CCAC's Help Center is currently under development. During this time, we continue to work on granting access to all CCAC users by running processes to add new users every few hours.

Additionally, we continue to add new knowledge articles for the ITS services offered to employees and student. If you cannot find support articles today, please continue to periodically check back as we are adding new articles each day.

We appreciate your enthusiasm to utilize this new tool and will inform the college community once the service is fully developed. For now, please free to have a look around!

Forgot your password? 

Go to Forgot / Reset an Employee Password article.


On Campus and Logged into a CCAC Computer/Laptop

  1. Press CTRL+ALT+DELETE on your computer's keyboard
  2. select “Change a Password
  3. Enter your Old/Current Password in the field
  4. Enter your New Password in the field
  5. Confirm your New Password in the field
  6. Click the arrow in the “Confirm Password” field

Through the ServiceDesk

Call the ServiceDesk - 412.237.8700
Please have your Employee ID number ready when you call


Off campus and no CCAC device using Self-Service (Single Sign-On Portal)

Warning

If you have a CCAC Laptop, please use the "Off Campus and Using a CCAC Laptop" instructions.

  1. Go to https://sso.ccac.edu/adfs/portal/updatepassword
  2. Enter your Username in the field
  3. Enter your Old Password in the field
  4. Enter your New Password in the field
  5. Enter your Confirm your New Password in the field
  6. click the Submit button.

Off Campus and using a CCAC Laptop

Warning

You must be logged into VPN to update your password. - Connecting to the VPN using GlobalProtect

  1. Ensure you are connected to VPN, there will be a shield on the globe icon.
  2. Press CTRL+ALT+DELETE on your laptop keyboard
  3. select “Change a Password”
  4. Enter your Old/Current Password in the field
  5. Enter your New Password in the field
  6. Confirm your New Password in the field
  7. Click the arrow in the “Confirm Password” field
  8. Restart the laptop

Was this article helpful?