CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

On Campus and Logged into a CCAC Computer

  1. Press CTRL+ALT+DELETE on your computer's keyboard
  2. select “Change a Password
  3. Enter your Old/Current Password in the field
  4. Enter your New Password in the field
  5. Confirm your New Password in the field
  6. Click the arrow in the “Confirm Password” field

Off Campus using the NetID Website

  1. Go to
  2. Click the Next button
  3. Enter the Security Verification letters, then click the Next button
  4. Enter your Student ID Number, then click the Next button
  5. Enter your Last Name, then click the Next button
  6. Choose the option Change Password, click the Next button
  7. Enter your Username and Password in the fields, then click the Next button
  8. Enter your New Password and retype the New Password, click the Finish button.

Through the ServiceDesk

Call the ServiceDesk - 412.237.8700
Please have your Student number ready when you call

Once you receive your temporary password, you will need to follow the directions from this article if you are On Campus or Off Campus. 

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