CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

Warm Transfer


  1. Click the three ellipses while in a call
  2. Click the Transfer button
  3. Click in the Search or dial area
  4. Type in the 4-digit number, 10-digit number, or the internal employee name
    1.  You can also click the numbers on the number pad to dial your 4-digit or 10-digit number
  5. Click the green phone button
  6. The original caller will be placed on hold
  7. When the individual who you are transferring the call to answers, explain to them the issue or situation
  8. Click Complete Transfer button
    1. Our best practice is to perform a warm transfer whenever possible




Cold Transfer


  1. Click the three ellipses while in a call
  2. Click the Transfer button
  3. Click in the Search or dial area
  4. Type in the 4-digit number, 10-digit number, or the internal employee name
    1.  You can also click the numbers on the number pad to dial your 4-digit or 10-digit number
  5. Click the green phone button
  6. The original caller will be placed on hold
  7. Click Complete Transfer button before the person your are transferring the call to answers, or if you get placed into a voicemail
    1. Our best practice is to perform a warm transfer whenever possible




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