Table of Contents

What is Mass Email?Sending a Mass Email

Before you begin

You will need



When sending a mass email from your department account, it's important to note that you are limited to sending 10,000 emails per day. If you plan to send over that amount, you must send them over a few days.

What is Mass Email?

Mass emails let you communicate with a large group of people using your department email address. These emails are NOT personalized for each recipient. They are generic and do not need any personalization. You should always use the BCC line when sending mass emails to ensure replies are only directed to you. 

Sending a Mass Email

List of Emails

  1. From the email profile you want to send the email
  2. Click the New Email button
  3. Click in the Bcc... field
  4. Type or if you have them in a list, paste the email addresses
  5. Make sure everything is correct in the Bcc line
  6. Compose your email
  7. Click the Send button

From a Distribution List

What is a Distribution List?

A distribution list is a group of mail recipients that is addressed as a single recipient. Distribution lists are used to send email to groups of people without having to enter each recipient's individual address.

Where can I find them and what do they look like?

Address Book

You will notice that a distribution list has a group of people  beside the name, where a single email address has one person beside it.

Email to Line

In the email, you will see a this lets you know this is a grouping of email addresses.

  1. From the email profile you want to send the email
  2. Click the New Email button
  3. Click the Bcc... button
  4. Find the list you want to add
  5. Double click the list you want to email
  6. Make sure it is in the Bcc line
  7. Click the OK button
  8. Make sure it is in the Bcc line
  9. Compose your email
  10. Click the Send button

Mail Merge using the Outlook Application

What is Mail Merge?

Mail merge lets you create a batch of documents that are personalized for each recipient. For example, a letter might be personalized to address each recipient by name. A data source, like a list, spreadsheet, or database, is associated with the document. 

What are Merge Fields?

«Placeholders» --called merge fields--tell Word where in the document to include information from the data source. You work on the main document in Word, inserting «merge fields» for the personalized content you want to include. When the mail merge is complete, the merge document will generate a personalized version of itself for each name in the data source.

For Example: First Name in your Excel header may look like «First Name» in the email writeup. It will then get translated into the "Nancy" since Nancy is in the First Name column. Then Evan in the next email sent out, since Evan is next in the Excel file. 

Before you begin

  • You must have your Excel data completed with information in the correct cells and a header at the top of the worksheet.
  • Check with IT to make sure the email address is allowed to bulk send emails.
  • You must have the Outlook profile setup for the email that is bulk sending. -  Adding another Profile to Outlook 

Import the Data

  1. Make sure your Excel data has a header
  2. Make sure your Excel data is correct and ready to send.
  3. Open Microsoft Word
  4. Open a Blank Document
  5. Click the tab Mailings
  6. Click the Start Mailing Merge option
  7. Click E-mail Messages
  8. Click Select Recipients
  9. Click Use an Existing List...
  10. Locate your Excel file you want to mail merge
  11. Select the file
  12. Click the Open button
  13. Confirm the sheet you want to pull the information from
  14. Click the OK button

Customizing the Email

  1. Click the Greeting Line option
  2. Create a greeting line you want
  3. Click the OK button
  4. Add text you want, like you would in Word.
  5. If you want to add a specific piece of data
    1. Click Insert Merge Field
    2. Choose the field you want to add
    3. That pulled data will be represented by «DATA»
  6. Once your email is ready, click Preview Results
    This will add the data into the email.

Sending the Email

  1. Make sure your Outlook application is closed. Otherwise, you will send from the opened Outlook mailbox.
  2. Once you are ready to send and you have proofed the email, click the Finish & Merge option
  3. Click the Send Email Messages...
  4. Add a subject line
  5. Select how many records to send, this corresponds to the rows in your Excel file
  6. Click the OK button
  7. Your Outlook will launch
  8. Option the Outlook Profile you want to send the email from
  9. Click the OK button
  10. The email will send immediately, you will see the email in the sent folder