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CCAC Supportal
CCAC Supportal
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CCAC Supportal will allow you to view any open, pending, resolved, or closed tickets associated with requests or incidents you have submitted.  If you are experiencing an issue you may have had in the past, viewing your Resolved or Closed ticket history may offer you a quick solution.

  1. To visit the CCAC Supportal please click the direct link on MyCCAC or visit https://ccac.freshservice.com/support/home
  2. Click Login
  3. Click Sign in with SSO
  4. Enter your NetID username and password
  5. Click Sign in
  6. Scroll to the bottom of the Supportal home page
  7. Click on View all
  8. Your view will default to any Open or Pending tickets you have
  9. To change your ticket history view, Click the dropdown arrow and make a selection
  10. Select Resolved or Closed to find solutions to issues you may have submitted in the past
  11. Click on the ticket title
  12. Scroll down to the Resolution Notes