Community College of Allegheny County Knowledge

Home
Software & Applications
Accounts Blackboard Classroom & Other Spaces Computers & Hardware Communications Enrollment & Student Services Freshservice Human Resources Security Software & Applications Student Areas and Services Student Types Websites & Mobile Apps Wireless & Wired Connections & Networking
Video Call Center
Academic VMs Adobe Autodesk Calendly Camtasia CCAC Self-Service CCAC Status Page Chrome River Course Catalog Duo Mobile EasiNote Examity Formstack GlobalProtect GoReact Help Center HonorLock KnowBe4 Kurzweil 3000 LinkedIn Learning Microsoft 365 (Office) Microsoft OneDrive Microsoft Teams Microsoft Windows Navigate360 Online Directory/Contact Information Online Student Account Center (TouchNet) Panopto (Lecture Capture) Perceptive Content Poll Everywhere PortfolioGen ProctorU Student Support Rave Guardian Alerts Signal Vine Snagit Software Request & Purchasing Student Clearing House Verbit Video Call Center WebAssign Web Browsers Workday Zoom
Print Copy Link Hide

Table of Contents

Related Articles

Keywords

What is the Video Call Center?

The video call center is a customized virtual meeting tool. This tool will allow students to meet with CCAC personnel, including advisors, counselors, tutors, and other support staff, using a computer or mobile device through your browser without downloading any additional software. Students can conveniently access the support and resources they need from any location.

 

Where to find the Video Call Center? 

Video Call Center links are available through the relevant tiles in the MyCCAC Hub.

 

Logging into MyCCAC Hub

  1. From a web browser, go to my.ccac.edu
  2. You will get an option to select a profile
    1. If you are a New/Former Student, Employee without a NetID, or Guest, select the New/Former Students, Employees without a NetID, and Guests option
      1. This will allow you into the MyCCAC Hub without login information
    2. If you are a current student, faculty, admin, or staff, click the Current Student/Faculty/Staff/Admin option and follow the login process below
  3. Enter your CCAC email address and click Next 
    1. If you have not yet set up your Microsoft Multi-Factor Authentication, you will be prompted to do so. Follow these instructions to set up your Microsoft Multi-Factor Authentication.
  4. Enter your CCAC Password, then click the Sign In button
  5. You will then be taken to your MyCCAC dashboard

From CCAC's Website

  1. From a web browser, go to www.ccac.edu
  2. At the top of the page
  3. Locate the MyCCAC link
  4. Click the link
  5. Enter your CCAC email address and click Next
  6. Enter your Password and click the Sign In button
  7. You will then be taken to your MyCCAC dashboard
 
 

 

 
 

How to use the Video Call Center

  1. Fill out the form with your information

    1. Your Full Name is required to continue, but adding additional details can help the person you are connecting with support you better. For example, providing your Email Address will provide a way to continue communication in case of a sudden disconnect. 

       
  2. Select the department you would like to meet with using the drop-down menu
  3. If you have a specific person in that department you want to connect with, select the ‘I already know’ option, then select their name from the drop-down menu
    1. If you do not have a specific person to meet with, select the location, or the ‘I need to find a tutor by subject’ option
    2. Select the location where you would normally meet with someone or the subject you would like tutoring in through the drop-down menu
  4. Check the box consenting to being recorded, and then click Connect Now
 
 

1 - Sign Out

Click here to sign out and end the video session

 
 

2 - Chat

Click here to open a chat box that will allow you to type to the person you are meeting with. You can hit Enter or click to send typed messages. A tone will play if you receive a response in the chat.
 

 
 

3 - Share Screen

This will allow you to share your screen with the person you are meeting. Clicking this will open a pop-up that lets you choose which tab, window, or screen to share.

 
 

4 - File Share

This will allow you to upload files to share. After clicking this option, a pop-up will appear.

  1. Load File - This will allow you to upload a file from your computer to the Video Call Center.
  2. My Files  - The area under My Files shows all the files you have uploaded and gives you the option to share them with the meeting by clicking the green document with an up arrow on it, or delete the file by clicking the red document with an X on it. 
  3. Files you have uploaded in the Shared Files section can be deleted by clicking the red document with an X on it. 
  4. Files that have been shared with you in the Shared Files section can be downloaded by clicking the green document with a down arrow on it.
 
 

5 - Audio On

Click here to toggle your microphone on or off within the Video Call Center.

 
 

6 - Video Off

Click here to toggle your camera on or off within the Video Call Center.

 
 

7 - Settings

This will open the settings for the Video Call Center, allowing you to make changes to the selected audio or video devices, test your audio, or add a virtual background. 

 
 

8 - Full Screen

Click here to go into full-screen mode. You can click here again or press the escape key to go back to normal.

 
 
 
 

Troubleshooting

Other video apps may take control of your camera during meetings if they are open. To ensure the Video Call Center can access your device's camera and microphone, please avoid joining other meetings or having other programs that use your camera and microphone open while using the Video Call Center.

 

Camera or Microphone access issues

The Video Call Center needs to have access to your camera and microphone to function properly. Different browsers may have different steps to ensure camera and microphone access. Chrome is the suggested browser. 
Below are some troubleshooting steps for the most common browsers. 

 

The Google Chrome Help page has troubleshooting steps for camera and microphone issues occurring in the Chrome browser.

The Mozilla Support article titled ‘How to manage your camera and microphone permissions with Firefox’ has troubleshooting steps for microphone and camera issues in Firefox.

The Microsoft Support website has information on ‘How to allow a website to use your camera or microphone while browsing in Microsoft Edge’.

 
 

 

 
 

 

0