Second monitor is not displaying anything

Updated: April 12th, 2021

Office Space (Extended Displays) Right Click on the Desktop Choose Display Settings Locate the Multiple display section Click the d rop-down menu  Choose Extend these displays Click the Keep changes button Classroom Space (Duplicated Displays) Right Click on the Desktop Choose Display Settings Locate the Multiple display section Click the d rop-down...

0 min reading time 861 views

Taking the Placement Test Online - Guide

Updated: February 28th, 2022

Before you begin You have created your CCAC Admissions Application account - Creating an account to Apply to CCAC You have completed the CCAC Admissions Application and submitted it Reminder You can complete the placement tests, once registered, at your convenience. However, we recommend within 48 hours of registering.  The placement tests must be c...

0 min reading time 8275 views

F Drive (Personal Drive)

Updated: May 24th, 2022

If you are an employee with a Network User ID, you have access to one personal directory called the F: drive on your PC or any PC located on a CCAC campus. You can create folders under this directory to organize your files and to easily store any files you may need across multiple campuses. It is strongly suggested storing your files on your F Drive...

1 min reading time 2115 views

Logging into the Financial Aid Status Page in CCAC Self-Service

Updated: January 12th, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/FinancialAid/Home Log in using your NetID and Password - Logging in using Single Sign-On‍  The page will load and display the financial aid status page...

0 min reading time 678 views

Setting Up Two-Step Verification in the Online Student Account Center

Updated: February 10th, 2022

Before you begin These directions are for text message verification.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Security Settings Click the Text message option  Enter your mobile number Select your carrier Click the Send Code button Yo...

0 min reading time 348 views

"Reply All" and Mass Emails Policy

Updated: March 31st, 2021

When to use the Blind Carbon Copy (BCC) option For employees who originate mass emails to a large group of users, it is recommended to use the blind copy function (BCC) for those groups to avoid the option of “Reply All” by others. When to use the Reply All response There are appropriate times for sending mass emails to the college community, a camp...

0 min reading time 786 views

Adding your Pronouns to your CCAC Zoom account

Updated: November 10th, 2021

Go to https://ccac.zoom.us/profile Locate the Pronouns section Add your Pronouns  Click the Save button From within a Zoom meeting, click the Participants icon Hover over your name Click More button Click Share My Pronouns Delete More Information on Pronouns How Do I Share My Pronouns? — MyPronouns.org Delete More Information Adding and sharing your...

0 min reading time 798 views

Exporting an Apple's Pages Document to a PDF or Word Document in Apple Pages

Updated: June 22nd, 2022

Open the document Go to File Click Export To  Choose your file format you want to export as PDF: These files can be opened and sometimes edited with applications like Preview and Adobe Acrobat. Word: Choose .docx as the file type. If the file needs to be compatible with an older version of Microsoft Word (1997-2004), click Advanced Options, then cho...

0 min reading time 193 views

Setting Up Text Message Notifications in the Online Student Account Center

Updated: February 10th, 2022

Before you begin You MUST have two-factor authentication turned on before activating text messaging.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Personal Profile Under the Mobile number section, click the Edit button Enter your mobile n...

0 min reading time 321 views

Erasing something in EasiNote

Updated: May 17th, 2021

From within EasiNote Tap the Eraser Icon Begin to erase where you need to erase...

0 min reading time 715 views

Interacting with Multiple Screen Shares in Collage

Updated: July 30th, 2021

While multiple people are screen sharing, you may want to focus on one screen or bring that one screen to attention.  Making 1 Screen Share Full Screen From the multiple screen share view, click on the Expand Arrows icon for the screen you want to be full screen The screen you selected will be full screenYou will also see the Expanded Arrows now has...

0 min reading time 800 views

Creating an Animated GIF file

Updated: January 27th, 2022

From a web browser, go to https://ezgif.com/video-to-gif...

0 min reading time 770 views

Listing of ITech Classrooms

Updated: May 23rd, 2022

For the most up-to-date information Use Astra and filter using the feature "ITech."...

0 min reading time 747 views

Accessing the Navigate Help Center

Updated: August 29th, 2022

Log into Navigate - Logging into Navigate Article  Locate the profile avatar Click on the profile avatar Click "Help Center & Support Links" Click "Help Center" A new tab will open with Navigate's Help Center...

0 min reading time 93 views

Viewing a Student Schedule

Updated: August 19th, 2022

CCAC Self-Service  Viewing & Printing a Student Schedule from CCAC Self-Service Note Printing is only available on desktop/laptops, it is not available on mobile... Note To print your schedule, you must use a desktop/laptop.  From a web browser, go to https://selfservice.ccac.edu/Student/Planning or use the link www.ccac.link/see-schedule  Click...

0 min reading time 2533 views

Downloading Duo Mobile

Updated: February 10th, 2022

iPhone App Store Link ‎Duo Mobile on the App Store (apple.com) Screenshots were taken on iOS 14.3 Open the App Store Search "Duo Mobile" Tap the Get button The app will begin to install Android Google Play Store Link Duo Mobile - Apps on Google Play Screenshots were taken on OS ## Open the Google Play Store Search "Duo Mobile" Tap "Open" Tap "Instal...

0 min reading time 1846 views

Registering for a non-credit course

Updated: February 11th, 2022

The CCAC ShopCommunityEd website allows you to search and register for non-credit classes online. Register early to get the classes you want!  Students must be 18 years of age to attend any class that is not a designated youth class.  Student can also register via phone and US Mail. From a web browser, go to https://ccac.edu/ Locate the D iscover wh...

0 min reading time 712 views

Making a Payment in the Online Student Account Center

Updated: February 10th, 2022

Pay by Credit Card Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Make a Payment on the Menu Bar See the Account Payment Screen Click Pay by Term button Select the  Term you want to pay by clicking the check box next to the term Click Continue button Select Payment Method from Drop Down M...

1 min reading time 2223 views

Access an Assignment from a WebAssign Course

Updated: June 7th, 2021

Your current assignments are listed on the Home page for each class.  Navigate to your Blackboard course Click the assignment name. Answer the assignment questions. WebAssign supports many different question types. Some questions display a tools palette or open in a new window. Submit your answers. Review your marks and feedback.    Usually, you wil...

0 min reading time 876 views

Snapping Windows in Windows 10

Updated: May 24th, 2021

Snap with a Mouse Select the title bar of the window you want to snap, and drag it to the edge of your screen. An outline indicates where the window will snap to once you drop it. Drag it to the left or right side of your screen depending on where you want to snap it to. Snap with Snap Assist Snap Assist appears after you’ve snapped a window but hav...

0 min reading time 1336 views

Applying for Academic Renewal

Updated: April 1st, 2022

Criterial for Academic Renewal You must meet one of the two requirements listed below Away from CCAC for two or more years  Must have changed your major AND Complete 12 credits or more and received a 2.0 or greater How to Begin the Academic Renewal Process You will need to meet with an academic advisor - Ways to Meet with an Academic Advisor‍  Once ...

0 min reading time 285 views

Ways to Receive Your 1098T Form

Updated: February 11th, 2022

Through the Online Student Account Center - FASTEST Before you begin You will need an active CCAC Username (NetID) Viewing your 1098T Statement in the Online Student Account Center Log into the Online Student Account Center - Access the Online Student Account Ce... Log into the Online Student Account Center - Access the Online Student Account Center...

0 min reading time 588 views

Verification of Enrollment

Updated: February 11th, 2022

Enrollment Verification is used to provide proof of enrollment to a health insurer or other requesting company. Before you begin Current and former students must use their NETID username and password to access an enrollment verification certificate. Creating your NetID Student Account‍  Go to www.ccac.edu  Scroll to the bottom of the page Click MyCC...

0 min reading time 661 views

Viewing the Online Orientation

Updated: February 9th, 2021

Go to https://webapps.ccac.edu/StudentOrientation/onlineorientation.aspx Enter in your First and Last Name Enter your student ID number Your student number is found in the welcome emails sent from CCAC Admissions Department Click the Sign In button Follow the steps in orientation to complete the online orientation!...

0 min reading time 1220 views

Accessing a Shared Mailbox

Updated: September 14th, 2021

Browser / OWA Go to https://outlook.ccac.edu/ Click on your profile picture in the top right Click Open another mailbox...   Type the mailbox email address you want to open Click the email address Click the Open button Delete Outlook Application Delete NOTE When sending a new email, it is best to use OWA or through the email Profile Open Outlook Ope...

0 min reading time 692 views

Creating a fillable form in Adobe Acrobat DC

Updated: May 6th, 2021

NOTE The college has Formstack and DocuSign to do forms. If interested, contact the ServiceDesk to get a demo.  Training Videos Creating Fillable School Forms to Send & Sign | Acrobat DC for Educators - YouTube How to make fillable PDF text fields with Adobe Acrobat Pro DC (2020) - YouTube How to Make a PDF Fillable Using Adobe Acrobat Pro DC - ...

2 min reading time 2081 views

Setting up Two-Factor Authentication with Duo Mobile

Updated: February 15th, 2022

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Check your CCAC email for a Duo Security Enrollment email If you did not receive the email, contact the ITS ServiceDesk It is easier to setup Duo from a larger screen, such as a Desktop, Laptop or large sc...

0 min reading time 2844 views

Understanding the Financial Aid Satisfactory Academic Progress (SAP) Status in CCAC Self-Service

Updated: January 8th, 2022

Students receiving financial aid must comply with the three components of Satisfactory Academic Progress (SAP). Failure to comply with any component may result in a loss of future financial aid:  GPA of 2.0 Students must complete 67% or more of all the credits they attempt. For instance, if you are enrolled in 12 credits this semester, you must comp...

0 min reading time 803 views

Finding your Course Materials in Self-Service

Updated: September 10th, 2021

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information Click the link Bookstore Information The bookstore will open in a new tab...

0 min reading time 791 views

Receiving a Copy of the Dean's List Certificate

Updated: February 11th, 2022

Students may contact the registrar (registrar@ccac.edu) with questions about the Dean’s List. ...

0 min reading time 534 views

Understanding the Different Ways a Course could be Taught

Updated: February 11th, 2022

In-Person (Face-to-Face) In-Person (Face-to-Face) courses are where you physically meet at a location. Students attend class on designated days and times for scheduled lectures or labs with the instructor. Remote Learning (via Zoom)* Remote Learning (via Zoom) courses are where you join the class through Zoom for "live" instruction. Students attend ...

0 min reading time 1491 views

Loan Lifetime Eligibility and General Loan Information

Updated: January 12th, 2022

Loan Lifetime Eligibility and General Loan Information Federal Direct Subsidized and unsubsidized loans are federal student loans for eligible students to help cover the cost of higher education. Direct Subsidized Loans are loans made to eligible undergraduate students who demonstrate financial need. The U.S. Department of Education pays the interes...

1 min reading time 480 views

Ways to Meet with an Academic Advisor

Updated: September 26th, 2022

Through Zoom From a web browser, go to https://ccac.zoom.us/j/96355059258?pwd=R3RqSzdSQ3V5ZmQ4Smp1bmV2UlFydz09 The Zoom session will begin You will be placed into the waiting room.  When an advisor becomes available, they will bring you into the meeting. Through Zoom on a Campus Computer  Stop in at a CCAC campus and use one of our computers to meet...

0 min reading time 411 views

Requesting an Official Transcript through Student Clearing House

Updated: January 8th, 2022

A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, grades earned and degrees and awards conferred. If you attended CCAC prior to 1975 You can still place the order online, but your transcript will be available in paper format only and ...

0 min reading time 7504 views

Adding Examity to a Blackboard Course

Updated: February 23rd, 2021

Go to the Blackboard course you want to add Examity to Click on the + in the course menu Click Tool Link Name the Tool Link "Examity Live Proctor" or what you want From the Type dropdown, chose Examity Click the Submit Button It will now show in your course menu...

0 min reading time 1367 views

Determining your Dependency Status for FAFSA

Updated: January 12th, 2022

Please be aware If there are unusual circumstances which warrant consideration (for example, you are estranged from your parents for a long period of time), you can fill out a dependency override form which can be obtained through the CCAC Financial Aid Office. Answer each of the following questions, once you have received INDEPENDENT result, you do...

2 min reading time 808 views

What is a CCAC Partner Account

Updated: December 8th, 2020

Employees of organizations that partner with the College (e.g. Job Corps or food services) may be provided limited access to the CCAC network, with approval from Human Resources. These accounts are known as "partner accounts," to indicate that they are held by non-CCAC employees. Because the holders of these accounts are not employed by the College,...

0 min reading time 1112 views

Mail Merge using the Outlook Application

Updated: March 31st, 2021

Update Table of Contents What is Mail Merge?     What are Merge Fields? Before you begin Import the Data Customizing the Email Sending the Email What is Mail Merge? Mail merge lets you create a batch of documents that are personalized for each recipient. For example, a letter might be personalized to address each recipient by name. A data source, li...

1 min reading time 1223 views

Resetting / Forgot your Applicant (Discover) Password

Updated: January 9th, 2022

Go to https://discover.ccac.edu  Click the link Forgot your password? Type in the email address you used to sign up in the Email Address field Complete the reCAPTCHA  Click Send Email button You will receive an email to the email address and subject "Reset your Password CCAC:#########" Find the link to Reset Password in the email Enter your new pass...

0 min reading time 858 views

Export high-resolution (high-dpi) slides from PowerPoint

Updated: May 24th, 2022

By default, the export resolution of a PowerPoint slide that you want to save as a picture is 96 dots per inch (dpi). To change the export resolution, follow these steps: Exit all Windows-based programs. Right-click Start, and then select Run.  In the Open box, type regedit, and then select OK. Locate one of the following registry subkeys, depending...

0 min reading time 392 views

Allowing Closed Captions in a Zoom meeting using Verbit

Updated: March 8th, 2021

REMINDER Faculty will begin their class via Zoom as they normally would.  It is recommended faculty access the Zoom link 5 minutes prior to class to allow for Verbit to obtain the API key and get prepared  If using a waiting room, faculty will need to admit Verbit captions into their classroom like any other student Within the Zoom meeting, click on...

0 min reading time 1122 views

Archiving Email

Updated: March 31st, 2021

We no longer support archiving email through Outlook.  If you need to same your emails to reference in the future, please use the following: Saving an Email - Community College of Allegheny County (ccac.edu) Printing an Email - Community College of Allegheny County (ccac.edu) If you would like more information on the Email Retention Policy, go to Em...

0 min reading time 1473 views

Equipment List for an ITech Classroom

Updated: September 14th, 2022

Instructor Station Desk Space Instructor Computer and Monitor Button Panel Cable Cubby Classroom Phone Cabinet with Blu-ray DVD player and System Equipment Button Panel  Located on the instructor desk Wakes and powers on\off the Classroom Technology System Adjust the Volume PC or Laptop or Blu-ray buttons to display on the interactive touch display ...

1 min reading time 1406 views

Purchasing Books and Materials from the Bookstore

Updated: August 26th, 2022

Shop By Courses Go to CCACShop.com Click to Enter Courses button Select the Campus associated with your section number  Example: BC71 is Boyce Campus AL is Allegheny BC is Boyce BH is South HB is Allegheny NC is North  SC is South  WH is West Hills- Must order books from North Campus Location Z is Online  ALL Z section books are also available (in s...

1 min reading time 6457 views

Applying and Registering as a Visiting Student - Guide

Updated: April 8th, 2022

Who is a Visiting Student? You do not want a degree from CCAC You go to another college and want to take a course(s) at CCAC You have never attended CCAC or taken a CCAC course Steps to Applying and Getting Started Find the Course(s) you are Looking for Searching for a Course in CCAC Self-Service From a web browser, go to https://selfservice.ccac.ed...

1 min reading time 1890 views

Creating an account to Apply to CCAC - Visiting Student

Updated: March 8th, 2022

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

0 min reading time 296 views

Dropping a Courses - Guide

Updated: April 6th, 2022

Before you decide to drop from a course If you are using financial aid, it is highly recommended that you speak with the Financial Aid office prior to dropping from your class(es).   Did you check with the Dean of Students to see if there is help before you drop from the class(es)? What does "drop" mean? A drop can occur before you start your course...

1 min reading time 611 views

Using Camtasia

Updated: April 27th, 2021

Where are the licenses If an individual wants to use Camtasia, there is a training room at OCS Rm 501 that has a computer with a copy of the software. The room must be requested through Ad Astra. Camtasia is a licensed software, just as an FYI.  Another option for Camtasia, would be for the individual to purchase a copy from their department budget....

0 min reading time 926 views

Requesting a Copy of Your Diploma

Updated: February 11th, 2022

From a web browser, go to https://ccac.link/diploma-copy ...

0 min reading time 696 views

Dropping / Withdrawing Dates on the Academic Calendar

Updated: March 31st, 2022

You can find the drop and withdraw dates on the academic calendar for the current semester at https://www.ccac.edu/academics/classes-calendar-catalog.php...

0 min reading time 497 views

Scanning with a Ricoh Copier

Updated: May 11th, 2021

Note Your Ricoh copier must have a network connection and GlobalScan installed. Load your papers into the scanner Locate the GlobalScan icon Tap the GlobalScan icon Choose how you want it to save the file, Word, Excel or PDF Enter your CCAC username and password Tap Login (Optional) Adjust the scanner settings in the Scan Setting tab - Scan pages as...

0 min reading time 1451 views

Updating & Confirming your contact information in CCAC Self-Service

Updated: August 22nd, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile Log in using your CCAC username and password - Logging into MyCCAC‍  Locate what you want to add, change or remove  Personal Identity Click on the button Edit Personal Identity Enter Chosen Name Note You can only change your First Name. Due to State and Federal Guidelines and...

1 min reading time 2993 views

Password Criteria for an Employee Account

Updated: August 2nd, 2022

Password Information Password will need changed: every 180 days Account lockout: 5  authentication failures within 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categ...

0 min reading time 3567 views

Converting an Zoom Audio Transcript File .vtt to a Word Document

Updated: March 8th, 2021

Download the Audio transcript and know the location where it downloadedNotice the files is .vtt at the end Open Microsoft Word Click Open Other Documents Choose Browse Navigate to the saved audio transcript Click the F ile Click Open Word will open the transcript...

0 min reading time 3773 views

S Drive (Academic Coursework)

Updated: December 8th, 2020

On the S Drive are folders for each department where professors can place files for their students to access.  Log into a CCAC Computer Click the File Explore icon Go to This PC Under Network Locations you will see the S Drive...

0 min reading time 962 views

Completing your Loan Entrance Counseling (EC) Guide

Updated: January 12th, 2022

Entrance counseling ensures you understand the terms and conditions of your loan and your rights and responsibilities. You'll learn what a loan is, how interest works, your options for repayment, and how to avoid delinquency and default. This is an important step to understanding the DEBT you are taking on and that it MUST be repaid. Before you begi...

2 min reading time 468 views

Explanation of Areas on the Financial Aid Status Page in CCAC Self-Service

Updated: January 12th, 2022

Navigation Menu Navigation Menu in CCAC Self-Service The Navigation Menu Bar can be used to view information from several different de... The Navigation Menu Bar can be used to view information from several different sections of CCAC Self-Service. Once you click on a specific icon(s) or the hamburger menu button , the expanded listing and titles of ...

0 min reading time 814 views

Logging into a Placement Test

Updated: February 9th, 2021

Before you begin It is suggested you take your placement test On a stable internet connection On a computer with a screen larger than 10"  Go to https://courses.ccac.edu Log in using your NetID and password In the My Courses section, click the test you want to take...

0 min reading time 1727 views

Finding Instructor Contact Information in CCAC Self-Service

Updated: January 21st, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information...

0 min reading time 892 views

Exemptions for the Placement Test

Updated: September 12th, 2022

Choose the option that best describes you to see if you are exempt from the placement test. Decision Tree Does the class you want to take have a pre-requisite?  Yes No Add Button Did you Graduate from High School within the last 5 years  Complete College-Level English or Math Courses Take the placement test before None of the above Add Button Did yo...

2 min reading time 5145 views

Where to Find Your 7-Digit Student Number

Updated: April 26th, 2022

Your Student ID number can be found on: Student Not Registered for Classes Yet: On the discover.ccac.edu main page, once logged in, under the "My Profile" section. In email with the subject “You've been Accepted! These are your next steps! CCAC:########” In email with the subject “CCAC Placement Test Instructions CCAC:#########” In email with the su...

0 min reading time 4685 views

Accommodations to the Placement Test

Updated: July 13th, 2022

Student with Disability Before you take the placement test You must contact supportive services for students with disabilities to take any of the tests. Accommodations can be requested for the placement test.  To request accommodations, please contact Supportive Services for Students with Disabilities at SupportiveServices@ccac.edu  Limited Technolo...

0 min reading time 2452 views

Troubleshooting the ITech Classrooms

Updated: May 23rd, 2022

The system isn't working properly - Turning Off equipment in an ITech Classroom with Button Controls The Interactive Display is not showing anything, but the computer is - Second monitor is not displaying anything‍ Still need help? Contact the ServiceDesk - https://ccac.link/its-help...

0 min reading time 886 views

U Drive (Shared Drive)

Updated: January 13th, 2021

On the CCAC network there are a few U: drives, often referred to as Shared Drives, that contain folders for different groups and departments. CCAC employees can use these drives in order to share files between other users within their group without needing to send individual copies to them. Folders on the Shared Drives are protected so that only use...

1 min reading time 1485 views

Installing and Connecting to VPN using GlobalProtect for the 1st time

Updated: December 18th, 2020

You will also need: Two-Factor Authentication (Duo Mobile) to access VPN Make sure your computer and virus software meet the requirements CCAC Devices Already have VPN installed on them - Connecting to the VPN using GlobalProtect Windows Go to: https://remote.ccac.edu Sign in with your CCAC Username and Password Authenticate using the Two-Factor Aut...

0 min reading time 1786 views

Clearing a Browser's Cache / Browsing Data

Updated: September 26th, 2022

Typically, pressing CTRL+SHIFT+DELETE while in the browser will bring the Clear Browser Data screen up. Chrome On your computer, open Chrome. At the top right, click 3 dots Click Settings Under Privacy and Security, click Clear browsing data Choose All Time from the Time range drop-down menu Choose the following types of data to clear Cookies and ot...

0 min reading time 2605 views

Downloading and Installing EasiNote at home

Updated: May 17th, 2021

Go to https://www.getcleartouch.com/download/easinote/ Click the Download button Unzip the file Open the folder Locate the .exe file Double click the .exe file Click the Next button Click the Install button The install will begin Click the Finish button when install is complete...

0 min reading time 3635 views

Changing the displayed name in a Zoom meeting

Updated: January 9th, 2021

Display Name location From inside a Zoom meeting Locate the Participants icon In the participants pane, click the More button Choose Rename Type the name you want Click the Ok button...

0 min reading time 977 views

Accessing Past Course Catalogs

Updated: September 29th, 2022

Warning Course catalogs are archived each year due to courses and programs changing and updating the course objects to meet today's standards. Choose the current year to see the most up to date information.  Go to https://catalog.ccac.edu/ You will see the Catalog home page Locate the Archives section drop-down Click the drop-down arrow Click the ye...

0 min reading time 1013 views

Transferring a Call from your Desk Phone

Updated: May 17th, 2021

From a connected call Press the Transfer button. Enter the transfer recipient’s phone number Press the Transfer button or the Transfer softkey (before or after the recipient answers)....

0 min reading time 918 views

Adding a User to the Online Student Account Center

Updated: February 10th, 2022

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side Click Authorized User   Click Add Authorized User tab Enter the email address of the authorized user you wish to add Define the level of Access you wish to provide by clicking YES or NO to each quest...

0 min reading time 969 views

Placing someone on Hold from your Desk Phone

Updated: May 17th, 2021

Press the Hold button. The hold icon appears and the line button flashes green To resume a call from hold, press the flashing green line button, Resume or Hold....

0 min reading time 967 views

Logging into Panopto using a provided Panopto Video Link

Updated: May 26th, 2021

Click the Panopto link URL provided Click the first  drop-down, it might say Panopto Choose the option Blackboard from the drop-down Click the Sign in button Do NOT sign in with your CCAC username and password Click the Sign in with third-party account drop-down Choose the option Login with SSO from the Sign in with third-party account drop-down You...

0 min reading time 1068 views

Setting a Default Program

Updated: February 10th, 2021

Click the search Begin typing Default Apps Click the Open Select the app you want to change  From the pop-out, choose the app you want to be the default Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click on Apps Click on Default apps Select the app you want to change  From the pop-out, choose ...

0 min reading time 1021 views

Navigation Menu in CCAC Self-Service

Updated: January 27th, 2022

The Navigation Menu Bar can be used to view information from several different sections of CCAC Self-Service. Once you click on a specific icon(s) or the hamburger menu button , the expanded listing and titles of all the navigation links will be shown....

0 min reading time 1117 views

Requesting access for VPN

Updated: June 21st, 2021

Depending on your position within the college, you may automatically receive Virtual Private Network (VPN) access. If you do not have Virtual Private Network (VPN) access and need it (non-exempt) and want to use your own device (BYOD); you may request Virtual Private Network (VPN) access. If you are a CCAC employee, please sign into the Help Center ...

0 min reading time 1474 views

Turning your Laptop on using the Power Button

Updated: April 6th, 2021

With the laptop open, locate the power button Press the power button for 2 seconds The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up...

0 min reading time 888 views

Resetting your Voicemail Pin

Updated: May 17th, 2021

Before you begin If you are off campus, you must be on VPN to reset your pin. Note You cannot reset a shared voicemail pin. You will need to contact the CCAC's ServiceDesk to do that.  Open any web-browser (Internet Explorer, Google Chrome, Firefox…ect.) and type in https://ccac.link/reset-voicemail-pin At the single sign-on page (SSO), type in your...

0 min reading time 1155 views

Zoom Etiquette

Updated: January 4th, 2021

Use the video option when possible. Look into the camera when talking instead of looking at yourself The more light, the better Dress appropriately  Be aware of your audio and video surrounding and settings  Ensure that you have a clean, work-appropriate background, or try a virtual background.  Stay on mute if you’re not talking Don’t eat during th...

0 min reading time 1438 views

Screensharing and Audio Sharing in Zoom

Updated: February 23rd, 2022

Zoom Application (Computer/Laptop) While in your Zoom meeting Click the Share Screen button  located in your meeting controls Select one of these screen share options: Basic: Share your entire desktop, specific application window, whiteboard, or iPhone/iPad screen Advance: Share a portion of the screen, Music or Computer sound only, content from a 2...

1 min reading time 1221 views

Signing up for CCAC Alerts, for a non CCAC student or employee

Updated: December 10th, 2020

Anyone who doesn't have an active CCAC student or employee account can still sign up to receive text alerts from CCAC, but   not   voice or email alerts. To sign up for SMS text alerts,   text CCACALERTS to 67283 . ...

0 min reading time 962 views

New Hire Getting Started Guide - IT

Updated: March 16th, 2022

Welcome! We are glad to have you on the team! Below are five pieces of information that we think will be helpful for you on your first day or two using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need. Turn on your computer CCA...

2 min reading time 3490 views

Setting up and Accessing your email through Outlook

Updated: May 17th, 2021

Windows Computer CCAC Device Open the Outlook Application Make sure your CCAC email is correct Click the Connect button Chose Exchange Uncheck Set up Outlook Mobile on my phone, too Click the OK button Your email will begin to load Mac Computer Information Coming Soon Browser / OWA When to use this option If you are at home/ public area On a CCAC Cl...

0 min reading time 2830 views

Downloading and Install Microsoft Office

Updated: February 18th, 2022

Windows Installer Information This installation will include: Word, Excel, PowerPoint, Outlook, OneNote, Teams, Publisher, Access and Skype Screenshots were taken on Windows Version 1809 Go to https://portal.office.com/account  Login using your CCAC Email Address, then click  Enter your password, then click  Click the Install Office button If you ne...

1 min reading time 6947 views

Drawing in EasiNote

Updated: September 22nd, 2022

From within EasiNote Tap the Pencil Icon Tap the Pencil Icon again to display settings Change the drawing type Change the size Change the color Begin drawing on the screen...

0 min reading time 852 views

Connecting to CCAC-Wireless Wi-Fi

Updated: March 14th, 2022

Windows From the taskbar, click the Wi-Fi icon From the available Wi-Fi networks list, choose CCAC-wireless Click the Connect button Enter your CCAC username and password Click the OK button Click the Connect button to accept the certificate You are now connected to the CCAC-Wireless!   Mac Locate CCAC-wireless in the list of available Wi-Fi network...

1 min reading time 2113 views

Setting up a Payment Plan in the Online Student Account Center

Updated: February 10th, 2022

Warning Step 10 explains how to setup Automatic Payments. This article shows how to set up a payment plan that does not have automatic payments.  Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍ Click Payment Plans tab Click Enroll Now button Click Select Term button with drop down arrow Click Sel...

0 min reading time 1453 views

Verification of a Degree through the National Student Clearinghouse

Updated: February 11th, 2022

From a web browser, go to http://www.degreeverify.com/ Click the Verify Now button Choose the option that best describes you Click the Next button Follow the prompts from the National Student Clearinghouse website If you encounter a problem. If you encounter any problems with the website, contact the National Student Clearinghouse Contact National S...

0 min reading time 969 views

Take a Photo (Scan) and Convert it to a PDF from Microsoft Office App

Updated: January 14th, 2022

Before you begin, you will need Microsoft Office for iOS or Android - Downloading and Install Microsoft Office‍  Tap the Microsoft Office App icon Tap the Actions icon Tap Scan to PDF Try your best to get the orange border to align with the paper Tap the Capture button to take a photo of the paper You will see a preview You can also tap and drag the...

0 min reading time 656 views

Troubleshooting Laptop that will not Power On

Updated: December 7th, 2020

Unplug AC adapter and everything connect from the laptop Press and hold the power button for 15 – 17 seconds Plug the power adapter into the wall  Connect the power adapter to the laptop Press the power button to power up the laptop Once powered up, keep the laptop charging the battery to full...

0 min reading time 836 views

Joining Collage to Screen Share to the Interactive Touch Display

Updated: July 30th, 2021

Warning Screensharing will show what is on your screen. Similar to what you would see when you look at your devices screen.  Before you begin You must be connected to CCAC Wi-Fi (not guest) - Connecting to CCAC-Wireless Wi-Fi Article  Reminder All devices must be "Accepted" on the Interactive Touch Display , before the device will appear on the disp...

1 min reading time 1244 views

Locating the Personnel Directory

Updated: January 4th, 2022

From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx...

0 min reading time 436 views

Accessing the Online Course Catalog

Updated: April 7th, 2021

A course catalog is an organized, detailed, descriptive list of course offerings at a college. It is a multi-page document that lists the courses taught at a school by discipline, complete with a brief description of each course. Educational organizations usually publish a course catalog with additional information covering academic and administrati...

0 min reading time 1138 views

Zoom or Move the Canvas in EasiNote

Updated: May 17th, 2021

From within EasiNote Tap the Hand Icon Choose to Zoom or Move the canvas To Zoom: Pinch In to Zoom In Pinch Out to Zoom Out To Move Around: Tap the screen and drag your hand to move the canvas...

0 min reading time 788 views

Locating Discipline specific tools in EasiNote

Updated: May 17th, 2021

Discipline Specific Tools you can find Grid Paper Lined Paper On/Off Switch Compass Protractor Ruler and more!! From within EasiNote Tap the Treasure Box icon Choose the Subject or Disciple to see the options...

0 min reading time 1071 views

Turning on Virtual Background in Zoom

Updated: January 20th, 2021

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Windows / Mac Open the Zoom Desktop clientIf it is not on your desktop, look in the programs list under Zoom or search for Zoom on the computer Sign in to the Zoom desktop client. Click your profile picture, then click Se...

0 min reading time 1408 views

Confirming Emergency Contact Information in CCAC Self-Service

Updated: January 12th, 2022

Directions Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation Click the Confirm button You will see an alert confirming your confirmation  ...

0 min reading time 954 views

Disconnecting from VPN / GlobalProtect

Updated: December 10th, 2020

Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click on the Disconnect button Once disconnected, the GlobalProtect window will say "Not Connected"   Mac Navigate to Launchpad Locate the GlobalProtect Application Click the Disconnect button  ...

0 min reading time 1540 views

Reconnecting your Laptop to your Docking Station

Updated: December 1st, 2020

Warning If this is the first time using the docking station you will need to approve it, click here for directions.  Laptop is Off Plug the docking station cable into the laptop Press the power button on the docking station The laptop will turn on (this may take up to 20 seconds) Video   Laptop is On Plug the docking station cable into the laptop Th...

0 min reading time 1110 views

Listing of Opened Computer Labs

Updated: September 8th, 2022

COVID-19 Protocols Appropriate COVID 19 protocols are to be followed at all times while on campus. Including the wearing of face masks and maintaining physical distancing. For more information, go to COVID-19 Update CCAC Webpage Hours of Operation Computer labs follow the campus/center and building's hours of operation Computer Speakers It is STRONG...

0 min reading time 2293 views

Where to Find Your 7-Digit Employee Number

Updated: January 27th, 2022

Your Employee ID number can be found on: CCAC Photo ID (last 7 digits on the back of the card) CCAC Self-Service under "Colleague ID" ...

0 min reading time 750 views

GoReact Guide for Student - Getting Started

Updated: March 26th, 2021

Update Table of Contents What is GoReact? Submitting an Assignment What is GoReact? GoReact is a cloud-based video software for providing time-coded feedback, grading, and critique of speeches, presentations, lessons, and performances. This tool for faculty allows students to complete a skills development video assignment using their webcam and micr...

0 min reading time 2125 views

Guidelines and Standards for Content on Digital Signage

Updated: September 12th, 2022

Overall Content College appropriate  Within the CCAC guidelines and image/branding standard Image Content Ratio: 16x9 (Horizontal) - NOT quare or Vertical Dimentsion: 1920x1080 px @ 300ppi Content should take up most of the screen space Leave space on the outer border   Video Content Ratio: 16x9 (Horizontal) Full HD (1080p) 1920x1080 px @72ppi Font(...

0 min reading time 78 views

Printing an Email in Outlook

Updated: March 31st, 2021

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Print Select the desired printer Click Print   Browser / OWA Select the mail by clicking it once or double click to open the email Click the ellipsis (…) Click Print  ...

0 min reading time 1037 views

Overview of Snagit

Updated: May 14th, 2021

Snagit is an easy-to-use, high-quality screen capture and recording tool. This software can be used to document processes, annotate images, record webinars, meetings, and more....

0 min reading time 1243 views

Change what closing the Laptop Lid does

Updated: July 20th, 2021

From the taskbar locate the magnifying glass Type Change what closing the lid does in the Type here to search field Choose the Open option In the Plugged in column and the When I close the lid row, click the drop-down menu Choose Do Nothing Click the Save Changes button...

0 min reading time 794 views

Access the Online Student Account Center - Authorized User

Updated: February 10th, 2022

From a web browser, go to https://secure.touchnet.net/C23065_tsa/web/login.jsp Enter the email address the student used to grant you access Enter the password you created when creating your account Click Login button...

0 min reading time 630 views

Creating a CCAC Zoom Account

Updated: June 16th, 2021

Before you begin You have an active CCAC username (NetID) and Password Go to https://ccac.zoom.us/ Click the Create button Enter your CCAC Username and P assword Click the Sign In button Your account has now been created!...

0 min reading time 1442 views

Adjusting the Volume of a Current Call from your Desk Phone

Updated: May 17th, 2021

While on a call Press the - to lower the volume Press the + to raise the volume...

0 min reading time 742 views

Information on the Schell Games Apprenticeship Program

Updated: August 16th, 2022

Attention The Schell Games Apprenticeship Program has its apprentices for the Fall 2022 semester. Please continue to watch this space for more information about future opportunities. About the Apprenticeship Schell Games is partnering with CCAC to sponsor an apprenticeship program for students interested in the gaming industry. The program’s hybrid ...

0 min reading time 407 views

Adding Duo Mobile to a New Phone

Updated: October 5th, 2021

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Go to https://duo.ccac.edu  Log into your CCAC account using Single Sign-on Click the Sign In button Click the Settings button, in the top right Click Add a new device option Click the Call Me button  Acce...

0 min reading time 1922 views

What is Respondus LockDown Browser

Updated: February 10th, 2021

LockDown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that LockDown Browser be used, you will not be able to take the test with a standard web browser. LockDown Browser should only be used fo...

0 min reading time 1291 views

Submitting an Assignment in GoReact

Updated: March 26th, 2021

Go to Blackboard through the MyCCAC Page. Go to the assignment in your Blackboard course Go to your assignment, click the title Look for the GoReact Symbol next to the assignment Click the Start Assignment button Enter the Title Name  Enter All who are presenting Click the Continue button Choose the option you want to use for recordingThe example wi...

0 min reading time 1318 views

Event not showing as available in Calendly

Updated: May 17th, 2021

Your marked as "busy" on your Calendar Where the event is supposed to be you may have an event to "hold the spot" or you may have an all-day event setup that is not allowing for Calendly to provide an open date.Solid left lines beside the event are indicators your calendar event is marked busy. Date Range is Set Wrong Depending on how your event was...

0 min reading time 919 views

Connecting to the VPN using GlobalProtect

Updated: February 10th, 2022

CCAC Laptops Already have GlobalProtect is installed.  Non-CCAC Laptops  This article should be used AFTER you have installed and setup the VPN software for the first time. Click here if you still need to do this. Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click the Connect button Log in us...

0 min reading time 1979 views

Placing yourself on Mute from your Desk Phone

Updated: May 17th, 2021

While on a call, press the Mute button. The button glows to indicate that Mute is on. Press Mute again to turn off....

0 min reading time 898 views

Logging into Calendly

Updated: September 28th, 2021

Go to Calendly.com  In the top right of the screen, click the Log In link Type in your CCAC email address Click Log In Click "Log in with single sign-on" Enter your CCAC Credentials Click Sign-in ...

0 min reading time 1139 views

Logging into the Online Course Catalog

Updated: April 7th, 2021

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Enter the email address you used to create your account in the E-Mail Address field Type the password you used to create your account in the Password field  Click the Login button...

0 min reading time 1111 views

Disconnecting from a Network Drive

Updated: December 1st, 2020

Open File Explorer Left-click This PC Right-click on the network drive you want to disconnect Click Disconnect Reminder When your password expires and you have updated it, connections to network drives on personal device/computer will need to be reconnected....

0 min reading time 799 views

Locating CCAC Financial Aid Forms on the CCAC Website

Updated: January 12th, 2022

From a web browser, go to https://www.ccac.edu/financial-aid/financial-aid-forms.php...

0 min reading time 636 views

Creating an account to Apply to CCAC - New Student

Updated: March 2nd, 2022

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

0 min reading time 1395 views

Distribution Lists in Outlook

Updated: April 5th, 2021

What is a Distribution List? A distribution list is a group of mail recipients that is addressed as a single recipient. Distribution lists are used to send email to groups of people without having to enter each recipient's individual address. Where can I find them and what do they look like? Address Book You will notice that a distribution list has ...

0 min reading time 953 views

Connecting a laptop to a dock for the 1st time

Updated: March 31st, 2021

What you need to know before beginning On the Left-hand side of your laptop there will be a slot to plug the docking cable into the laptop. There is a lightning bolt ⚡ symbol beside the slot. With the laptop open, take the docking station cable and plug it into the laptop  An "Approve Thunderbolt Device" window will appear on the screen Expand the d...

0 min reading time 1039 views

Re-Enrolling and Registering as a Returning Student - Guide

Updated: April 1st, 2022

Who is a Returning Student? Somone who has taken classes at CCAC and is returning after a year or more break Steps to Re-Enrolling and Getting Started Confirm your Identification About and Accessing the Virtual Registration Welcome Center Before you visit, you will need: Photo ID Proof of permanent residence From a we... Before you visit, you will n...

0 min reading time 325 views

Image is showing on the wrong monitor

Updated: December 1st, 2020

If you have multiple monitors, your computer may think that the left monitor is on the right, but physically on the left side. Right Click on the Desktop Choose Display Settings Click the Identify button Left Click and Hold the screen you want to move Drag the screen to the location it should be Release the mouse button Click the Apply button Video...

0 min reading time 1028 views

Checking for Windows Updates

Updated: February 16th, 2021

Click here to open the Windows Update Settings Click the search Begin typing Windows Update settings Click the Open Click the Check for Updates button Download and Install any updatesA restart may be needed Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click on Update & Security Click on Wi...

0 min reading time 1066 views

Announcements and Alerts in CCAC Self-Service

Updated: February 24th, 2021

You will find alerts and notification in at the top of each page in CCAC Self-Service. Depending on the page, the alerts will be tailored to that specific area. ...

0 min reading time 957 views

Removing someone's Screen Share capabilities from Collage

Updated: July 30th, 2021

While others are screen sharing, you can click the X in the bottom left of their window to stop their screen sharing.  Alternate way to remove someone's screen From the interactive touch display, tap the Collage  button. This button is floating, it can be moved around the screen Tap View the Device List >  A window will appear with the list of co...

0 min reading time 843 views

Completing your Master Promissory Note (MPN)

Updated: January 12th, 2022

The Master Promissory Note (MPN) is a legal document in which you promise to repay your loan(s) and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan(s). An MPN is good for up to 10 years unless certain conditions are present. When to Complete or Renew your MPN If you have not h...

1 min reading time 561 views

Federal Student Loans - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under How Student Loans Works section. Click the Continue button. Read the Information provided under Federal Student Loan Types section. Click the Continue button. Read the Information provided under the What are the Max Loan Amounts I Can Borrow section. Click the Continue button. Read the Information provided under t...

0 min reading time 484 views

Signing and Viewing an Agreement in CCAC Self-Service

Updated: October 14th, 2021

Delete If an agreement is not available to sign Contact the Registration Department - Registration Services (ccac.edu) From a web browser, go to https://selfservice.ccac.edu/Student/Agreements Locate the agreement you need from the listNOTE: the agreement will be listed as Incomplete in the Status column Click the View link (OPTIONAL) Print the agre...

0 min reading time 1399 views

Downloading and Installing Navigate Student App

Updated: August 4th, 2022

Navigate Student App The app is for students only. Faculty and Staff should use the web browser to log in.  iPhone App Store Link https://apps.apple.com/us/app/guide-college-simplified/id950433229 Open the App Store Search "Navigate Student" Click the Get button Android Play Store Link https://play.google.com/store/apps/details?id=com.eab.se&hl=...

0 min reading time 175 views

Setting Up a New Availability in Calendly

Updated: June 9th, 2021

Log into Calendly Click Availability Click the New Schedule button Name the Schedule Click the Create button  Make changes to the new scheduleChanges will automatically save OPTIONAL: Add override dates if needed  From the Active On menu, choose the events that this schedule applies to Click the Save button when finished...

0 min reading time 731 views

Requirements for an Invalid Student ID Number

Updated: June 13th, 2022

When entering your Seven-Digit Student ID (Colleague) number and it displays invalid, here are the reasons why this may happen.  You have not registered to take a Placement Test You are not registered for Classes You don't or have not applied for and received Financial Aid You do not have a recent driver's license on file Other reasons could be: You...

0 min reading time 7157 views

Where to Send a High School Transcript

Updated: March 31st, 2022

When do I send a high school transcript? If you are taking dual-enrollment (college level) courses while in high school  If you graduated within the last 5 years and want to take courses at CCAC If your overall graduating GPA is 2.7 or higher during your last/final semester as a senior What should be included in my high school transcript? Overall Gr...

0 min reading time 297 views

Site Not Shared in MyCCAC

Updated: October 14th, 2021

If you are logging into MyCCAC, and receive the screen error "Sorry, this site hasn't been shared with you." you will need to contact the ITS ServiceDesk. Why does this happen? You recently created your NetID, and the system has not processed the account creation completely. Occasionally, it can take up to 24 hours for the system to complete The acc...

0 min reading time 532 views

Accessing the Community Education Course Catalog

Updated: February 11th, 2022

CCAC Community Education offers non-credit, fee-based classes and activities designed to serve individuals with educational goals that do not require college credit. Classes are available across a wide array of subjects, times and locations. Take courses in subjects ranging from business to computers, languages, fitness, cooking, dance, and much mor...

0 min reading time 480 views

How much you can expect to borrow - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under Estimating Your Annual and Total Student Loan Debt Click the Continue button Select the Type of Degree you are seeking – Associates or Certificate Enter your Field of Study (optional) Click on the View Data button. Use the calculator provided to help you with expected future debt. Click the Continue button. Read t...

0 min reading time 416 views

Archiving a Team Space in Webex

Updated: May 3rd, 2022

After your team has been working together for a while, you might have spaces that no one is using anymore. When you archive a team space in Webex, you're not deleting it, but it moves from your spaces list to your Archived Spaces list and it won't be included in searches. You can only archive team spaces, not your other spaces. Go to the team space ...

0 min reading time 925 views

Requesting consideration for Special Circumstances for Financial Aid

Updated: January 12th, 2022

Contact the CCAC Financial Aid Office to discuss the circumstances that have led to a major impact of your or your family’s income.Examples include, but not limited to:•    Loss of employment.•    A one-time large payout that occurred on your tax form. Ask the CCAC Financial Aid Office to provide you with a Special Circumstances form.  Submit the fo...

0 min reading time 519 views

Register for the Placement Test

Updated: April 20th, 2022

Reminder If you need to take both placement tests, you will need to sign up for both Mathematics and Reading.  Go to https://discover.ccac.edu/RecruitNewWFE/Events Choose the placement test you want to take Scroll down to the bottom of the screen, click the Register button Sign in using the email and password you used when you completed your CCAC ad...

0 min reading time 2011 views

Setting your Default Printer

Updated: May 11th, 2021

Click the search Begin typing Printer & Scanner Click Open Click the printer you want to be the default printer Click the Manage button  From the pop-out, choose the Set as default button Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click Devices Click Printer & Scanner Click the print...

0 min reading time 1243 views

Sending a Transcript from another College

Updated: March 31st, 2022

Please Note: If you have earned credits from another institution, you may be able to transfer some or all of those credits to CCAC, up to 45 credits for an Associate Degree CCAC requires an official transcript for each institution attended You may also receive credit for AP, CLEP, DSST and Military coursework Ways to Submit a College Transcript Elec...

0 min reading time 994 views

Request Content to be put onto Digital Signage

Updated: August 24th, 2021

Online Form - Digital Signage Request Form...

0 min reading time 1747 views

Support for PortfolioGen

Updated: April 7th, 2021

What is PortfolioGen PortfolioGen gives professionals, teachers, students and educators the tools needed to highlight and demonstrate their skills in a modern and unique way that goes beyond traditional binders. Developed by teachers, PortfolioGen makes it easy to create a customized online portfolio to showcase and share your skills, education, wor...

0 min reading time 1660 views

Viewing your schedule from CCAC Go App

Updated: January 14th, 2022

NOTE You must be logged in as a student to see your My Schedule tile From the CCAC Go home screen, tap My Schedule Your whole semester schedule will load, this includes late start classes Tap Meeting Information for more information about that course...

0 min reading time 516 views

Creating your Email Signature in Outlook

Updated: February 10th, 2021

Signature Template Name Title   Department Community College of Allegheny County 800 Allegheny Avenue Pittsburgh, PA  15XXX Ph: XXX.XXX.XXXX ccac.edu     From Outlook Open Outlook Click the New Email button Click the Signature button Choose Signatures... Click the New button Create a Name for this signature Click the Ok button Paste the content in t...

0 min reading time 2065 views

Setting an Out of Office / Away Message in Outlook

Updated: March 23rd, 2021

Away Message Template I am currently out of the office but will respond when I return to the office on DAY, ##/##. For related requests/issues, please contact PERSON FIRST & LAST NAME, JOB TITLE, for assistance at (###) ###-#### or email them at username@ccac.edu.   Outlook Open Outlook Click on File Click Info Click Automatic Replies Turn on Au...

0 min reading time 1162 views

Accessing the Phone Directory from your Desk Phone

Updated: March 16th, 2022

Press the Contacts button. Select a directory. (Use the Navigation bar and round Select button to scroll and select). Use your keypad to input search criteria. Press the Submit softkey. To dial, scroll to a listing and press the Dial softkey....

0 min reading time 803 views

Connecting to CCAC-Guest Wi-Fi

Updated: March 11th, 2022

Guest Wireless Information The username and password are valid for 3 days (72hrs).  Windows On the taskbar, click the Wi-Fi icon Click on CCAC-Gues t from the available Wi-Fi list Click the Connect button A browser page will open Click the Create a Guest Account link Enter your information Click the Create Account button You will receive a text mess...

0 min reading time 1127 views

Enabling Security features for Participants in Zoom

Updated: March 30th, 2021

From within a Zoom meeting Locate the Security section Click the Shield Under the Allow participants to section Choose the options you want to allow the participants to be able to do in the Zoom meeting A check mark will appear by the things the participants can do...

0 min reading time 811 views

Knowing when your Password is about to Expire

Updated: June 13th, 2022

Browser Email / OWA Pop Out Alert In the web browser version of your email, a pop out from the top right of the screen will appear   CCAC Computer If you are on a CCAC Computer, a pop out from the bottom right of the screen will appear   Through Email 3 days before your password expires, you will receive an email alerting you that it is time to rese...

0 min reading time 2271 views

Setting Up Your Refund Method in the Online Student Account Center

Updated: February 10th, 2022

Before you begin You will need your Routing and Checking numbers for your direct deposit Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Refunds Tab Click Choose Your Refund Delivery Method button The Heartland ECSI page will load Scroll down to see the two refund method options Click the ...

0 min reading time 1209 views

Adding the From and Bcc field to Outlook

Updated: March 23rd, 2021

From the Outlook Application, click the New Email  Click the Options tab In the Show Fields section Click From Click Bcc You will see the options are now available to use...

0 min reading time 1234 views

Error Logging into Navigate - Troubleshooting

Updated: August 4th, 2022

Note Navigate is for currently enrolled students "Incorrect CCAC Username or password" at Sign in Screen One of the following could be the problem: Your CCAC Account is not activated Your CCAC Username is not correct Your CCAC Password is not correct or has expired "Uh-oh..." or "Something went wrong"  Your CCAC account is not in the Navigate system...

0 min reading time 168 views

Logging into Navigate

Updated: August 4th, 2022

Web browser  Website Experience  Navigate works best in Google Chrome From a web browser, go to https://ccac.campus.eab.com/ Enter you CCAC Username and Password Click the Sign In button You will then be taken to your Navigate Home  Delete  Mobile App - Navigate Student Note The app is for students only. Faculty and Staff should use the web browser ...

0 min reading time 238 views

Viewing your 1098T Statement in the Online Student Account Center

Updated: February 10th, 2022

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click My Account Tab Click Statement Tab Click 1098T Tax Statement Tab Most Recent will appear at top Click the View button under Action for the year you want to view. A PDF will begin to download....

0 min reading time 2209 views

Requesting a Partner Account

Updated: March 11th, 2022

Note:  This is a two step process and two forms will need to be filled out per request The CCAC Partner (the person for whom the account is being requested) will need proper photo ID to upload to the The Internet Acknowledgment Form part of the DocuSign process. For the CCAC Hiring Administrator: Please only click the link with the intent to complet...

1 min reading time 2043 views

Removing an Authorized User in the Online Student Account Center

Updated: February 10th, 2022

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Find My Profile Setup section on right hand side   Click Authorized User   Click the Gear under Action for the user you want to remove   Choose and click Delete from the drop-down menu Click OK button Confirmation will appear and user will be remov...

0 min reading time 969 views

Accessing Settings for a Desk Phone

Updated: May 17th, 2021

From your desk phone, press the settings button (gear) Scroll to find the setting you want to change...

0 min reading time 853 views

Viewing Closed Captions from a Verbit Transcriber

Updated: March 8th, 2021

After Verbit has established connect with your class, a popup within Zoom will alert you Closed Caption is available Click on the Closed Caption icon in Zoom Choose Show Subtitle from the menu to view the real time captions In the example below, subtitles were turned on View Full Transcript will open a pane on the right side of the screen where full...

0 min reading time 813 views

Checking the Status of your Financial Aid Application in CCAC Self-Service

Updated: January 8th, 2022

Once CCAC has received your FAFSA, it is critical that you continue to check your Financial Aid status to determine if Action is needed, the file is Complete, or current staff review is In-progress. The process time for CCAC to receive a submitted/updated FAFSA can take up to 3-5 business days. If you have EXCEEDED this time period, please check you...

0 min reading time 513 views

Using the Table of Contents in Panopto

Updated: May 11th, 2021

Browser / Blackboard Begin viewing the video you want to download On the far left will be the table of contents Tap the title you want to skip to Panopto App From within the Panopto App Tap the on the video you want to view Once loaded you will be able to see the Table on Contents Tap the title you want to skip to...

0 min reading time 817 views

Creating a Profile for the Online Course Catalog

Updated: April 7th, 2021

What is a portfolio profile? When browsing the catalog, users may make any page a favorite, which will add to their portfolio.  You can also come back to your portfolio to see the programs, courses, and divisions that you may have favorited.  Creating a profile From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the...

0 min reading time 1017 views

Submitting your Transcripts to CCAC - Guide

Updated: March 31st, 2022

High School Where do I Send my High School Transcript When do I send a high school transcript? If you are taking dual-enrollment (colle... When do I send a high school transcript? If you are taking dual-enrollment (college level) courses while in high school  If you graduated within the last 5 years and want to take courses at CCAC If your overall g...

0 min reading time 407 views

Adding / Editing Emergency Contact in CCAC Self-Service

Updated: January 12th, 2022

Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation  Click the Add New Contact Button Fill out the Emergency Contact Information Click Add Contact Confirming the Emergency Contacts Listed Confirming Emergency Contact Information in Self-Service Go to https://selfservice.ccac.edu/Student/UserProfile/EmergencyInformation Click....

0 min reading time 1122 views

Holds on a Student Account in Navigate

Updated: August 4th, 2022

Holds are updated every 24 hours in Navigate, check back tomorrow to see if it’s successfully been resolved in Navigate....

0 min reading time 106 views

Updating your refund method in the Online Student Account Center

Updated: February 10th, 2022

Before you begin You will need your Routing and Checking numbers for your direct deposit Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Click Refunds Tab Click Update Your Refund Choice button The Heartland ECSI page will load Scroll down to see the two refund method options Click the Select Bu...

0 min reading time 1065 views

Locating the Courses/ Master Syllabi in the Course Catalog

Updated: September 29th, 2022

From a web browser, go to https://catalog.ccac.edu/ From the left-side menu, click Courses/ Master Syllabi Use the drop-down menu to choose the correct catalog Use the Course Filter to narrow and search your results...

0 min reading time 343 views

Find my CCAC program requirements in CCAC Self-Service

Updated: September 10th, 2021

From a web browser, go to https://selfservice.ccac.edu/Student/Planning Click View Your Progress Review your progress towards completion of your program at the top section of My Progress.The Progress bar will fill as your complete the requirements of your program....

0 min reading time 826 views

Releasing a Spam Quarantine Email

Updated: April 6th, 2021

Update Table of Contents What is the Spam filter? How do I access the Spam filter? How do I release an email from the Spam filter? How long will emails last in the Spam filter? What is the Spam filter? CCAC Spam Filtering: Spam filters are used to detect unsolicited and unwanted email and prevent those messages from getting to your inbox.  CCAC uses...

0 min reading time 1091 views

Panopto Guide for Students - Getting Started

Updated: May 11th, 2021

Update Table of Contents Viewing a Panopto Video Using the Table of Contents to Skip Downloading a Panopto Video Need more support? Your instructor is using Panopto, the Lecture Capture system that can record and publish lectures and classroom video for you to view outside of class. You can view these videos from your Blackboard course or though the...

1 min reading time 1881 views

Sharing a LinkedIn Learning Course

Updated: January 4th, 2021

Go to my.ccac.edu Under the Quick Links section, click the link LinkedIn Learning Find the course you want to share Locate the share arrow, in the top right of the video screen Choose the option for the way you wish to share...

0 min reading time 1550 views

Enrolling using a Class Key into a WebAssign Course

Updated: June 7th, 2021

Before you begin Your instructor might give you a class key like MYSCHOOL 1234 5678 to enroll in your class.Enroll yourself in each class section only once. A class key does not verify payment.  ENROLL WITH A CLASS KEY Go to https://webassign.net/login.html and click Enroll with Class Key. Enter your class key and click Enroll. If the correct class ...

0 min reading time 1042 views

Comparison of Panopto vs GoReact

Updated: July 14th, 2021

An asynchronous lecture tool Panopto Software on the computer or Panopto Recorder with the web browser Lecture recording Yourself Computer screen Use an external camera Upload prerecorded videos Ahead of time lecture recordings Release the lectures at a specific time Create a video/lesson playlist Embed a single video into Blackboard Add video into ...

0 min reading time 818 views

Password Criteria for a Student (NetID) Account

Updated: June 13th, 2022

Password Information Password will need changed: every 180 days Account lockout: 5 authentication failures with 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categori...

0 min reading time 10803 views

Paying for your education - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under the Sources of Aid You Don’t Have to Repay section. Click the Continue button. Read the information provided under the Loan Basics section. Click Continue button. Read the information provided under the Learn the Types of Student Loans section. Click the Continue button. Congratulations! You have completed Paying ...

0 min reading time 490 views

Turned Off or Expired NetID

Updated: June 13th, 2022

A NetID is good for 1 year after not being enrolled.Example: If you took classes in Spring of 2021 and no classes in Fall of 2021 or Spring of 2022, then your NetID will be turned off Spring of 2022. Note You can reactivate your NetID temporarily - Creating your NetID Student Account - follow the directions from "Previous/Returning Student" ...

0 min reading time 1029 views

About and Accessing the Virtual Registration Welcome Center

Updated: February 25th, 2022

Before you visit, you will need: Photo ID  Proof of permanent residence From a web browser, go to https://ccac.edu/registration/#welcome-center  Zoom will launch You will be in a virtual waiting room. The next registration staff member will be able to assist you. ...

0 min reading time 318 views

Edit Videos in Microsoft Photos

Updated: May 5th, 2021

Links to other helpful How Tos How to Use Windows 10’s Hidden Video Editor (howtogeek.com) How to use the Photos app video editor on Windows 10 | Windows Central...

0 min reading time 1499 views

Forgot your password to the Online Course Catalog

Updated: April 7th, 2021

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Type the email address that you used to create your account in the E-mail Address field Choose the option Reset Password You will receive an email with a link to reset your password...

0 min reading time 1052 views

Updating my Rave Alerts Settings

Updated: March 21st, 2022

Important Information If you remove yourself from RAVE alerts, you will not receive emergency notifications from the college.  Text Message - Current/Former Student From the text message, reply "STOP" Delete Rave Website - Current Student Go to https://www.getrave.com/login/ccac Sign in using your CCAC username and password From the My Account tab, ...

0 min reading time 390 views

Redeeming a code for an e-Book from the Online Bookstore

Updated: June 23rd, 2022

Before you begin You will need to have purchased your e-books You will need to create a Brytewave eReader Account  After purchasing your e-book, Click on "Print on Receipt" or emailed CODES  You will be taken to Brytewave eReader this is NOT the book publisher site Click Log in or create an account link Enter your email and password you used to crea...

0 min reading time 2147 views

Forwarding an incoming Call from your Desk Phone

Updated: May 17th, 2021

To forward calls received on your primary line to another number, press the Fwd All softkey.  Enter a phone number or press the Messages button to forward all calls to voicemail.  Look for confirmation on your phone screen.  To cancel call forwarding, press Fwd OFF....

0 min reading time 931 views

Working Remotely Guide

Updated: March 16th, 2022

VPN Access Virtual Private Network (VPN) will allow you to access CCAC's network and secured resources from outside of the college, using a CCAC laptop or a personal device.  What requires VPN access and what does not? Due to the sensitivity of information, this information is locked to CCAC employees only. If you are a CCAC employee and logged in, ...

0 min reading time 3288 views

Reviewing the Financial Aid Award Year List in CCAC Self-Service

Updated: January 8th, 2022

To view a particular year, click the dropdown menu which will show all the years that CCAC has received your FAFSA information. Please make sure you are reviewing the correct award year to see accurate yearly information....

0 min reading time 456 views

Requesting an Official Transcript through CCAC Self-Service

Updated: January 10th, 2022

Warning This is for article is for current students with an active NetID. If you do not have an active NetID, go to Requesting an Official Transcript through Student Clearing House‍  A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, g...

0 min reading time 699 views

Sending a mass email using a list of emails from Outlook

Updated: August 31st, 2022

Before you begin You will need Have the Outlook Email Profile Setup for the sending email - Adding another Profile to Outlook Turn on the BCC option - Adding the From and Bcc field to Outlook   Ensure with the ServiceDesk, that the email account has mass emailing enabled What is Mass Email? Mass emails let you communicate to a large group of people ...

0 min reading time 1174 views

Prepare for repayment after school - Entrance Counseling Modules in FAFSA

Updated: January 12th, 2022

Read the Information provided under Why Do You Pay section. Click the Continue button. Read the Information provided under the Know your Repayment Burden and Responsibilities section. Click the Continue button. Read the Information provided under When Does Loan Repayment Begin section. Click the Continue button. Read the Information provided under C...

0 min reading time 657 views

Forwarding your Student Email to a Personal Email

Updated: October 12th, 2021

It is not suggested to forward your student email to your personal email.  You should use the Outlook App on a smartphone to get your email to your phone. Reason Why Occasionally, your CCAC emails will begin going into your personal email's spam...

0 min reading time 723 views

Updating your Calendly URL Link

Updated: May 3rd, 2021

Reminder  Your Calendly URL should be "ccac-yourusername" Go to https://calendly.com/account/settings/link In the field type "ccac-yourusername" Click the Save changes button...

0 min reading time 930 views

Adding a Profile Picture to your CCAC Zoom Account

Updated: January 21st, 2022

From we web browser, go to https://ccac.zoom.us/ Click the Sign in button You may need to sign in - Logging into MyCCAC‍  Go to the top right, click on the profile image Click on your name Click on the profile picture Upload the photo from your device You can crop the photo by dragging the blue line corners Once you make the changes, click the Save ...

0 min reading time 360 views

Finding When Class Starts & Where in CCAC Self-Service

Updated: January 21st, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Timeline Click the course you want to know more about A window will appear with the class information...

0 min reading time 403 views

Checking your Grades in CCAC Self-Service

Updated: February 16th, 2022

Note These are the posted grade by your instructor that will be on your transcript. This is not to see individual grades for assignments/quizzes/tests/etc. You will need to ask your instructor for those grades. From a web browser, go to https://selfservice.ccac.edu/Student/Student/Grades or use the link https://ccac.link/check-grades Click the semes...

0 min reading time 437 views

Signing into a WebAssign Course

Updated: June 7th, 2021

Go to https://webassign.net/login.html. Type your Cengage username and password. Click Sign In. For More Info 24/7 live phone support (1-800-354-9706), online chat and through Cengage's self-service website, which includes helpful articles, downloads, and tutorials.  ...

0 min reading time 1064 views

Requesting a COVID-19 Real Vaccination ID - Employee

Updated: December 16th, 2021

NOTE This is FREE to all CCAC Employees and Students If you do NOT have a Castle Branch Account Follow the directions in tab Create Castle Branch Account Then, follow the directions in tab Submitting Documents to Castle Branch If you do have a Castle Branch Account Follow the directions in tab Logging into Castle Branch Then, follow the directions i...

2 min reading time 1552 views

Downloading Respondus LockDown Browser

Updated: January 25th, 2022

Windows From a web browser, go to https://download.respondus.com/lockdown/download.php?id=957634981  Make sure the Your System is correct. You want Windows Click the INSTALL NOW button Delete Mac From a web browser, go to https://download.respondus.com/lockdown/download.php?id=957634981  Make sure the Your System is correct. You want Mac If Mac is n...

0 min reading time 696 views

1st Time Logging into the Online Student Account Center

Updated: February 10th, 2022

Log into the Online Student Account Center - Access the Online Student Account Center - For Students‍  Read the Financial Responsibility Agreement Click I Agree Button at the bottom of the page Choose how you want your 1098T tax form Accept Consent - If you want to download your 1098T electronically as a PDF I Do Not Consent - If you want to get you...

0 min reading time 348 views

Searching for a Course in CCAC Self-Service

Updated: February 16th, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Courses Type the course name or course name and number into the search Click the magnify glass to search Your search results will appear Use the filters on the left to narrow your results Alternate Solution - Using Advanced Search Tab From a web browser, go to https://selfservice.ccac.ed...

0 min reading time 341 views

Making an Outside Call from your Desk Phone

Updated: October 14th, 2021

From your desk phone, dial 9 then the number you would like to call. It will look like 9 - ### - ### - ####. ...

0 min reading time 540 views

Gathering information prior to completing the FAFSA

Updated: January 12th, 2022

Prepare for FAFSA (Free Application for Federal Student Aid) Completion by gathering the following information. Use the needed documents listed to complete your FAFSA depending on your citizenship and determined financial independence.  Choose the option that best describes you: US Citizen, Dependent Your Social Security card or number. Your driver’...

0 min reading time 514 views

Adding an email address to the From field in Outlook

Updated: April 5th, 2021

If you have multiple accounts in Outlook, when you compose a new email message, Outlook picks the default account as the From account. However, if you want to Reply, Reply All, or Forward a message, Outlook will send your message with the same account the original mail was sent to. Best Practice If you want to send a new message or bulk send, you sh...

0 min reading time 1289 views

What is my email address?

Updated: December 9th, 2020

Decision Tree What is your roll at the college? Student Employee Add Button Your email address layout is: NetID@acd.ccac.edu Your email address layout is: username@ccac.edu...

0 min reading time 1508 views

Adding a Network printer to your computer

Updated: June 24th, 2021

Note You can print to another campus printer while not being on that campus.  Print Server List Allegheny Campus: \\al-prt01 Boyce Campus: \\bo-prt01 Braddock Hills Center: \\bc-prt01 Homewood-Brushton: \\hb-prt01 North Campus: \\no-prt01 Office of College Services: \\co-fp01 South Campus: \\so-prt01 Washington Crown Center: \\wc-prt01 West Hills Ce...

0 min reading time 1379 views

Logging into MyCCAC

Updated: May 3rd, 2021

From a web browser, go to my.ccac.edu Enter you CCAC Username and Password Click the Sign In to MyCCAC button You will then be taken to your MyCCAC dashboard From CCAC's Website From a web browser, go to www.ccac.edu Scroll to the bottom of the page Locate the MyCCAC Login Here Logo Click the logo Enter you CCAC Username and Password Click the Sign ...

0 min reading time 3442 views

Pell Lifetime Eligibility Information

Updated: January 12th, 2022

Pell Lifetime Eligibility  The Federal Pell Grant Program provides need-based grants to low-income undergraduate students to promote access to postsecondary education. The Federal Pell Grant usually are awarded only to undergraduate students who display exceptional financial need and have not earned a bachelor's, graduate, or professional degree. Th...

0 min reading time 689 views

Registering for Courses for the 1st time after taking the Placement Test

Updated: January 9th, 2022

If you have taken the placement test and received the email with the registration link, you can register for classes. Before you begin You will need to receive the email confirmation with link to the Virtual Advising. You will receive an email once your placement test grades have been entered. Then you will be able to register for courses. Once you ...

0 min reading time 1213 views

Adding Verbit Closed Captions to a YouTube video

Updated: May 3rd, 2021

Before you begin You must have a SAMI file exported from Verbit - Exporting Captions from Verbit‍  Sign in to YouTube Studio Click Subtitles Locate the video you want Click the title of the video Click ADD Choose Upload file Choose with timing Click CONTINUE Locate the filelook for .sami Click the file Click Open Click Publish For more information A...

0 min reading time 876 views

Ways to Register for Courses

Updated: March 8th, 2022

Before you begin It is suggested you have a copy of your unofficial transcript (high school/other college(s)). Meet with an Academic Advisor Ways to Meet with an Academic Advisor Through Zoom From a web browser, go to https://ccac.zoom.us/j/91449068721?pwd=QnJ... Through Zoom From a web browser, go to https://ccac.zoom.us/j/96355059258?pwd=R3RqSzdSQ...

0 min reading time 343 views

Adding another Profile to Outlook

Updated: March 23rd, 2021

A profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved. It also allows you to send, reply and mail merge from a specific email profile.  From your computer's desktop Click the Magnifying Glass Search "Control Panel" Click Open under the ...

0 min reading time 1444 views

Taking the Reading Placement Test

Updated: March 2nd, 2022

Note You will have 60 minutes to complete 24 questions.  Score will be presented at the end of the exam. After clicking English Reading Placement Test Locate the announcement section Read the directions found in the announcementsIf announcements are not available, click the more announcements... link  From the left menu, click Placement Test Click A...

0 min reading time 1354 views

Downloading and Installing Zoom

Updated: December 7th, 2020

Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Install Zoom following the computer's prompts   Smartphone App Example Information This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device.  Go to your App Store Search "Zoom" Install the App   Outlook...

0 min reading time 1143 views

Requesting a COVID-19 Real Vaccination ID - Student

Updated: February 11th, 2022

NOTE This is FREE to all CCAC Employees and Students If you do NOT have a Castle Branch Account Follow the directions in tab Create Castle Branch Account Then, follow the directions in tab Submitting Documents to Castle Branch If you do have a Castle Branch Account Follow the directions in tab Logging into Castle Branch Then, follow the directions i...

2 min reading time 2796 views

Criteria for creating a Student (NetID) Account

Updated: June 13th, 2022

Criteria for a NetID is: Registered to take the Online Placement Test Registered for a Course Met with an Advisor and they Registered you for Classes Financial Aid is on File Driver's License is on File Decision Tree Choose the option that best describes you as a CCAC Student. Once you select the option, then it will list criteria for creating your ...

1 min reading time 5971 views

Understanding Loan and Pell History in CCAC Self-Service

Updated: January 12th, 2022

These two areas will show the past history of Federal loans requested/received and Pell grants received.  Both of these types of financial aid have lifetime maximum amounts determined by the Department of Education.  Please see the information below for the lifetime maximums for each type of aid. Loan Lifetime Eligibility and General Loan Informatio...

0 min reading time 382 views

Viewing and Uploading Required Documents in CCAC Self-Service

Updated: August 21st, 2022

You may be required to upload documents within CCAC Self-Service. This is a quick way for you to get the required document to the correct department.  Location to Upload Documents DIRECT LINK https://selfservice.ccac.edu/Student/DocumentRequests From the main screen of CCAC Self-Service, click the person icon Click Required Documents  Viewing the Li...

0 min reading time 1455 views

What is a CCAC Temporary Account

Updated: December 15th, 2021

Before you begin: Non-CCAC employees: please contact your CCAC sponsor to request a temporary account.  A temporary account may be created by the ServiceDesk for directors, coordinators or faculty members who are teaching a short-term workshop, whether in the credit or non-credit division. A temporary account is also necessary for non-CCAC presenter...

0 min reading time 1520 views

Downloading (Offline) a Panopto Video

Updated: May 11th, 2021

Browser / Blackboard Begin viewing the video you want to download In the top menu bar, click the download arrow The download will begin Panopto App From within the Panopto App Tap the 3 vertical dots   on the video Choose Download ...

0 min reading time 1043 views

Reporting a suspicious email in Outlook

Updated: March 9th, 2022

Outlook Application From the email. click Report Phishing option The window will open, click the Report Phishing button  You will receive a confirmation when submitted, click the Ok button The email will be removed OWA/ Browser From the email. click Report Phishing option The window will open, click the Report Phishing button  You will receive a con...

0 min reading time 1394 views

Data within Navigate

Updated: August 4th, 2022

Navigate's General Data All of Navigate's data is updated and refreshed nightly. This means, if a change is made in Colleague or CCAC Self-Service, the information in Navigate will not be mirrored/reflected until the nightly data update occurs or 24 hours after the change.  Navigate's User Access Once a CCAC Account is created, a user will have acce...

0 min reading time 108 views

Purchasing Access for a WebAssign Course

Updated: June 7th, 2021

NOTE WebAssign gives you free access for two weeks after the start of class. To continue using WebAssign after that, either enter an access code or purchase access online. I have an Access Code Sign in to WebAssign.  Click Verify Payment. Enter your access code  Click Redeem. I do not have an Access Code Sign in to WebAssign.  Click Verify Payment. ...

0 min reading time 883 views

Adding Verbit Closed Captions to a VLC player video

Updated: April 8th, 2021

Before you begin You will need The video file The SRT file from Verbit - Exporting Captions from Verbit‍  The video file and the Verbit closed captions SRT file should be in the same folder Locate the folder where the video and SRT file are located Double click the video to open VLC player will open Captions should automatically be inserted and play...

0 min reading time 810 views

Disconnecting from the Wi-Fi

Updated: July 26th, 2022

Windows Open the Settings App Go to the Wi-Fi settings Click Manage known networks Click CCAC-Wireless Click the Forget button   iPhone / iPad Screenshots were taken on iOS 14.0 Open the Settings App Go to Wi-Fi Tap the i beside the network you want to disconnect from Choose Forget This Network Tap the Forget button   Android Screenshots were taken ...

0 min reading time 991 views

Leaving a Team Space in Webex

Updated: May 3rd, 2022

Go to the team space you want to archive Click the gear Click Leave...

0 min reading time 840 views

What is Rave Guardian Alerts?

Updated: March 17th, 2022

In the event of an emergency or urgent campus closure due to weather or other issues, CCAC uses the Rave Mobile Safety emergency alerts system to send notifications to students and staff. This alerts system will allow CCAC to instantaneously message students and employees via voice, email and text with important emergency information and instruction...

0 min reading time 931 views

Finding the Instructor's Office Hours are in CCAC Self-Service

Updated: January 21st, 2022

From a web browser, go to https://selfservice.ccac.edu/Student/Planning/DegreePlans Click Schedule Locate the course you want to know more about Click the I nstructors Name A window will appear with the office hours...

0 min reading time 427 views

Setting up a voicemail

Updated: May 17th, 2021

Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Cannot be something you used in the past If you get invalid PIN number when resetting, try a different combination Office Desk Phone Press the Messages Key You will be prompted to enter your PIN, 1...

0 min reading time 1244 views

Test your Zoom Settings

Updated: December 7th, 2020

Visit http://zoom.us/test. Click the Join button to launch Zoom. You will be redirected to launch the meeting from the browser: If you have the Zoom desktop client installed on your computer, click Open zoom.us to launch Zoom. If you don't have the Zoom desktop client installed on your computer, click download and run Zoom to download, install, and ...

0 min reading time 1348 views

Saving an Email in Outlook

Updated: March 31st, 2021

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Save As In the Save As dialog box, in the Folder pane, select the folder or network location where you want to save the file In the File name box, name the file In the Save as type list, accept the default type Click Save   Browser / OWA Doubl...

0 min reading time 1224 views

Adding a Poll to a Zoom meeting

Updated: February 2nd, 2021

Go to https://ccac.zoom.us/ Click the Sign in button Go to the Meetings page  Click on your scheduled meeting you want to add a poll to Scroll to the bottom of the meeting page Locate the Poll option. Click Add to begin creating the poll. Enter a title and your first question.  (Optional) Click the Anonymous check box to make the poll anonymous, whi...

0 min reading time 1087 views

Taking the Math Placement Test

Updated: March 2nd, 2022

Note You can begin the Math series at your convenience; however, we strongly encourage you to finish the series within 48 hours of starting the first test. After clicking Mathematics Placement Test Locate the announcement section Read the directions found in the announcements If announcements are not available, click the more announcements... link F...

0 min reading time 2156 views

Applying for Graduation in CCAC Self-Service

Updated: March 30th, 2022

Before you begin If your program is not listed, you will need to get the correct program listed to apply for its graduation From a web browser, go to https://selfservice.ccac.edu/Student Click the Graduation Overview button Click the Apply link for the program you want to complete the graduation application for Choose the Graduation Term in which yo...

0 min reading time 1604 views

Creating an account to Apply to CCAC - Nursing Applicant

Updated: March 2nd, 2022

Reminder You must have an active email account, which is checked regularly. This email address will receive all the communications from admissions and then transferred into your student account and is considered your "personal" email address.   It is not suggested to use a work or temporary email address. The email address and password used here wil...

1 min reading time 2213 views

Zoom Event Get Started Guide

Updated: July 14th, 2021

Before the Virtual Event Download Zoom If you have not already downloaded Zoom, visit the Download Center to download the Zoom client before the virtual event. Update to the Latest Version We encourage you to upgrade to the latest available version of Zoom for new features and bug fixes. You can update your Zoom Desktop Client online here. Test Your...

1 min reading time 1001 views

Opting Out of a Text Message

Updated: September 28th, 2021

Delete Please Note CCAC uses text messaging to communicate with students for different services/purposes. You may opt out of one but remain enrolled/subscribed in others. Locate the message from the number that sent you the message Reply Stop...

0 min reading time 808 views

Favoriting something in the Online Course Catalog

Updated: April 7th, 2021

From within the course catalog, at the top of each section you will see a star  Click the star  to favorite the item To see you favorites, go to the My Portfolio section in the menu...

0 min reading time 1092 views

Looking for a Person from the Directory

Updated: March 8th, 2022

MyCCAC Personnel Directory Locating the Personnel Directory From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx... From a web browser, go to https://my.ccac.edu/Directory/Pages/default.aspx Delete Desk Phone Accessing the Phone Directory from your Desk Phone Press the Contacts button. Select a directory. (Use the Navigation ba...

0 min reading time 791 views

Viewing & Printing a Student Schedule from CCAC Self-Service

Updated: January 20th, 2022

Note To print your schedule, you must use a desktop/laptop.  From a web browser, go to https://selfservice.ccac.edu/Student/Planning or use the link www.ccac.link/see-schedule  Click the link Go to Plan & Schedule You will see your schedule for the whole semester, including late starts Check the start date for the class, use Meeting Information ...

0 min reading time 558 views

Scheduling a Zoom meeting

Updated: December 7th, 2020

Browser Go to https://ccac.zoom.us/ from any browser Click Sign In Use your CCAC username and password to sign in Click the Schedule a Meeting button Enter your meeting details, Click Save once done To send this meeting, click the Copy Invitation  Click the Copy Meeting Invitation button, this will copy to your clipboard and allow you to paste into ...

0 min reading time 1284 views

Access the Online Student Account Center - For Students

Updated: February 10th, 2022

Before you begin You must have an active NetID to log in. Direct Link Go to https://secure.touchnet.net/C23065_tsa/web/caslogin.jsp Log in using your NetID and Password - Logging in with Single Sign-On‍  Delete MyCCAC Go to MyCCAC Click the icon Pay my bill Delete CCAC Go! App From the app home page, tap Account... Scroll down Tap Online Student Acc...

0 min reading time 2270 views

Activating Collage for Screen Sharing on the Interactive Touch Display

Updated: July 30th, 2021

Clear Touch Collage is a software application that lets you cast up to 6 devices to your interactive display. It enables you to encourage interaction and involvement, where students have their own device. Helpful permission controls give you the ability to manage who is able to connect, ensuring you have the necessary control for keeping everything ...

0 min reading time 945 views

Joining a Zoom meeting

Updated: January 4th, 2021

Before you begin You will need to be logged into Zoom with your CCAC Account. Signing into Zoom with your CCAC Zoom Account Article  You will also need the Zoom Application or App. Downloading and Installing Zoom Article  Calendar Invite From the calendar invite, click or tap on the Zoom Meeting URL The Zoom meeting will open   With a Zoom URL If yo...

0 min reading time 1220 views

Finding CCAC pages and outside resources on the Financial Aid Status Page in CCAC Self-Service

Updated: January 8th, 2022

The quick links in this area are helpful to find webpages, directions, and applications that may be of use during your time at CCAC and beyond.  ...

0 min reading time 448 views

Changing a Major

Updated: April 1st, 2022

Before you submit a change It is suggested to talk to an advisor before you change your major to make sure that you understand how your graduation would be affected. Go to https://www.ccac.edu/advising/_files-advising/change-major-program-form.pdf Once completed, email the form to registration@ccac.edu  ...

0 min reading time 503 views

Viewing your Unofficial Transcript

Updated: November 27th, 2021

Unofficial transcripts are printed on plain paper and do not have a college seal or registrar's signature. Unofficial transcripts cannot be used to transfer to another college or university. Unofficial transcripts are issued for use by the student only. If you need an Official transcript, Requesting an Official transcript Article.   From a web brows...

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Reconnecting your Calendar to Calendly using Office365.

Updated: August 17th, 2022

Why does my calendar need reconnected? You may have recently changed your password and it needs updated in Calendly Your email was migrated to Office 365 Go to https://calendly.com/ Sign into CalendlyOnce you log in, Calendly may prompt you to reconnect, skip to step 7.  From the home screen, click Integrations at the top of the page Click Calendars...

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Finding your Course Book and Material through (Follett Discover) Blackboard

Updated: March 31st, 2022

Log into your Blackboard course Look for the link "Follett Discover" Choose the button Launch Follett Discover button A new webpage may launch, you may need to approve pop-ups.  Make sure the Term is correct Click the Purchase All Materials button The CCAC bookstore will load with your course materials...

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