Table of Contents
Turn on your computerLogging in and Updating your PasswordSetup your EmailSetting up your VoicemailCheck your information in CCAC Self-ServiceApplications to Check and SetupComplete your IT training in the Learning CommunitiesAdd a Network Printer to your computerNeed some assistance?Welcome!
We are glad to have you on the team! Below are five pieces of information that we think will be helpful for you on your first day or two using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need.
Turn on your computer
CCAC Desktop
- On the back of the computer monitor, will be the computer
- Press the button on the top of the computer, this is the power button
- The power button will turn white when powered on
CCAC Laptop
- With the laptop open, locate the power button
- Press the power button for 2 seconds
- The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up
Connecting to the Docking Station
Laptop is Off
- Plug the docking station cable into the laptop
- Press the power button on the docking station
- The laptop will turn on (this may take up to 20 seconds)
Video
Laptop is On
- Plug the docking station cable into the laptop
- The laptop will begin to recognize the devices attached to the docking station (this may take up to 10 seconds)
Change what happens when you close your Laptop Lid
- From the taskbar locate the magnifying glass
- Type Change what closing the lid does in the Type here to search field
- Choose the Open option
- In the Plugged in column and the When I close the lid row, click the drop-down menu
- Choose Do Nothing
- Click the Save Changes button
Logging in and Updating your Password
When you log into your computer for the first time, you will be prompted to update your password. You should have received your temporary password from Human Resources or your Supervisor. Below is a list of criteria to help you setup your new password.
Password Information
- Password will need changed: every 180 days
- Account lockout: 5 authentication failures within 30 seconds results in account lock out for 10 minutes
- You will not be able to change your password less than 2 days since you last changed it
- At least 15 characters
-
Password must contain characters from three of the following four categories:
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Non-alphabetic characters (for example: !, $, #, %)
- Cannot include a period (.), space ( ), comma (,), or less than or greater than brackets (< or >)
- Cannot include any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from the Asian languages
- Cannot reuse the last 10 passwords
- Password must not contain your account name or parts of your full name that exceed two consecutive characters
ITS Suggestion - Use a Passphrase!
A passphrase contains symbols and numbers to replace certain letters and can be a complete or incomplete phrase and can also contain spaces. The length and complexity of the passphrase make your account more secure resulting in less required password resets. The more characters your passphrase has, the stronger it is. To make your passphrase strong by replacing letters with numbers or symbols, such as replacing the letter ‘a’ with the ‘@’ symbol or the letter ‘o’ with the number zero.
Examples:
- It was a bright cold day in April - Itw@s@brightcoldd@yin4
- The key to faking out the parents is the clammy hands - Th3k3ytof@kingoutthep@rentsisthecl@mmyh@nds
- In the town where I was born - Inth3t0wnwh3r3Iw@sb0rn
- I would like to run 5 miles a week - !wouldl!k3torun5m!lesaweek
Setup your Email
Windows Computer
CCAC Device
- Open the Outlook Application
- Make sure your CCAC email is correct
- Click the Connect button
- Chose Exchange
-
Uncheck Set up Outlook Mobile on my phone, too
- Click the OK button
- Your email will begin to load
Mac Computer
Information Coming Soon
Browser / OWA
- Navigate to https://outlook.ccac.edu/
- Log in using your CCAC Username and Password
- Click the Sign In button
- If it is your first time accessing it, you may need to choose your time zone: Eastern Standard Time
- Your inbox will load
iPhone / iPad
Screenshots were taken on iOS 14.0
- Open the App Store
- Search "Microsoft Outlook"
- Tap the Get button
-
Open the App
- Enter your CCAC email address
- Click the Add Account button
- Enter your Password
- Enter a Description
"CCAC Email" is suggested - Tap the Sign In button
- Choose to Add another email account or Maybe Later
- Your email will begin to download
Android
Screenshots were taken on Android 9.0
- Open the Play Store
- Search "Microsoft Outlook"
- Tap the Install button
- Open the App
- Enter your CCAC email address
- Click the Continue button
- Enter your Password
- Enter a Description
"CCAC Email" is suggested - Tap the Sign In button
- Choose to Add another email account or Maybe Later
- Your email will begin to download
Don't forget your email signature!
Email Signature
Signature Template
Name
Title
Department
Community College of Allegheny County
800 Allegheny Avenue
Pittsburgh, PA 15XXX
Ph: XXX.XXX.XXXX
From Outlook
- Open Outlook
- Click the New Email button
- Click the Signature button
- Choose Signatures...
- Click the New button
- Create a Name for this signature
- Click the Ok button
- Paste the content in the Edit signature field
- Click the Save button
- Choose when to default it
- Click the Ok button
- The next time you create a new email, your signature will be present
Browser / OWA
- Go to https://outlook.ccac.edu/
- Click on the Gear button
- Choose Options
- Go to Email Signature
Mail> Layout> Email Signature - Paste the content into the Email Signature field
- Choose when to show your signature
- Click Save
Add a profile picture
Adding a profile picture
- Open Outlook from your computer
- Click File tab
- Click Info
- Click Change under the profile picture
- A webpage will open
You may need to log into - Logging into MyCCAC - Click the Upload photo link
- Locate the photo from the computer
- Click the Save button
For Zoom
- From we web browser, go to https://ccac.zoom.us/
- Click the Sign in button
- You may need to sign in - Logging into MyCCAC
- Go to the top right, click on the profile image
- Click on your name
- Click on the profile picture
- Upload the photo from your device
- You can crop the photo by dragging the blue line corners
- You can crop the photo by dragging the blue line corners
- Once you make the changes, click the Save button
Setting up your Voicemail
Office Desk Phone
- Press the Messages Key
- You will be prompted to enter your PIN, 1234 and then #
- You will be asked to record your name, greeting, and to change your PIN
- Your greeting and PIN number are now setup
Off Campus
- Dial your 10 digit office number
- Press * when you hear your voicemail message begin to play
- Enter your 4 digit extension
- You will be prompted to enter your PIN, 1234 and then #
- You will be asked to record your name, greeting, and to change your PIN
- Your greeting and PIN number are now setup
Check your information in CCAC Self-Service
- From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile
- Log in using your CCAC username and password - Logging into MyCCAC
- Locate what you want to add, change or remove
Personal Identity
- Click on the button Edit Personal Identity
Enter Chosen Name
- Enter your chosen name in the chosen first name field
- Click the Save button
Choose your Pronoun
- Enter your preferred pronoun from the Preferred Pronoun drop-down menu
- Click the Save button
Choose your Gender
- Enter your gender from the Gender Identity drop-down menu
- Click the Save button
Address
- Scroll down to the Address section
Confirming your Address
- Ensure all the information is up to date
- If it is not, follow the directions below to update your information
- Click the Confirm button
- A notification will appear, and the confirmation date will be updates as well
Edit an Address
- Click on the pencil icon
- Make the changes to your address
- Click the Update Address button
Email Address
- Scroll down to the Email Address section
Confirming your Email Address
- Ensure all the information is up to date
- If it is not, follow the directions below to update your information
- Click the Confirm button
- A notification will appear, and the confirmation date will be updates as well
Add an Email Address
- Click the Add New Email button
- Enter the email address
- Click the Add Email button
Edit Email Address
- Click the pencil icon to the email address you want to edit
- Update the email address information
- Click the Update Email button
Remove Email Address
- Click the X icon for the email address you want to remove
- Click the Accept button
Phone Number
- Scroll down to the Phone Number section
Confirming your Phone Number
- Ensure all the information is up to date
- If it is not, follow the directions below to update your information
- Click the Confirm button
- A notification will appear, and the confirmation date will be updates as well
Add a Phone Number
- Click the Add New Phone button
- Enter the phone information
- Click the Add Phone button
Edit a Phone Number
- Click the pencil icon to the phone number you want to edit
- Update the phone information
- Click the Update Phone button
Remove a Phone Number
- Click the X icon to the phone number you want to remove
- Click the Accept button
Applications to Check and Setup
Global Protect
(VPN) (CCAC Laptop Users)
Windows
- Locate the GlobalProtect icon in the system tray

- Click on the globe and a window will appear

- Click the Connect button
- VPN Connection will initiate
- This should open our SSO Login Screen
- Log in using your CCAC Username and Password
- Authenticate using the Two-Factor Authentication
- You are now connected to CCAC's Network through VPN
Global Protect
(VPN) (Optional for Desktop Users)
Windows
- Go to: https://remote.ccac.edu
- Sign in with your CCAC Username and Password
- Authenticate using the Two-Factor Authentication (Duo Mobile)
- Choose your download installer
- Navigate through the installation wizard, clicking the Next button
- Click Close at the Installation Complete Screen
- Open the GlobalProtect software
- Enter the Portal address: remote.ccac.edu
- Click the Ok Button
- CCAC’s Single Sign-On window will appear
- Enter CCAC Username and Password
- You will see a shield once the VPN is connected
Mac
- Go to: https://remote.ccac.edu
- Sign in with your CCAC Username and Password
- Authenticate using the Two-Factor Authentication (Duo Mobile)
- Choose your download installer
- Depending on the browser used, your download will file will appear
- If asked, click Allow to download
- If asked, click Allow to download
- Once the download complete, open the installer file
- At the GlobalProtect installation screen, click Continue
- Leave the Destination as your hard drive, and then click continue
- Check the box for GlobalProtect Install, then click Continue
- Click Install
- Once the software installs, click Close
- Go into System Preferences
- Under the Security and Privacy tab, click Allow
- You may not need to allow depending on your version of Mac OS or your security settings
- Navigate to Launchpad
- Locate the GlobalProtect Application
- You may be asked to enter the portal address: remote.ccac.edu
- Click Connect
- Sign on using your CCAC Username and Password and then click Sign In
- Once logged in, you will get a popup that you are connected
Zoom
Browser
- Go to https://ccac.zoom.us/
- Choose the Sign in button
- Enter your CCAC Username and Password
- Click the Sign In button
Zoom Application (Computer/Laptop)
- Download the Zoom Application https://zoom.us/download
- Install Zoom
- Choose the Sign In button
- Choose the Sign In with SSO
- Type "CCAC" in the company domain field, click the Continue button
- A browser window will open
- Enter your CCAC Username and Password
- Click the Sign In button
Smartphone App
- Go to your App Store
- Search "Zoom"
- Install the App
- Open the App
- Choose Sign In option
- Choose SSO Option
- Type "CCAC" in the company domain field, click the Go button
- Enter your CCAC Username and Password
- Click the Sign In button
Colleague
(You may not use this in your department)
If you do not have Colleague access, ask your supervisor to request it from the ServiceDesk. Specifying whose profile to mirror access.
Why you would use this process:
- To access records/data in colleague
Directions
- From a web browser, go to https://colleague.ccac.edu
- Enter your CCAC username and password
- Click the Log In button
- You will be taken to the Colleague main screen
Alternative Ways - Desktop Icon
- From your desktop, locate the
icon
- Enter your CCAC username and password
- Click the Log In button
- You will be taken to the Colleague main screen
Complete your IT training in the Learning Communities
- From a web browser, go to https://ccac.csod.com/samldefault.aspx?ouid=2
- Enter your CCAC Username and password
- Click the Sign in button
- You will be taken to the Learning Communities home page
- Once logged into the Learning Communities, locate the Action Items section on the homepage.
- Click on the title of the action item to open it
Add a Network Printer to your computer
Print Server List
- Click on the file folder
on taskbar to open the file explore
- A window will open
- Click into the address bar
- Type one of the locations from the Printer Server List above
- Click the arrow in the address bar
- Locate the printer from the listed network printer
- Double click on the printer you want to add
- A printer install will begin
- Once installed the printer queue will appear
Setting your default printer
- Click the search
- Begin typing Printer & Scanner
- Click Open
- Click the printer you want to be the default printer
- Click the Manage button
- From the pop-out, choose the Set as default button
Alternate Solution - From the Start Button
- Click the Start
button on the task bar
- Click the Settings
- Click Devices
- Click Printer & Scanner
- Click the printer you want to be the default printer
- Click the Manage button
- From the pop-out, choose the Set as default button
Need some assistance?
Contact our ServiceDesk! https://ccac.link/its-help