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Upon entering the Subject of your Issue, Suggested Articles will appear on the right side of the page. The Suggested articles might help you fix the issue without needing to submit a ticket. If an article sounds similar to your issue, click the link for more information.
- To visit the CCAC Supportal please click the direct link on MyCCAC or visit https://ccac.freshservice.com/support/home
- Click Login
- Click Sign in with SSO
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Enter your NetID username and password
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Click Sign in
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Click on Something is Broken or Not Working
- In the Requester field, enter your email address
- In the Support Location field, click the dropdown and select your location
- In the Subject Field, type the Subject of your issue
- From the Type of Issue field, click the dropdown and select the category associated with your problem
- From the Sub-type of Issue field, click the dropdown and select the category associated with your problem
- In the Description Field, enter any additional information you have relating to the problem
- If you have a screen shot or picture click Attach a file to upload it to the request
- Click Submit
- You will receive a confirmation email with a link to check the status of your ticket
