, connections to network drives on personal device/computer will need to be reconnected....

0 min reading time 2569 views

Setting Up Text Message Notifications in the Online Student Account Center

Updated: February 10th, 2022

Before you begin You MUST have two-factor authentication turned on before activating text messaging.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Personal Profile Under the Mobile number section, click the Edit button Enter your mobile n...

0 min reading time 1945 views

What is a CCAC Partner Account

Updated: December 8th, 2020

Employees of organizations that partner with the College (e.g. Job Corps or food services) may be provided limited access to the CCAC network, with approval from Human Resources. These accounts are known as "partner accounts," to indicate that they are held by non-CCAC employees. Because the holders of these accounts are not employed by the College,...

0 min reading time 3130 views

1st Time Logging into the Online Student Account Center

Updated: August 10th, 2023

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Read the Financial Responsibility Agreement Click I Agree Button at the bottom of the page Choose how you want your 1098T tax form Accept Consent - If you want to download your 1098T electronically as a PDF I Do Not Consent - If you want to get you...

0 min reading time 2219 views

U Drive (Shared Drive)

Updated: January 13th, 2021

On the CCAC network there are a few U: drives, often referred to as Shared Drives, that contain folders for different groups and departments. CCAC employees can use these drives in order to share files between other users within their group without needing to send individual copies to them. Folders on the Shared Drives are protected so that only use...

1 min reading time 4099 views

Signal Vine Text Messaging Procedures

Updated: March 20th, 2024

Please Note CCAC uses text messaging to communicate with students for different services/purposes. You may opt out of one but remain enrolled/subscribed in others. Mobile Terms and Conditions Receive important messages from CCAC regarding enrollment, events and general information about the college through your mobile device. Message frequency Varie...

1 min reading time 2918 views

Working Remotely Guide

Updated: May 15th, 2024

VPN Access Virtual Private Network (VPN) will allow you to access CCAC's network and secured resources from outside of the college, using a CCAC laptop or a personal device.  What requires VPN access and what does not? Due to the sensitivity of information, this information is locked to CCAC employees only. If you are a CCAC employee and logged in, ...

0 min reading time 7201 views

Second monitor is not displaying anything for Windows 11

Updated: July 2nd, 2024

Office Space (Extended Displays) Extended Displays Definition/Use Case The desktop is extended across multiple displays. Each extended display has its own unique desktop area (including screen resolution and refresh rate). This setup can be used to provide additional desktop space.  Open Windows Display Settings      Right Click on the Desktop Choos...

0 min reading time 3148 views

Announcements and Alerts in CCAC Self-Service

Updated: February 24th, 2021

You will find alerts and notification in at the top of each page in CCAC Self-Service. Depending on the page, the alerts will be tailored to that specific area. ...

0 min reading time 3127 views

GoReact Guide for Student - Getting Started

Updated: March 16th, 2021

Update Table of Contents What is GoReact? Submitting an Assignment What is GoReact? GoReact is a cloud-based video software for providing time-coded feedback, grading, and critique of speeches, presentations, lessons, and performances. This tool for faculty allows students to complete a skills development video assignment using their webcam and micr...

0 min reading time 6460 views

Forwarding an incoming Call from your Desk Phone

Updated: February 5th, 2024

Forward to an Internal Extension To forward calls received on your primary line to another number, press the Forward All softkey.  Enter a phone number or press the Messages button to forward all calls to voicemail.  Look for confirmation on your phone screen.  Delete Forward to an External Number Forwarding to an External Line If you wish to receiv...

0 min reading time 3040 views

Checking and Installing an Update in Webex

Updated: May 23rd, 2024

Automatic Updates By default, the ITS department has Webex automatically update when an update is available.    When You Have an Update You'll see the refresh icon in the navigation panel and “Update ready” in the Help menu, to let you know you have an update waiting.   Manually Checking for an Update With Webex open, click on the icon Click “Check ...

0 min reading time 637 views

Requesting a COVID-19 Real Vaccination ID - Student

Updated: February 24th, 2022

NOTE This is FREE to all CCAC Employees and Students If you do NOT have a Castle Branch Account Follow the directions in tab Create Castle Branch Account Then, follow the directions in tab Submitting Documents to Castle Branch If you do have a Castle Branch Account Follow the directions in tab Logging into Castle Branch Then, follow the directions i...

2 min reading time 5418 views

Downloading and Installing Zoom

Updated: December 7th, 2020

Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Install Zoom following the computer's prompts   Smartphone App Example Information This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device.  Go to your App Store Search "Zoom" Install the App   Outlook...

0 min reading time 3454 views

Receiving a Copy of the Dean's List Certificate

Updated: January 4th, 2022

Students may contact the registrar (registrar@ccac.edu) with questions about the Dean’s List. ...

0 min reading time 3769 views

Turned Off or Expired NetID

Updated: August 1st, 2024

A NetID is good for 1 year after not being enrolled or receiving a grade for the term.Example: If you took classes in Spring of 2021 and no classes in Fall of 2021 or Spring of 2022, then your NetID will be turned off Spring of 2022. Reactivating your NetID Creating Your CCAC NetID and Password ‍  See the section at the top of the CCAC NetID Account...

0 min reading time 5182 views

Navigation Menu in CCAC Self-Service

Updated: January 27th, 2022

The Navigation Menu Bar can be used to view information from several different sections of CCAC Self-Service. Once you click on a specific icon(s) or the hamburger menu button , the expanded listing and titles of all the navigation links will be shown....

0 min reading time 3675 views

Viewing & Printing a Student Schedule from CCAC Self-Service

Updated: January 20th, 2022

Note To print your schedule, you must use a desktop/laptop.  From a web browser, go to https://selfservice.ccac.edu/Student/Planning or use the link www.ccac.link/see-schedule  Click the link Go to Plan & Schedule You will see your schedule for the whole semester, including late starts Check the start date for the class, use Meeting Information ...

0 min reading time 3170 views

Guidelines and Standards for Content on Outdoor Digital Signage

Updated: July 18th, 2023

Indoor Signage Use Case Outdoor signage is a great way to promote or make anyone aware of an event that the public can attend or something taking place at the campus that the public may want to come to. Content Details File Type: PNG, JPEG, Ratio: 1.77:1 (Horizontal) - NOT Square or Vertical Dimension: 255x144 Content should take up most of the scre...

1 min reading time 1777 views

Setting a Default Program

Updated: June 26th, 2024

Quick Access button Open Windows App Default Settings  From the Search Option Click the search Begin typing Default Apps Click the Open Select the app you want to change  From the pop-out, choose the app you want to be the default  From the Start Button Click the Start button on the task bar Click the Settings Click on Apps Click on Default apps Sel...

0 min reading time 3075 views

Accessing the Community Education Course Catalog

Updated: April 12th, 2021

CCAC Community Education offers non-credit, fee-based classes and activities designed to serve individuals with educational goals that do not require college credit. Classes are available across a wide array of subjects, times and locations. Take courses in subjects ranging from business to computers, languages, fitness, cooking, dance, and much mor...

0 min reading time 4097 views

Signing and Viewing an Agreement in CCAC Self-Service

Updated: October 14th, 2021

Delete If an agreement is not available to sign Contact the Registration Department - Registration Services (ccac.edu) From a web browser, go to https://selfservice.ccac.edu/Student/Agreements Locate the agreement you need from the listNOTE: the agreement will be listed as Incomplete in the Status column Click the View link (OPTIONAL) Print the agre...

0 min reading time 4534 views

Accessing Past Course Catalogs

Updated: September 29th, 2022

Warning Course catalogs are archived each year due to courses and programs changing and updating the course objects to meet today's standards. Choose the current year to see the most up to date information.  Go to https://catalog.ccac.edu/ You will see the Catalog home page Locate the Archives section drop-down Click the drop-down arrow Click the ye...

0 min reading time 3516 views

Signing into Zoom with your CCAC Zoom Account

Updated: January 4th, 2024

Before you begin You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  CCAC using SSO to log into Zoom Zoom Application (Computer/Laptop) Open the Zoom Application Choose the Sign In with SSO Type "CCAC" in the company domain field, click the C ontinue button CCAC's SSO screen will appear Enter your CCAC Username and Passw...

0 min reading time 4426 views

Scheduling a Zoom meeting

Updated: December 7th, 2020

Browser Go to https://ccac.zoom.us/ from any browser Click Sign In Use your CCAC username and password to sign in Click the Schedule a Meeting button Enter your meeting details, Click Save once done To send this meeting, click the Copy Invitation  Click the Copy Meeting Invitation button, this will copy to your clipboard and allow you to paste into ...

0 min reading time 4118 views

Add or Disconnect CCAC Account from Windows

Updated: December 18th, 2023

If you're using the same PC for both personal and school or business work, you may want to add various accounts to your PC to make it easier for you to get to the files, apps, and information associated with each account. When you access work or school, you'll be connected to your organization's domain and have access to its resources. Access Work &...

0 min reading time 1426 views

Change what closing the Laptop Lid does

Updated: July 20th, 2021

From the taskbar locate the magnifying glass Type Change what closing the lid does in the Type here to search field Choose the Open option In the Plugged in column and the When I close the lid row, click the drop-down menu Choose Do Nothing Click the Save Changes button...

0 min reading time 2908 views

Searching for a Course in CCAC Self-Service

Updated: March 13th, 2023

From a web browser, go to https://selfservice.ccac.edu/Student/Courses Type the course name or course name and number into the search Click the magnify glass to search Your search results will appear Use the filters on the left to narrow your results Alternate Solution - Using Advanced Search Tab From a web browser, go to https://selfservice.ccac.ed...

0 min reading time 2787 views

Removing an Authorized User in the Online Student Account Center

Updated: February 10th, 2022

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side   Click Authorized User   Click the Gear under Action for the user you want to remove   Choose and click Delete from the drop-down menu Click OK button Confirmation will appear and user will be remov...

0 min reading time 3028 views

Adding / Editing Emergency Contact in CCAC Self-Service

Updated: January 12th, 2022

Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation  Click the Add New Contact Button Fill out the Emergency Contact Information Click Add Contact Confirming the Emergency Contacts Listed Confirming Emergency Contact Information in Self-Service Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation Click....

0 min reading time 4541 views

Using the Table of Contents in Panopto

Updated: March 16th, 2021

Browser / Blackboard Begin viewing the video you want to download On the far left will be the table of contents Tap the title you want to skip to Panopto App From within the Panopto App Tap the on the video you want to view Once loaded you will be able to see the Table on Contents Tap the title you want to skip to...

0 min reading time 2744 views

Take a Photo (Scan) and Convert it to a PDF from Microsoft Office App

Updated: January 14th, 2022

Before you begin, you will need Microsoft Office for iOS or Android - Downloading and Install Microsoft Office‍  Tap the Microsoft Office App icon Tap the Actions icon Tap Scan to PDF Try your best to get the orange border to align with the paper Tap the Capture button to take a photo of the paper You will see a preview You can also tap and drag the...

0 min reading time 4805 views
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