Adding a Virtual Background in Webex

Updated: February 10th, 2021

Click on your Profile picture Click Settings Click Video Click Change Virtual Background Click on preferred virtual background Click Save...

0 min reading time 736 views

Setting Your Availability for Do Not Disturb in Webex

Updated: March 5th, 2021

Click on your profile picture  Your profile picture will display a green circle around it when your are available  Click Availability Click on one of the default times that you would like to put yourself in a Do Not Disturb mode. If you want to set a specific time, click Set a time Click the first drop-down Click Today or Tomorrow Click the second d...

0 min reading time 1001 views

Removing a User from a Space in Webex

Updated: February 9th, 2021

Go to Messaging Select the Space Click People Right-Click on the Person's Name Select Remove from space...

0 min reading time 535 views

Adding a Platform Wide Alert for the CCAC Status Page

Updated: October 18th, 2021

Navigate to https://app.statushub.io/accounts/a03dfae0-2fda-41a3-b1c0-fbdbb3069ed1/saml/entrypoint Enter your Netid and Password Click Sign in Click on blue button that has a megaphone icon Hovering over the blue button, you will see "Platform wide alert" Click to Enable Platform alert(optional) Enabling this alert will set a red banner across the t...

0 min reading time 198 views

Downloading and Installing CCAC Go

Updated: September 29th, 2021

iOS Open the App Store Tap Search Search for CCAC Go Tap the Get button Wait for the app to download and install Open the CCAC Go app Choose the profile that best fits you Accept the terms Enter your Username and Password Tap Sign-in Navigate through the Introductory prompts (Optional) Enable FaceID Your dashboard will begin to load Delete Android O...

0 min reading time 985 views

Transferring a Call in Webex

Updated: March 4th, 2021

Warm Transfer Click the three ellipses while in a call Click the Transfer button Click in the Search or dial area Type in the 4-digit number, 10-digit number, or the internal employee name  You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the green phone button The original caller will be placed on hold ...

0 min reading time 489 views

Resetting the Webex Application

Updated: March 23rd, 2021

Resetting the Webex Application     In an effort to help in troubleshooting issues with Webex, we may ask you to reset the application. Please note, all customized settings will be lost. Click your profile picture in the upper left-hand corner  Click Help button Click Health Checker Click Reset database button Click Yes button The Webex application ...

0 min reading time 755 views

How to Power On a Epson Projector in a Classroom

Updated: December 1st, 2021

Locate the Remote Point the remote at the projector, and press the Power Button The projector should now power on  ...

0 min reading time 118 views

How to Connect A Portable USB DVD Drive

Updated: December 1st, 2021

Delete Portable DVD Player     ***If the DVD player is already plugged into the machine please skip to step 6*** Locate the portable USB DVD player Plug the USB into the computer  Open the DVD Player Insert the DVD Close the DVD Player  Click on the start button on the computer desktop Locate and click on the VLC Media Player in your software list P...

0 min reading time 145 views

Recording a Greeting on your Cisco Phone

Updated: July 27th, 2021

If you are moving to a new office location, please reset the pin to the phone first. If you can't sign into the voicemail system, you wont be able to record a new greeting.  Log on to the Cisco Unity Voicemail System Press 4 on the number pad Press 1on the number pad After the pressing 1, the Cisco Unity Voicemail System, will play the current greet...

0 min reading time 324 views

Setting Audio Options in Webex

Updated: March 23rd, 2021

Click on your Profile picture Click Settings Click Audio Click the drop down to change what devices have a ringer or an alert Select the Speaker in which you want to hear your audio Select the Microphone you want to use when speaking Check box Automatically adjust volume Check box Remove background noise Click Save...

0 min reading time 691 views

Setting a Status in Webex

Updated: March 5th, 2021

Click the Set a status area  Click on a status from the list  If you want to create a custom status, click Set a new status Click in the Type your new status field Type your custom status  Statuses can be up to 75 characters  Click the Save button You can add up to 5 additional statuses ...

0 min reading time 639 views

Identification of Webex Interface

Updated: February 5th, 2021

Status and Preferences  Profile and Preferences In the app header click the Status and Preferences button to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or...

2 min reading time 875 views

Sending a Message in Webex

Updated: March 16th, 2021

Select a Person or a S pace from your spaces list.  Click the Message Area and then type your message. You can include files, send a screenshot, add personality with emojis or animated GIFs, and also add formatting to make your messages stand out or be easier to read.  Press Enter Key on your keyboard to send you message. ...

0 min reading time 508 views

Answering or Declining a Phone Call in Webex

Updated: March 4th, 2021

When you get a call, you get a notification that you can use to accept or decline it. The notifications appear on the devices that you use for Webex, such as your computer, mobile phone, or desk phone. And if you use more than one, you can answer or decline the call from whichever device you prefer.  Answering a Call in Webex When an incoming call c...

0 min reading time 515 views

Adding Favorites to Your People and Spaces List in Webex

Updated: March 5th, 2021

Click the messaging button in the navigation menu Right-Click on the individual, team, or space you want add as a favorite Click Add to favorites Click the filter button Click Favorites This will filter your conversations that had been added as a favorite A star will be filled in yellow next to the favorited Individual, team, or space The star will ...

0 min reading time 528 views

Creating a Team in Webex

Updated: February 9th, 2021

Teams help you keep everything organized by putting multiple spaces under a common theme. Teams are great for a consistent group of people who are going to be working on something for a long time. Click on the Teams symbol Click the Plus button Enter a Name for your team Enter a Description of your team Enter an Email Address or Name to search for p...

0 min reading time 618 views

Using the @ Symbol in a Conversation in Webex

Updated: March 5th, 2021

Click on the space you want in the peoples and spaces list  Click in the Write a message area Type the @ Symbol Click on the name of the person you want to mention in the space  The persons name will turn blue Type your message Hit enter on your keyboard to send the message ...

0 min reading time 500 views

Turning off Your Video for All Incoming Calls in Webex

Updated: February 8th, 2021

Click on your Profile picture Click Settings Click Calling Uncheck the box Start calls with my video on Click Save...

0 min reading time 490 views

Making an Audio Call in Webex

Updated: March 4th, 2021

Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the green phone button Making an audio call using the Search, meet, and call section Click in the Search, meet, an...

0 min reading time 506 views

Making a Video Call in Webex

Updated: March 4th, 2021

Video Conference Meeting Zoom is the college wide application for video conferencing (2 or more people).  Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the gree...

0 min reading time 457 views

Perform a Search in CCAC Go!

Updated: September 29th, 2021

iOS Device Open the CCAC Go mobile app Tap on Search, in the menu, at the bottom of the app Type in the keyword(s) to perform a search Tap the appropriate result  Delete Android Device Open the CCAC Go mobile app Tap on the magnifying glass Type in the keyword(s) to perform a search Tap the appropriate result Delete...

0 min reading time 214 views

Subscribing for Status Updates from the CCAC Status Page

Updated: December 1st, 2021

Subscribe to All Services Navigate to the status.ccac.edu In the upper-right hand corner, click Subscribe Click Email or Phone to select where the notifications go to Enter email address or phone number Click box to accept terms and services   Click Next Confirm All Services is selected Click the box to only send the minimum number of incidents per ...

0 min reading time 359 views

Arranging Tiles in CCAC Go!

Updated: September 29th, 2021

iOS Open the CCAC Go! mobile app Tap Arrange in the menu, at the bottom of the app. Hold and drag the tiles to move them When finished, tap Done Delete Android Open the CCAC Go! mobile app Tap on the 3  ellipses in the upper right hand corner Tap Arrange  Hold and drag the tiles to move them When finished, tap Done Delete...

0 min reading time 199 views

Replying to a Voicemail

Updated: March 5th, 2021

Warning The voicemail is a unified system. If you delete a voicemail it will delete on your desk phone, email, and Webex voicemail.  Reply with Call Click the voicemail button in the navigation menu A red circle with the number of unread voicemails will be located on the voicemail button Click the voicemail you want  A blue dot and a bold heading in...

0 min reading time 446 views

Signing In and Out of a Hunt Group in Webex

Updated: March 5th, 2021

Signing Into a Hunt Group Click on the Call Settings button Click the check box next the the hunt group  The box is checked if you are signed into the hunt group A green icon will appear next to the call settings button indicating that you are actively signed into the hunt group Signing Out of a Hunt Group Click on the Call Settings button Click the...

0 min reading time 599 views

Accessing Your Cyber-Security Training in the KnowBe4 Platform

Updated: October 5th, 2021

Accessing through MyCCAC Login to MyCCAC Locate the Quick Links section Click CCAC Learning Communities Click "Click here to access your cyber security training", in the bottom-right hand corner Clicking this link will take you the KnowBe4 platform Enter your CCAC email address Click Next This will take you to our CCAC Single Sign-On (SSO) page Ente...

0 min reading time 527 views

Selecting Video Option in Webex

Updated: February 10th, 2021

Click on your Profile picture Click Settings Click Video Chose the Camera you want to use from the drop-down menu If not already checked, Click check box Mirror my Video If not already checked, Click Enable HD Click Save...

0 min reading time 516 views

Retrieving Voicemail in Webex

Updated: March 4th, 2021

Warning The voicemail is a unified system. If you delete a voicemail it will delete on your desk phone, email, and Webex voicemail. Once a user deletes a voicemail it will permanently delete automatically after 8 days. Click the voicemail button in the navigation menu A red circle with the number of unread voicemails will be located on the voicemail...

0 min reading time 506 views

Deleting a Voicemail in Webex

Updated: March 4th, 2021

Warning The voicemail is a unified system. If you delete a voicemail it will delete on your desk phone, email, and Webex voicemail. Once a user deletes a voicemail it will permanently delete automatically after 8 days. Click the voicemail button in the navigation menu A red circle with the number of unread voicemails will be located on the voicemail...

0 min reading time 532 views

Recording Your Name on a Cisco Desk Phone

Updated: July 27th, 2021

Log on to the Cisco Voicemail System  Press 4 on the keypad Press 3 on the keypad Press 2 on the keypad At the tone, record your name  Press # on the keypad to end the recording...

0 min reading time 283 views

Placing a call on hold in Webex

Updated: March 4th, 2021

Click on the three ellipses while in a call Click on the Hold button Click the Resume button to make the call active again...

0 min reading time 424 views

Withdrawal from Courses at CCAC

Updated: August 17th, 2021

Delete Use this form to withdraw from current courses. There is no refund of tuition when withdrawing from courses and the student remains financially responsible for all charges. Please refer to the appropriate academic calendar for withdrawal deadline(s) for the current term. Withdrawals are accepted in-person or by email (registration@ccac.edu). ...

0 min reading time 402 views

Downloading a Zoom Video and Uploading it to Panopto

Updated: October 26th, 2021

Downloading the Video from Zoom Downloading a Video from a Zoom Meeting NOTE During the meeting, you must have chosen the option to ... NOTE During the meeting, you must have chosen the option to "Record to Cloud."  From a web browser, go to ccac.zoom.us Click the Sign In button Enter your CCAC username and password Click the Sign in Button Click th...

0 min reading time 494 views

Changing the settings in CCAC Go!

Updated: September 28th, 2021

Map Types This setting gives you the option to choose what type of maps you can use, while using the Map Tile.  As a user, you can choose between Apple Maps or Google Maps. iOS Device Tap Settings in the menu, at the bottom of the app Navigate to Map Type  Tap the type of Maps you want to use (Apple Maps or Google Maps)  When using the Map Tile, the...

0 min reading time 243 views

Download and Installing Cisco Webex

Updated: March 5th, 2021

Go to https://www.webex.com/downloads.html Click Windows (64-bit) Locate your d ownload Click and open your download to start the installation process From the Webex Setup wizard click Next A dialog box will appear showing you the progress of the download Click the check box to make sure Webex launches after installation Click Finish WebEx will open...

0 min reading time 1006 views

Creating a Space in Webex

Updated: February 10th, 2021

In Webex, when you send a message to a group for the first time, you create a space for the group to talk. Spaces work best for a group of people collaborating on a specific topic or project. You can send messages, make calls, share files, and use whiteboards. The next time you message the group, your conversation picks right up where you've left it...

0 min reading time 553 views

Teams and Spaces in Webex

Updated: February 8th, 2021

Direct Messages Direct Messages are messages that are sent to directly to one person. The conversation that you started remains between the two of you, and you can't add other people to the conversation later. Spaces Spaces work well for a group of people working on a specific topic. This could be used as a collaboration messaging/meeting space for ...

0 min reading time 527 views

URL Filtering

Updated: August 31st, 2021

Delete The College computer equipment and network are intended for academic and business use. To protect our users and resources from either intentional or unintentional harm, URL filtering is installed. Content that will be blocked:  Academic Fraud Sites that promote educational fraud, including but not limited to plagiarism and cheating. Adware Si...

1 min reading time 539 views

Navigating of the CCAC Status Page

Updated: October 18th, 2021

Image of the full CCAC status web page Up, Affected, and Down Dashboard This part of the status page displays how many services are up and running, affected, or are down. This part of the webpage also displays buttons for the servicedesk and how to subscribe to a service(s). Delete Notifications and Planned Outages for ITS Maintenance  This part of ...

0 min reading time 274 views
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