CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

When to use the Blind Carbon Copy (BCC) option

For employees who originate mass emails to a large group of users, it is recommended to use the blind copy function (BCC) for those groups to avoid the option of “Reply All” by others.

When to use the Reply All response

There are appropriate times for sending mass emails to the college community, a campus or group. In these instances, if you need to reply to a mass email, please be conscientious about your response. 

In many instances a “Reply” (only to sender) is appropriate as opposed to “Reply All”. Please make the determination conscientiously.

Employees have consistently complained that they are disrupted and disturbed by employees who automatically respond with “Reply All” inappropriately to mass emails. Many employees do this inadvertently, which is why employees must be cognizant about this action.

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