CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

Setting Audio Options in Webex

Updated: March 23rd, 2021

Click on your Profile picture Click Settings Click Audio Click the drop down to change what devices have a ringer or an alert Select the Speaker in which you want to hear your audio Select the Microphone you want to use when speaking Check box Automatically adjust volume Check box Remove background noise Click Save...

0 min reading time 187 views

Placing a call on hold in Webex

Updated: March 4th, 2021

Click on the three ellipses while in a call Click on the Hold button Click the Resume button to make the call active again...

0 min reading time 87 views

Transferring a Call in Webex

Updated: March 4th, 2021

Warm Transfer Click the three ellipses while in a call Click the Transfer button Click in the Search or dial area Type in the 4-digit number, 10-digit number, or the internal employee name  You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the green phone button The original caller will be placed on hold ...

0 min reading time 99 views

Creating a Space in Webex

Updated: February 10th, 2021

In Webex, when you send a message to a group for the first time, you create a space for the group to talk. Spaces work best for a group of people collaborating on a specific topic or project. You can send messages, make calls, share files, and use whiteboards. The next time you message the group, your conversation picks right up where you've left it...

0 min reading time 115 views

Making a Video Call in Webex

Updated: March 4th, 2021

Video Conference Meeting Zoom is the college wide application for video conferencing (2 or more people).  Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the gree...

0 min reading time 90 views

Removing a User from a Space in Webex

Updated: February 9th, 2021

Go to Messaging Select the Space Click People Right-Click on the Person's Name Select Remove from space...

0 min reading time 125 views

Setting Your Availability for Do Not Disturb in Webex

Updated: March 5th, 2021

Click on your profile picture  Your profile picture will display a green circle around it when your are available  Click Availability Click on one of the default times that you would like to put yourself in a Do Not Disturb mode. If you want to set a specific time, click Set a time Click the first drop-down Click Today or Tomorrow Click the second d...

0 min reading time 137 views

Teams and Spaces in Webex

Updated: February 8th, 2021

Direct Messages Direct Messages are messages that are sent to directly to one person. The conversation that you started remains between the two of you, and you can't add other people to the conversation later. Spaces Spaces work well for a group of people working on a specific topic. This could be used as a collaboration messaging/meeting space for ...

0 min reading time 116 views

Retrieving Voicemail in Webex

Updated: March 4th, 2021

Warning The voicemail is a unified system. If you delete a voicemail it will delete on your desk phone, email, and Webex voicemail. Once a user deletes a voicemail it will permanently delete automatically after 8 days. Click the voicemail button in the navigation menu A red circle with the number of unread voicemails will be located on the voicemail...

0 min reading time 84 views

Adding Favorites to Your People and Spaces List in Webex

Updated: March 5th, 2021

Click the messaging button in the navigation menu Right-Click on the individual, team, or space you want add as a favorite Click Add to favorites Click the filter button Click Favorites This will filter your conversations that had been added as a favorite A star will be filled in yellow next to the favorited Individual, team, or space The star will ...

0 min reading time 106 views

Using the @ Symbol in a Conversation in Webex

Updated: March 5th, 2021

Click on the space you want in the peoples and spaces list  Click in the Write a message area Type the @ Symbol Click on the name of the person you want to mention in the space  The persons name will turn blue Type your message Hit enter on your keyboard to send the message ...

0 min reading time 108 views

Replying to a Voicemail

Updated: March 5th, 2021

Warning The voicemail is a unified system. If you delete a voicemail it will delete on your desk phone, email, and Webex voicemail.  Reply with Call Click the voicemail button in the navigation menu A red circle with the number of unread voicemails will be located on the voicemail button Click the voicemail you want  A blue dot and a bold heading in...

0 min reading time 88 views

Signing In and Out of a Hunt Group in Webex

Updated: March 5th, 2021

Signing Into a Hunt Group Click on the Call Settings button Click the check box next the the hunt group  The box is checked if you are signed into the hunt group A green icon will appear next to the call settings button indicating that you are actively signed into the hunt group Signing Out of a Hunt Group Click on the Call Settings button Click the...

0 min reading time 118 views

Selecting Video Option in Webex

Updated: February 10th, 2021

Click on your Profile picture Click Settings Click Video Chose the Camera you want to use from the drop-down menu If not already checked, Click check box Mirror my Video If not already checked, Click Enable HD Click Save...

0 min reading time 99 views

Setting a Status in Webex

Updated: March 5th, 2021

Click the Set a status area  Click on a status from the list  If you want to create a custom status, click Set a new status Click in the Type your new status field Type your custom status  Statuses can be up to 75 characters  Click the Save button You can add up to 5 additional statuses ...

0 min reading time 138 views

Resetting the Webex Application

Updated: March 23rd, 2021

Resetting the Webex Application     In an effort to help in troubleshooting issues with Webex, we may ask you to reset the application. Please note, all customized settings will be lost. Click your profile picture in the upper left-hand corner  Click Help button Click Health Checker Click Reset database button Click Yes button The Webex application ...

0 min reading time 102 views

Deleting a Voicemail in Webex

Updated: March 4th, 2021

Warning The voicemail is a unified system. If you delete a voicemail it will delete on your desk phone, email, and Webex voicemail. Once a user deletes a voicemail it will permanently delete automatically after 8 days. Click the voicemail button in the navigation menu A red circle with the number of unread voicemails will be located on the voicemail...

0 min reading time 96 views

Answering or Declining a Phone Call in Webex

Updated: March 4th, 2021

When you get a call, you get a notification that you can use to accept or decline it. The notifications appear on the devices that you use for Webex, such as your computer, mobile phone, or desk phone. And if you use more than one, you can answer or decline the call from whichever device you prefer.  Answering a Call in Webex When an incoming call c...

0 min reading time 112 views

Sending a Message in Webex

Updated: March 16th, 2021

Select a Person or a S pace from your spaces list.  Click the Message Area and then type your message. You can include files, send a screenshot, add personality with emojis or animated GIFs, and also add formatting to make your messages stand out or be easier to read.  Press Enter Key on your keyboard to send you message. ...

0 min reading time 117 views

Making an Audio Call in Webex

Updated: March 3rd, 2021

Click the phone symbol in the navigation menu Click in the Search or dial section Type in the 4-digit extension or the full 10-digit number   You can also click the numbers on the number pad to dial your 4-digit or 10-digit number Click the green phone button Making an audio call using the Search, meet, and call section Click in the Search, meet, an...

0 min reading time 98 views

Creating a Team in Webex

Updated: February 9th, 2021

Teams help you keep everything organized by putting multiple spaces under a common theme. Teams are great for a consistent group of people who are going to be working on something for a long time. Click on the Teams symbol Click the Plus button Enter a Name for your team Enter a Description of your team Enter an Email Address or Name to search for p...

0 min reading time 100 views

Identification of Webex Interface

Updated: February 4th, 2021

Status and Preferences  Profile and Preferences In the app header click the Status and Preferences button to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or...

2 min reading time 230 views

Download and Installing Cisco Webex

Updated: March 5th, 2021

Go to https://www.webex.com/downloads.html Click Windows (64-bit) Locate your d ownload Click and open your download to start the installation process From the Webex Setup wizard click Next A dialog box will appear showing you the progress of the download Click the check box to make sure Webex launches after installation Click Finish WebEx will open...

0 min reading time 193 views

Turning off Your Video for All Incoming Calls in Webex

Updated: February 8th, 2021

Click on your Profile picture Click Settings Click Calling Uncheck the box Start calls with my video on Click Save...

0 min reading time 88 views

Adding a Virtual Background in Webex

Updated: February 10th, 2021

Click on your Profile picture Click Settings Click Video Click Change Virtual Background Click on preferred virtual background Click Save...

0 min reading time 165 views
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