Note If you have issues accessing your academic VM, please contact your instructor. If your instructor is unable to assist, please contact the ServiceDesk. If you do not already have the GlobalProtect agent on your device, please follow the instructions, Downloading the GlobalProtect Agent and Connecting. You must connect to GlobalProtect before acc...

Info For information on how to download and install apps on your device, please see the article Downloading and Installing Microsoft 365.   Credit/Non-credit Courses All CCAC employees and students qualify for a CCAC account, which then provides access to Office 365. If you are an instructor, please reach out to your supervisor in order to have them...

MyCCAC Hub From a web browser, go to my.ccac.edu If you are not signed in already, log into MyCCAC Hub  Locate the Email Icon and click on it Enter your CCAC email address Click the Next button Enter your password Click the Next button Choose the best option that relates to the situation of the computer You will now see your CCAC email inbox     Out...

Power Turning the Desktop Computer On On the back of the computer monitor, you will find the computer Press the button on the top of the computer; this is the power button The power button will turn white when powered on     Turning the Computer Monitor On Locate the bottom right of the computer monitor Press the button on the far right The power bu...

Click the link below to view the Examity Student Test-Taker Troubleshooting Guide   https://www.examity.com/online-proctoring-troubleshooting-guide-for-test-takers-win20/...

Info The CCAC NetID Manager is a tool that will allow new users to activate their account for the first time as well as enable end users to reset their password by receiving a passcode to their personal email or text. If you have never used the CCAC NetID Manager then you will need to activate or create your CCAC NetID. Click here for a walkthrough ...

Operating System: MacOS X 10.5 or higher, Windows Vista or higher, ChromeOS. Examity does not support Linux Browser: Google Chrome required– please disable your pop-up blocker.  No other browsers supported  Hardware:  Desktop, laptop, or Chromebook (tablets and mobile phones/devices are not supported) – Built-in or external webcam – Built-in or exte...

Note Following the upgrade from Windows 10 to Windows 11, all Microsoft Office products require users to sign into their Microsoft account with their CCAC email and password. After the user signs in, they will be prompted with a Duo authentication prompt. After authentication, the users can select stay signed in and will not have to sign in to Offic...

Note The Poll Everywhere app for Zoom allows your participants to review and submit responses directly in the Zoom app.  Presenters and Participants must add the Poll Everywhere App in Zoom before presenting or responding to a poll. Note: Please note that this feature is only compatible with laptops and computers. Participants using mobile devices w...

Go to https://discover.ccac.edu/RecruitNewWFE/Account/Login?ReturnUrl=%2fRecruitNewWFE and sign in Click on View Make sure to be in Decision History   Click on Respond Now To accept admission click the I accept Admission button To decline, use the drop down to select a reason Click I Decline Admission...

1. Go to the Settings app 2. Select Photos 3. Scroll down to Transfer to Mac or PC 4. Select Automatic...

Grab an Epson Easy Interactive Pen from its container (sometimes found attached magnetically to the whiteboard) Toggle the Power Switch On Launch the Easy Interactive Software on the Instructor PC (shortcut found on the desktop or by searching) On the computer, choose how you would like to use the pen by clicking the white board icon You can use the...

Info Please consult this article to check what types of technology are available in each bookable room to better assist guests in choosing the best space for their needs. Rooms are sorted by category drop-down, then by campus. Public Spaces Public Spaces are especially large areas including but not limited to gymnasiums, auditoriums, theaters, and c...

Power Turning On a Classroom/Desktop Computer On the back of the computer monitor, you will find the computer Press the button on the top of the computer; this is the power button The power button will turn white when powered on     Turning On a Classroom Computer Monitor On the back right of the computer monitor Press the button on the far right (l...

Power Turning on a Classroom / Desktop Computer The computer is located on the back of the monitor Press the power button on top of the computer The power button will turn white when powered on     Turning on a Classroom Computer Monitor On the bottom right of the computer monitor Press the button on the far right The power button will turn white wh...

Info ITech with LiveSync rooms have a microphone mounted to the ceiling in the front of the room. When lecturing in a Zoom meeting, you can move within 12 feet of the microphone, and the remote participants will still be able to hear you.     Power Turning On a Classroom/Desktop Computer On the back of the computer monitor will be the computer Press...

CCAC Who Does What...

Info If you are a CCAC employee (internal) or a non-CCAC employee (external) and you require technology to support your event, and you need help deciding which space to reserve for your event, please select a campus location below and use the decision tree to assist in your decision. In choosing an event space, you will need to consider space size, ...

New/Returning Student Connect with an advisor  who will help you plan your courses.  Visit your campus Registration and Advising Office to register in-person (see hours of operation). While you are planning your courses, you will be expected to do the following: Accept the Student Financial Responsibility Agreement Confirm your Personal Contact Info...

Note Before the Live event begins, ensure that you have made arrangements to pick up the CART Service PC/Mic from Student Support Services. As the attendee you will receive an invitation through email to join the live session 30 minutes prior to the scheduled event starting. Remove the PC and Mic from the bag Give the Mic to the Speaker/Lecturer Log...

Click on your profile picture or initials Click on Settings Click on Appearance Scroll through to select a theme You can also, change the skin tone for use with reactions Select Save Click Restart Webex Webex will relaunch with your new appearance...

The KnowBe4 Platform can be reached from either your MyCCAC student page or from the Institution page on Blackboard. Examples are listed below:  MyCCAC Blackboard Following either link will take you to the KnowBe4 login screen, in which you will enter your CCAC email and click Next Enter your CCAC NetID & Password Click Sign-in Follow the prompt...

Note As the speaker you will receive an invitation through email to join the live session 30 minutes prior to the scheduled event starting. Prior to the beginning of class the student receiving captions for the Live event will have picked up the CART service PC/Mic from Student Support Services. You will need to obtain the mic from the student prior...

Info For directions on how to join a Zoom webinar, or how to create Breakout Rooms please click here .   About the Room Equipment List for a LiveSync Classroom Instructor Station  Extron touch panel Used to power the system on/off, make a phone call, input selection, volume/mute function, and document camera control. Mirrors the touch panel on the l...

Examity is an online proctoring solution that gives students the flexibility to take exams remotely.  It provides faculty, schools and students with the tools they need to prevent cheating and to preserve integrity.  Your faculty may use this tool to either live or auto proctor your exams.  The faculty member will detail this requirement in the syll...

Zoom Meetings Zoom Meetings are the most common option for events. When you schedule your own event and email a link to participants, you’re using Zoom Meetings. The host can easily edit these events to reschedule or to add new participants. Zoom Meetings also work with your CCAC email, allowing for convenient reminders and calendar integration for ...

Log into Blackboard using your CCAC username and password Click on the Activity Stream tab Click on the Settings gear In the Stream tab, click the select or deselect which notifications you would like to receive in your activity stream Click on the Email tab and select or deselect which notifications you would like to receive in your email Click on ...

Info For help getting started with the basics of a Zoom Room, please visit the Basic Zoom Room Guide . If you would like additional training, please contact the ServiceDesk. Joining a Zoom Webinar from a Zoom Meeting Room Joining a Zoom Webinar from a Zoom Meeting Room Note The Zoom Meeting Rooms are not designed to lead or facilitate a webinar. The...

ITech Room with Button Panel Guide  Note To help identify the type of touch panel in your ITech room, here is an example of the Button Panel.    Power Turning On a Classroom / Desktop Computer On the back of the computer monitor, you will find the computer Press the button on the top of the computer, this is the power button The power button will tu...

Note All incoming emails are routinely scanned and potential spam is filtered by Microsoft spam-filtering system. You will receive notification when email has been quarantined as potential spam. If these messages accumulate in your inbox or in another folder, they will add to your overall mailbox size. Please check these regularly and delete as they...

Note If the TV display is powered Off when entering the Huddle Room, please power it On using the remote control on the table.   Scheduling and Starting a Zoom meeting for Class Scheduling a Zoom Room for Class Reserve your Huddle Room(s) or Classroom(s) using Astra Schedule Event and Resource Scheduling Please reference the Help Center article, Sch...

Please note: Once your video is uploaded or recorded, it is added to its related Panopto assignment folder. Once you submit your video, it is moved to the Panopto student submissions subfolder in the course's Panopto folder. If you have Creator access to another folder, such as My Folder, you can copy the video from the student submissions folder fo...

Info With OneDrive, students can easily store assignments in the cloud and edit the documents in Microsoft 365 Online.    After logging into Blackboard, either click to find your assignment under the ‘Assignments’ section in the left-hand menu or locate your assignment download link in the weekly course materials or modules Click on the file you nee...

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Note Marking a meeting or appointment private can hide some of the meeting details from others in your organization. If you share and grant Read permissions to your calendar to another user, they will not be able to see the details of your private appointments. However, if you share and grant Delegate with access to view private items permissions, t...

Info With the Microsoft 365 Online integration between applications, it's easy to create documents online and upload them to Blackboard. Documents created in Microsoft 365 Online will autosave to your OneDrive.    After logging into Blackboard, After logging into Blackboard, either click to find your assignment under the ‘Assignments’ section in the...

Breakout Rooms Breakout Rooms in Zoom Breakout Rooms in Zoom Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions... Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manuall...

Confirm that the computer settings are set to automatic for both time and time zone. Confirm user is attempting login with a desktop, laptop, or Chromebook (tablets and mobile phones/devices are not supported).  Troubleshooting tip:  User was able to successfully login to Examity using the SSO link in Blackboard from her cell phone (note: devices ca...

Power & Setup Turning On Equipment Locate the touch panel on the left side of the stage as you walk up the stairs on the stage If the system doesn't wake, tap the screen Tap “Video” if you wish to use the projector & screen. The screen will turn on and look like this: Tap “Audio Only" if you wish to only use audio within the space. The scree...

DISABILITY RESOURCES AND SERVICES - STAFF DIRECTORY For general department inquiries: 412-237-4612 or disabilityservices@ccac.edu   Name Title Phone Email Office Carissa Monaco Regional Director 412-469-6215 cmonaco@ccac.edu South Campus BBB-B311Boyce CampusNWG-N560 Cole Eskridge Regional Director 412-237-4613 ceskridge@ccac.edu Allegheny Campus SSC...

Who do I see on my campus about resources for military-connected students? Each CCAC campus has an OMVS Facilitator to support military-connected students. Please see Military and Veterans webpage to find your campus Veterans Services Facilitator. How do I to start my VA educational benefits at CCAC? You can find steps for starting your benefits on ...

Power Turning On a Classroom/Desktop Computer  On the back of the computer monitor, you will find the computer Press the button on the top of the computer; this is the power button The power button will turn white when powered on     Turning On a Classroom Computer Monitor On the back right of the computer monitor Press the button on the far right (...

Who is a former student? A former student is a person who has not taken a course at CCAC for 366 days or longer. If a person is within the 366 days, they are still considered a CCAC student and can reset/forgot their password‍. If you have not taken a course in more than 366 days, your previous NetID account has expired, and you must follow the proc...

Info Depending on the service you are requesting and the type of request, more information may be needed to complete the request. For example, requesting training will require more information than submitting an inquiry.  This example will demonstrate the process for submitting a Microsoft Office 365 training request.  To visit the CCAC Supportal pl...

Please Note Before beginning the process- please download the app to your phone from an official app store such as Google Play or the Apple App Store. You will need the app for step 7 of the process below.     Go to https://mysignins.microsoft.com/  Sign in using your CCAC Email Address and click Next Enter your password and click Sign in Select Sec...

McGraw Hill Visit the Technical Support Online Support Center  (FAQs, articles, self-help resources) Phone: (800) 331-5094 Online: Submit a Support Request Case Chat: Chat with a Representative Hours of Operation: Sunday: 12:00 PM to 12:00 AM EST Monday-Thursday: 24 hrs Friday: 12:00 AM to 9:00 PM EST Saturday: 10:00 AM to 8:00 PM EST Pearson https:...

Starting/Scheduling a Zoom Meeting Roles in a Meeting Roles in a Meeting There are multiple roles available for a meeting: host, co-host, alternative host... There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host. Host: The user that schedule...

Warning Please do not save any files directly onto CCAC resource room computers. The ITS department instead recommends utilizing OneDrive or a personal USB storage device. CCAC cannot guarantee the availability or security of these files. Student computers are very frequently wiped, replaced, or in use by others. In these situations, data is never b...

Note For issues accessing databases from off campus, connect with a librarian in a chat session from the Library’s main page or email Lori Cunningham, ecunningham@ccac.edu. Please provide as many details as possible: operating system, browser, screen shot of error message. 1. Open a browser window and navigate to ccac.edu 2. Click on Student Service...

Note After booking any recurring sessions, it’s a good idea to cancel any that might fall on a holiday or a day in which your normally scheduled event or class won’t be taking place. 1. Log into Verbit Please reference the Help Center article, Logging into Verbit if you need assistance. 2. Click on Book Now 3. Under Session Details, select your type...

MyCCAC Hub Mobile App This article will help you access and navigate the updated MyCCAC Hub mobile App. Upon clicking the tiles or the menu items, you may be presented with pages of information, SharePoint sites, Help Center articles, or the CCAC website.   Downloading and Installing the MyCCAC Hub Mobile App iOS Open the App Store  Tap Search Searc...

Note The default configuration for the Allegheny Auditorium self-service option is for the lectern to be placed on stage left. If you want to use the lectern stage right or stage center (from the floor), please place a ticket with the ServiceDesk or the CCAC Supportal for setup.   Power Info When using the self-service option, you have two touch pan...

Student Computer Resources These spaces are available for students to use during the standard business hours for each location.    https://helpcenter.ccac.edu/en_US/current-student/student-computer-resources Classroom Computer Labs If you are attending class in a computer lab on campus, you may find some variation in the number of computer or model ...

Info For help utilizing more advanced features of the room, please visit the Advanced Zoom Room Guide . If you would like additional training, please contact the ServiceDesk About the Room Equipment List for a Zoom Meeting Room Equipment List for a Zoom Meeting Room Lectern Extron touch panel Used to power the system on/off, make a phone calls, i......

Info Upon entering the Subject of your Issue, Suggested Articles will appear on the right side of the page. The Suggested articles might help you fix the issue without needing to submit a ticket. If an article sounds similar to your issue, click the link for more information. To visit the CCAC Supportal please click the direct link on MyCCAC or visi...

Info CCAC Supportal will allow you to view any open, pending, resolved, or closed tickets associated with requests or incidents you have submitted.  If you are experiencing an issue you may have had in the past, viewing your Resolved or Closed ticket history may offer you a quick solution. To visit the CCAC Supportal please click the direct link on ...

Clearing the Whole Auto-Complete Cache Warning The following steps will delete the entire Auto-Complete contact list 1. In Outlook, click the File button 2.In the File menu, click the Options button 3.Click the Mail tab 4. Scroll down to the Send messages section 5. Click Empty Auto-Complete List 6. Click Yes, to confirm deletion of the Auto-Complet...

Logging In to a Hunt Group To log In to the hunt group, press the button next to Hunt group You will see the following message, "You have successfully logged in to the hunt group" An amber light will indicate that you are signed into the hunt group An incoming call will show that the call is being routed through the hunt group     Logging Out of a H...

All Gender Restrooms Campus Building Label Location Allegheny SSC All Gender Restroom 2nd floor by cafeteria kitchen Allegheny Jones Hall All Gender Restroom 1st floor Allegheny PE Building All Gender Restroom 1st floor Allegheny CEIT Building Restroom Main floor past the elevators from the entrance Boyce N/A All Gender Restroom 1st floor near eleva...

  Power  Turning the System On If the touch panel is closed, pull the panel to its open position to power the system on   If the panel is already open, touch screen to wake the system   Press Start     Turning the System Off Press the power button   Select Power Down           Video Note For more information on using the Clear Touch monitor software...

Click the link below to view the Examity Test-Taker Workflow preparation video.  https://vimeo.com/593005190/afb50ca24d     ...

Power Note There are two touch panels in this space. One is located on the lectern, and the other is on top of the equipment rack. They mirror each other and perform the same functions. The lectern is mobile and can be connected at any of the three connection wall plates throughout the room. Please see Lectern Connection Options under the Video tab ...

Note Your browser's default language must be set to your preferred language to translate pages into other languages.     Google Chrome In the Google Chrome application, go to the webpage you want to translate. On the right of the address bar, click Translate and choose your preferred language. If the option does not come up to Translate in the addre...

Library Self-Service Password Reset Kiosks Self-Service Password Reset Kiosks have now been setup at each campus library.  These kiosks are available for students, faculty and staff to walk up and perform a reset of forgotten passwords, or create a new CCAC NetID account for incoming students.  The dedicated kiosk computers are accessible in each li...

Link to the single event request form https://ccac.freshservice.com/support/catalog/items/233 Link to the multiple event request form  https://ccac.freshservice.com/support/catalog/items/232 ***For expected publishing times, please make sure you review the guidelines and expectations article***...

Note This article will provide step-by-step directions for allowing Microsoft permissions to your camera and microphone. Without allowing access to your microphone and camera, you will be unable to use them in Zoom meetings, through WebEx, etc.    Navigate to the Settings in the Windows menu at the bottom left of the screen Click on the Privacy sect...