CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

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Before you begin


Smartphone

  1. Open the Duo Security Enrollment email
    It is easier to setup from a larger screen, such as a Desktop, Laptop or large screen tablet.
  2. Click the activation link.
  3. A webpage will open, click Start setup button to begin enrolling your device
  4. Select the type of device you’d like to enroll and click Continue button 
  5. Select your country from the drop-down list and enter your phone number. Use the number of your cell phone that you will have with you when you’re logging in.  Then, double-check that you entered it correctly, check the box, and click the Continue button
  6. Choose your device’s operating system and click the Continue button.
  7. In your smartphone app store, search for “Duo Mobile” 
  8. Follow the platform-specific instructions on the screen to install Duo Mobile 
  9. After installing the app, return to the enrollment window and click I have Duo Mobile installed button
  10. On your iPhone, Android, or Windows Phone, activate Duo Mobile by scanning the barcode with the app’s built-in scanner. If the barcode is scanned correctly, click the Continue button 
    1. Follow the platform specific instructions for your device for scanning the barcode. 
    2. If you cannot scan the barcode, have an activation link emailed to you and follow the prompts
  11. Enabling automatic push requests by selecting Automatically send this device a Duo Push
    1. With one of the automatic options enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone
  12. Your device is now ready for Duo use!


Smart Watch

If you own a smart watch and the feature is available, you can configure Duo Mobile to push notifications to your watch. You will simply tap Approve on your wearable device. 

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