How to Modify Blackboard Notifications

Updated: November 17th, 2022

Log into Blackboard using your CCAC username and password Click on the Activity Stream tab Click on the Settings gear In the Stream tab, click the select or deselect which notifications you would like to receive in your activity stream Click on the Email tab and select or deselect which notifications you would like to receive in your email Click on ...

0 min reading time 1129 views

Resetting your Password on your CCAC NetID Account

Updated: December 19th, 2023

Info The CCAC NetID Manager is a tool that will allow new users to activate their account for the first time as well as enable end users to reset their password by receiving a passcode to their personal email or text. If you have never used the CCAC NetID Manager then you will need to activate or create your CCAC NetID. Click here for a walkthrough ...

1 min reading time 21412 views

Military and Veterans Services Frequently Asked Questions

Updated: April 28th, 2022

Who do I see on my campus about resources for military-connected students? Each CCAC campus has an OMVS Facilitator to support military-connected students. Please see Military and Veterans webpage to find your campus Veterans Services Facilitator. How do I to start my VA educational benefits at CCAC? You can find steps for starting your benefits on ...

2 min reading time 3408 views

Accessing your Academic Email

Updated: April 10th, 2024

Note You will have access to your CCAC academic email one hour after you create your CCAC NetID account. Use your CCAC NetID username and password to log on to your email account. Your CCAC email address will be in the format NetIDUsername@acd.ccac.edu (enter your own username in place of the word "username"). You are required to use the academic em...

0 min reading time 10350 views

Exam Integrity & Student Exam Privacy

Updated: September 26th, 2022

Examity is an online proctoring solution that gives students the flexibility to take exams remotely.  It provides faculty, schools and students with the tools they need to prevent cheating and to preserve integrity.  Your faculty may use this tool to either live or auto proctor your exams.  The faculty member will detail this requirement in the syll...

0 min reading time 1430 views

Examity Student Troubleshooting Guide

Updated: February 7th, 2024

Click the link below to view the Examity Student Test-Taker Troubleshooting Guide   https://www.examity.com/online-proctoring-troubleshooting-guide-for-test-takers-win20/...

0 min reading time 274 views

Creating Temporary Account – Former Students

Updated: December 18th, 2023

Who is a former student? A former student is a person who has not taken a course at CCAC for 366 days or longer. If a person is within the 366 days, they are still considered a CCAC student and can reset their password‍.  How long will a temporary account last? The temporary account will be active for 24 hours from the time of its creation. If you n...

0 min reading time 12821 views

Access & Troubleshooting: Library Resources

Updated: January 28th, 2022

Note For issues accessing databases from off campus, connect with a librarian in a chat session from the Library’s main page or email Lori Cunningham, ecunningham@ccac.edu. Please provide as many details as possible: operating system, browser, screen shot of error message. 1. Open a browser window and navigate to ccac.edu 2. Click on Student Service...

0 min reading time 1754 views

How to Submit a Service Request in the CCAC Supportal

Updated: April 6th, 2023

Info Depending on the service you are requesting and the type of request, more information may be needed to complete the request. For example, requesting training will require more information than submitting an inquiry.  This example will demonstrate the process for submitting a Microsoft Office 365 training request.  To visit the CCAC Supportal pl...

0 min reading time 990 views

How to View your Tickets in CCAC Supportal

Updated: March 23rd, 2023

Info CCAC Supportal will allow you to view any open, pending, resolved, or closed tickets associated with requests or incidents you have submitted.  If you are experiencing an issue you may have had in the past, viewing your Resolved or Closed ticket history may offer you a quick solution. To visit the CCAC Supportal please click the direct link on ...

0 min reading time 4271 views

Registration Process

Updated: December 8th, 2022

New/Returning Student Connect with an advisor  who will help you plan your courses.  Visit your campus Registration and Advising Office to register in-person (see hours of operation). While you are planning your courses, you will be expected to do the following: Accept the Student Financial Responsibility Agreement Confirm your Personal Contact Info...

0 min reading time 2284 views

Requesting an Event on the Web

Updated: March 10th, 2023

Info Please complete the form below to submit an event request for the CCAC website.  Is this an event taking place at a CCAC Location? Please make sure you have reserved your room using the Astra Schedule Request a Room/Event service.  ***For expected publishing times, please make sure you review the guidelines and expectations article***...

0 min reading time 2105 views

Downloading an Assignment or File from Blackboard and Uploading it to OneDrive

Updated: February 6th, 2024

Info With OneDrive, students can easily store assignments in the cloud and edit the documents in Microsoft 365 Online.    After logging into Blackboard, either click to find your assignment under the ‘Assignments’ section in the left-hand menu or locate your assignment download link in the weekly course materials or modules Click on the file you nee...

0 min reading time 237 views

Uploading an assignment from OneDrive to Blackboard

Updated: February 6th, 2024

Info With the Microsoft 365 Online integration between applications, it's easy to create documents online and upload them to Blackboard. Documents created in Microsoft 365 Online will autosave to your OneDrive.    After logging into Blackboard, After logging into Blackboard, either click to find your assignment under the ‘Assignments’ section in the...

0 min reading time 182 views

Setting Your CCAC Spam Filtering System

Updated: December 15th, 2021

Note All incoming emails are routinely scanned and potential spam is filtered by Microsoft spam-filtering system. You will receive notification when email has been quarantined as potential spam. If these messages accumulate in your inbox or in another folder, they will add to your overall mailbox size. Please check these regularly and delete as they...

0 min reading time 1674 views

Signing In and Out of a Hunt Group on your Desk Phone

Updated: November 16th, 2023

Logging In to a Hunt Group To log In to the hunt group, press the button next to Hunt group You will see the following message, "You have successfully logged in to the hunt group" An amber light will indicate that you are signed into the hunt group An incoming call will show that the call is being routed through the hunt group     Logging Out of a H...

0 min reading time 329 views

Event Space Decision Tree

Updated: February 9th, 2024

Info If you are a CCAC employee (internal) or a non-CCAC employee (external) and you require technology to support your event, and you need help deciding which space to reserve for your event, please select a campus location below and use the decision tree to assist in your decision. In choosing an event space, you will need to consider space size, ...

9 min reading time 1308 views

Library Self-Service NetID Password Reset Kiosks

Updated: November 28th, 2022

Library Self-Service Password Reset Kiosks Self-Service Password Reset Kiosks have now been setup at each campus library.  These kiosks are available for students, faculty and staff to walk up and perform a reset of forgotten passwords, or create a new CCAC NetID account for incoming students.  The dedicated kiosk computers are accessible in each li...

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LiveSync with Zoom Room Guide

Updated: November 7th, 2023

Info For directions on how to join a Zoom webinar, or how to create Breakout Rooms please click here .   About the Room Equipment List for a LiveSync Classroom Instructor Station  Extron touch panel Used to power the system on/off, make a phone call, input selection, volume/mute function, and document camera control. Mirrors the touch panel on the l...

9 min reading time 735 views

Navigating to the Blackboard Orientation Getting Started with Blackboard Learn

Updated: August 21st, 2023

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0 min reading time 788 views

Zoom Room Basic Guide

Updated: November 18th, 2022

Info For help utilizing more advanced features of the room, please visit the Advanced Zoom Room Guide . If you would like additional training, please contact the ServiceDesk About the Room Equipment List for a Zoom Meeting Room Equipment List for a Zoom Meeting Room Lectern Extron touch panel Used to power the system on/off, make a phone calls, i......

1 min reading time 2404 views

Translating Webpages to Different Languages

Updated: June 21st, 2023

Note Your browser's default language must be set to your preferred language to translate pages into other languages.     Google Chrome In the Google Chrome application, go to the webpage you want to translate. On the right of the address bar, click Translate and choose your preferred language. If the option does not come up to Translate in the addre...

0 min reading time 808 views

Examity Troubleshooting Sign-in Issues

Updated: February 7th, 2024

Confirm that the computer settings are set to automatic for both time and time zone. Confirm user is attempting login with a desktop, laptop, or Chromebook (tablets and mobile phones/devices are not supported).  Troubleshooting tip:  User was able to successfully login to Examity using the SSO link in Blackboard from her cell phone (note: devices ca...

0 min reading time 215 views

Joining a Live Verbit Session as an Attendee

Updated: January 18th, 2022

Note Before the Live event begins, ensure that you have made arrangements to pick up the CART Service PC/Mic from Student Support Services. As the attendee you will receive an invitation through email to join the live session 30 minutes prior to the scheduled event starting. Remove the PC and Mic from the bag Give the Mic to the Speaker/Lecturer Log...

0 min reading time 1373 views

Huddle Room

Updated: February 5th, 2024

  Power Turning the System On If the touch panel is closed, pull the panel to its open position to power the system on   If the panel is already open, touch screen to wake the system   Press Start     Turning the System Off Press the power button   Select Power Down           Video Note For more information on using the Clear Touch monitor software ...

1 min reading time 231 views

Teaching Restaurant Technology Guide

Updated: February 5th, 2024

Power Note There are two touch panels in this space. One is located on the lectern, and the other is on top of the equipment rack. They mirror each other and perform the same functions. The lectern is mobile and can be connected at any of the three connection wall plates throughout the room. Please see Lectern Connection Options under the Video tab ...

3 min reading time 235 views

Baking & Pastry, Culinary Production, and Culinary Skills Kitchen Classroom Technology Guide

Updated: February 5th, 2024

Power Turning On a Classroom/Desktop Computer On the back of the computer monitor, you will find the computer Press the button on the top of the computer; this is the power button The power button will turn white when powered on     Turning On a Classroom Computer Monitor On the back right of the computer monitor Press the button on the far right (l...

3 min reading time 218 views

North Campus Cafeteria Technology Guide

Updated: October 2nd, 2023

Power & Setup Turning On Equipment Locate the touch panel on the left side of the stage as you walk up the stairs on the stage If the system doesn't wake, tap the screen Tap “Video” if you wish to use the projector & screen. The screen will turn on and look like this: Tap “Audio Only" if you wish to only use audio within the space. The scree...

2 min reading time 1407 views

West Hall Classroom Technology Guide

Updated: February 21st, 2024

Power Turning on a Classroom / Desktop Computer The computer is located on the back of the monitor Press the power button on top of the computer The power button will turn white when powered on     Turning on a Classroom Computer Monitor On the bottom right of the computer monitor Press the button on the far right The power button will turn white wh...

2 min reading time 211 views

Support Contacts for Online Classes

Updated: September 28th, 2022

McGraw Hill Visit the Technical Support Online Support Center  (FAQs, articles, self-help resources) Phone: (800) 331-5094 Online: Submit a Support Request Case Chat: Chat with a Representative Hours of Operation: Sunday: 12:00 PM to 12:00 AM EST Monday-Thursday: 24 hrs Friday: 12:00 AM to 9:00 PM EST Saturday: 10:00 AM to 8:00 PM EST Pearson https:...

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Allegheny Auditorium Technology Guide - Self-service Only

Updated: February 12th, 2024

Note The default configuration for the Allegheny Auditorium self-service option is for the lectern to be placed on stage left. If you want to use the lectern stage right or stage center (from the floor), please place a ticket with the ServiceDesk or the CCAC Supportal for setup.   Power Info When using the self-service option, you have two touch pan...

3 min reading time 273 views

Sending iPhone photos as JPG files

Updated: November 17th, 2021

1. Go to the Settings app 2. Select Photos 3. Scroll down to Transfer to Mac or PC 4. Select Automatic...

0 min reading time 2148 views

CCAC Who Does What in Student Success Services

Updated: July 6th, 2023

CCAC Who Does What...

0 min reading time 1702 views

Computer Labs on Campus

Updated: May 16th, 2023

Student Computer Resources These spaces are available for students to use during the standard business hours for each location.    https://helpcenter.ccac.edu/en_US/current-student/student-computer-resources Classroom Computer Labs If you are attending class in a computer lab on campus, you may find some variation in the number of computer or model ...

1 min reading time 2001 views

Allowing Permissions for Camera and Microphone

Updated: June 28th, 2023

Note This article will provide step-by-step directions for allowing Microsoft permissions to your camera and microphone. Without allowing access to your microphone and camera, you will be unable to use them in Zoom meetings, through WebEx, etc.    Navigate to the Settings in the Windows menu at the bottom left of the screen Click on the Privacy sect...

0 min reading time 646 views

Examity Student Test-Taker Technical Requirements and System Checker

Updated: February 7th, 2024

Operating System: MacOS X 10.5 or higher, Windows Vista or higher, ChromeOS. Examity does not support Linux Browser: Google Chrome required– please disable your pop-up blocker.  No other browsers supported  Hardware:  Desktop, laptop, or Chromebook (tablets and mobile phones/devices are not supported) – Built-in or external webcam – Built-in or exte...

0 min reading time 260 views

Clearing the Auto-Complete Cache in Outlook

Updated: March 9th, 2022

Clearing the Whole Auto-Complete Cache Warning The following steps will delete the entire Auto-Complete contact list 1. In Outlook, click the File button 2.In the File menu, click the Options button 3.Click the Mail tab 4. Scroll down to the Send messages section 5. Click Empty Auto-Complete List 6. Click Yes, to confirm deletion of the Auto-Complet...

0 min reading time 1751 views

How to Submit an Incident in the CCAC Supportal

Updated: April 6th, 2023

Info Upon entering the Subject of your Issue, Suggested Articles will appear on the right side of the page. The Suggested articles might help you fix the issue without needing to submit a ticket. If an article sounds similar to your issue, click the link for more information. To visit the CCAC Supportal please click the direct link on MyCCAC or visi...

0 min reading time 733 views

ITech Classroom Guide

Updated: February 5th, 2024

ITech Room with Button Panel Guide  Note To help identify the type of touch panel in your ITech room, here is an example of the Button Panel.    Power Turning On a Classroom / Desktop Computer On the back of the computer monitor, you will find the computer Press the button on the top of the computer, this is the power button The power button will tu...

8 min reading time 433 views

Zoom Meetings Basic Guide (from your computer)

Updated: September 15th, 2022

Starting/Scheduling a Zoom Meeting Roles in a Meeting Roles in a Meeting There are multiple roles available for a meeting: host, co-host, alternative host... There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host. Host: The user that schedule...

0 min reading time 2531 views

ITech with LiveSync

Updated: January 17th, 2024

Info ITech with LiveSync rooms have a microphone mounted to the ceiling in the front of the room. When lecturing in a Zoom meeting, you can move within 12 feet of the microphone, and the remote participants will still be able to hear you.     Power Turning On a Classroom/Desktop Computer On the back of the computer monitor will be the computer Press...

2 min reading time 787 views

Joining a Live Verbit Session as a Speaker

Updated: January 18th, 2022

Note As the speaker you will receive an invitation through email to join the live session 30 minutes prior to the scheduled event starting. Prior to the beginning of class the student receiving captions for the Live event will have picked up the CART service PC/Mic from Student Support Services. You will need to obtain the mic from the student prior...

0 min reading time 1535 views

Zoom Rooms Advanced Guide

Updated: November 18th, 2022

Info For help getting started with the basics of a Zoom Room, please visit the Basic Zoom Room Guide . If you would like additional training, please contact the ServiceDesk. Joining a Zoom Webinar from a Zoom Meeting Room Joining a Zoom Webinar from a Zoom Meeting Room Note The Zoom Meeting Rooms are not designed to lead or facilitate a webinar. The...

0 min reading time 1685 views

Reauthenticating the Outlook Mobile App after the Microsoft Office365 Migration

Updated: February 7th, 2024

Note This article is for Outlook Mobile App users that previously had the App prior to the Microsoft Exchange migration. iPhone/iPad Launch the App and tap on your initials (or photo if you have one uploaded) Tap the gear icon Select your Exchange email account Scroll to the bottom and select Delete Account Enter your email address Select Add Accoun...

0 min reading time 760 views

Examity Test-Taker Workflow

Updated: February 7th, 2024

Click the link below to view the Examity Test-Taker Workflow preparation video.  https://vimeo.com/593005190/afb50ca24d     ...

0 min reading time 228 views

Zoom Meetings Advanced Guide (from your computer)

Updated: September 15th, 2022

Breakout Rooms Breakout Rooms in Zoom Breakout Rooms in Zoom Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions... Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manuall...

0 min reading time 1980 views

Event Spaces at CCAC

Updated: February 8th, 2024

Info Please consult this article to check what types of technology are available in each bookable room to better assist guests in choosing the best space for their needs. Rooms are sorted by category drop-down, then by campus. Public Spaces Public Spaces are especially large areas including but not limited to gymnasiums, auditoriums, theaters, and c...

3 min reading time 2009 views

Saving Files while Working on CCAC Computers

Updated: June 23rd, 2022

Warning Please do not save any files directly onto CCAC resource room computers. The ITS department instead recommends utilizing OneDrive or a personal USB storage device. CCAC cannot guarantee the availability or security of these files. Student computers are very frequently wiped, replaced, or in use by others. In these situations, data is never b...

0 min reading time 1759 views

Homewood 209 Remote Learning Room

Updated: August 14th, 2023

Note If the TV display is powered Off when entering the Huddle Room, please power it On using the remote control on the table.   Scheduling and Starting a Zoom meeting for Class Scheduling a Zoom Room for Class Reserve your Huddle Room(s) or Classroom(s) using Astra Schedule Event and Resource Scheduling Please reference the Help Center article, Sch...

4 min reading time 635 views

Accessing Academic VMs

Updated: February 7th, 2024

Note If you have issues accessing your academic VM, please contact your instructor. If your instructor is unable to assist, please contact the ServiceDesk. If you do not already have the GlobalProtect agent on your device, please follow the instructions, Downloading the GlobalProtect Agent and Connecting. You must connect to GlobalProtect before acc...

1 min reading time 427 views

Scheduling a Live Session in Verbit

Updated: January 18th, 2022

Note After booking any recurring sessions, it’s a good idea to cancel any that might fall on a holiday or a day in which your normally scheduled event or class won’t be taking place. 1. Log into Verbit Please reference the Help Center article, Logging into Verbit if you need assistance. 2. Click on Book Now 3. Under Session Details, select your type...

1 min reading time 1733 views

Zoom Webinars

Updated: September 14th, 2022

Zoom Meetings Zoom Meetings are the most common option for events. When you schedule your own event and email a link to participants, you’re using Zoom Meetings. The host can easily edit these events to reschedule or to add new participants. Zoom Meetings also work with your CCAC email, allowing for convenient reminders and calendar integration for ...

1 min reading time 2044 views

Setting Appearance Options in Webex

Updated: May 3rd, 2022

Click on your profile picture or initials Click on Settings Click on Appearance Scroll through to select a theme You can also, change the skin tone for use with reactions Select Save Click Restart Webex Webex will relaunch with your new appearance...

0 min reading time 1435 views

Accessing Your Cybersecurity Training in the KnowBe4 Platform for Students

Updated: February 7th, 2024

The KnowBe4 Platform can be reached from either your MyCCAC student page or from the Institution page on Blackboard. Examples are listed below:  MyCCAC Blackboard Following either link will take you to the KnowBe4 login screen, in which you will enter your CCAC email and click Next Enter your CCAC NetID & Password Click Sign-in Follow the prompt...

0 min reading time 261 views

Requesting a New Help Center Article

Updated: February 22nd, 2024

Help Center Article Request Expectations 4-5 business day turnaround after the article request is submitted to the ITS ServiceDesk You are responsible for ensuring that articles contain accurate information You will receive a link prior to publishing so that you can preview and approve Note Please use this template as a starting point for laying out...

0 min reading time 3884 views
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