Before you begin

  • You will need to download the Duo Mobile app to your Smartphone - Downloading Duo Mobile - Community College of Allegheny County
  • Check your CCAC email for a Duo Security Enrollment email
    • If you did not receive the email, contact the ITS ServiceDesk
  • It is easier to setup Duo from a larger screen, such as a Desktop, Laptop or large screen tablet.

  1. Open the Duo Security Enrollment email
  2. Click the activation link.
  3. A webpage will open, click Start setup button to begin enrolling your device
  4. Select the type of device you’d like to enroll and click Continue button 
  5. Select your country from the drop-down list and enter your phone number. Use the number of your cell phone that you will have with you when you’re logging in.  Then, double-check that you entered it correctly, check the box, and click the Continue button
  6. Choose your device’s operating system and click the Continue button. 
  7. After installing the app, return to the enrollment window and click I have Duo Mobile installed button
  8. On your iPhone, Android, or Windows Phone, activate Duo Mobile by scanning the barcode with the app’s built-in scanner. If the barcode is scanned correctly, click the Continue button 
    1. Follow the platform specific instructions for your device for scanning the barcode. 
    2. If you cannot scan the barcode, have an activation link emailed to you and follow the prompts
  9. Enabling automatic push requests by selecting Automatically send this device a Duo Push
    • With one of the automatic options enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone
  10. Your device is now ready for Duo use!