Decision Tree
Do you remember your student number, username and all 3 of your security questions answers?
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No
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Yes
- Add Button
You will need to call the ServiceDesk - 412.237.8700.
Please have your Student ID number ready when you call.
The ServiceDesk will give you a temporary password. You will need to update your password using the Updating a Student (NetID) Password Article.
- From a web browser, go to https://netid.ccac.edu/
- Click the Next button
- Enter the captcha security code in the security code field
- Click the Next button
- Enter your student number in the Student ID field
- Click the Next button
- Enter your last name in the Last Name field
- Click the Next button
- Choose the option Reset My Forgotten Password
- Click the Next button
- Enter your Username in the NetID Username field
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Answer the three questions
- Click the Next Button
- Type your new password in the New Password field - Password Criteria Information
- Retype your new password in the Confirm New Password field
- Click the Finish Button
