CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

Equipment List for the Boyce Gymnasium

Updated: March 23rd, 2021

Update Table of Contents Lectern Microphones Touch Panel Wall and Floor Inputs     Wall Location     Floor Location Bluetooth Receiver Lectern Location Located in the right closet Security will need to unlock the closet Features Lectern Microphone Cable Cubby on top of lectern  HDMI Cable Ethernet (Internet/Network) Cable Audio and Video Connection ...

0 min reading time 180 views

Request Content to be put onto Digital Signage

Updated: May 13th, 2021

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0 min reading time 4 views

Using the Wall HDMI input in the Boyce Gymnasium

Updated: March 3rd, 2021

Before you begin Make sure the cables are connected and everything is setup correctly Make sure the system is turned on - Turning on the Boyce Gymnasium A/V Equipment Connecting the cables to the Wall Inputs Locate the wall inputs under the touch panel Connect the HDMI cable to the HDMI input  The yellow light will turn green when a signal is presen...

0 min reading time 131 views

S Drive (Academic Coursework)

Updated: December 8th, 2020

On the S Drive are folders for each department where professors can place files for their students to access.  Log into a CCAC Computer Click the File Explore icon Go to This PC Under Network Locations you will see the S Drive...

0 min reading time 154 views

Requesting a Partner Account

Updated: May 13th, 2021

Note You will need proper photo ID to upload for step one Step 1 - Complete the Internet Acknowledgement Form - Please only click the link with the intent to complete the form as the college incurs a cost when the link is clicked.  Step 2 - A ticket with the ITS ServiceDesk will be opened for the request  Step 3 - The Registrar’s office will create ...

0 min reading time 13 views

Overview of Snagit

Updated: May 14th, 2021

Snagit is an easy-to-use, high-quality screen capture and recording tool. This software can be used to document processes, annotate images, record webinars, meetings, and more....

0 min reading time 3 views

Access the Online Student Account Center

Updated: April 28th, 2021

Go to my.ccac.edu. Login using your Net Id and Password Click Sign in to MyCCAC button  Click Pay Your Bill Icon Read the Financial Responsibility Agreement Click I Agree Button at the bottom of the page Choose how you want your 1098T tax form Accept Consent - If you want to download your 1098T electronically as a PDF I Do Not Consent - If you want ...

0 min reading time 70 views

Adding a Network printer to your computer

Updated: May 11th, 2021

Print Server List Allegheny Campus: \\al-prt01 Boyce Campus: \\bo-prt01 Braddock Hills Center: \\bc-prt01 Homewood-Brushton: \\hb-prt01 North Campus: \\no-prt01 Office of College Services: \\co-fp01 South Campus: \\so-prt01 Washington Crown Center: \\wc-prt01 West Hills Center: \\wh-prt01 Click on the file folder  on taskbar to open the file explore...

0 min reading time 25 views

Logging into a Placement Test

Updated: February 9th, 2021

Before you begin It is suggested you take your placement test On a stable internet connection On a computer with a screen larger than 10"  Go to https://courses.ccac.edu Log in using your NetID and password In the My Courses section, click the test you want to take...

0 min reading time 188 views

Setting Up Your Refund Method in the Online Student Account Center

Updated: April 28th, 2021

Before you begin You will need your Routing and Checking numbers for your direct deposit Go to my.ccac.edu. Login using your Net Id and Password Click Sign in to MyCCAC button. Click Pay Your Bill Icon If you are a first-time user to the Online Student Account Center, see article Access the Online Student Account Center for setting up your account. ...

0 min reading time 50 views

Updating your refund method in the Online Student Account Center

Updated: April 30th, 2021

Before you begin You will need your Routing and Checking numbers for your direct deposit information. Go to my.ccac.edu. Login using your Net Id and Password Click Sign in to MyCCAC button. Click Pay Your Bill Icon Click Refunds Tab Click Update Your Refund Choice button The Heartland ECSI page will load Scroll down to see the two refund method opti...

0 min reading time 40 views

Creating an Account to Apply to CCAC - Nursing Specific

Updated: February 5th, 2021

Reminder The email address and password used here will be what you use if you need to come back to your application.  When you are accepted, you will make a Current Student account with a CCAC given username and create your own password.  From a web browser, go to https://discover.ccac.edu/ Click Create Account  Fill out the Demographic Information ...

1 min reading time 311 views

Interacting with Multiple Screen Shares in Collage

Updated: February 3rd, 2021

While multiple people are screen sharing, you may want to focus on one screen or bring that one screen to attention.  Making 1 Screen Share Full Screen From the multiple screen share view, click on the Expand Arrows icon for the screen you want to be full screen The screen you selected will be full screenYou will also see the Expanded Arrows now has...

0 min reading time 126 views

Connecting a Document Camera to an ITech Classroom with Button Panel

Updated: March 22nd, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Locate the Cable Cubby on the instructors' desk Locate the document camera's cable Plug in the cable into the document camera The computer will make a device connected noise The document camera is connected fo...

0 min reading time 88 views

Removing someone's Screen Share capabilities from Collage

Updated: February 2nd, 2021

While others are screen sharing, you can click the X in the bottom left of their window to stop their screen sharing.  Alternate way to remove someone's screen From the interactive touch display, tap the Collage  button. This button is floating, it can be moved around the screen Tap View the Device List >  A window will appear with the list of co...

0 min reading time 157 views

Turning On the equipment in an ITech Classroom with Button Controls

Updated: May 6th, 2021

This will turn on the interactive touch display and the sound equipment. Locate the Button Panel on the instructors' desk Press the ON button twice You will hear a "click" when the board turns on. Note You will still need to turn the Instructor Computer and Monitor on Turning the Computer On Turning On a Classroom Computer On the back of the compute...

0 min reading time 170 views

Connecting a USB Drive in an ITech Classroom with Button Panel

Updated: April 12th, 2021

On the left side of the Computer monitor, there are 2 USB ports Additional Port - Instructor PC On the front of the instructor's computer, there is 1 USB port Additional Port - Interactive Touch Display - Front On the front of the display on the right side, there are 2 USB ports Additional Port - Interactive Touch Display - Back Side On the right si...

0 min reading time 145 views

Sharing a LinkedIn Learning Course

Updated: January 4th, 2021

Go to my.ccac.edu Under the Quick Links section, click the link LinkedIn Learning Find the course you want to share Locate the share arrow, in the top right of the video screen Choose the option for the way you wish to share...

0 min reading time 263 views

Display a Personal Device (BYOD) in an ITech Classroom with Button Controls

Updated: February 4th, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Please Note You may need to adjust settings on the personal device to allow it to connect through the HDMI cable Locate the Cable Cubby on the instructors' desk Locate the HDMI and USB cablesThe USB allows for...

0 min reading time 129 views

Volume controls in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

Update Table of Contents Turning the Volume Up Turning the Volume Down Volume Level Indication Muting the Volume Unmuting the Volume Turning the Volume Up Locate the Button Panel on the instructors' desk From the Button Panel, turn knob right to turn the volume up Turning the Volume Down Locate the Button Panel on the instructors' desk From the Butt...

0 min reading time 122 views

Display the Instructor Computer Screen in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Make sure the Computer and Monitor are turn on Locate the Button Panel on the instructors' desk Press the PC button The instructor computer screen will appear on the Interactive Touch Display...

0 min reading time 133 views

Equipment List for an ITech Classroom with Button Controls

Updated: May 13th, 2021

Instructor Station Desk Space Instructor Computer and Monitor Button Panel Cable Cubby Classroom Phone Cabinet with Blu-ray DVD player and System Equipment Button Panel  Located on the instructor desk Wakes and powers on\off the Classroom Technology System Adjust the Volume PC or Laptop or Blu-ray buttons to display on the interactive touch display ...

0 min reading time 271 views

Creating a fillable form in Adobe Acrobat DC

Updated: May 6th, 2021

NOTE The college has Formstack and DocuSign to do forms. If interested, contact the ServiceDesk to get a demo.  Training Videos Creating Fillable School Forms to Send & Sign | Acrobat DC for Educators - YouTube How to make fillable PDF text fields with Adobe Acrobat Pro DC (2020) - YouTube How to Make a PDF Fillable Using Adobe Acrobat Pro DC - ...

2 min reading time 49 views

Taking a Test with Webcam with Respondus LockDown Browser

Updated: February 10th, 2021

You may be required to use LockDown Browser with a webcam, which will record you during an online, nonproctored exam. The webcam feature is sometimes referred to as “Respondus Monitor.” Before you begin Your computer must have a functioning webcam and microphone. A broadband connection is also required. Note Once a test has been started with Respond...

0 min reading time 185 views

Adding Examity to a Blackboard Course

Updated: February 23rd, 2021

Go to the Blackboard course you want to add Examity to Click on the + in the course menu Click Tool Link Name the Tool Link "Examity Live Proctor" or what you want From the Type dropdown, chose Examity Click the Submit Button It will now show in your course menu...

0 min reading time 196 views

Edit Videos in Microsoft Photos

Updated: May 5th, 2021

Links to other helpful How Tos How to Use Windows 10’s Hidden Video Editor (howtogeek.com) How to use the Photos app video editor on Windows 10 | Windows Central...

0 min reading time 33 views

Creating your NetID Student Account

Updated: February 22nd, 2021

Before you begin You will need your 7-digit student number. Locating your 7-digit student number Your Student ID number can be found on: Your Acceptance Email (subject: Welcome t... Your Student ID number can be found on: Your Acceptance Email (subject: Welcome to CCAC!) Registration Statement after you registered for classes Class Schedule CCAC Pho...

0 min reading time 825 views

Showing a DVD in an ITech Classroom with Button Controls

Updated: February 5th, 2021

Before you begin Make sure the classroom Equipment is turned on - Turning On the equipment in an ITech Classroom with Button Controls Article Locate the DVD player within the cabinet of the instructor's station Press the Eject Button  on the DVD Player to open the DVD tray Insert the DVD Press the Eject button  again, to retract the DVD tray Locate ...

0 min reading time 149 views

Criteria for creating a Student (NetID) Account

Updated: February 22nd, 2021

You must meet one or more of the following requirements to create your CCAC NetID You are registered for at least one class in the current term or a future term You have recently completed a CCAC Online Admissions Application, have signed up for CCAC’s placement testing and received an email confirmation You have been accepted to CCAC, have complete...

0 min reading time 592 views

Leaving a Team Space in Webex

Updated: March 8th, 2021

Go to the team space you want to archive Click the gear Click Leave...

0 min reading time 106 views

Disconnecting the cables from the inputs in the Boyce Gymnasium

Updated: March 8th, 2021

Before you begin Make sure the system is turned off - Turning Off the Boyce Gymnasium A/V Equipment On each input there is a silver tab Press the tab While pressing the tab, pull the cable out from the input Reminder Please wrap the cords the way you found them. Cables the for the lectern should be wrapped in a loop and hung up with the Velcro loop....

0 min reading time 113 views

Logging into the Online Course Catalog

Updated: April 7th, 2021

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Enter the email address you used to create your account in the E-Mail Address field Type the password you used to create your account in the Password field  Click the Login button...

0 min reading time 99 views

Using a Team Space in Webex

Updated: March 8th, 2021

A space is where all the action takes place in Webex. It's where you send messages, share files, schedule meetings, make calls, and so on. You can have several types of spaces: one with just one other person, one with lots of people, and one that's part of a larger team.  Adjusting your Space's Settings Go to the Space you need to change the setting...

0 min reading time 162 views

Adding a User to the Online Student Account Center

Updated: April 28th, 2021

Go to my.ccac.edu Login with your Net ID and Password Click Sign in to MyCCAC button. Click Pay Your Bill Icon If you are a first-time user to the Online Student Account Center, see article Access the Online Student Account Center for setting up your account. Access the Online Student Account Center  Find My Profile Setup section on right hand side ...

0 min reading time 57 views

Taking a Test with Respondus LockDown Browser

Updated: February 10th, 2021

Before you begin You will need to close all programs unless one is used to connect you to the Internet Note Once a test has been started with Respondus LockDown Browser, you cannot exit until the Submit button is clicked. Locate the “LockDown Browser” shortcut on the desktop and double-click itFor Mac users, launch “LockDown Browser” from the Applic...

0 min reading time 153 views

Using Camtasia

Updated: April 27th, 2021

Where are the licenses If an individual wants to use Camtasia, there is a training room at OCS Rm 501 that has a computer with a copy of the software. The room must be requested through Ad Astra. Camtasia is a licensed software, just as an FYI.  Another option for Camtasia, would be for the individual to purchase a copy from their department budget....

0 min reading time 33 views

Setting up a Payment Plan in the Online Student Account Center

Updated: April 28th, 2021

Warning This article shows how to set up a payment plan that does not have automatic payments. Step 14 talks about Automatic Payments. Go to my.ccac.edu Log using your NetID and Password Click Sign in to MyCCAC button Click Pay Your Bill Icon If this is your first time signing in see the Access the Online Student Account Center article to set up you...

0 min reading time 52 views

Adding Verbit Closed Captions to a YouTube video

Updated: May 3rd, 2021

Before you begin You must have a SAMI file exported from Verbit - Exporting Captions from Verbit‍  Sign in to YouTube Studio Click Subtitles Locate the video you want Click the title of the video Click ADD Choose Upload file Choose with timing Click CONTINUE Locate the filelook for .sami Click the file Click Open Click Publish For more information A...

0 min reading time 29 views

Password Criteria for a Student (NetID) Account

Updated: March 5th, 2021

Password Information Password will need changed: every 180 days Account lockout: 5 authentication failures with 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categori...

0 min reading time 2924 views

Updating your Calendly URL Link

Updated: March 30th, 2021

Reminder  Your Calendly URL should be "ccac-yourusername" Go to https://calendly.com/account/settings/link In the field type "ccac-yourusername" Click the Save changes button...

0 min reading time 50 views

Panopto Guide for Students - Getting Started

Updated: March 16th, 2021

Update Table of Contents Viewing a Panopto Video Using the Table of Contents to Skip Downloading a Panopto Video Need more support? Your instructor is using Panopto, the Lecture Capture system that can record and publish lectures and classroom video for you to view outside of class. You can view these videos from your Blackboard course or though the...

1 min reading time 19 views

Checking for Windows Updates

Updated: February 16th, 2021

Click here to open the Windows Update Settings Click the search Begin typing Windows Update settings Click the Open Click the Check for Updates button Download and Install any updatesA restart may be needed Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click on Update & Security Click on Wi...

0 min reading time 213 views

Taking the Reading Placement Test

Updated: February 9th, 2021

Note You will have 60 minutes to complete 24 questions.  Score will be presented at the end of the exam. After clicking English Reading Placement Test Locate the announcement section Read the directions found in the announcementsIf announcements are not available, click the more announcements... link  From the left menu, click Placement Test Click A...

0 min reading time 177 views

Turning On the Boyce Gymnasium A/V Equipment

Updated: March 2nd, 2021

Locate the touch panel in the grey lock box Open the lock box If the system doesn't awake, tap the screen Tap the Start button The system will begin turning on...

0 min reading time 104 views

Turning Off the Boyce Gymnasium A/V Equipment

Updated: March 22nd, 2021

Note To ensure everything is ready for the next user, please put everything back the way you found it.  Locate the touch panel in the grey lock box Open the lock box If the system doesn't awake, tap the screen Tap the Off button in the bottom right of the screen Confirm you want to shut down by clicking the Power Down button The system will begin sh...

0 min reading time 103 views

Mail Merge using the Outlook Application

Updated: March 23rd, 2021

Update Table of Contents What is Mail Merge?     What are Merge Fields? Before you begin Import the Data Customizing the Email Sending the Email What is Mail Merge? Mail merge lets you create a batch of documents that are personalized for each recipient. For example, a letter might be personalized to address each recipient by name. A data source, li...

1 min reading time 195 views

Roles in a Meeting

Updated: December 11th, 2020

There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host. Host: The user that scheduled the meeting. They have full permissions to manage the meeting. There can only be one host of a meeting. Co-hosts: Shares most of the controls that hosts hav...

0 min reading time 197 views

Adjusting the Volume and Speakers in the Boyce Gymnasium

Updated: March 2nd, 2021

Update Table of Contents Master Volume Controls Audio Control Button     Adjusting an Individual Volume Speaker Control Button     Zones Master Volume Controls Here is where you can adjust the volume as a whole, this will include the HDMI input, Bluetooth and Microphones.  The bar on the left, it the volume indicator Best Practices: Leave it about 7...

0 min reading time 144 views

Using Bluetooth in the Boyce Gymnasium

Updated: March 2nd, 2021

Update Table of Contents Pairing the Device Adjusting the volume of the Bluetooth device Troubleshooting Tips Before you begin Make sure the Bluetooth is on for the device Make sure the system is turned on - Turning on the Boyce Gymnasium A/V Equipment Note Only one device can be connected to the Bluetooth receiver at a time Pairing the Device Locat...

0 min reading time 129 views

Adjusting the Projector and Screen in the Boyce Gymnasium

Updated: March 2nd, 2021

Update Table of Contents Projector Controls Screen Controls Projector Controls Under the Projector section, is where you can turn on, turn off, or picture mute the projector.  On button - Turns the Projector On Off button - Turns the Projector Off Mute button - Blacks out the projector screen, but leaves it on Screen Controls Under the Projector sec...

0 min reading time 109 views

Logging into Calendly

Updated: February 17th, 2021

Go to Calendly.com  In the top right of the screen, click the Log In link Make sure it is your CCAC email Type your Calendly Password Click the Log In button...

0 min reading time 36 views

Equipment List for South Campus Theater

Updated: March 22nd, 2021

Update Table of Contents Touch Panel Black Storage Box Wireless Microphone Digital Snake and HDMI Connection Theater Curtains Light Switch Location Behind Stage Stage Left Right of Touch Panel Features Allows you to adjust the brightness in the theater 4 Light Level Settings Lighting System Information  The ITS department does not manage Theatrical ...

0 min reading time 142 views

Releasing a Spam Quarantine Email

Updated: April 6th, 2021

Update Table of Contents What is the Spam filter? How do I access the Spam filter? How do I release an email from the Spam filter? How long will emails last in the Spam filter? What is the Spam filter? CCAC Spam Filtering: Spam filters are used to detect unsolicited and unwanted email and prevent those messages from getting to your inbox.  CCAC uses...

0 min reading time 138 views

Reconnecting your Calendar to Calendly

Updated: May 3rd, 2021

Why does my calendar need reconnected? You may have recently changed your password and it needs updated in Calendly Go to https://calendly.com/ Sign into CalendlyOnce you log in, Calendly may prompt you to reconnect, skip to step 7.  From the home screen, click Intergrations at the top of the page Scroll down to Calendar Connections Click Calendar C...

0 min reading time 27 views

Viewing Closed Captions from a Verbit Transcriber

Updated: January 8th, 2021

After Verbit has established connect with your class, a popup within Zoom will alert you Closed Caption is available Click on the Closed Caption icon in Zoom Choose Show Subtitle from the menu to view the real time captions In the example below, subtitles were turned on View Full Transcript will open a pane on the right side of the screen where full...

0 min reading time 119 views

Setting up the Video in the South Campus Theater A/V Equipment using Quick Set Mode

Updated: March 22nd, 2021

Before you begin You will need to turn the system on - Turning On the South Campus Theater A/V Equipment using Quick Set Mode‍  Connect the HDMI Cable to the HDMI In on the Stage Left Input  From the main screen, tap the projector icon Tap the Screen  ▽ button  Tap the Projector ON button  Tap the Stage Left HDMI button Projector Image Mute At some ...

0 min reading time 116 views

Listing of Opened Computer Labs

Updated: March 26th, 2021

Update Table of Contents Allegheny Campus Boyce Campus Braddock Hills Center Homewood Brushton Center North Campus South Campus West Hills center Washington County Center Allegheny Campus Milton 220 Monday - Friday: 7:00am - 10:00pm Milton 435 Monday - Friday: 7:00am - 10:00pm West Hall 330 Monday - Friday: 7:00am - 10:00pm Boyce Campus S585 Monday ...

0 min reading time 233 views

Turning Off the South Campus Theater A/V Equipment using Quick Set Mode

Updated: March 22nd, 2021

Note To ensure everything is ready for the next user, please put everything back the way you found it.  Powering down the system will turn everything off (Video and Audio), retract the projector screen and restore the system setting to default. Locate the touch panel backstage / stage left Tap the power icon Tap the YES button The system will begin ...

0 min reading time 84 views

Turning On the South Campus Theater A/V Equipment using Quick Set Mode

Updated: March 22nd, 2021

Locate the touch panel backstage / stage left If the system doesn't awake, tap the screen Tap the CCAC Logo Tap the blue Quick Set Mode buttonDo not choose Full System Mode, this mode requires IT or someone to operate the sound board. The system will begin turning on Once on, choose the projector or microphone to adjust the settings...

0 min reading time 78 views

Archiving Email

Updated: March 31st, 2021

We no longer support archiving email through Outlook.  If you need to same your emails to reference in the future, please use the following: Saving an Email - Community College of Allegheny County (ccac.edu) Printing an Email - Community College of Allegheny County (ccac.edu) If you would like more information on the Email Retention Policy, go to Em...

0 min reading time 321 views

Viewing your Unofficial Transcript

Updated: January 14th, 2021

Unofficial transcripts are printed on plain paper and do not have a college seal or registrar's signature. Unofficial transcripts cannot be used to transfer to another college or university. Unofficial transcripts are issued for use by the student only. If you need an Official transcript, Requesting an Official transcript Article.   From a web brows...

0 min reading time 383 views

Updating CCAC contact information in CCAC Self-Service

Updated: April 28th, 2021

Note If updating your cell phone number, choose the option "Cellular Phone" From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile Log in using your CCAC username and password Click the Sign In button Depending on what you want to update, click the area with a Pencil to edit that section A window will open allowing you to make yo...

0 min reading time 254 views

Submitting Final Grades through CCAC Self-Service

Updated: May 10th, 2021

Go to https://selfservice.ccac.edu/student Click Faculty Locate the course you need to submit grades for Click Grading and Census Choose Final Grade Choose the Final Grade the student earned from the drop-down menu Frequently Asked Questions about Final Grades - Letter Grade Types  Grades will automatically be recorded once select and leave the grad...

0 min reading time 22 views

Register for the Placement Test

Updated: February 9th, 2021

Reminder You will need to complete for each placement test event. If you need to take both placement tests, you will need to sign up for both Mathematics and Reading.  Link to REMOTE PLACEMENT TESTING EVENT - READING Link to REMOTE PLACEMENT TESTING EVENT - MATH Go to https://discover.ccac.edu/RecruitNewWFE/Events Choose the placement test you want ...

0 min reading time 207 views

Second monitor is not displaying anything

Updated: April 12th, 2021

Office Space (Extended Displays) Right Click on the Desktop Choose Display Settings Locate the Multiple display section Click the d rop-down menu  Choose Extend these displays Click the Keep changes button Classroom Space (Duplicated Displays) Right Click on the Desktop Choose Display Settings Locate the Multiple display section Click the d rop-down...

0 min reading time 73 views

Scanning with a Ricoh Copier

Updated: May 11th, 2021

Note Your Ricoh copier must have a network connection and GlobalScan installed. Load your papers into the scanner Locate the GlobalScan icon Tap the GlobalScan icon Choose how you want it to save the file, Word, Excel or PDF Enter your CCAC username and password Tap Login (Optional) Adjust the scanner settings in the Scan Setting tab - Scan pages as...

0 min reading time 19 views

Updating a Student (NetID) Password

Updated: December 22nd, 2020

Password Criteria  Click here to see the Student Password Criteria. Forgot your Password Forgot / Reset a Student (NetID) Password On Campus and Logged into a CCAC Computer Press CTRL+ALT+DELETE on your computer's keyboard select “Change a Password” Enter your Old/Current Password in the field Enter your New Password in the field Confirm your New Pa...

0 min reading time 885 views

Sending a mass email using a list of emails from Outlook

Updated: April 8th, 2021

Update Table of Contents What is Mass Email? Sending a Mass Email Before you begin You will need Have the Outlook Email Profile Setup for the sending email - Adding another Profile to Outlook Turn on the BCC option - Adding the From and Bcc field to Outlook   Ensure with the ServiceDesk, that the email account has mass emailing enabled What is Mass ...

0 min reading time 160 views

Submitting an Assignment in GoReact

Updated: March 16th, 2021

Go to Blackboard through the MyCCAC Page. Go to the assignment in your Blackboard course Go to your assignment, click the title Look for the GoReact Symbol next to the assignment Click the Start Assignment button Enter the Title Name  Enter All who are presenting Click the Continue button Choose the option you want to use for recordingThe example wi...

0 min reading time 187 views

Resetting your Voicemail Pin

Updated: March 23rd, 2021

Before you begin If you are off campus, you must be on VPN to reset your pin. Note You cannot reset a shared voicemail pin. You will need to contact the CCAC's ServiceDesk to do that.  Open any web-browser (Internet Explorer, Google Chrome, Firefox…ect.) and type in https://ccac.link/reset-voicemail-pin At the single sign-on page(SSO), type in your ...

0 min reading time 227 views

Allowing Closed Captions in a Zoom meeting using Verbit

Updated: January 8th, 2021

REMINDER Faculty will begin their class via Zoom as they normally would.  It is recommended faculty access the Zoom link 5 minutes prior to class to allow for Verbit to obtain the API key and get prepared  If using a waiting room, faculty will need to admit Verbit captions into their classroom like any other student Within the Zoom meeting, click on...

0 min reading time 135 views

Favoriting something in the Online Course Catalog

Updated: April 7th, 2021

From within the course catalog, at the top of each section you will see a star  Click the star  to favorite the item To see you favorites, go to the My Portfolio section in the menu...

0 min reading time 92 views

Announcements and Alerts in CCAC Self-Service

Updated: February 24th, 2021

You will find alerts and notification in at the top of each page in CCAC Self-Service. Depending on the page, the alerts will be tailored to that specific area. ...

0 min reading time 130 views

Installing Jabber

Updated: December 9th, 2020

Windows Before you begin: Download Windows Jabber Installer Install Jabber following the computer's prompts, you do not need to customize the installation.  Mac Before you begin: Download Mac Jabber Installer Install Jabber following the computer's prompts, you do not need to customize the installation. ...

0 min reading time 183 views

Making a Payment in the Online Student Account Center

Updated: April 30th, 2021

Go to my.ccac.edu Log in using your NetID and Password Click Sign in to MyCCAC button Click Pay Your Bill Icon If this is your first-time logging into the Online Student Account Center see Access the Online Student Account Center article for first time set up.- Access the Online Student Account Center - Community College of Allegheny County (ccac.ed...

1 min reading time 56 views

Turning On a Wireless Microphone for the South Campus Theater

Updated: March 22nd, 2021

Locate wireless microphone RF Mic 1This microphone can be found in the black storage box Turn the microphone over Locate the red button Press and hold When the microphone is on, the LED screen on the microphone will be illuminated ...

0 min reading time 100 views

Logging into MyCCAC

Updated: May 3rd, 2021

From a web browser, go to my.ccac.edu Enter you CCAC Username and Password Click the Sign In to MyCCAC button You will then be taken to your MyCCAC dashboard From CCAC's Website From a web browser, go to www.ccac.edu Scroll to the bottom of the page Locate the MyCCAC Login Here Logo Click the logo Enter you CCAC Username and Password Click the Sign ...

0 min reading time 70 views

Setting up the Audio in the South Campus Theater A/V Equipment using Quick Set Mode

Updated: March 22nd, 2021

Before you begin You will need to turn the system on - Turning On the South Campus Theater A/V Equipment using Quick Set Mode‍  You will need to turn the wireless microphone on - Turning on a Wireless Microphone for the South Campus Theater NOTE RF MIC 1 is the only wireless microphone that works in Quick Set Mode. If you need more microphones, you ...

1 min reading time 117 views

Using the Table of Contents in Panopto

Updated: March 16th, 2021

Browser / Blackboard Begin viewing the video you want to download On the far left will be the table of contents Tap the title you want to skip to Panopto App From within the Panopto App Tap the on the video you want to view Once loaded you will be able to see the Table on Contents Tap the title you want to skip to...

0 min reading time 13 views

Downloading (Offline) a Panopto Video

Updated: March 16th, 2021

Browser / Blackboard Begin viewing the video you want to download In the top menu bar, click the download arrow The download will begin Panopto App From within the Panopto App Tap the 3 vertical dots   on the video Choose Download ...

0 min reading time 17 views

New Hire Getting Started Guide - IT

Updated: May 3rd, 2021

Update Table of Contents Turn on your computer Logging in and Updating your Password Signing your Agreement in the Learning Communities Setup your Email Setting up your Voicemail Checking your Global Protect for VPN access Applications to Check and Setup Need some assistance? Welcome! We are glad to have you on the team! Below is five pieces of info...

2 min reading time 250 views

Turning Off equipment in an ITech Classroom with Button Controls

Updated: February 2nd, 2021

This will turn off the interactive display and the sound equipment. You will still need to turn off the PC. Locate the Button Panel on the instructors' desk From the Button Panel, press the OFF button The system will begin to shut down.The interactive touch display will prompt you to shut down or will automatically shut down after 10 seconds ...

0 min reading time 129 views

Logging into Panopto using a provided Panopto Video Link

Updated: March 29th, 2021

Click the Panopto link provided Click the first  drop-down, it might say Panopto Choose the option Blackboard from the drop-down Click the Sign in button Do NOT sign in with your CCAC username and password Click the Sign in with third-party account drop-down Choose the option Login with SSO from the Sign in with third-party account drop-down You wil...

0 min reading time 22 views

Viewing the Online Orientation

Updated: February 9th, 2021

Go to https://webapps.ccac.edu/StudentOrientation/onlineorientation.aspx Enter in your First and Last Name Enter your student ID number Your student number is found in the welcome emails sent from CCAC Admissions Department Click the Sign In button Follow the steps in orientation to complete the online orientation!...

0 min reading time 135 views

What is Respondus LockDown Browser

Updated: February 10th, 2021

LockDown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that LockDown Browser be used, you will not be able to take the test with a standard web browser. LockDown Browser should only be used fo...

0 min reading time 168 views

Collage Guide - Screen Sharing - Getting Started

Updated: February 3rd, 2021

Clear Touch Collage  is a software application that lets you device share. You can have up to 6 devices to your interactive display. It allows you or your students that have their own device share to the interactive display. There are permission controls give you the ability to manage who is able to connect, share and ability to remove.   How to Tur...

0 min reading time 220 views

Using the Lectern Wall Input in the Boyce Gymnasium

Updated: March 3rd, 2021

Before you begin Make sure the cables are connected and everything is setup correctly Make sure the system is turned on - Turning on the Boyce Gymnasium A/V Equipment Connecting the cables to the Wall Inputs Locate the wall inputs under the touch panel Connect the Red, Green, Orange, and Blue cables to the corresponding colors on the inputs  On the ...

0 min reading time 134 views

Forgot your password to the Online Course Catalog

Updated: April 7th, 2021

From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the menu Click My Portfolio Type the email address that you used to create your account in the E-mail Address field Choose the option Reset Password You will receive an email with a link to reset your password...

0 min reading time 73 views

Image is showing on the wrong monitor

Updated: December 1st, 2020

If you have multiple monitors, your computer may think that the left monitor is on the right, but physically on the left side. Right Click on the Desktop Choose Display Settings Click the Identify button Left Click and Hold the screen you want to move Drag the screen to the location it should be Release the mouse button Click the Apply button Video...

0 min reading time 189 views

Updating your Security Questions on NetID

Updated: March 8th, 2021

From a web browser, go to https://netid.ccac.edu/ Click the Next button Enter the captcha security code in the security code field Click the Next button  Enter your student number in the Student ID field Click the Next button Enter your last name in the Last Name field Click the Next button  Choose the option Create or Change Password Reset Question...

0 min reading time 217 views

Using the Lectern Floor Box Input in the Boyce Gymnasium

Updated: March 3rd, 2021

Before you begin Make sure the cables are connected and everything is setup correctly Make sure the system is turned on - Turning on the Boyce Gymnasium A/V Equipment Connecting the cables to the Wall Inputs Locate the floor inputs in the middle of the gym, near the bleachers  Connect the Red and Green cables to the corresponding colors on the input...

0 min reading time 115 views

Removing an Authorized User in the Online Student Account Center

Updated: April 27th, 2021

Go to my.ccac.edu Login with your Net ID and Password Click Sign in to MyCCAC button. Click Pay Your Bill Icon Find My Profile Setup section on the right hand side Click Authorized User Click the Gear under Action Choose and click Delete from the drop down menu Click OK button Confirmation will appear and user will be removed from the list....

0 min reading time 48 views

Locating your 7-digit student number

Updated: May 7th, 2021

Your Student ID number can be found on: Your Acceptance Email (subject: Welcome to CCAC!) Registration Statement after you registered for classes Class Schedule CCAC Photo ID (last 7 digits on the back of the card) CCAC 1098-T Income Tax Form ...

0 min reading time 411 views

GoReact Guide for Student - Getting Started

Updated: March 16th, 2021

Update Table of Contents What is GoReact? Submitting an Assignment What is GoReact? GoReact is a cloud-based video software for providing time-coded feedback, grading, and critique of speeches, presentations, lessons, and performances. This tool for faculty allows students to complete a skills development video assignment using their webcam and micr...

0 min reading time 152 views

Chat in Jabber

Updated: December 9th, 2020

Cisco Jabber has the feature to allow you to chat with other users. Starting a Chat Search for the user by typing their name into the “Search or call” box When their name comes up, you can click on the blue “chat” icon to open a new dialog box. A new chat window will open up and you can start your conversation.  ...

0 min reading time 173 views

Setting your Default Printer

Updated: May 11th, 2021

Click the search Begin typing Printer & Scanner Click Open Click the printer you want to be the default printer Click the Manage button  From the pop-out, choose the Set as default button Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click Devices Click Printer & Scanner Click the print...

0 min reading time 146 views

Retrieving a voicemail

Updated: March 23rd, 2021

Warning Voicemail is on a unified system. If you listen/delete a voicemail it will be marked as read/deleted on all devices. Once a user deletes a voicemail it will permanently delete automatically after 8 days. Accessing a shared voicemail You cannot access a shared voice mailbox unless you know the extension and pin. On Campus Press the Messages K...

1 min reading time 173 views

Turning your Laptop on using the Power Button

Updated: April 6th, 2021

With the laptop open, locate the power button Press the power button for 2 seconds The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up...

0 min reading time 89 views

Creating a Profile for the Online Course Catalog

Updated: April 7th, 2021

What is a portfolio profile? When browsing the catalog, users may make any page a favorite, which will add to their portfolio.  You can also come back to your portfolio to see the programs, courses, and divisions that you may have favorited.  Creating a profile From a web browser, go to catalog.ccac.edu Scroll down and locate the My Portfolio in the...

0 min reading time 108 views

What is a CCAC Temporary Account

Updated: December 8th, 2020

A temporary account may be created by the ServiceDesk for directors, coordinators or faculty members who are teaching a short-term workshop, whether in the credit or non-credit division. A temporary account is also necessary for non-CCAC presenters invited to the campus for classroom or professional development activities who need to log in to the c...

0 min reading time 195 views

What is a CCAC Partner Account

Updated: December 8th, 2020

Employees of organizations that partner with the College (e.g. Job Corps or food services) may be provided limited access to the CCAC network, with approval from Human Resources. These accounts are known as "partner accounts," to indicate that they are held by non-CCAC employees. Because the holders of these accounts are not employed by the College,...

0 min reading time 212 views

Turning On a Classroom Computer Monitor

Updated: January 30th, 2021

On the bottom right of the computer monitor Press the button on the far right  The power button will turn white when powered on...

0 min reading time 140 views

Registering for Courses for the 1st time after taking the Placement Test

Updated: April 15th, 2021

If you are a new student and have taken the placement test and received the email with the registration link, you can register for classes. Before you begin You will need to receive the email confirmation with link to the Virtual Advising. You will receive an email once your placement test grades have been entered. Then you will be able to register ...

0 min reading time 210 views

Downloading and Installing Respondus LockDown Browser

Updated: February 11th, 2021

Operating Systems not Supported by Respondus LockDown Browser ChromeOS or Android Windows Installer Information Installer Link - https://download.respondus.com/lockdown/download.php?ostype=1&id=957634981 Screenshots were taken on Windows Version 1809, App Build 2.0.7.00 Go to https://download.respondus.com/lockdown/download.php?ostype=1&id=9...

0 min reading time 322 views

Navigation Menu in CCAC Self-Service

Updated: February 24th, 2021

The Navigation Menu Bar can be used to view information from several different departments at CCAC. Once you click on a specific icon(s) or the hamburger menu button , the detailed listing of all the navigation links will be shown. Navigation Menu Collapsed Navigation Menu Expanded...

0 min reading time 146 views

Calls in Jabber

Updated: December 9th, 2020

Click on the phone icon in Jabber to make a call  Making a Call Click on the keypad button Dial the number using the keypad Press the phone button to begin the call   Receiving a call When you receive a phone call, you will get a notification that pops up in the bottom right corner of the screen, right above the clock.  Answer Button: To answer an i...

0 min reading time 175 views

Taking the Math Placement Test

Updated: February 9th, 2021

Note You can begin the Math series at your convenience; however, we strongly encourage you to finish the series within 48 hours of starting the first test. After clicking Mathematics Placement Test Locate the announcement section Read the directions found in the announcements If announcements are not available, click the more announcements... link F...

0 min reading time 202 views

Accessing Past Course Catalogs

Updated: April 7th, 2021

Warning Course catalogs are archived each year due to courses and programs changing and updating the course objects to meet today's standards. Choose the current year to see the most up to date information.  Go to https://catalog.ccac.edu/ You will see the Catalog home page Locate the yearly catalog drop-down Click the drop-down arrow Click the year...

0 min reading time 103 views

Downloading Duo Mobile

Updated: January 27th, 2021

iPhone App Store Link ‎Duo Mobile on the App Store (apple.com) Screenshots were taken on iOS 14.3 Open the App Store Search "Duo Mobile" Tap the Get button The app will begin to install Android Google Play Store Link Duo Mobile - Apps on Google Play Screenshots were taken on OS ## Open the Google Play Store Search "Duo Mobile"...

0 min reading time 346 views

Assigning someone as an Alternate Host in Zoom

Updated: December 11th, 2020

When scheduling a meeting, the host can designate another Licensed user on the same account to be the alternative host. The alternative host can start the meeting on the host's behalf. This user will receive an email notifying them that they've been added as an alternative host, with a link to start the meeting. If this email notification is disable...

0 min reading time 209 views

Hiding / Picture Mute the Display in an ITech Classroom with Button Controls

Updated: May 6th, 2021

Hiding a Picture and Muting the Volume Locate the Button Panel on the instructors' desk From the Button Panel, press the M ute button to hide the image on the Interactive DisplayThis will also mute the audio from the ceiling speakers Unhiding a Picture and Unmuting the Volume Locate the Button Panel on the instructors' desk From the Button Panel, pr...

0 min reading time 121 views

Starting and Stopping a Zoom Cloud Recording

Updated: March 23rd, 2021

Before you begin, know the difference Record to the Cloud - PREFERED METHOD - The recording is stored on Zoom's cloud; it is sharable.  Record to the Computer - The recording is stored on your computer; it is not sharable.  Note Only hosts and co-hosts can start a cloud recording. If you want a participant to start a recording, you can make them a c...

0 min reading time 115 views

Sharing a Zoom Cloud Recorded Meeting

Updated: March 23rd, 2021

Once you have recorded a meeting in Zoom using the "Record to the Cloud" feature, you will have the ability to share the record. You will receive an email when the video has processed and ready to share.  From a web browser, go to https://ccac.zoom.us/ Click the Sign in button Sign in with your CCAC username and Password Click the Sign in button Cli...

0 min reading time 150 views

Adjusting your Audio and Video settings in Zoom

Updated: March 26th, 2021

Zoom Application Settings From the Zoom Application screen Click the Gear The settings window will appear Click Video Under Camera Choose the camera you want to use from the drop-down menu You will see a preview of what the camera selected is showing Click the Audio Under Speaker Choose the speaker you want to use from the drop-down menu You can cli...

0 min reading time 214 views

Downloading a Video from a Zoom Meeting

Updated: April 26th, 2021

NOTE During the meeting, you must have chosen the option to "Record to Cloud."  From a web browser, go to ccac.zoom.us Click the Sign In button Enter your CCAC username and password Click the Sign in Button Click the Recordings in the left menu Locate the meeting Click the meeting title/link Click the Download button You may need to Allow multiple d...

0 min reading time 45 views

Making someone a co-host during a Zoom Meeting

Updated: March 26th, 2021

The co-host feature allows the host to share hosting privileges with another user, allowing the co-host to manage the administrative side of the meeting, such as managing participants or starting/stopping the recording. The host is the only user who can assign a co-host. There is no limitation on the number of co-hosts you can have in a meeting or w...

0 min reading time 140 views

Screensharing and Audio Sharing in Zoom

Updated: December 7th, 2020

Zoom Application (Computer/Laptop) While in your Zoom meeting Click the Share Screen button  located in your meeting controls Select one of these screen share options: Basic: Share your entire desktop, specific application window, whiteboard, or iPhone/iPad screen Advance: Share a portion of the screen, Music or Computer sound only, content from a 2...

1 min reading time 208 views

Enabling Security features for Participants in Zoom

Updated: March 30th, 2021

From within a Zoom meeting Locate the Security section Click the Shield Under the Allow participants to section Choose the options you want to allow the participants to be able to do in the Zoom meeting A check mark will appear by the things the participants can do...

0 min reading time 86 views

Troubleshooting the ITech Classrooms

Updated: April 19th, 2021

The system isn't working properly - Turning Off equipment in an ITech Classroom with Button Controls The Interactive Display is not showing anything, but the computer is - Second monitor is not displaying anything‍ Still need help? Contact the ServiceDesk - https://ccac.link/its-help...

0 min reading time 75 views

Accessing the Online Course Catalog

Updated: April 7th, 2021

A course catalog is an organized, detailed, descriptive list of course offerings at a college. It is a multi-page document that lists the courses taught at a school by discipline, complete with a brief description of each course. Educational organizations usually publish a course catalog with additional information covering academic and administrati...

0 min reading time 96 views

Working Remotely Guide

Updated: December 16th, 2020

Update Table of Contents VPN Access More information about VPN Accessing the Network Drives from VPN Email Phone Zoom Get Microsoft Office All Articles on Working Remotely VPN Access Virtual Private Network (VPN) will allow you to access CCAC's network and secured resources from outside of the college, using a CCAC laptop or a personal device.  What...

0 min reading time 718 views

Converting an Zoom Audio Transcript File .vtt to a Word Document

Updated: March 8th, 2021

Download the Audio transcript and know the location where it downloadedNotice the files is .vtt at the end Open Microsoft Word Click Open Other Documents Choose Browse Navigate to the saved audio transcript Click the F ile Click Open Word will open the transcript...

0 min reading time 201 views

Forgot / Reset an Employee Password

Updated: December 22nd, 2020

You will need to call the ServiceDesk - 412.237.8700. Please have your Employee ID number ready when you call.  The ServiceDesk will give you a temporary password. You will need to update your password using the Updating an Employee Password Article. ...

0 min reading time 943 views

Password Criteria for an Employee Account

Updated: December 22nd, 2020

Password Information Password will need changed: every 180 days Account lockout: 5  authentication failures within 30 seconds results in account lock out for 10 minutes You will not be able to change your password less than 2 days since you last changed it At least 15 characters Password must contain characters from three of the following four categ...

0 min reading time 1088 views

Viewing your 1098T Statement in the Online Student Account Center

Updated: April 28th, 2021

Please Note 1098T Forms are for students to use on their taxes. Any questions can be directed to the Student Accounts Office. Go to https://www.ccac.edu/payment/contact-bursar.php for the Student Accounts contact information. Go to my.ccac.edu. Login using your Net Id and Password Click Sign in to MyCCAC Button Click Pay Your Bill Icon If this is yo...

0 min reading time 61 views

Forgot / Reset a Student (NetID) Password

Updated: March 8th, 2021

Decision Tree Do you remember your student number, username and all 3 of your security questions answers? No Yes Add Button You will need to call the ServiceDesk - 412.237.8700. Please have your Student ID number ready when you call.  The ServiceDesk will give you a temporary password. You will need to update your password using the Updating a Stude...

0 min reading time 864 views

Adding Verbit Closed Captions to a VLC player video

Updated: April 8th, 2021

Before you begin You will need The video file The SRT file from Verbit - Exporting Captions from Verbit‍  The video file and the Verbit closed captions SRT file should be in the same folder Locate the folder where the video and SRT file are located Double click the video to open VLC player will open Captions should automatically be inserted and play...

0 min reading time 79 views

Deleting a Zoom Cloud Recorded Meeting

Updated: May 5th, 2021

From a web browser, go to https://ccac.zoom.us/ Click the Sign in button Sign in with your CCAC username and Password Click the Sign in button Click Recordings from the left side menu Navigate to the video you want to delete Click the More button Click Delete Click the Yes button to Confirm Video Deleting Multiple recordings at once From a web brows...

0 min reading time 148 views

Adding a Verbit Video to a Blackboard course

Updated: April 7th, 2021

Locate the video you want to add from the Verbit transcriptions list Click on the title you want to show in Blackboard Click the Export button Choose Offline Interactive player The video will processDepending on the size it may take a while The zip file will begin to download Depending on the size it may take a while  Navigate to the Blackboard cour...

0 min reading time 100 views

What is my email address?

Updated: December 9th, 2020

Decision Tree What is your roll at the college? Student Employee Add Button Your email address layout is: NetID@acd.ccac.edu Your email address layout is: username@ccac.edu...

0 min reading time 254 views

Adding Duo Mobile to a New Phone

Updated: February 4th, 2021

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Go to https://duo.ccac.edu  Log into your CCAC account using Single Sign-on Click the Sign In button Click the Settings button, in the top right Click Add a new device option Click the Call Me button  Acce...

0 min reading time 363 views

Reporting a suspicious email in Outlook

Updated: April 27th, 2021

Outlook Application From the email. click Report Phishing option The window will open, click the Report Phishing button  You will receive a confirmation when submitted, click the Ok button The email will be removed OWA/ Browser From the email. click Report Phishing option The window will open, click the Report Phishing button  You will receive a con...

0 min reading time 101 views

"Reply All" and Mass Emails Policy

Updated: March 31st, 2021

When to use the Blind Carbon Copy (BCC) option For employees who originate mass emails to a large group of users, it is recommended to use the blind copy function (BCC) for those groups to avoid the option of “Reply All” by others. When to use the Reply All response There are appropriate times for sending mass emails to the college community, a camp...

0 min reading time 79 views

Support for PortfolioGen

Updated: April 7th, 2021

What is PortfolioGen PortfolioGen gives professionals, teachers, students and educators the tools needed to highlight and demonstrate their skills in a modern and unique way that goes beyond traditional binders. Developed by teachers, PortfolioGen makes it easy to create a customized online portfolio to showcase and share your skills, education, wor...

0 min reading time 141 views

Distribution Lists in Outlook

Updated: April 5th, 2021

What is a Distribution List? A distribution list is a group of mail recipients that is addressed as a single recipient. Distribution lists are used to send email to groups of people without having to enter each recipient's individual address. Where can I find them and what do they look like? Address Book You will notice that a distribution list has ...

0 min reading time 96 views

Saving an Email in Outlook

Updated: December 9th, 2020

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Save As In the Save As dialog box, in the Folder pane, select the folder or network location where you want to save the file In the File name box, name the file In the Save as type list, accept the default type Click Save   Browser / OWA Doubl...

0 min reading time 218 views

Add a Moderator to your Team Space

Updated: March 8th, 2021

You can also assign other moderators to the team to help keep the team members list up to date, or to update the team details. Moderators can help make sure that the spaces in your team are all active by archiving spaces that you aren't using or restoring any that you need again. They can also remove people from the team who aren't working on it any...

0 min reading time 103 views

Send Announcements in Moderated Spaces in Webex

Updated: March 8th, 2021

Sometimes you need to share important information with your team, without the distraction from other conversations happening in the space. With Webex, you can use announcement mode in any moderated space just for announcements. On teams, the only space that's moderated is the General space so that's the only space where you can use announcements. Wh...

0 min reading time 129 views

Archiving a Team Space in Webex

Updated: March 8th, 2021

After your team has been working together for a while, you might have spaces that no one is using anymore. When you archive a team space in Webex, you're not deleting it, but it moves from your spaces list to your Archived Spaces list and it won't be included in searches. You can only archive team spaces, not your other spaces. Go to the team space ...

0 min reading time 119 views

Waiting Room in Zoom

Updated: December 7th, 2020

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one, or hold all attendees in the Waiting Room and admit them all at once. You can send all participants to the Waiting Room when joining your meeting, or you can allow participants from your Zoom account and ...

0 min reading time 163 views

Creating a Meeting Report for Registration and Polling in a Zoom Meeting

Updated: March 23rd, 2021

Before you begin When creating your meeting, you must have had the Registration option check Go to https://ccac.zoom.us/ Click the Sign In button Sign in using your CCAC Username and Password Click the Sign In button Select Reports If you are an account owner or admin or have access to the Usage Report role, you will need to select Account Managemen...

0 min reading time 108 views

Adding another Profile to Outlook

Updated: March 10th, 2021

A profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved. It also allows you to send, reply and mail merge from a specific email profile.  From your computer's desktop Click the Magnifying Glass Search "Control Panel" Click Open under the ...

0 min reading time 246 views

Adding the From and Bcc field to Outlook

Updated: March 9th, 2021

From the Outlook Application, click the New Email  Click the Options tab In the Show Fields section Click From Click Bcc You will see the options are now available to use...

0 min reading time 175 views

Adding an email address to the From field in Outlook

Updated: April 5th, 2021

If you have multiple accounts in Outlook, when you compose a new email message, Outlook picks the default account as the From account. However, if you want to Reply, Reply All, or Forward a message, Outlook will send your message with the same account the original mail was sent to. Best Practice If you want to send a new message or bulk send, you sh...

0 min reading time 169 views

Prioritizing your Microphone and Audio Device in Jabber

Updated: December 9th, 2020

Click on the  Gear Icon Click Settings Choose Audio Click Advanced > >  You may need to scroll down to see this option  Click on the device you want to be prioritized Click the up or down arrow The device at the top of the list is the HIGHEST priority. click Ok button. ...

0 min reading time 169 views

Connecting to the VPN using GlobalProtect

Updated: April 6th, 2021

Info This article should be used AFTER you have installed and setup the VPN software for the first time. Click here if you still need to do this. If you are using a CCAC Laptop, GlobalProtect is already installed.  Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click the Connect button Log in u...

0 min reading time 337 views

Installing and Connecting to VPN using GlobalProtect for the 1st time

Updated: December 18th, 2020

You will also need: Two-Factor Authentication (Duo Mobile) to access VPN Make sure your computer and virus software meet the requirements CCAC Devices Already have VPN installed on them - Connecting to the VPN using GlobalProtect Windows Go to: https://remote.ccac.edu Sign in with your CCAC Username and Password Authenticate using the Two-Factor Aut...

0 min reading time 239 views

Setting up Two-Factor Authentication with Duo Mobile

Updated: February 1st, 2021

Before you begin You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County Check your CCAC email for a Duo Security Enrollment email Smartphone Open the Duo Security Enrollment emailIt is easier to setup from a larger screen, such as a Desktop, Laptop or large screen tablet. Clic...

1 min reading time 493 views

Creating your Email Signature in Outlook

Updated: February 10th, 2021

Signature Template Name Title   Department Community College of Allegheny County 800 Allegheny Avenue Pittsburgh, PA  15XXX Ph: XXX.XXX.XXXX ccac.edu     From Outlook Open Outlook Click the New Email button Click the Signature button Choose Signatures... Click the New button Create a Name for this signature Click the Ok button Paste the content in t...

0 min reading time 324 views

Disconnecting from a Network Drive

Updated: December 1st, 2020

Open File Explorer Left-click This PC Right-click on the network drive you want to disconnect Click Disconnect Reminder When your password expires and you have updated it, connections to network drives on personal device/computer will need to be reconnected....

0 min reading time 137 views

F Drive (Personal Drive)

Updated: February 15th, 2021

If you are an employee with a Network User ID, you have access to one personal directory called the F: drive on your PC or any PC located on a CCAC campus. You can create folders under this directory to organize your files and to easily store any files you may need across multiple campuses. It is strongly suggested storing your files on your F Drive...

1 min reading time 381 views

Purchasing from the Online Bookstore

Updated: February 1st, 2021

Shop By Courses Go to CCACShop.com Click to Enter Courses button Select the Campus associated with your section number  Example: BC71 is Boyce Campus AL is Allegheny BC is Boyce BH is South HB is Allegheny NC is North  SC is South WC is South WH is West Hills Z is Online with faculty located at a specific campus location ALL Z section books are also...

0 min reading time 462 views

Activating Collage for Screen Sharing on the Interactive Touch Display

Updated: February 2nd, 2021

Clear Touch Collage is a software application that lets you cast up to 6 devices to your interactive display. It enables you to encourage interaction and involvement, where students have their own device. Helpful permission controls give you the ability to manage who is able to connect, ensuring you have the necessary control for keeping everything ...

0 min reading time 151 views

Disconnecting from VPN / GlobalProtect

Updated: December 10th, 2020

Windows Locate the GlobalProtect icon in the system tray.  Click on the globe and a window will appear Click on the Disconnect button Once disconnected, the GlobalProtect window will say "Not Connected"   Mac Navigate to Launchpad Locate the GlobalProtect Application Click the Disconnect button  ...

0 min reading time 163 views

Test your Zoom Settings

Updated: December 7th, 2020

Visit http://zoom.us/test. Click the Join button to launch Zoom. You will be redirected to launch the meeting from the browser: If you have the Zoom desktop client installed on your computer, click Open zoom.us to launch Zoom. If you don't have the Zoom desktop client installed on your computer, click download and run Zoom to download, install, and ...

0 min reading time 212 views

Joining Collage to Screen Share to the Interactive Touch Display

Updated: February 4th, 2021

Warning Screensharing will show what is on your screen. Similar to what you would see when you look at your devices screen.  Before you begin You must be connected to CCAC Wi-Fi (not guest) - Connecting to CCAC-Wireless Wi-Fi Article  Reminder All devices must be "Accepted" on the Interactive Touch Display , before the device will appear on the disp...

1 min reading time 196 views

Creating a CCAC Zoom Account

Updated: December 5th, 2020

Go to https://ccac.zoom.us/ Click the Create button Enter your CCAC Username and Password Click the Sign In button Your account has now been created!...

0 min reading time 279 views

Setting an Out of Office / Away Message in Outlook

Updated: March 23rd, 2021

Away Message Template I am currently out of the office but will respond when I return to the office on DAY, ##/##. For related requests/issues, please contact PERSON FIRST & LAST NAME, JOB TITLE, for assistance at (###) ###-#### or email them at username@ccac.edu.   Outlook Open Outlook Click on File Click Info Click Automatic Replies Turn on Au...

0 min reading time 252 views

What is Rave Guardian Alerts?

Updated: December 8th, 2020

In the event of an emergency or urgent campus closure due to weather or other issues, CCAC uses the Rave Mobile Safety emergency alerts system to send notifications to students and staff. This alerts system will allow CCAC to instantaneously message students and employees via voice, email and text with important emergency information and instruction...

0 min reading time 153 views

Connecting a laptop to a dock for the 1st time

Updated: March 31st, 2021

What you need to know before beginning On the Left-hand side of your laptop there will be a slot to plug the docking cable into the laptop. There is a lightning bolt ⚡ symbol beside the slot. With the laptop open, take the docking station cable and plug it into the laptop  An "Approve Thunderbolt Device" window will appear on the screen Expand the d...

0 min reading time 195 views

Setting up a voicemail

Updated: March 22nd, 2021

Voicemail Password Criteria Must be 5 or more digits long Cannot be a numerical patter for example: 5678 or 5555 Cannot be your PIN number cannot be 2580 Cannot be something you used in the past If you get invalid PIN number when resetting, try a different combination Office Desk Phone Press the Messages Key You will be prompted to enter your PIN, 1...

0 min reading time 192 views

Reconnecting your Laptop to your Docking Station

Updated: December 1st, 2020

Warning If this is the first time using the docking station you will need to approve it, click here for directions.  Laptop is Off Plug the docking station cable into the laptop Press the power button on the docking station The laptop will turn on (this may take up to 20 seconds) Video   Laptop is On Plug the docking station cable into the laptop Th...

0 min reading time 184 views

Adding a Poll to a Zoom meeting

Updated: February 2nd, 2021

Go to https://ccac.zoom.us/ Click the Sign in button Go to the Meetings page  Click on your scheduled meeting you want to add a poll to Scroll to the bottom of the meeting page Locate the Poll option. Click Add to begin creating the poll. Enter a title and your first question.  (Optional) Click the Anonymous check box to make the poll anonymous, whi...

0 min reading time 176 views

Signing up for CCAC Alerts, for a non CCAC student or employee

Updated: December 10th, 2020

Anyone who doesn't have an active CCAC student or employee account can still sign up to receive text alerts from CCAC, but   not   voice or email alerts. To sign up for SMS text alerts,   text CCACALERTS to 67283 . ...

0 min reading time 165 views

Scheduling a Zoom meeting

Updated: December 7th, 2020

Browser Go to https://ccac.zoom.us/ from any browser Click Sign In Use your CCAC username and password to sign in Click the Schedule a Meeting button Enter your meeting details, Click Save once done To send this meeting, click the Copy Invitation  Click the Copy Meeting Invitation button, this will copy to your clipboard and allow you to paste into ...

0 min reading time 271 views

Zoom Etiquette

Updated: January 4th, 2021

Use the video option when possible. Look into the camera when talking instead of looking at yourself The more light, the better Dress appropriately  Be aware of your audio and video surrounding and settings  Ensure that you have a clean, work-appropriate background, or try a virtual background.  Stay on mute if you’re not talking Don’t eat during th...

0 min reading time 226 views

Downloading and Installing Zoom

Updated: December 7th, 2020

Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Install Zoom following the computer's prompts   Smartphone App Example Information This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device.  Go to your App Store Search "Zoom" Install the App   Outlook...

0 min reading time 212 views

Logging into Jabber

Updated: December 9th, 2020

Desktop/Laptop Open the Jabber application  Click the Sign In button Enter your CCAC Username and Password Click the Sign In button  ...

0 min reading time 160 views

Turning On a Classroom Computer

Updated: January 30th, 2021

On the back of the computer monitor, will be the computer Press the button on the top of the computer, this is the power button The power button will turn white when powered on...

0 min reading time 308 views

Requesting an Official transcript

Updated: January 29th, 2021

A transcript is a certified record (inventory) of a student throughout a course of study having full enrollment history including all courses (or subjects) attempted, grades earned and degrees and awards conferred. If you attended CCAC prior to 1975 You can still place the order online, but your transcript will be available in paper format only and ...

0 min reading time 606 views

Joining a Zoom meeting

Updated: January 4th, 2021

Before you begin You will need to be logged into Zoom with your CCAC Account. Signing into Zoom with your CCAC Zoom Account Article  You will also need the Zoom Application or App. Downloading and Installing Zoom Article  Calendar Invite From the calendar invite, click or tap on the Zoom Meeting URL The Zoom meeting will open   With a Zoom URL If yo...

0 min reading time 206 views

Printing an Email in Outlook

Updated: December 9th, 2020

Outlook Application Select the email by clicking it once or double click to open the email Click File Click Print Select the desired printer Click Print   Browser / OWA Select the mail by clicking it once or double click to open the email Click the ellipsis (…) Click Print  ...

0 min reading time 192 views

Troubleshooting Laptop that will not Power On

Updated: December 7th, 2020

Unplug AC adapter and everything connect from the laptop Press and hold the power button for 15 – 17 seconds Plug the power adapter into the wall  Connect the power adapter to the laptop Press the power button to power up the laptop Once powered up, keep the laptop charging the battery to full...

0 min reading time 141 views

Resetting Jabber

Updated: December 3rd, 2020

Click the G ear con    Choose  Sign out .  From the Sign In page, click  Reset Jabber .  Click the Reset Button Log in using your CCAC Username and Password...

0 min reading time 169 views

U Drive (Shared Drive)

Updated: January 13th, 2021

On the CCAC network there are a few U: drives, often referred to as Shared Drives, that contain folders for different groups and departments. CCAC employees can use these drives in order to share files between other users within their group without needing to send individual copies to them. Folders on the Shared Drives are protected so that only use...

1 min reading time 255 views

Disconnecting from the Wi-Fi

Updated: February 23rd, 2021

Windows Open the Settings App Go to the Wi-Fi settings Click Manage known networks Click CCAC-Wireless Click the Forget button   Mac Tab content   iPhone / iPad Screenshots were taken on iOS 14.0 Open the Settings App Go to Wi-Fi Tap the i beside the network you want to disconnect from Choose Forget This Network Tap the Forget button   Android Scree...

0 min reading time 194 views

Breakout Rooms in Zoom

Updated: December 7th, 2020

Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions as they please. The host can switch between sessions at any time.  Note Be...

0 min reading time 205 views

I need VPN access

Updated: January 6th, 2021

Depending on your position within the college, you may automatically receive Virtual Private Network (VPN) access. If you do not have Virtual Private Network (VPN) access and need it (non-exempt) and want to use your own device (BYOD); you may request Virtual Private Network (VPN) access here.   Did you know? Many of the CCAC Services and Resources ...

0 min reading time 180 views

Connecting to CCAC-Wireless Wi-Fi

Updated: March 9th, 2021

Windows From the taskbar, click the Wi-Fi icon From the available Wi-Fi networks list, choose CCAC-wireless Click the Connect button Enter your CCAC username and password Click the OK button Click the Connect button to accept the certificate You are now connected to the CCAC-Wireless!   Mac Locate CCAC-wireless in the list of available Wi-Fi network...

1 min reading time 251 views

Turning on Virtual Background in Zoom

Updated: January 20th, 2021

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Windows / Mac Open the Zoom Desktop clientIf it is not on your desktop, look in the programs list under Zoom or search for Zoom on the computer Sign in to the Zoom desktop client. Click your profile picture, then click Se...

0 min reading time 241 views

Setting up and Accessing your email through Outlook

Updated: April 9th, 2021

Windows Computer CCAC Device Open the Outlook Application Make sure your CCAC email is correct Click the Connect button Chose Exchange Uncheck Set up Outlook Mobile on my phone, too Click the OK button Your email will begin to load Mac Computer Information Coming Soon Browser / OWA When to use this option If you are at home/ public area On a CCAC Cl...

0 min reading time 463 views

Knowing when your Password is about to Expire

Updated: December 22nd, 2020

Browser Email / OWA Pop Out Alert In the web browser version of your email, a pop out from the top right of the screen will appear   CCAC Computer If you are on a CCAC Computer, a pop out from the bottom right of the screen will appear   Through Email 3 days before your password expires, you will receive an email alerting you that it is time to rese...

0 min reading time 341 views

Changing the displayed name in a Zoom meeting

Updated: January 9th, 2021

Display Name location From inside a Zoom meeting Locate the Participants icon In the participants pane, click the More button Choose Rename Type the name you want Click the Ok button...

0 min reading time 221 views

Setting a Default Program

Updated: February 10th, 2021

Click the search Begin typing Default Apps Click the Open Select the app you want to change  From the pop-out, choose the app you want to be the default Alternate Solution - From the Start Button Click the Start  button on the task bar Click the Settings Click on Apps Click on Default apps Select the app you want to change  From the pop-out, choose ...

0 min reading time 129 views

Clearing a Browser's Cache / Browsing Data

Updated: February 4th, 2021

Typically, pressing CTRL+SHIFT+DELETE while in the browser will bring the Clear Browser Data screen up. Chrome On your computer, open Chrome. At the top right, click 3 dots Click Settings Under Privacy and Security, click Clear browsing data Choose All Time from the Time range drop-down menu Choose the following types of data to clear Cookies and ot...

0 min reading time 599 views

Downloading and Install Microsoft Office

Updated: January 27th, 2021

Windows Installer Information This install will include: Word, Excel, PowerPoint, Outlook, OneNote, Teams, Publisher, Access and Skype Screenshots were taken on Windows Version 1809 Go to https://portal.office.com/account  Login using your CCAC Email Address, then click  Enter your password, then click  Click the Install Office button If you need a ...

1 min reading time 965 views

Connecting to CCAC-Guest Wi-Fi

Updated: March 9th, 2021

Guest Wireless Information The username and password are valid for 3 days (72hrs).  Windows On the taskbar, click the Wi-Fi icon Click on CCAC-Gues t from the available Wi-Fi list Click the Connect button A browser page will open Click the Create a Guest Account link Enter your information Click the Create Account button You will receive a text mess...

0 min reading time 157 views

Signing into Zoom with your CCAC Zoom Account

Updated: December 7th, 2020

Before you begin CCAC using SSO to log into Zoom You will need to have a CCAC Zoom Account. Creating a CCAC Zoom Account Article  Browser Go to https://ccac.zoom.us/ Choose the Sign in button Enter your CCAC Username and Password Click the Sign In button   Zoom Application (Computer/Laptop) Download the Zoom Application https://zoom.us/download Inst...

0 min reading time 355 views
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