CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!



Welcome!
We are glad to have you on the team! Below is five pieces of information that we think will be helpful for you on your first day or two using the technology that is provided to you by CCAC's IT department. On the left-hand side, is also a table of contents to help you quickly navigate to information you may need. 



Turn on your computer

Desktop Computer

  1. On the back of the computer monitor, will be the computer
  2. Press the button on the top of the computer, this is the power button
  3. The power button will turn white when powered on


Laptop and Docking Station

  1. With the laptop open, locate the power button
  2. Press the power button for 2 seconds
  3. The power button will become white, the Windows logo will appear on the screen and the laptop will begin to start up


Connecting your docking station to your laptop


What you need to know before beginning

On the Left-hand side of your laptop there will be a slot to plug the docking cable into the laptop. There is a lightning bolt ⚡ symbol beside the slot.

  1. With the laptop open, take the docking station cable and plug it into the laptop 
  2. An "Approve Thunderbolt Device" window will appear on the screen
  3. Expand the dropdown and choose "Always Connect
  4. Click the Ok button 
  5. After 15 seconds the dock will begin to connect the devices to your laptop, such as the monitor, mouse and keyboard 
  6. You can then close your laptop lid




Logging in and Updating your Password

When you log into your computer for the first time, you will be prompted to update your password. You should have received your temporary password from Human Resources or your Supervisor. Below is a list of criteria to help you setup your new password. 

Password Information

  • Password will need changed: every 180 days
  • Account lockout: 5 authentication failures within 30 seconds results in account lock out for 10 minutes
  • You will not be able to change your password less than 2 days since you last changed it
  • At least 15 characters
  • Password must contain characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (for example: !, $, #, %)
      • Cannot include a period (.), space ( ), comma (,), or less than or greater than brackets (< or >)
      • Cannot include any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase.  This includes Unicode characters from the Asian languages
  • Cannot reuse the last 10 passwords
  • Password must not contain your account name or parts of your full name that exceed two consecutive characters



ITS Suggestion - Use a Passphrase!

A passphrase contains symbols and numbers to replace certain letters and can be a complete or incomplete phrase and can also contain spaces. The length and complexity of the passphrase make your account more secure resulting in less required password resets. The more characters your passphrase has, the stronger it is. To make your passphrase strong by replacing letters with numbers or symbols, such as replacing the letter ‘a’ with the ‘@’ symbol or the letter ‘o’ with the number zero.

Examples:

  • It was a bright cold day in April  -  Itw@s@brightcoldd@yin4
  • The key to faking out the parents is the clammy hands  -  Th3k3ytof@kingoutthep@rentsisthecl@mmyh@nds
  • In the town where I was born  -  Inth3t0wnwh3r3Iw@sb0rn
  • I would like to run 5 miles a week  -  !wouldl!k3torun5m!lesaweek


Signing your Agreement in the Learning Communities

Depending on your role at the college, you may be assigned VPN training and also a Laptop agreement. These will both be found in the Action Items in the Learning Communities. 

  1. From a web browser, go to https://ccac.csod.com/samldefault.aspx?ouid=2
  2. Enter your CCAC Username and password
  3. Click the Sign in button
  4. You will be taken to the Learning Communities home page

  1. Once logged into the Learning Communities, locate the Action Items section on the homepage.
  2. Click on the title of the action item to open it


Setup your Email

Windows Computer

CCAC Device

  1. Open the Outlook Application
  2. Make sure your CCAC email is correct
  3. Click the Connect button
  4. Chose Exchange
  5. Uncheck Set up Outlook Mobile on my phone, too
  6. Click the OK button
  7. Your email will begin to load



Mac Computer

Information Coming Soon

Browser / OWA

When to use this option

  • If you are at home/ public area
  • On a CCAC Classroom/Lab computer
  1. Navigate to https://outlook.ccac.edu/
  2. Log in using your CCAC Username and Password
  3. If it is your first time accessing it, you may need to choose your time zone: Eastern Standard Time

 

iPhone / iPad

Screenshots were taken on iOS 14.0

  1. Open the App Store
  2. Search "Microsoft Outlook"
  3. Tap the Get button
  4. Open the App
  5. Enter your CCAC email address
  6. Click the Add Account button
  7. Enter your Password
  8. Enter a Description
    "CCAC Email" is suggested
  9. Tap the Sign In button
  10. Choose to Add another email account or Maybe Later 
  11. Your email will begin to download
 

Android 

Screenshots were taken on iOS 14.0

  1. Open the Play Store
  2. Search "Microsoft Outlook"



 




Email Signature

Signature Template

Name

Title

 

Department

Community College of Allegheny County

800 Allegheny Avenue

Pittsburgh, PA 15XXX

Ph: XXX.XXX.XXXX

ccac.edu

 

 


From Outlook

  1. Open Outlook
  2. Click the New Email button
  3. Click the Signature button
  4. Choose Signatures...
  5. Click the New button
  6. Create a Name for this signature
  7. Click the Ok button
  8. Paste the content in the Edit signature field
  9. Click the Save button
  10. Choose when to default it
  11. Click the Ok button
  12. The next time you create a new email, your signature will be present

Browser / OWA

  1. Go to https://outlook.ccac.edu/
  2. Click on the Gear button
  3. Choose Options
  4. Go to Email Signature
    Mail> Layout> Email Signature
  5. Paste the content into the Email Signature field
  6. Choose when to show your signature
  7. Click Save





Setting up your Voicemail

Voicemail Password Criteria

  • Must be 5 or more digits long
  • Cannot be a numerical patter for example: 5678 or 5555
  • Cannot be your PIN number cannot be 2580
  • Cannot be something you used in the past
If you get invalid PIN number when resetting, try a different combination


Office Desk Phone

  1. Press the Messages Key
  2. You will be prompted to enter your PIN, 1234 and then #
  3. You will be asked to record your name, greeting, and to change your PIN
  4. Your greeting and PIN number are now setup

Off Campus

  1. Dial your 10 digit office number
  2. Press * when you hear your voicemail message begin to play
  3. Enter your 4 digit extension
  4. You will be prompted to enter your PIN, 1234 and then #
  5. You will be asked to record your name, greeting, and to change your PIN
  6. Your greeting and PIN number are now setup




Checking your Global Protect for VPN access

CCAC Laptop User


NOTE

You will not be able to check your VPN until day two. VPN access is only turned on AFTER your sign your agreement and the database updates overnight. 


You will need to have Duo Mobile installed on your smartphone and activated before you can log into the VPN.

Before you begin


Smartphone

  1. Open the Duo Security Enrollment email
    It is easier to setup from a larger screen, such as a Desktop, Laptop or large screen tablet.
  2. Click the activation link.
  3. A webpage will open, click Start setup button to begin enrolling your device
  4. Select the type of device you’d like to enroll and click Continue button 
  5. Select your country from the drop-down list and enter your phone number. Use the number of your cell phone that you will have with you when you’re logging in.  Then, double-check that you entered it correctly, check the box, and click the Continue button
  6. Choose your device’s operating system and click the Continue button.
  7. In your smartphone app store, search for “Duo Mobile” 
  8. Follow the platform-specific instructions on the screen to install Duo Mobile 
  9. After installing the app, return to the enrollment window and click I have Duo Mobile installed button
  10. On your iPhone, Android, or Windows Phone, activate Duo Mobile by scanning the barcode with the app’s built-in scanner. If the barcode is scanned correctly, click the Continue button 
    1. Follow the platform specific instructions for your device for scanning the barcode. 
    2. If you cannot scan the barcode, have an activation link emailed to you and follow the prompts
  11. Enabling automatic push requests by selecting Automatically send this device a Duo Push
    1. With one of the automatic options enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone
  12. Your device is now ready for Duo use!


Smart Watch

If you own a smart watch and the feature is available, you can configure Duo Mobile to push notifications to your watch. You will simply tap Approve on your wearable device. 



Info

This article should be used AFTER you have installed and setup the VPN software for the first time. Click here if you still need to do this.

If you are using a CCAC Laptop, GlobalProtect is already installed. 


Windows

  1. Locate the GlobalProtect icon in the system tray. 
  2. Click on the globe and a window will appear
  3. Click the Connect button
  4. Log in using your CCAC Username and Password
  5. Authenticate using the Two-Factor Authentication
  6. You are now connected to CCAC's Network through VPN


Ensure you are connected

You can always click on the GlobalProtect icon in the System tray to see if you are still connected.

 




CCAC Desktop User


You will need to have Duo Mobile installed on your smartphone and activated before you can log into the VPN.

Before you begin


Smartphone

  1. Open the Duo Security Enrollment email
    It is easier to setup from a larger screen, such as a Desktop, Laptop or large screen tablet.
  2. Click the activation link.
  3. A webpage will open, click Start setup button to begin enrolling your device
  4. Select the type of device you’d like to enroll and click Continue button 
  5. Select your country from the drop-down list and enter your phone number. Use the number of your cell phone that you will have with you when you’re logging in.  Then, double-check that you entered it correctly, check the box, and click the Continue button
  6. Choose your device’s operating system and click the Continue button.
  7. In your smartphone app store, search for “Duo Mobile” 
  8. Follow the platform-specific instructions on the screen to install Duo Mobile 
  9. After installing the app, return to the enrollment window and click I have Duo Mobile installed button
  10. On your iPhone, Android, or Windows Phone, activate Duo Mobile by scanning the barcode with the app’s built-in scanner. If the barcode is scanned correctly, click the Continue button 
    1. Follow the platform specific instructions for your device for scanning the barcode. 
    2. If you cannot scan the barcode, have an activation link emailed to you and follow the prompts
  11. Enabling automatic push requests by selecting Automatically send this device a Duo Push
    1. With one of the automatic options enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone
  12. Your device is now ready for Duo use!


Smart Watch

If you own a smart watch and the feature is available, you can configure Duo Mobile to push notifications to your watch. You will simply tap Approve on your wearable device. 


CCAC Devices

Already have VPN installed on them - Connecting to the VPN using GlobalProtect


Windows

  1. Go to: https://remote.ccac.edu
  2. Sign in with your CCAC Username and Password
  3. Authenticate using the Two-Factor Authentication (Duo Mobile)
  4. Choose your download installer
  5. Navigate through the installation wizard, clicking the Next button
  6. Click Close at the Installation Complete Screen
  7. Open the GlobalProtect software
  8. Enter the Portal address: remote.ccac.edu
  9. Click the Ok Button 
  10. CCAC’s Single Sign-On window will appear
  11. Enter CCAC Username and Password
  12. You will see a shield once the VPN is connected
 

Mac

  1. Go to: https://remote.ccac.edu
  2. Sign in with your CCAC Username and Password
  3. Authenticate using the Two-Factor Authentication (Duo Mobile)
  4. Choose your download installer
  5. Depending on the browser used, your download will file will appear
    1. If asked, click Allow to download
  6. Once the download complete, open the installer file
  7. At the GlobalProtect installation screen, click Continue
  8. Leave the Destination as your hard drive, and then click continue
  9. Check the box for GlobalProtect Install, then click Continue
  10. Click Install
  11. Once the software installs, click Close
  12. Go into System Preferences
  13. Under the Security and Privacy tab, click Allow
    1. You may not need to allow depending on your version of Mac OS or your security settings
  14. Navigate to Launchpad
  15. Locate the GlobalProtect Application
  16. You may be asked to enter the portal address: remote.ccac.edu
  17. Click Connect
  18. Sign on using your CCAC Username and Password and then click Sign In
  19. Once logged in, you will get a popup that you are connected
 







Applications to Check and Setup

Zoom

Before you begin


Browser

  1. Go to https://ccac.zoom.us/
  2. Choose the Sign in button
  3. Enter your CCAC Username and Password
  4. Click the Sign In button
 

Zoom Application (Computer/Laptop)

  1. Download the Zoom Application https://zoom.us/download
  2. Install Zoom
  3. Choose the Sign In button
  4. Choose the Sign In with SSO
  5. Type "CCAC" in the company domain field, click the Continue button
  6. A browser window will open
  7. Enter your CCAC Username and Password
  8. Click the Sign In button
 

Smartphone App

Example Information

This example was done on an iOS/Apple Device. However, the directions will be similar to an Android or other device

  1. Go to your App Store
  2. Search "Zoom"
  3. Install the App
  4. Open the App
  5. Choose Sign In option
  6. Choose SSO Option
  7. Type "CCAC" in the company domain field, click the Go button
  8. Enter your CCAC Username and Password
  9. Click the Sign In button
 



Jabber

Desktop/Laptop

  1. Open the Jabber application 
  2. Click the Sign In button
  3. Enter your CCAC Username and Password
  4. Click the Sign In button
 




Need some assistance?

Contact our ServiceDesk! https://ccac.link/its-help 

Was this article helpful?