Welcome!
We are glad to have you on the team! Below are five pieces of information that we think will be helpful for you on your first day or two using the technology that is provided to you by CCAC's IT department. On the right-hand side, is also a table of contents to help you quickly navigate to information you may need.



Turn on your computer

CCAC Desktop

  1. On the back of the computer monitor, will be the computer
  2. Press the button on the top of the computer, this is the power button
  3. The power button will turn white when powered on


CCAC Laptop

  1. With the laptop open, locate the power button
  2. Press the power button for 2 seconds
  3. The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up

Connecting to the Docking Station

Warning

If this is the first time using the docking station you will need to approve it, click here for directions


Laptop is Off

  1. Plug the docking station cable into the laptop
  2. Press the power button on the docking station
  3. The laptop will turn on (this may take up to 20 seconds)


Video

 


Laptop is On

  1. Plug the docking station cable into the laptop
  2. The laptop will begin to recognize the devices attached to the docking station (this may take up to 10 seconds)
 



Change what happens when you close your Laptop Lid

  1. From the taskbar locate the magnifying glass
  2. Type Change what closing the lid does in the Type here to search field
  3. Choose the Open option
  4. In the Plugged in column and the When I close the lid row, click the drop-down menu
  5. Choose Do Nothing
  6. Click the Save Changes button





Logging in and Updating your Password

When you log into your computer for the first time, you will be prompted to update your password. You should have received your temporary password from Human Resources or your Supervisor. Below is a list of criteria to help you setup your new password. 

Password Information

  • Password will need changed: every 180 days
  • Account lockout: 5 authentication failures within 30 seconds results in account lock out for 10 minutes
  • You will not be able to change your password less than 2 days since you last changed it
  • At least 15 characters
  • Password must contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (for example: !, $, #, %)
      • Cannot include a period (.), space ( ), comma (,), or less than or greater than brackets (< or >)
      • Cannot include any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase.  This includes Unicode characters from the Asian languages
  • Cannot reuse the last 10 passwords
  • Password must not contain your account name or parts of your full name that exceed two consecutive characters



ITS Suggestion - Use a Passphrase!

A passphrase contains symbols and numbers to replace certain letters and can be a complete or incomplete phrase and can also contain spaces. The length and complexity of the passphrase make your account more secure resulting in less required password resets. The more characters your passphrase has, the stronger it is. To make your passphrase strong by replacing letters with numbers or symbols, such as replacing the letter ‘a’ with the ‘@’ symbol or the letter ‘o’ with the number zero.

Examples:

  • It was a bright cold day in April  -  Itw@s@brightcoldd@yin4
  • The key to faking out the parents is the clammy hands  -  Th3k3ytof@kingoutthep@rentsisthecl@mmyh@nds
  • In the town where I was born  -  Inth3t0wnwh3r3Iw@sb0rn
  • I would like to run 5 miles a week  -  !wouldl!k3torun5m!lesaweek


Setup your Email

Windows Computer

CCAC Device

  1. Open the Outlook Application
  2. Make sure your CCAC email is correct
  3. Click the Connect button
  4. Chose Exchange
  5. Uncheck Set up Outlook Mobile on my phone, too
  6. Click the OK button
  7. Your email will begin to load



Mac Computer

Information Coming Soon

Browser / OWA

When to use this option

  • If you are at home/ public area
  • On a CCAC Classroom/Lab computer
  1. Navigate to https://outlook.ccac.edu/
  2. Log in using your CCAC Username and Password
  3. Click the Sign In button
  4. If it is your first time accessing it, you may need to choose your time zone: Eastern Standard Time
  5. Your inbox will load

 

iPhone / iPad

Screenshots were taken on iOS 14.0

  1. Open the App Store
  2. Search "Microsoft Outlook"
  3. Tap the Get button
  4. Open the App
  5. Enter your CCAC email address
  6. Click the Add Account button
  7. Enter your Password
  8. Enter a Description
    "CCAC Email" is suggested
  9. Tap the Sign In button
  10. Choose to Add another email account or Maybe Later 
  11. Your email will begin to download
 

Android 

Screenshots were taken on Android 9.0

  1. Open the Play Store
  2. Search "Microsoft Outlook"
  3. Tap the Install button
  4. Open the App
  5. Enter your CCAC email address
  6. Click the Continue button
  7. Enter your Password
  8. Enter a Description
    "CCAC Email" is suggested
  9. Tap the Sign In button
  10. Choose to Add another email account or Maybe Later 
  11. Your email will begin to download



 




Don't forget your email signature!

Email Signature

Signature Template

Name

Title

 

Department

Community College of Allegheny County

800 Allegheny Avenue

Pittsburgh, PA 15XXX

Ph: XXX.XXX.XXXX

ccac.edu

 

 


From Outlook

  1. Open Outlook
  2. Click the New Email button
  3. Click the Signature button
  4. Choose Signatures...
  5. Click the New button
  6. Create a Name for this signature
  7. Click the Ok button
  8. Paste the content in the Edit signature field
  9. Click the Save button
  10. Choose when to default it
  11. Click the Ok button
  12. The next time you create a new email, your signature will be present

Browser / OWA

  1. Go to https://outlook.ccac.edu/
  2. Click on the Gear button
  3. Choose Options
  4. Go to Email Signature
    Mail> Layout> Email Signature
  5. Paste the content into the Email Signature field
  6. Choose when to show your signature
  7. Click Save




Setting up your Voicemail

Voicemail Password Criteria

  • Must be 5 or more digits long
  • Cannot be a numerical patter for example: 5678 or 5555
  • Cannot be your PIN number cannot be 2580
  • Cannot be something you used in the past
If you get invalid PIN number when resetting, try a different combination


Office Desk Phone

  1. Press the Messages Key
  2. You will be prompted to enter your PIN, 1234 and then #
  3. You will be asked to record your name, greeting, and to change your PIN
  4. Your greeting and PIN number are now setup

Off Campus

  1. Dial your 10 digit office number
  2. Press * when you hear your voicemail message begin to play
  3. Enter your 4 digit extension
  4. You will be prompted to enter your PIN, 1234 and then #
  5. You will be asked to record your name, greeting, and to change your PIN
  6. Your greeting and PIN number are now setup





Check your information in CCAC Self-Service

Note

To receive text message notifications, you must have a cell phone number in the Cellular Phone field.


  1. From a web browser, go to https://selfservice.ccac.edu/Student/UserProfile
  2. Log in using your CCAC username and password - Logging into MyCCAC‍ 
  3. Locate what you want to add, change or remove


Personal Identity

  1. Click on the button Edit Personal Identity


Enter Chosen Name

Delete

Note

You can only change your First Name. 

  1. Enter your chosen name in the chosen first name field
  2. Click the Save button
Delete

Choose your Pronoun

  1. Enter your preferred pronoun from the Preferred Pronoun drop-down menu
  2. Click the Save button
Delete

Choose your Gender

  1. Enter your gender from the Gender Identity drop-down menu
  2. Click the Save button
Delete


Delete

Address

  1. Scroll down to the Address section

Confirming your Address

Delete

Note

You must confirm your information every 180 days.

  1. Ensure all the information is up to date
    1. If it is not, follow the directions below to update your information
  2. Click the Confirm button
  3. A notification will appear, and the confirmation date will be updates as well 
Delete

Edit an Address

  1. Click on the pencil icon
  2. Make the changes to your address
  3. Click the Update Address button
Delete


Delete

Email Address

  1. Scroll down to the Email Address section


Confirming your Email Address

Delete

Note

You must confirm your information every 180 days.

  1. Ensure all the information is up to date
    1. If it is not, follow the directions below to update your information
  2. Click the Confirm button
  3. A notification will appear, and the confirmation date will be updates as well 
Delete

Add an Email Address

Delete

NOTE

You can only have 2email addresses listed.
1 your CCAC email and another Emal address, personal/work

  1. Click the Add New Email button
  2. Enter the email address
  3. Click the Add Email button
Delete

Edit Email Address

  1. Click the pencil icon to the email address you want to edit
  2. Update the email address information
  3. Click the Update Email button
Delete

Remove Email Address

  1. Click the X icon for the email address you want to remove
  2. Click the Accept button
Delete


Delete

Phone Number

  1. Scroll down to the Phone Number section

Confirming your Phone Number

Delete

Note

You must confirm your information every 180 days.

  1. Ensure all the information is up to date
    1. If it is not, follow the directions below to update your information
  2. Click the Confirm button
  3. A notification will appear, and the confirmation date will be updates as well 
Delete

Delete

Note

If updating your cell phone number, choose the option "Cellular Phone"


Add a Phone Number

  1. Click the Add New Phone button
  2. Enter the phone information
  3. Click the Add Phone button
Delete

Edit a Phone Number

  1. Click the pencil icon to the phone number you want to edit
  2. Update the phone information
  3. Click the Update Phone button
     
Delete

Remove a Phone Number

  1. Click the X icon to the phone number you want to remove
  2. Click the Accept button
     
Delete


Delete




Applications to Check and Setup

Global Protect (VPN) (CCAC Laptop Users)

Before you begin

Info

This article should be used AFTER you have installed and setup the VPN software for the first time. Click here if you still need to do this.

If you are using a CCAC Laptop, GlobalProtect is already installed. 


Windows

  1. Locate the GlobalProtect icon in the system tray. 
  2. Click on the globe and a window will appear
  3. Click the Connect button
  4. Log in using your CCAC Username and Password
  5. Authenticate using the Two-Factor Authentication
  6. You are now connected to CCAC's Network through VPN


Ensure you are connected

You can always click on the GlobalProtect icon in the System tray to see if you are still connected.

 




Global Protect (VPN) (Optional for Desktop Users)

Before you being

CCAC Devices

Already have VPN installed on them - Connecting to the VPN using GlobalProtect


Windows

  1. Go to: https://remote.ccac.edu
  2. Sign in with your CCAC Username and Password
  3. Authenticate using the Two-Factor Authentication (Duo Mobile)
  4. Choose your download installer
  5. Navigate through the installation wizard, clicking the Next button
  6. Click Close at the Installation Complete Screen
  7. Open the GlobalProtect software
  8. Enter the Portal address: remote.ccac.edu
  9. Click the Ok Button 
  10. CCAC’s Single Sign-On window will appear
  11. Enter CCAC Username and Password
  12. You will see a shield once the VPN is connected
 

Mac

  1. Go to: https://remote.ccac.edu
  2. Sign in with your CCAC Username and Password
  3. Authenticate using the Two-Factor Authentication (Duo Mobile)
  4. Choose your download installer
  5. Depending on the browser used, your download will file will appear
    1. If asked, click Allow to download
  6. Once the download complete, open the installer file
  7. At the GlobalProtect installation screen, click Continue
  8. Leave the Destination as your hard drive, and then click continue
  9. Check the box for GlobalProtect Install, then click Continue
  10. Click Install
  11. Once the software installs, click Close
  12. Go into System Preferences
  13. Under the Security and Privacy tab, click Allow
    1. You may not need to allow depending on your version of Mac OS or your security settings
  14. Navigate to Launchpad
  15. Locate the GlobalProtect Application
  16. You may be asked to enter the portal address: remote.ccac.edu
  17. Click Connect
  18. Sign on using your CCAC Username and Password and then click Sign In
  19. Once logged in, you will get a popup that you are connected
 




Zoom

Before you begin


Browser

  1. Go to https://ccac.zoom.us/
  2. Choose the Sign in button
  3. Enter your CCAC Username and Password
  4. Click the Sign In button
 

Zoom Application (Computer/Laptop)

  1. Download the Zoom Application https://zoom.us/download
  2. Install Zoom
  3. Choose the Sign In button
  4. Choose the Sign In with SSO
  5. Type "CCAC" in the company domain field, click the Continue button
  6. A browser window will open
  7. Enter your CCAC Username and Password
  8. Click the Sign In button
 

Smartphone App

Example Information

This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device

  1. Go to your App Store
  2. Search "Zoom"
  3. Install the App
  4. Open the App
  5. Choose Sign In option
  6. Choose SSO Option
  7. Type "CCAC" in the company domain field, click the Go button
  8. Enter your CCAC Username and Password
  9. Click the Sign In button
 


 
Other helpful Zoom articles 

Jabber

Delete

Headset    

While you are not required to use a headset, they are helpful to hear the calls. Requesting a Headset‍ 


Desktop/Laptop

  1. Open the Jabber application 
  2. Click the Sign In button
  3. Enter your CCAC Username and Password
  4. Click the Sign In button
 


Don't forget to set your headset as a priority device for Jabber calls.

  1. Click on the Gear Icon
  2. Click Settings
  3. Choose Audio
  4. Click Advanced > >
    You may need to scroll down to see this option
  5.  Click on the device you want to be prioritized
  6. Click the up or down arrow buttons
    The device at the top of the list is the HIGHEST priority.
  7. Click the Ok button 



Other helpful Jabber articles

Colleague   (You may not use this in your department)

If you do not have Colleague access, ask your supervisor to request it from the ServiceDesk. Specifying whose profile to mirror access. 

Why you would use this process:

  • To access records/data in colleague 


Directions

  1. From a web browser, go to https://colleague.ccac.edu
  2. Enter your CCAC username and password
  3. Click the Log In button
  4. You will be taken to the Colleague main screen


Alternative Ways - Desktop Icon

  1. From your desktop, locate the  icon
  2. Enter your CCAC username and password
  3. Click the Log In button
  4. You will be taken to the Colleague main screen






Complete your IT training in the Learning Communities

  1. From a web browser, go to https://ccac.csod.com/samldefault.aspx?ouid=2
  2. Enter your CCAC Username and password
  3. Click the Sign in button
  4. You will be taken to the Learning Communities home page


  1. Once logged into the Learning Communities, locate the Action Items section on the homepage.
  2. Click on the title of the action item to open it




Add a Network Printer to your computer

Note

You can print to another campus printer while not being on that campus. 


Print Server List

  • Allegheny Campus: \\al-prt01
  • Boyce Campus: \\bo-prt01
  • Braddock Hills Center: \\bc-prt01
  • Homewood-Brushton: \\hb-prt01
  • North Campus: \\no-prt01
  • Office of College Services: \\co-fp01
  • South Campus: \\so-prt01
  • Washington Crown Center: \\wc-prt01
  • West Hills Center: \\wh-prt01
  1. Click on the file folder  on taskbar to open the file explore
  2. A window will open
  3. Click into the address bar
  4. Type one of the locations from the Printer Server List above
  5. Click the arrow in the address bar
  6. Locate the printer from the listed network printer
  7. Double click on the printer you want to add
  8. A printer install will begin
  9. Once installed the printer queue will appear



Setting your default printer

  1. Click the search
  2. Begin typing Printer & Scanner
  3. Click Open
  4. Click the printer you want to be the default printer
  5. Click the Manage button 
  6. From the pop-out, choose the Set as default button




Alternate Solution - From the Start Button

  1. Click the Start  button on the task bar
  2. Click the Settings
  3. Click Devices
  4. Click Printer & Scanner
  5. Click the printer you want to be the default printer
  6. Click the Manage button 
  7. From the pop-out, choose the Set as default button







Need some assistance?

Contact our ServiceDesk! https://ccac.link/its-help