Community College of Allegheny County Knowledge

English (US)
Log In
Home
Human Resources
Accounts Blackboard Classroom & Other Spaces Computers & Hardware Communications Enrollment & Student Services Freshservice Human Resources Security Software & Applications Student Areas and Services Student Types Websites & Mobile Apps Wireless & Wired Connections & Networking
Onboarding
Onboarding
Print Copy Link Hide

Table of Contents

Related Articles

Keywords

 Welcome! 

We are glad to have you on the team! Below are sections of information that we think will be helpful for you on your first few days using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need.

 

Account Information

NetID Username

Your NetID Account will allow you to access all of CCAC applications and systems using your NetID username and password to log in. 

Example of a Username

Person's Name: John Doe
Username will be 1st letter of first name and full last name. A number may follow if it is a common username.
Example: jdoe02

 
 
 

Password Criteria

Password Criteria for an Employee Account

Password Information

  • Password will need changed: every 180 days
  • Account lockout: 10 authentication failures within 1 minute results in account lock out for 10 minutes
  • You will not be able to change your password less than 2 days since you last changed it
 
  • At least 15 characters
  • Password must contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (for example: !, $, #, %)
      • Cannot include a period (.), space ( ), comma (,), or less than or greater than brackets (< or >)
      • Cannot include any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase.  This includes Unicode characters from the Asian languages
  • Cannot reuse the last 6 passwords
  • Password must not contain your account name or parts of your full name that exceed two consecutive characters

 

 

ITS Suggestion - Use a Passphrase!

A passphrase contains symbols and numbers to replace certain letters and can be a complete or incomplete phrase and can also contain spaces. The length and complexity of the passphrase make your account more secure resulting in less required password resets. The more characters your passphrase has, the stronger it is. To make your passphrase strong by replacing letters with numbers or symbols, such as replacing the letter ‘a’ with the ‘@’ symbol or the letter ‘o’ with the number zero.

Examples:

  • It was a bright cold day in April  -  Itw@s@brightcoldd@yin4
  • The key to faking out the parents is the clammy hands  -  Th3k3ytof@kingoutthep@rentsisthecl@mmyh@nds
  • In the town where I was born  -  Inth3t0wnwh3r3Iw@sb0rn
  • I would like to run 5 miles a week  -  !wouldl!k3torun5m!lesaweek
 
 
 

Personal Account information

You can reach out to Human Resources to have your information updated, or use CCAC Self-Service to update your information.  You can update your address, email, phone number and more through the CCAC Self-Service.

 
 

Profile Picture

Profile Picture Standards

Taking a Professional Profile Photo

  • Use a recent photo of yourself.
  • Wear appropriate attire.
  • Take a photo with the right expression.
  • Keep your head straight.
  • Avoid distracting backgrounds.
  • You should be the only subject.
  • Take the photo in soft, natural light.
  • Do not use the CCAC logo, seal, icons, ect.

If you would like a CCAC Headshot, use the Head Shot Request for the CCAC Website‍ form. 

Setting Up Your Profile Photo

  • Crop the picture from the top of your shoulders to just above your head so that your face fills the frame.
  • You face should take up at least 60% of the frame
  • Use a high-resolution image (400x400 pixels)



How to Add Your Profile Photo

Add a Profile Picture from the Outlook Application - CCAC's Help Center (This will also update Webex)
Adding a Profile Picture to your CCAC Zoom Account - CCAC's Help Center  

 
 

 

1st Time Account Setup

Your account will have a default password, this password will need changed the 1st time you log into a CCAC application/device. 

Default Password Schematic

 xX#######

  • x Represents the lower-case first letter of your first name
  • X Represents the upper-case first letter of your last name
  • ####### Represents your 7-digit Colleague ID #

Example password for John Doe, with Colleague ID of (0000001): password: jD0000001

 

Best Practice

Setup your account on-site using a CCAC device that is connected to the CCAC network. 
This can be either through a desktop computer or CCAC laptop.

 

On-Site

Once logged in with your username and default password, Windows will automatically prompt for the password change. You will need to create a new password that meets CCAC password requirements. Use the “Password Criteria” tab above for the list of requirements.  

Off-Site

Go to the MyCCAC Hub at my.ccac.edu to sign in. You will enter your username and default password. It will provide a prompt to change the password. Next you will need to create a new password that meets CCAC password requirements. Use the “Password Criteria” tab above for the list of requirements. 

 
 

 

Accessing and Logging In

Single Sign-On (SSO)

CCAC uses single sign-on for almost all of our applications. Single sign-on is an authentication system that allows you to log in with your CCAC NetID account to most of the CCAC applications and systems. Single sign-on allows you to log in once and access services without re-entering authentication factors. 

 

When logging into an application look for a button that says “Single Sign-On” or “SSO”, then you will be taken to our SSO sign on page.

 
 

Two Factor Authentication (DUO) Setup 

Duo is our two factor authentication system. For an added layer of security, you will use Duo to confirm that you are logging into your account.

 

Setting up Two-Factor Authentication with Duo Mobile 

Before you begin

  • You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County
  • Check your CCAC email for a Duo Security Enrollment email
    • If you did not receive the email, contact the ITS ServiceDesk
  • It is easier to setup Duo from a larger screen, such as a Desktop, Laptop or large screen tablet.


  1. Open the Duo Security Enrollment email
  2. Click the activation link.
  3. A webpage will open, click Start setup button to begin enrolling your device
  4. Select the type of device you’d like to enroll and click Continue button 
  5. Select your country from the drop-down list and enter your phone number. Use the number of your cell phone that you will have with you when you’re logging in.  Then, double-check that you entered it correctly, check the box, and click the Continue button
  6. Choose your device’s operating system and click the Continue button. 
  7. After installing the app, return to the enrollment window and click I have Duo Mobile installed button
  8. On your iPhone, Android, or Windows Phone, activate Duo Mobile by scanning the barcode with the app’s built-in scanner. If the barcode is scanned correctly, click the Continue button 
    1. Follow the platform specific instructions for your device for scanning the barcode. 
    2. If you cannot scan the barcode, have an activation link emailed to you and follow the prompts
  9. Enabling automatic push requests by selecting Automatically send this device a Duo Push
    • With one of the automatic options enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone
  10. Your device is now ready for Duo use!


 
 

 

Office Equipment

Laptop

As a new employee, you will be assigned a CCAC Laptop. You will need to sign the laptop agreement to use your CCAC provided laptop. You will log into the PC using your CCAC NetID account. 

CCAC ITS department has developed an upgrade cycle for devices. This means ITS will replace your device, it is not guaranteed all files will import onto the new device. If the device is failing or should need to be restored to the CCAC base image, your files will not be recovered. 

Best Practice

At the End of Your Shift, restart (not shutdown) your PC at the end of your shift. Restarting your PC will allow it to delete the stored memory, etc. within Windows. Also, our systems will install updates and patches to your device while no one is logged in. If you are logged in, the system will not do updates. 

 
 
 

Docking Station

Reconnecting your Laptop to your Docking Station

Warning

If this is the first time using the docking station you will need to approve it, click here for directions. 


Laptop is Off

  1. Plug the docking station cable into the laptop
  2. Press the power button on the docking station
  3. The laptop will turn on (this may take up to 20 seconds)


Video

 


Laptop is On

  1. Plug the docking station cable into the laptop
  2. The laptop will begin to recognize the devices attached to the docking station (this may take up to 10 seconds)
 



 
 

Desk Phone and Voicemail

Many frequently asked questions about your desk phone can be found here: Desk Phone List of Articles

Many frequently asked questions about your voicemail can be found here: Voicemail List of Articles

Setting up your voicemail

Setting up a voicemail

Voicemail Password Criteria

  • Must be 5 or more digits long
  • Cannot be a numerical patter for example: 5678 or 5555
  • Cannot be your PIN number cannot be 2580
  • Cannot be something you used in the past
If you get invalid PIN number when resetting, try a different combination


Office Desk Phone

  1. Press the Messages Key
  2. You will be prompted to enter your PIN, 1234 and then #
  3. You will be asked to record your name, greeting, and to change your PIN
  4. Your greeting and PIN number are now setup

Off Campus

  1. Dial your 10 digit office number
  2. Press * when you hear your voicemail message begin to play
  3. Enter your 4 digit extension
  4. You will be prompted to enter your PIN, 1234 and then #
  5. You will be asked to record your name, greeting, and to change your PIN
  6. Your greeting and PIN number are now setup


 
 

Printing 

Many frequently asked questions about your desk phone can be found here: Printing (Print Management) List of Articles

User Guide for Print Management

Printing From A CCAC Computer

Windows 

  1. Click File
  2. Click Print
  3. Select Printer in the drop-down
    1. CCAC-Black-and-White on printers.ccac.org
    2. CCAC-Color on printers.ccac.org
    3. CCAC-Booklet-Color on printers.ccac.org (only certain users will see this option)
  4. Adjust other printer settings to your needs
  5. Click Print 
    1. After clicking print, your print job will be in a queue
    2. You will have to physically walk to the printer to release the job 
 Delete 

MAC

  1. Click on the printer icon
  2. Select Printer in the drop-down
    1. CCAC-Black-and-White on printers.ccac.org
    2. CCAC-Color on printers.ccac.org
    3. CCAC-Booklet-Color on printers.ccac.org (only certain users will see this option)
  3. Adjust other printer settings to your needs
  4. Click Print 
    1. After clicking print, your print job will be in a queue
    2. You will have to physically walk to the printer to release the job 
 Delete 

 

 
 

 

Standard Office Equipment and Technology Standards

 

Saving Files

Information

CCAC Laptops are owned and managed by CCAC. Data should never be stored on the physical device, see below on when and where to store files and information. The college uses OneDrive, as it's cloud storage solution. You should never store any CCAC files or information on another cloud account, personal cloud or storage device. 

 

Personal Identifiable Information (PII) Compliance

Due to Personal Identifiable Information (Any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means) all information related to CCAC should be stored on a CCAC approved storage system.

 

Personal Information

CCAC Laptops are owned and managed by CCAC. You should never store personal information, log into personal accounts or connect and sync your personal accounts to a CCAC device. 

 

 

CCAC ITS department has developed an upgrade cycle for devices. This means ITS will replace your device, it is not guaranteed all files will import onto the new device. If the device is failing or should need to be restored to the CCAC base image, your files will not be recovered. 

 
 

Personal Files - OneDrive

OneDrive allows you to store your files within a secure CCAC cloud service. You can upload, edit, share, and remove files. Many frequently asked questions about OneDrive can be found here: Microsoft OneDrive Articles

Uploading a File(s) to Microsoft OneDrive

How-To Directions

  1. Once signed-in, click upload
  2. Locate and click on the file you want to upload
  3. Click Open
    1. The Uploading to OneDrive dialog will show you the progress
    2. Once the dialog box disappears, your file should be successfully uploaded 

 

Upload photos and files to OneDrive - Microsoft Support

 
 

Department Files - SharePoint

SharePoint allows you to store your department's files within a secure CCAC cloud service. You can upload, edit, share, and remove files. You can also provide permissions for who has access to specific files. Many frequently asked questions about SharePoint can be found here: SharePoint Team Site Articles

Adding Files to SharePoint Team Site Libraries

Delete

There are a few ways to add files to a SharePoint Team Site Library:


Upload Button

1. Upload a file by using the Upload button

 2. Select Files

3. Find your file and click on it

4. The name of the selected file will show in the File name: box and click Open 

5. The file is now in the library

Delete

Drag and Drop

  1. With the document library open, Open the file explorer

  2. Minimize the file explorer window so that you can see both the file explorer window and the document library at the same time
  3. Click and hold down the mouse button on the document you want to move to SharePoint
  4. Continue holding down the mouse button as you drag the image to the document library area and it shows a gray line around the edge of the Document library section.
  5. Let go of the mouse button and the document will be located in the document library
Delete

Create a New Document

  1. Click New
  2. Select the type of file you want to create

  3. Create the document

  4. You can name the document by clicking Document in the upper left corner

  5. Where a box pops up for you to enter the File Name and press Enter and Close the tab
  6. The document is automatically saved and is now in your document library
Delete


 
 

Videos

Videos should be stored on CCAC Video account or on CCAC's Panopto Server

Many frequently asked questions about Panopto can be found here: Panopto Articles

 
 

 

Working Remotely from Home

Best Practice

The day before you are going to work from home, connect to the VPN while on campus. This will ensure your software is up to date, and Global Protect has the correct settings and you have access. 

 

The recommended bandwidth for a VPN connect is 2.0Mbps - 4.0Mbps 

Check Your Bandwith Speed

How to connect to VPN

Connecting to the VPN using GlobalProtect

Please Note

This article is intended for employees, partners, and contractors.

 

CCAC Laptops

Already have GlobalProtect is installed. 

Non-CCAC Laptops 

This article should be used AFTER you have installed and setup the VPN software for the first time. Click here for the Install and Setup article

 

Windows

  1. Locate the GlobalProtect icon in the system tray - you may need full open the system tray to see the icon using the ^
    • If not in the system tray, look in the program list under “Palo Alto Networks”  
  1. Click on the globe and a window will appear
  1. Click the Connect button
    1. VPN Connection will initiate
       
    2. This should open a new window to the CCAC SSO Login Screen
  2. Log in using your CCAC Username and Password
  1. Authenticate using the Two-Factor Authentication

  1. GlobalProtect will begin connecting
  2. You will see “Connected” once GlobalProtect fully connects to the VPN."

 

Once Connected 

It may take up to a 2 minutes, before your device can reach CCAC systems. You may need to close or refresh your window /application to log in or gain access. 

 

 

Ensure you are connected

You can always click on the GlobalProtect icon in the System tray to see if you are still connected.

 

 

 
 

 

Communications

Email

CCAC will provide you with a CCAC email address. Typically, it will be your NetIDusername@ccac.edu. Your email can be access through Outlook. All communications will be sent and recieved to your CCAC email address. 

Accessing your CCAC Email 

 

Don't Forget!

Create your Email Signature in Outlook 

 
 
 

Webex

Webex is our communication for instant messaging and quick chat communications. It is also a “soft phone” or a virtual phone to receive phone calls on your laptop. Webex should already be installed on your PC and you will log in using your CCAC email address. 

Learn more about Webex

 
 

Zoom

Zoom is our video conferencing communication tool. Your desk monitor should have a webcam built into the top of the monitor.

Learn more about Zoom

 

You will need to create your Zoom account

Creating a CCAC Zoom Account

Before you begin

You have an active CCAC Username (NetID) and Password


  1. Go to https://ccac.zoom.us/
  2. Click the Create button
  3. Enter your CCAC NetID Username and Password
  4. Click the Sign In button
  5. Your account has now been created!


Then you will need to sign into Zoom with your Account

Signing into Zoom with your CCAC Zoom Account

Before you begin


Zoom Application (Computer/Laptop)

  1. Open the Zoom Application
  2. Choose the Sign In with SSO
  3. Type "CCAC" in the company domain field, click the Continue button
  4. CCAC's SSO screen will appear
  5. Enter your CCAC Username and Password
  6. Click the Sign In button
 

Smartphone App

Example Information

This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device. 

  1. Open the Zoom App
  2. Choose Sign In option
  3. Choose SSO Option
  4. Type "CCAC" in the company domain field, click the Go button
  5. Enter your CCAC Username and Password
  6. Click the Sign In button
 

Browser

  1. Go to https://ccac.zoom.us/
  2. Choose the Sign in button
  3. Enter your CCAC Username and Password
  4. Click the Sign In button
 

Adding Another Account

Delete

If you have a personal Zoom account and already logged in or logged in as a guest, you can add your CCAC account to the Zoom application. 

  1. Click the Profile Picture
  2. Click Add Account
  3. Choose the Sign In with SSO
  4. Type "CCAC" in the company domain field, click the Continue button
  5. CCAC's SSO screen will appear
  6. Enter your CCAC Username and Password
  7. Click the Sign In button
Delete
 
 

 

Applications

CCAC has many applications that make the college work as a whole; your department may use a specific application or a specific part of the application. You will need to work with your supervisor to learn specifically how your department uses the application. You can use the Help Center to find a quick how to guide or the Learning Communities to learn about a whole application. 

View the list of CCAC supported Software & Applications

 

Most Used Applications

Colleague   
CCAC's ERP Software

 

Navigate360  
CCAC's Student   
Advising Software

 

Formstack  
Online Forms

 

Perceptive Content  
Virtual Filing and Workflow
Ellucian (Colleague)

 
Navigate Student - Apps on Google Play

 
Formstack

 
Perceptive Experience - Apps on Google Play

See Help Center Articles

 

See Help Center Articles

 

See Help Center Articles

 

See Help Center Articles

 

Use of AI

Please note, with the use of AI, CCAC's data and Personal Identifiable Information (PII) could be accidentally exposed. Use the Artificial Intelligence Guide to become familiar with what is and is not supported. 

 

 

Training and Cyber Security

Locating the New Hire Trainings

Don't forget to log into the CCAC Learning Communities to see your assigned trainings. Your supervisor or the Office of Human Resources will be able to assist you with what trainings need to be completed. You can access these by going to the “Learner Home” or your “Transcript” and filtering what is due.

Logging into the Learning Communities

  1. Navigate to the CCAC Learning Communities
  2. Enter your CCAC Username and password
  3. Click the Sign in button
  4. You will be taken to the Learning Communities home page
 
 

Cyber Security Trainings

Your Cybersecurity Training

Accessing your Training through KnowBe4

  1. Login to https://training.knowbe4.com/ui/login 
  2. Enter your CCAC email address
  3. Click Next
    1. This will take you to our CCAC Single Sign-On (SSO) page
  4. Enter your CCAC NetID and password
  5. Click Sign-in
  6. Follow the prompts to tour the application (Optional)

     

  7. Once you tour the application or skip the tour, you will see the trainings that have been assigned
    1. If you don't have any assigned trainings, you will see a message stating that. 
Delete


 
 

 

Need ITS Help or Assistance

Contact the ITS ServiceDesk. We will create a ticket for your request or problem that is then assigned to the correct team to assist you. The ticket is trackable through the supportal and you are also able to leave notes, check the status, close the ticket and see past resolutions. 

Call: If there is an emergency and needs immediate assistance    
Email: If the situation can wait an hour or two. Provide full screen screenshots if possible. 
Help Center: A resource with step-by-step directions, pictures and videos.

Contact the ITS ServiceDesk

 

Supportal: Is a central hub, to request or submit a ticket. It also allows you to view the ticket's status, owner, etc. It will also allow you to reply and add other users to your ticket. 

Access the Supportal