How to Connect A Portable USB DVD Drive

Updated: December 1st, 2021

Delete Portable DVD Player     ***If the DVD player is already plugged into the machine please skip to step 6*** Locate the portable USB DVD player Plug the USB into the computer  Open the DVD Player Insert the DVD Close the DVD Player  Click on the start button on the computer desktop Locate and click on the VLC Media Player in your software list P...

0 min reading time 1718 views

Examity Preparation Checklist and Exemptions Checklist

Updated: February 7th, 2024

This article will describe steps to take in order to prepare exams, tests, and quizzes in Blackboard and Examity.  Review and complete the steps in each of the four sections listed.  If you have questions or need support, see the last section “Support & Training Options”.   1. Blackboard Site Course Settings  Under Course Availability, confirm t...

2 min reading time 91 views

How to Power On a Epson Projector in a Classroom

Updated: December 1st, 2021

Locate the Remote Point the remote at the projector, and press the Power Button The projector should now power on  ...

0 min reading time 1566 views

URL Filtering

Updated: August 31st, 2021

Delete The College computer equipment and network are intended for academic and business use. To protect our users and resources from either intentional or unintentional harm, URL filtering is installed. Content that will be blocked:  Academic Fraud Sites that promote educational fraud, including but not limited to plagiarism and cheating. Adware Si...

1 min reading time 2265 views

Making a Video Call in Webex

Updated: May 3rd, 2022

Video Conference Meeting Zoom is the college wide application for video conferencing (2 or more people).  Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the gree...

0 min reading time 2032 views

Software Available at CCAC

Updated: September 19th, 2022

All software requests for students, faculty, staff and administrators will be evaluated and approved through the appropriate channels.  Various factors need to be considered for each software package including licensing, cost, network implications, security implications, and possible overlap with existing software packages at the college.  Please se...

2 min reading time 1728 views

Signing into Microsoft OneDrive

Updated: June 14th, 2023

Navigate to www.onedrive.com Click Sign-In Enter you CCAC email Click Next Enter you CCAC password Click Sign in Click Yes You are now signed into ...

0 min reading time 2184 views

Withdrawing from a Courses - Guide

Updated: January 31st, 2023

Before you decide to withdraw from a course If you are using financial aid, it is highly recommended that you speak with the Financial Aid office prior to withdrawing from your class(es).   Did you check with the Dean of Students to see if there is help before you withdraw from the class(es)? What does "Withdraw" mean? A withdraw occurs after the dr...

1 min reading time 4244 views

Requesting a Refund for Print Jobs

Updated: October 30th, 2023

Open a web browser, and navigate to print.ccac.edu  Enter your CCAC Netid and Password Click Recent Print Jobs Find the Job they want refunded  Click Request Refund Fill out the information  Click Send An administrator will review your transaction You will see the status of the refund in your list of Recent Print Jobs Once a refund is granted, it sh...

0 min reading time 451 views

Arranging Tiles in CCAC Go!

Updated: September 29th, 2021

iOS Open the CCAC Go! mobile app Tap Arrange in the menu, at the bottom of the app. Hold and drag the tiles to move them When finished, tap Done Delete Android Open the CCAC Go! mobile app Tap on the 3  ellipses in the upper right hand corner Tap Arrange  Hold and drag the tiles to move them When finished, tap Done Delete...

0 min reading time 1914 views

CCAC Staff, Faculty, and Administrator Printer Locations

Updated: October 12th, 2023

As you may be aware, the college is looking to move forward with the implementation of a managed print & scanning solution. The goal of this initiative is to provide formal industry standard processes around printing and print management, optimize printing operations, upgrade our printers to current equipment, and improve upon the available feat...

0 min reading time 978 views

Blackboard Help Articles for Students

Updated: February 6th, 2024

Please click the on the link below to visit the Blackboard Help Website:  https://help.blackboard.com/Learn/Student/Original...

0 min reading time 123 views

Perform a Search in CCAC Go!

Updated: September 29th, 2021

iOS Device Open the CCAC Go mobile app Tap on Search, in the menu, at the bottom of the app Type in the keyword(s) to perform a search Tap the appropriate result  Delete Android Device Open the CCAC Go mobile app Tap on the magnifying glass Type in the keyword(s) to perform a search Tap the appropriate result Delete...

0 min reading time 1834 views

Downloading a Zoom Video and Uploading it to Panopto

Updated: October 26th, 2021

Downloading the Video from Zoom Downloading a Video from a Zoom Meeting NOTE During the meeting, you must have chosen the option to ... NOTE During the meeting, you must have chosen the option to "Record to Cloud."  From a web browser, go to ccac.zoom.us Click the Sign In button Enter your CCAC username and password Click the Sign in Button Click th...

0 min reading time 2115 views

Adding a Virtual Background in Webex

Updated: March 16th, 2022

Click on your Profile picture Click Settings Click Video Click Change Virtual Background Click on preferred virtual background Click Save...

0 min reading time 3304 views

Adding Funds to Your CCAC ID Card for Print Management

Updated: October 30th, 2023

Please Note:  All students begin each semester with a credited balance of $20.  Once you add funds, they cannot be removed from these accounts.  Funds added to the print system will not carry over from one semester to the next.  You can only have a maximum of $20 in the print system, and you can only transfer over $5 at a time. Go to print.ccac.edu ...

0 min reading time 710 views

Best Practices for Presenting in a Zoom Meeting or Zoom Webinar

Updated: February 28th, 2023

General Audio Notes NOTE: Utilize a dedicated headset during the meeting.  This will allow for clearer and higher quality audio to come through during the presentation. BEST PRACTICE: Make sure to keep your audio muted during the meeting until you are ready to speak. Using Dual Monitors- Selecting the Display Orientation  NOTE: When using dual monit...

3 min reading time 652 views

Create and Digitally Sign a PDF Using Adobe Acrobat

Updated: November 30th, 2022

Open Adobe Acrobat (Reader or Pro version) Click Edit Click Preferences Click Signatures Under Identities & Trusted Certificates, click the More button  Click Windows Digital IDs Click the “+” icon Select  Add a new self-signed digital ID Click Next Enter your Name, Organizational Unit, and Email Address Click Finish Close the Digital ID and Tru...

0 min reading time 974 views

Downloading the WebEx Mobile App

Updated: April 13th, 2022

Android Navigate to the Google Play Store Search for WebEx Tap Install Tap Open Tap Get Started Enter your CCAC email address  Tap Next This will take you to the CCAC SSO page Enter your CCAC Credentials    Optional: Tap the Remember my NetID username Tap Sign in  Click Got It This will take you to the main screen   Delete iOS Navigate to the Apple ...

0 min reading time 2001 views

Subscribing for Status Updates from the CCAC Status Page

Updated: December 1st, 2021

Subscribe to All Services Navigate to the status.ccac.edu In the upper-right hand corner, click Subscribe Click Email or Phone to select where the notifications go to Enter email address or phone number Click box to accept terms and services   Click Next Confirm All Services is selected Click the box to only send the minimum number of incidents per ...

0 min reading time 2230 views

Downloading Cisco Webex on Your Personal Device.

Updated: April 4th, 2022

Windows  Navigate to the Webex Downloads Page Click on Green For Windows (64-bit)  Click on the download Click Next Click Finish Delete iOS  Navigate to the Webex Downloads Page Scroll down to Other Download Options Click on the drop-down Select the Operating System Click on Default Settings Delete...

0 min reading time 1713 views

Setting a Status in Webex

Updated: March 16th, 2022

Click the Set a status area  Click on a status from the list  If you want to create a custom status, click Set a new status Click in the Type your new status field Type your custom status  Statuses can be up to 75 characters  Click the Save button You can add up to 5 additional statuses ...

0 min reading time 3550 views

CCAC Student Onboarding Materials

Updated: December 8th, 2023

CCAC provides students with apps and programs to use in your classes, to access college services and more! To help you be successful at CCAC, you are expected to use these systems in your college journey.  CCAC NetID Account Your NetID Account is a specific username and password that you will use to log into CCAC's applications and systems, such as ...

3 min reading time 3222 views

CCAC Service Desk Contact Information

Updated: July 19th, 2022

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0 min reading time 1488 views

Changing the settings in CCAC Go!

Updated: September 28th, 2021

Map Types This setting gives you the option to choose what type of maps you can use, while using the Map Tile.  As a user, you can choose between Apple Maps or Google Maps. iOS Device Tap Settings in the menu, at the bottom of the app Navigate to Map Type  Tap the type of Maps you want to use (Apple Maps or Google Maps)  When using the Map Tile, the...

0 min reading time 2017 views

Recording Your Name on a Cisco Desk Phone

Updated: July 27th, 2021

Log on to the Cisco Voicemail System  Press 4 on the keypad Press 3 on the keypad Press 2 on the keypad At the tone, record your name  Press # on the keypad to end the recording...

0 min reading time 2100 views

CCAC Student Printer Locations

Updated: September 14th, 2023

As you may be aware, the college is looking to move forward with the implementation of a managed print & scanning solution. The goal of this initiative is to provide formal industry standard processes around printing and print management, optimize printing operations, upgrade our printers to current equipment, and improve upon the available feat...

0 min reading time 734 views

A Student Guide to Zoom at CCAC

Updated: December 15th, 2022

What is Zoom? Zoom is a new way for students and instructors to learn and communicate. Zoom works online so you can use it most anywhere. It is a 2-way audio/video and screen sharing connection with your instructor.  Why use Zoom?  Using Zoom is convenient, works on computers and mobile devices, and your instructors will be using Zoom to connect wit...

1 min reading time 1000 views

CCAC NetID Account Student Guide

Updated: January 3rd, 2024

What is a CCAC NetID?  You can think of your CCAC NetID as your digital passport. Your CCAC NetID is a unique username that grants you access to a wide range of CCAC services.  Your CCAC NetID Account contains your username and password.   All admitted students can create a CCAC NetID account.  To determine what systems and applications your CCAC Ne...

1 min reading time 3973 views

User Guide for Print Management

Updated: December 11th, 2023

Printing from CCAC Computer Printing From A CCAC Computer Windows  Click File Click Print Select Printer in the drop-down CCAC-Black-and-Wh Windows  Click File Click Print Select Printer in the drop-down CCAC-Black-and-White on printers.ccac.org CCAC-Color on printers.ccac.org CCAC-Booklet-Color on printers.ccac.org (only certain users will see this...

1 min reading time 3702 views

EAB Navigate Guide for Students

Updated: September 5th, 2023

Downloading and Logging into the EAB Navigate Student App Downloading and Logging into the EAB Navigate Student App Navigate Student App The app is for students only. Faculty and Staff should use t Navigate Student App The app is for students only. Faculty and Staff should use the web browser to log in.  Web Browser Open up any web browser (Chrome, ...

0 min reading time 630 views

Using the Poll Everywhere Add-In for Microsoft PowerPoint

Updated: January 31st, 2022

Open up the Microsoft PowerPoint program Create a blank presentation or open up an existing presentation Click Poll Everywhere in the menu ribbon Click Log in A dialog box will appear for you to sign into Poll Everywhere       Enter your email address Click Next  Enter Password  Click Log  in Once signed in, return to PowerPoint You will see you use...

0 min reading time 2585 views

Resetting the Webex Application

Updated: March 16th, 2022

Resetting the Webex Application     In an effort to help in troubleshooting issues with Webex, we may ask you to reset the application. Please note, all customized settings will be lost. Click your profile picture in the upper left-hand corner  Click Help button Click Health Checker Click Reset database button Click Yes button The Webex application ...

0 min reading time 8742 views

Downloading and Installing CCAC Go

Updated: March 31st, 2022

iOS Open the App Store Tap Search Search for CCAC Go Tap the Get button Wait for the app to download and install Open the CCAC Go app Choose the profile that best fits you Accept the terms Enter your Username and Password Tap Sign-in Navigate through the Introductory prompts (Optional) Enable FaceID Your dashboard will begin to load Delete Android O...

0 min reading time 5897 views

Scheduling an appointment in Navigate

Updated: September 11th, 2023

Go to ccac.navigate.eab.com and Click Login with your School Account, then login with your CCAC NetID Click Appointments   Click Get Help to open the New Appointment page Select from the drop down “What type of appointment you like to schedule”, Select "service" and "Pick a date". Note that some services will require a course. After selecting those ...

1 min reading time 613 views

Setting Your Availability for Do Not Disturb in Webex

Updated: March 16th, 2022

Click on your profile picture  Your profile picture will display a green circle around it when your are available  Click Availability Click on one of the default times that you would like to put yourself in a Do Not Disturb mode. If you want to set a specific time, click Set a time Click the first drop-down Click Today or Tomorrow Click the second d...

0 min reading time 6002 views

Reporting Phishing Email for Students

Updated: August 26th, 2022

Review the email carefully by asking yourself the following questions Is the email a reply to something I never sent? Is the email out of the ordinary, or feel too good to be true?  Is there an attachment I was not expecting or is not relevant to the email? Hover over the Report button on the hot bar located at the top of the screen Click on the ‘Re...

0 min reading time 1238 views

Types of Activities in Poll Everywhere

Updated: January 27th, 2022

A Poll Everywhere ‘Activity’ is a single question or prompt you pose to your audience. Activities allow presenters to gather responses or questions from the audience. Below are examples of the most common activities in Poll Everywhere.  Multiple Choice Enter your question or prompt Enter the response options you want the audience to select from To a...

1 min reading time 2254 views

Sharing a File in Microsoft OneDrive

Updated: April 25th, 2022

Hover over the file that you would like share Click on the three ellipses  Click Copy Link Click "Anyone with the link can edit" to adjust security settings This will give you options on the who can view this file Uncheck the "Allow editing" option if you want the make it read only Click Apply Click Copy Send that link to the the individuals in whic...

0 min reading time 1235 views

Signing into the CCAC Help Center

Updated: February 22nd, 2024

Navigate to CCAC Help Center Click "Get a more custom experience by logging in! Click here to log in." Enter your CCAC Username and Password Click Sign in This will take you to the CCAC Help Center homepage...

0 min reading time 2725 views

South Theater Technology Guide

Updated: September 9th, 2022

Power & Setup Turning On Equipment in Quick Set Mode Turning On the South Campus Theater A/V Equipment using Quick Set Mode Locate the touch panel backstage / stage left If the system doesn't awake, tap th... Locate the touch panel backstage / stage left If the system doesn't awake, tap the screen Tap the CCAC Logo Tap the blue Quick Set Mode bu...

0 min reading time 1503 views

Boyce Gym Technology Guide

Updated: October 2nd, 2023

Power and Setup Turning On Equipment Turning On the Boyce Gymnasium A/V Equipment Locate the touch panel in the grey lock box Open the lock box If the system doesn... Locate the touch panel in the grey lock box Open the lock box If the system doesn't awake, tap the screen Tap the Start button The system will begin turning on Turning Off Equipment  T...

0 min reading time 1463 views

Allegheny SSC Auditorium Lobby Basic Technology Guide

Updated: November 17th, 2022

Power and Setup Turning on Equipment Locate the touch panel near the right side of the window If the system doesn't awake, tap the screen Tap “Video”if you wish to use the projector/screen either with or without audio.   The image below shows what the screen will look like when powered on  Tap “Audio Only”if you wish to only use audio within the spa...

1 min reading time 1508 views

Boyce Auditorium Basic Technology Guide – Quick Set Mode Only

Updated: October 2nd, 2023

For help utilizing the technology within the Boyce Campus Auditorium.  Please note that these instructions are only for Quick Set mode, which is designed for self-service.  If you require the use of full system mode, please contact the ITS ServiceDesk to schedule a support call. Power & Setup Turning on Equipment  Locate the touch panel on the s...

1 min reading time 1129 views

How to Create a Report in Poll Everywhere

Updated: January 27th, 2022

Open up a browser, and navigate to the Poll Everywhere website The URL is www.polleverywhere.com  Sign-in to the CCAC SSO page using your CCAC credentials Click the Reports button Select Create report Select the report type Click Continue Click the activity type  My Activities Shared with me Select the activity  Click Create report A new tab with th...

0 min reading time 1754 views

Printing Using Your Own Personal Device

Updated: November 6th, 2023

iOS Mobile Device ***You must be on the CCAC Wireless if you are printing from a personal device*** Installing Mobility Print Client  Open up browser Navigate to https://print.ccac.edu:9164/client-setup/known-host/ios.html Click Download Dialogue box will display, click Download Tap Allow Tap Close Go to you iOS mobile device settings Tap Profile Do...

2 min reading time 1078 views

Download and Installing Cisco Webex

Updated: March 16th, 2022

Go to https://www.webex.com/downloads.html Click Windows (64-bit) Locate your d ownload Click and open your download to start the installation process From the Webex Setup wizard click Next A dialog box will appear showing you the progress of the download Click the check box to make sure Webex launches after installation Click Finish WebEx will open...

0 min reading time 4471 views

Examity Student Getting Started and Support

Updated: October 26th, 2022

Info Please use the following information to contact Examity if you need to report an issue to them.  Contact Examity Support at 855-392-6489 or support@examity.com. You can also access Examity help in your Blackboard site and begin a chat session with Examity Support. Find answers in the CCAC Help Center Knowledge Base Use the help built-in to each...

0 min reading time 1983 views

Copying Using the Sharp Multi-Functioning Printers

Updated: September 14th, 2023

Walk up to a printer Load the paper  Paper Tray (need image) Scanner (need image)  On touch pad, tap Access  Device Confirm information, and tap Access  Device Tap Copy Set/Confirm your settings Click here for documentation on advanced copy settings     Enter in number of copies needed Select Start button If using a color printer, you will see a B/W...

0 min reading time 617 views

Recording a Greeting on your Cisco Phone

Updated: July 27th, 2021

If you are moving to a new office location, please reset the pin to the phone first. If you can't sign into the voicemail system, you wont be able to record a new greeting.  Log on to the Cisco Unity Voicemail System Press 4 on the number pad Press 1on the number pad After the pressing 1, the Cisco Unity Voicemail System, will play the current greet...

0 min reading time 2597 views

Blocking Mobile Attacks

Updated: April 6th, 2022

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0 min reading time 1441 views

How to Handle Scareware!

Updated: January 12th, 2023

What is Scareware?  A malware attack that claims to either have detected an issue or a virus on your electronic device. Scareware is the gateway to a more intricate cyberattack and not an attack in and of itself. The Scareware will direct the user to either call a number, download software or buy a program to remove the issue.  How is Scareware Used...

0 min reading time 803 views

Identification of Webex Interface

Updated: March 1st, 2023

Status and Preferences  Profile and Preferences In the app header click the Status and Preferences button to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or...

2 min reading time 3124 views

Selecting Video Option in Webex

Updated: March 16th, 2022

Click on your Profile picture Click Settings Click Video Chose the Camera you want to use from the drop-down menu If not already checked, Click check box Mirror my Video If not already checked, Click Enable HD Click Save...

0 min reading time 3044 views

Navigating of the CCAC Status Page

Updated: October 18th, 2021

Image of the full CCAC status web page Up, Affected, and Down Dashboard This part of the status page displays how many services are up and running, affected, or are down. This part of the webpage also displays buttons for the servicedesk and how to subscribe to a service(s). Delete Notifications and Planned Outages for ITS Maintenance  This part of ...

0 min reading time 1939 views

Scanning Using the Sharp Multi-Purpose Printers

Updated: September 14th, 2023

Walk up to a printer Load the paper  Paper Tray (need image) Scanner (need image)  Tap Scan  Tap a location of where you want the scan to save  F:Drive (Staff, Faculty, and Administrator)  Email One Drive Confirm the informationprovided  F:Drive (Staff, Faculty, and Administrator)  Email One-Drive Tap Start Scan will begin to process Tap Scan Next p...

0 min reading time 673 views

Creating a Poll Everywhere Account

Updated: March 9th, 2022

Navigate to Polleverywhere.com  Click Sign up Click I'm a presenter Fill out the required Information  Once you enter your CCAC email Address, a new screen will load Confirm your CCAC email address Click Log in with CCAC Enter your credentials on the CCAC SSO page Click Sign in Confirm your information Click Sign up for my Poll Everywhere account On...

0 min reading time 1914 views

Printing From A CCAC Computer

Updated: September 14th, 2023

Windows  Click File Click Print Select Printer in the drop-down CCAC-Black-and-White on printers.ccac.org CCAC-Color on printers.ccac.org CCAC-Booklet-Color on printers.ccac.org (only certain users will see this option) Adjust other printer settings to your needs Click Print  After clicking print, your print job will be in a queue You will have to p...

0 min reading time 682 views

Uploading a File(s) to Microsoft OneDrive

Updated: April 25th, 2022

Once signed-in, click upload Locate and click on the file you want to upload Click Open The Uploading to OneDrive dialog will show you the progress  Once the dialog box disappears, your file should be successfully uploaded ...

0 min reading time 1644 views

Updating an Existing CCAC Helpcenter Article

Updated: February 22nd, 2024

Help Center Article Request Expectations 4-5 business day turnaround after the article request is submitted to the ITS ServiceDesk You are responsible for ensuring that articles contain accurate information You will receive a link prior to publishing so that you can preview and approve...

0 min reading time 1963 views

Logging into Poll Everywhere using SSO

Updated: March 4th, 2022

Navigate to https://www.polleverywhere.com/ Click Log in Enter Your CCAC email address Click Next Confirm your CCAC email address Click Log in with CCAC Enter your CCAC credentials Click Sign in Once you click Sign in, you will be taken to the Poll Everywhere homepage...

0 min reading time 1729 views

How to Release a Printing Job from Printer

Updated: September 26th, 2023

Staff, Faculty, and Administrators, please disregard the cost associated with Printing. These costs are only applicable to students. Release Using ID Card Walk to a Printer Use the ID Badge Scanner to scan the barcode on the back of your CCAC ID Card To print all jobs associate with you click Print all  To print specific jobs associated with you cli...

1 min reading time 664 views

Course Modality Designations and Definitions

Updated: May 11th, 2023

These modalities are describes on the CCAC website at Course Offerings Options.  On-Ground, Face-to-face These are classes with specified meeting times that are conducted at one of the college campuses or centers. These include lectures, labs, studios and activity classes. Section numbers like: AC01, BC72. Look for this notation under location in th...

1 min reading time 1077 views

Setting Audio Options in Webex

Updated: March 16th, 2022

Click on your Profile picture Click Settings Click Audio Click the drop down to change what devices have a ringer or an alert Select the Speaker in which you want to hear your audio Select the Microphone you want to use when speaking Check box Automatically adjust volume Check box Remove background noise Click Save...

0 min reading time 2760 views

Creating an Activity in Poll Everywhere

Updated: January 27th, 2022

A Poll Everywhere ‘Activity’ is a single question or prompt you pose to your audience. Activities allow presenters to gather responses or questions from the audience.  Open up a browser, and navigate to the Poll Everywhere website The URL is www.polleverywhere.com  Sign-in to the CCAC SSO page using your CCAC credentials Click Activities on the home...

0 min reading time 1481 views
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