Info For help getting started with the basics of an ITech classroom, please visit the Basic ITech Guide . If you would like additional training, please contact the ServiceDesk. Personal Device Display a Personal Device (BYOD) in an ITech Classroom with Button Controls Display a Personal Device (BYOD) in an ITech Classroom with Button Controls Before...

Info Depending on the service you are requesting and the type of request, more information may be needed to complete the request. For example, requesting training will require more information than submitting an inquiry.  This example will demonstrate the process for submitting a Microsoft Office 365 training request.  To visit the CCAC Supportal pl...

Note After booking any recurring sessions, it’s a good idea to cancel any that might fall on a holiday or a day in which your normally scheduled event or class won’t be taking place. 1. Log into Verbit Please reference the Help Center article, Logging into Verbit if you need assistance. 2. Click on Book Now 3. Under Session Details, select your type...

Info CCAC Supportal will allow you to view any open, pending, resolved, or closed tickets associated with requests or incidents you have submitted.  If you are experiencing an issue you may have had in the past, viewing your Resolved or Closed ticket history may offer you a quick solution. To visit the CCAC Supportal please click the direct link on ...

Warning Please do not save any files directly onto CCAC resource room computers. The ITS department instead recommends utilizing OneDrive or a personal USB storage device. CCAC cannot guarantee the availability or security of these files. Student computers are very frequently wiped, replaced, or in use by others. In these situations, data is never b...

McGraw Hill Visit the Technical Support Online Support Center  (FAQs, articles, self-help resources) Phone: (800) 331-5094 Online: Submit a Support Request Case Chat: Chat with a Representative Hours of Operation: Sunday: 12:00 PM to 12:00 AM EST Monday-Thursday: 24 hrs Friday: 12:00 AM to 9:00 PM EST Saturday: 10:00 AM to 8:00 PM EST Pearson https:...

Starting/Scheduling a Zoom Meeting Roles in a Meeting Roles in a Meeting There are multiple roles available for a meeting: host, co-host, alternative host... There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host. Host: The user that schedule...

Click on your profile picture or initials Click on Settings Click on Appearance Scroll through to select a theme You can also, change the skin tone for use with reactions Select Save Click Restart Webex Webex will relaunch with your new appearance...

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Note For issues accessing databases from off campus, connect with a librarian in a chat session from the Library’s main page or email Lori Cunningham, ecunningham@ccac.edu. Please provide as many details as possible: operating system, browser, screen shot of error message. 1. Open a browser window and navigate to ccac.edu 2. Click on Student Service...

Note Your browser's default language must be set to your preferred language to translate pages into other languages.     Google Chrome In the Google Chrome application, go to the webpage you want to translate. On the right of the address bar, click Translate and choose your preferred language. If the option does not come up to Translate in the addre...

Note You will have access to your CCAC academic email one hour after you create your CCAC NetID account. Use your CCAC NetID username and password to log on to your email account. Your CCAC email address will be in the format NetIDUsername@acd.ccac.edu (enter your own username in place of the word "username"). You are required to use the academic em...

Note All incoming emails are routinely scanned and potential spam is filtered by Microsoft spam-filtering system. You will receive notification when email has been quarantined as potential spam. If these messages accumulate in your inbox or in another folder, they will add to your overall mailbox size. Please check these regularly and delete as they...

Info ITech with LiveSync rooms have a microphone mounted to the ceiling in the front of the room. When lecturing in a Zoom meeting, you can move within 12 feet of the microphone, and the remote participants will still be able to hear you.     Power Turning On a Classroom/Desktop Computer On the back of the computer monitor will be the computer Press...

Zoom Meetings Zoom Meetings are the most common option for events. When you schedule your own event and email a link to participants, you’re using Zoom Meetings. The host can easily edit these events to reschedule or to add new participants. Zoom Meetings also work with your CCAC email, allowing for convenient reminders and calendar integration for ...

CCAC Who Does What...

Info For help getting started with the basics of a Zoom Room, please visit the Basic Zoom Room Guide . If you would like additional training, please contact the ServiceDesk. Joining a Zoom Webinar from a Zoom Meeting Room Joining a Zoom Webinar from a Zoom Meeting Room Note The Zoom Meeting Rooms are not designed to lead or facilitate a webinar. The...

Info Please consult this article to check what types of technology are available in each bookable room to better assist guests in choosing the best space for their needs. Rooms are sorted by category drop-down, then by campus. Public Spaces Public Spaces are especially large areas including but not limited to gymnasiums, auditoriums, theaters, and c...

New/Returning Student Connect with an advisor  who will help you plan your courses.  Visit your campus Registration and Advising Office to register in-person (see hours of operation). While you are planning your courses, you will be expected to do the following: Accept the Student Financial Responsibility Agreement Confirm your Personal Contact Info...

Breakout Rooms Breakout Rooms in Zoom Breakout Rooms in Zoom Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions... Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manuall...

Info If you are a CCAC employee (internal) or a non-CCAC employee (external) and you require technology to support your event, and you need help deciding which space to reserve for your event, please select a campus location below and use the decision tree to assist in your decision. In choosing an event space, you will need to consider space size, ...

Examity is an online proctoring solution that gives students the flexibility to take exams remotely.  It provides faculty, schools and students with the tools they need to prevent cheating and to preserve integrity.  Your faculty may use this tool to either live or auto proctor your exams.  The faculty member will detail this requirement in the syll...

Logging In to a Hunt Group To log In to the hunt group, press the button next to Hunt group You will see the following message, "You have successfully logged in to the hunt group" An amber light will indicate that you are signed into the hunt group An incoming call will show that the call is being routed through the hunt group     Logging Out of a H...

1. Go to the Settings app 2. Select Photos 3. Scroll down to Transfer to Mac or PC 4. Select Automatic...

Note This article will provide step-by-step directions for allowing Microsoft permissions to your camera and microphone. Without allowing access to your microphone and camera, you will be unable to use them in Zoom meetings, through WebEx, etc.    Navigate to the Settings in the Windows menu at the bottom left of the screen Click on the Privacy sect...

Note As the speaker you will receive an invitation through email to join the live session 30 minutes prior to the scheduled event starting. Prior to the beginning of class the student receiving captions for the Live event will have picked up the CART service PC/Mic from Student Support Services. You will need to obtain the mic from the student prior...

Info The CCAC NetID Manager is a tool that will allow new users to activate their account for the first time as well as enable end users to reset their password by receiving a passcode to their personal email or text. If you have never used the CCAC NetID Manager then you will need to activate or create your CCAC NetID. Click here for a walkthrough ...

Note If the TV display is powered Off when entering the Huddle Room, please power it On using the remote control on the table.   Scheduling and Starting a Zoom meeting for Class Scheduling a Zoom Room for Class Reserve your Huddle Room(s) or Classroom(s) using Astra Schedule Event and Resource Scheduling Please reference the Help Center article, Sch...

Info For help utilizing more advanced features of the room, please visit the Advanced Zoom Room Guide . If you would like additional training, please contact the ServiceDesk About the Room Equipment List for a Zoom Meeting Room Equipment List for a Zoom Meeting Room Lectern Extron touch panel Used to power the system on/off, make a phone calls, i......

Student Computer Resources These spaces are available for students to use during the standard business hours for each location.    https://helpcenter.ccac.edu/en_US/current-student/student-computer-resources Classroom Computer Labs If you are attending class in a computer lab on campus, you may find some variation in the number of computer or model ...

Info Please complete the form below to submit an event request for the CCAC website.  Is this an event taking place at a CCAC Location? Please make sure you have reserved your room using the Astra Schedule Request a Room/Event service.  ***For expected publishing times, please make sure you review the guidelines and expectations article***...

Who is a former student? A former student is a person who has not taken a course at CCAC for 366 days or longer. If a person is within the 366 days, they are still considered a CCAC student and can reset their password‍.  How long will a temporary account last? The temporary account will be active for 24 hours from the time of its creation. If you n...

Clearing the Whole Auto-Complete Cache Warning The following steps will delete the entire Auto-Complete contact list 1. In Outlook, click the File button 2.In the File menu, click the Options button 3.Click the Mail tab 4. Scroll down to the Send messages section 5. Click Empty Auto-Complete List 6. Click Yes, to confirm deletion of the Auto-Complet...

Note Before the Live event begins, ensure that you have made arrangements to pick up the CART Service PC/Mic from Student Support Services. As the attendee you will receive an invitation through email to join the live session 30 minutes prior to the scheduled event starting. Remove the PC and Mic from the bag Give the Mic to the Speaker/Lecturer Log...

Info For help utilizing more advanced features of the room, please visit the Advanced ITech Guide . If you would like additional training, please contact the ServiceDesk Power Turning On a Classroom / Desktop Computer Turning On a Classroom / Desktop Computer On the back of the computer monitor, will be the computer Press the button on the... On the...

Log into Blackboard using your CCAC username and password Click on the Activity Stream tab Click on the Settings gear In the Stream tab, click the select or deselect which notifications you would like to receive in your activity stream Click on the Email tab and select or deselect which notifications you would like to receive in your email Click on ...

Library Self-Service Password Reset Kiosks Self-Service Password Reset Kiosks have now been setup at each campus library.  These kiosks are available for students, faculty and staff to walk up and perform a reset of forgotten passwords, or create a new CCAC NetID account for incoming students.  The dedicated kiosk computers are accessible in each li...

Who do I see on my campus about resources for military-connected students? Each CCAC campus has an OMVS Facilitator to support military-connected students. Please see Military and Veterans webpage to find your campus Veterans Services Facilitator. How do I to start my VA educational benefits at CCAC? You can find steps for starting your benefits on ...

Mobile Terms and Conditions Effective Date: 2/7/2023 Salesforce Marketing Cloud (SFMC)  Receive important messages from CCAC regarding enrollment, events and general information about the college through your mobile device. Message frequency Varies.  Message and data rates may apply.  All individuals who express interest in attending CCAC, submit an...

Info For directions on how to join a Zoom webinar, or how to create Breakout Rooms please click here .   About the Room Equipment List for a LiveSync Classroom Instructor Station  Extron touch panel Used to power the system on/off, make a phone call, input selection, volume/mute function, and document camera control. Mirrors the touch panel on the l...

Info Upon entering the Subject of your Issue, Suggested Articles will appear on the right side of the page. The Suggested articles might help you fix the issue without needing to submit a ticket. If an article sounds similar to your issue, click the link for more information. To visit the CCAC Supportal please click the direct link on MyCCAC or visi...

Power & Setup Turning On Equipment Locate the touch panel on the left side of the stage as you walk up the stairs on the stage If the system doesn't wake, tap the screen Tap “Video” if you wish to use the projector & screen. The screen will turn on and look like this: Tap “Audio Only" if you wish to only use audio within the space. The scree...