URL Filtering

Updated: August 31st, 2021

Delete The College computer equipment and network are intended for academic and business use. To protect our users and resources from either intentional or unintentional harm, URL filtering is installed. Content that will be blocked:  Academic Fraud Sites that promote educational fraud, including but not limited to plagiarism and cheating. Adware Si...

1 min reading time 884 views

Setting Your Availability for Do Not Disturb in Webex

Updated: March 16th, 2022

Click on your profile picture  Your profile picture will display a green circle around it when your are available  Click Availability Click on one of the default times that you would like to put yourself in a Do Not Disturb mode. If you want to set a specific time, click Set a time Click the first drop-down Click Today or Tomorrow Click the second d...

0 min reading time 2394 views

Withdrawing from a Courses - Guide

Updated: April 6th, 2022

Before you decide to withdraw from a course If you are using financial aid, it is highly recommended that you speak with the Financial Aid office prior to withdrawing from your class(es).   Did you check with the Dean of Students to see if there is help before you withdraw from the class(es)? What does "Withdraw" mean? A withdraw occurs after the dr...

1 min reading time 1161 views

How to Connect A Portable USB DVD Drive

Updated: December 1st, 2021

Delete Portable DVD Player     ***If the DVD player is already plugged into the machine please skip to step 6*** Locate the portable USB DVD player Plug the USB into the computer  Open the DVD Player Insert the DVD Close the DVD Player  Click on the start button on the computer desktop Locate and click on the VLC Media Player in your software list P...

0 min reading time 495 views

CCAC Service Desk Contact Information

Updated: July 19th, 2022

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0 min reading time 60 views

Logging into Poll Everywhere using SSO

Updated: March 4th, 2022

Navigate to https://www.polleverywhere.com/ Click Log in Enter Your CCAC email address Click Next Confirm your CCAC email address Click Log in with CCAC Enter your CCAC credentials Click Sign in Once you click Sign in, you will be taken to the Poll Everywhere homepage...

0 min reading time 449 views

Making a Video Call in Webex

Updated: May 3rd, 2022

Video Conference Meeting Zoom is the college wide application for video conferencing (2 or more people).  Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the gree...

0 min reading time 712 views

Changing the settings in CCAC Go!

Updated: September 28th, 2021

Map Types This setting gives you the option to choose what type of maps you can use, while using the Map Tile.  As a user, you can choose between Apple Maps or Google Maps. iOS Device Tap Settings in the menu, at the bottom of the app Navigate to Map Type  Tap the type of Maps you want to use (Apple Maps or Google Maps)  When using the Map Tile, the...

0 min reading time 573 views

Recording a Greeting on your Cisco Phone

Updated: July 27th, 2021

If you are moving to a new office location, please reset the pin to the phone first. If you can't sign into the voicemail system, you wont be able to record a new greeting.  Log on to the Cisco Unity Voicemail System Press 4 on the number pad Press 1on the number pad After the pressing 1, the Cisco Unity Voicemail System, will play the current greet...

0 min reading time 645 views

Perform a Search in CCAC Go!

Updated: September 29th, 2021

iOS Device Open the CCAC Go mobile app Tap on Search, in the menu, at the bottom of the app Type in the keyword(s) to perform a search Tap the appropriate result  Delete Android Device Open the CCAC Go mobile app Tap on the magnifying glass Type in the keyword(s) to perform a search Tap the appropriate result Delete...

0 min reading time 487 views

Sharing a File in Microsoft OneDrive

Updated: April 25th, 2022

Hover over the file that you would like share Click on the three ellipses  Click Copy Link Click "Anyone with the link can edit" to adjust security settings This will give you options on the who can view this file Uncheck the "Allow editing" option if you want the make it read only Click Apply Click Copy Send that link to the the individuals in whic...

0 min reading time 176 views

Uploading a File(s) to Microsoft OneDrive

Updated: April 25th, 2022

Once signed-in, click upload Locate and click on the file you want to upload Click Open The Uploading to OneDrive dialog will show you the progress  Once the dialog box disappears, your file should be successfully uploaded ...

0 min reading time 217 views

Downloading the WebEx Mobile App

Updated: April 13th, 2022

Android Navigate to the Google Play Store Search for WebEx Tap Install Tap Open Tap Get Started Enter your CCAC email address  Tap Next This will take you to the CCAC SSO page Enter your CCAC Credentials    Optional: Tap the Remember my NetID username Tap Sign in  Click Got It This will take you to the main screen   Delete iOS Navigate to the Apple ...

0 min reading time 473 views

Signing into Microsoft OneDrive

Updated: April 25th, 2022

Navigate to Onedrive.com Click Sign-In Enter you CCAC email Click Next Enter you CCAC password Click Sign in Click Yes You are now signed into ...

0 min reading time 369 views

Using the Poll Everywhere Add-In for Microsoft PowerPoint

Updated: January 31st, 2022

Open up the Microsoft PowerPoint program Create a blank presentation or open up an existing presentation Click Poll Everywhere in the menu ribbon Click Log in A dialog box will appear for you to sign into Poll Everywhere       Enter your email address Click Next  Enter Password  Click Log  in Once signed in, return to PowerPoint You will see you use...

0 min reading time 579 views

Setting a Status in Webex

Updated: March 16th, 2022

Click the Set a status area  Click on a status from the list  If you want to create a custom status, click Set a new status Click in the Type your new status field Type your custom status  Statuses can be up to 75 characters  Click the Save button You can add up to 5 additional statuses ...

0 min reading time 1463 views

Creating an Activity in Poll Everywhere

Updated: January 27th, 2022

A Poll Everywhere ‘Activity’ is a single question or prompt you pose to your audience. Activities allow presenters to gather responses or questions from the audience.  Open up a browser, and navigate to the Poll Everywhere website The URL is www.polleverywhere.com  Sign-in to the CCAC SSO page using your CCAC credentials Click Activities on the home...

0 min reading time 340 views

Blocking Mobile Attacks

Updated: April 6th, 2022

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0 min reading time 260 views

Resetting the Webex Application

Updated: March 16th, 2022

Resetting the Webex Application     In an effort to help in troubleshooting issues with Webex, we may ask you to reset the application. Please note, all customized settings will be lost. Click your profile picture in the upper left-hand corner  Click Help button Click Health Checker Click Reset database button Click Yes button The Webex application ...

0 min reading time 2012 views

How to Power On a Epson Projector in a Classroom

Updated: December 1st, 2021

Locate the Remote Point the remote at the projector, and press the Power Button The projector should now power on  ...

0 min reading time 440 views

CCAC Student Onboarding Materials

Updated: August 3rd, 2022

CCAC provides you with multiple platforms to interact with your classes, services at the College and access to our technology. As a student you are expected to use these platforms but we are here to help you if you run into difficulty.      CCAC Account Creating Your CCAC Account Resetting you password on your CCAC User Account     Academic Email Ac...

2 min reading time 56 views

Types of Activities in Poll Everywhere

Updated: January 27th, 2022

A Poll Everywhere ‘Activity’ is a single question or prompt you pose to your audience. Activities allow presenters to gather responses or questions from the audience. Below are examples of the most common activities in Poll Everywhere.  Multiple Choice Enter your question or prompt Enter the response options you want the audience to select from To a...

1 min reading time 600 views

Selecting Video Option in Webex

Updated: March 16th, 2022

Click on your Profile picture Click Settings Click Video Chose the Camera you want to use from the drop-down menu If not already checked, Click check box Mirror my Video If not already checked, Click Enable HD Click Save...

0 min reading time 1159 views

How to Create a Report in Poll Everywhere

Updated: January 27th, 2022

Open up a browser, and navigate to the Poll Everywhere website The URL is www.polleverywhere.com  Sign-in to the CCAC SSO page using your CCAC credentials Click the Reports button Select Create report Select the report type Click Continue Click the activity type  My Activities Shared with me Select the activity  Click Create report A new tab with th...

0 min reading time 469 views

Accessing Your Cyber-Security Training in the KnowBe4 Platform

Updated: October 5th, 2021

Accessing through MyCCAC Login to MyCCAC Locate the Quick Links section Click CCAC Learning Communities Click "Click here to access your cyber security training", in the bottom-right hand corner Clicking this link will take you the KnowBe4 platform Enter your CCAC email address Click Next This will take you to our CCAC Single Sign-On (SSO) page Ente...

0 min reading time 1130 views

Subscribing for Status Updates from the CCAC Status Page

Updated: December 1st, 2021

Subscribe to All Services Navigate to the status.ccac.edu In the upper-right hand corner, click Subscribe Click Email or Phone to select where the notifications go to Enter email address or phone number Click box to accept terms and services   Click Next Confirm All Services is selected Click the box to only send the minimum number of incidents per ...

0 min reading time 825 views

Creating a Poll Everywhere Account

Updated: March 9th, 2022

Navigate to Polleverywhere.com  Click Sign up Click I'm a presenter Fill out the required Information  Once you enter your CCAC email Address, a new screen will load Confirm your CCAC email address Click Log in with CCAC Enter your credentials on the CCAC SSO page Click Sign in Confirm your information Click Sign up for my Poll Everywhere account On...

0 min reading time 398 views

Identification of Webex Interface

Updated: March 16th, 2022

Status and Preferences  Profile and Preferences In the app header click the Status and Preferences button to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or...

2 min reading time 1413 views

Downloading Cisco Webex on Your Personal Device.

Updated: April 4th, 2022

Windows  Navigate to the Webex Downloads Page Click on Green For Windows (64-bit)  Click on the download Click Next Click Finish Delete iOS  Navigate to the Webex Downloads Page Scroll down to Other Download Options Click on the drop-down Select the Operating System Click on Default Settings Delete...

0 min reading time 406 views

Examity Support Contact Information

Updated: June 3rd, 2022

Please use the following information to contact Examity, if you need to report an issue to them....

0 min reading time 156 views

Recording Your Name on a Cisco Desk Phone

Updated: July 27th, 2021

Log on to the Cisco Voicemail System  Press 4 on the keypad Press 3 on the keypad Press 2 on the keypad At the tone, record your name  Press # on the keypad to end the recording...

0 min reading time 591 views

Setting Audio Options in Webex

Updated: March 16th, 2022

Click on your Profile picture Click Settings Click Audio Click the drop down to change what devices have a ringer or an alert Select the Speaker in which you want to hear your audio Select the Microphone you want to use when speaking Check box Automatically adjust volume Check box Remove background noise Click Save...

0 min reading time 1185 views

Adding a Platform Wide Alert for the CCAC Status Page

Updated: October 18th, 2021

Navigate to https://app.statushub.io/accounts/a03dfae0-2fda-41a3-b1c0-fbdbb3069ed1/saml/entrypoint Enter your Netid and Password Click Sign in Click on blue button that has a megaphone icon Hovering over the blue button, you will see "Platform wide alert" Click to Enable Platform alert(optional) Enabling this alert will set a red banner across the t...

0 min reading time 506 views

Signing into the CCAC Help Center

Updated: July 21st, 2022

Navigate to CCAC Help Center Click "Get a more custom experience by logging in! Click here to log in." Enter your CCAC Username and Password Click Sign in This will take you to the CCAC Help Center homepage...

0 min reading time 219 views

Navigating of the CCAC Status Page

Updated: October 18th, 2021

Image of the full CCAC status web page Up, Affected, and Down Dashboard This part of the status page displays how many services are up and running, affected, or are down. This part of the webpage also displays buttons for the servicedesk and how to subscribe to a service(s). Delete Notifications and Planned Outages for ITS Maintenance  This part of ...

0 min reading time 607 views

Adding a Virtual Background in Webex

Updated: March 16th, 2022

Click on your Profile picture Click Settings Click Video Click Change Virtual Background Click on preferred virtual background Click Save...

0 min reading time 1454 views

Arranging Tiles in CCAC Go!

Updated: September 29th, 2021

iOS Open the CCAC Go! mobile app Tap Arrange in the menu, at the bottom of the app. Hold and drag the tiles to move them When finished, tap Done Delete Android Open the CCAC Go! mobile app Tap on the 3  ellipses in the upper right hand corner Tap Arrange  Hold and drag the tiles to move them When finished, tap Done Delete...

0 min reading time 492 views

Download and Installing Cisco Webex

Updated: March 16th, 2022

Go to https://www.webex.com/downloads.html Click Windows (64-bit) Locate your d ownload Click and open your download to start the installation process From the Webex Setup wizard click Next A dialog box will appear showing you the progress of the download Click the check box to make sure Webex launches after installation Click Finish WebEx will open...

0 min reading time 2000 views

Downloading a Zoom Video and Uploading it to Panopto

Updated: October 26th, 2021

Downloading the Video from Zoom Downloading a Video from a Zoom Meeting NOTE During the meeting, you must have chosen the option to ... NOTE During the meeting, you must have chosen the option to "Record to Cloud."  From a web browser, go to ccac.zoom.us Click the Sign In button Enter your CCAC username and password Click the Sign in Button Click th...

0 min reading time 874 views

Downloading and Installing CCAC Go

Updated: March 31st, 2022

iOS Open the App Store Tap Search Search for CCAC Go Tap the Get button Wait for the app to download and install Open the CCAC Go app Choose the profile that best fits you Accept the terms Enter your Username and Password Tap Sign-in Navigate through the Introductory prompts (Optional) Enable FaceID Your dashboard will begin to load Delete Android O...

0 min reading time 2322 views
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